1398 comments found.
Hello,
I just updated your theme to v3.2 but the plugins as below details not updated.- Update – Update `Visual Composer` bundle plugin to latest version (5.7).
- Update – Update `Slider Revolution` bundle plugin to latest version (5.4.8.2).
- Update – Update `Essential Grid` bundle plugin to latest version (2.3.1). I try to deleted its but did not have notification for installed a new version. How to updated its?
Please advised. Thank you, Thananit
Please follow this guide: https://wpcharming.com/help/documentation/general/update-the-bundle-plugins/
I Try to do that before ask support. But not working. No requirement notice.
Please advised. Thank you, Thananit
Hi, you need to delete these plugins in wp-content/plugins manually. Then go to wp-admin => Install Plugins and install again.
Hi,
I try to deleted its via FTP and go to my WP-Admin but No requirement notice about Install Plugins. I did its before ask you.
Please contact us here and our support team will help: https://wpcharming.com/contact/
Already Submit Ticket via your contact page. Please help to check it.
Thank you, Thananit
Closed!
Hey
thanks for the thee Update.
How can i update the WPBakery Visual Composer to 5.7? There is no update option in Design > Install Plugins
Is the theme going to be updated to support Wordpress 5? It has been almost 2 months since the release of the “new” Wordpress and the theme was last updated almost a year ago!
Please provide an estimated time of release in order to advice our clients.
Hi there, we just submit the latest Construction theme and waiting for Envato review, it will be published soon 
I have a client web site that uses your theme, they’re using the default header with full screen home page. When people go to the mobile view they can’t see the phone number unless they hit the navigation button, we would like a way to have the phone number visible under the logo when people go on the mobile version of web site. Site https://kathytoth.com/
Hi there, please submit your issue here and our support will help: https://wpcharming.com/contact/
Please provide an update for the Page Builder (V 5.6) to make it working with Wordpress 5.0. Thank you!
Hello, please contact us here: https://wpcharming.com/contact/
some problems with your support service. website not available.
Hello, please contact us here: https://wpcharming.com/contact/
When will this theme support Wordpress 5.0 update?
Hi there, it is coming soon. Thank you for understanding and your patience.
before buying Can I create “modal popup box” or something similar for each portfolio project?
You can find any plugin like that here: https://wordpress.org/plugins/search/modal+popup+box/
Dear, when I install one click demo my customize page show error 500. Could you help me to install the demo in correct way?
Hello, please contact us here: https://wpcharming.com/contact/
I am getting this error message very often; Warning: mysqli_real_connect(): (HY000/1203): User XYZ_wpadmin already has more than ‘max_user_connections’ active connections in /home/XYZ/public_html/wp-includes/wp-db.php on line 1531 Error establishing a database connection This either means that the username and password information in your wp-config.php file is incorrect or we can’t contact the database server at localhost. This could mean your host’s database server is down.
Are you sure you have the correct username and password? Are you sure that you have typed the correct hostname? Are you sure that the database server is running? If you’re unsure what these terms mean you should probably contact your host. If you still need help you can always visit the WordPress Support Forums.
According to my research it would be a Theme error. any ideas how to fix it?
Hello, please contact us here: https://wpcharming.com/contact/
Impossible to contact you through that contact form, I already tried. Reason why: I do not have the license code since the theme has been purchased on another Theme Forest account that I have no access to.
could not activate woocommerce, receiving message Fatal error: Class ‘WP_REST_Controller’ not found wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-rest-controller.php
when upgrade wordpress, it works/
Hello, could you please tell me if this theme is compatible with PHP version 7.2?
As you probably already know, the organization responsible for maintaining PHP has announced the end of life (EOL) for versions 5.6 and 7.0 by the end of December 2018. Therefore, they will cease to offer critical security support for these PHP versions. All websites built with WordPress, globally, will need to upgrade to PHP 7.2, so I want to make sure I’m starting with a compatible theme.
Hi there, the PHP 7.2 is not compatible with Construction theme now and we recommend you use the PHP 7.0.1 instead.
Thinking of any updates?
Hi there, We are doing the update version and it will be released soon. If you have any issue, please submit here: https://wpcharming.com/contact/
I am looking to purchase a theme, and noticed your theme hasn’t been updated for quite a while now. Is there an update coming that I should wait for? Or look somewhere else?
Hi there,
Thanks for interested in our theme. We are doing the update version and it will be released soon. Meanwhile, the latest Construction version is still working well.
The customiser and WP Bakery page Builder front end editor displays a white screen. Could this be PHP setting or something else? My support has expired but I can renew it for assistance with this issue.
Hi there, please contact us here: https://wpcharming.com/contact/
Howdy, cant get into the support page so I am writing it here. I am using the “page children” to display the pages with image, short text and read more text. All of them display the text “With over thirty years of experience in residential renovation design and over 16,000 renovation plans delivered to this day….” And I dont know where to change that for each post.. or is it hard coded? but on the demo page it doesnt look like hard coded. I checked the page options but couldnt see anything or i missed something.. Hope someone can help out THanks in advance
Hi there, please contact us here: https://wpcharming.com/contact/
Hi, Can’t access wpcharming.ticksy.com/article/3467/ or your support page
Hi there, please find our documentation here: https://wpcharming.com/help/documentation/
Hello, I’m wondering if you can please tell me how to make the header image a fixed ratio. When it responds to a smaller screen size, it is keep the image as a fixed hight, but cutting off the edges. I need the header image to stay the fixed ratio as it is cropping parts of the image I want to be visable.
Thank you in advanced for your help.
Hi there, please submit your issue over here and our staff will help: https://wpcharming.ticksy.com/
Your ticksy page is coming back with a 500 Server Error. This is the same for all your support articles.
Hi there, please contact us here: https://wpcharming.com/contact/
This is a bug report which I’m posting here as my support has expired so I can’t use the support channel and don’t know what other channel I can use. I’m not asking for support as I’ve resolved it myself but it may be something you want to look into for the next version of the theme.
I get the following error when using php 7.2. I’ve reverted to php 7.1 which works fine but I’m reporting it as it’s something that (I presume) will affect all users on 7.2.x. Removing the Testimonials section on the home page of the theme resolves it.
WARNING: COUNT : PARAMETER MUST BE AN ARRAY OR AN OBJECT THAT IMPLEMENTS COUNTABLE IN C:\WAMP64\WWW\WP-CONTENT\THEMES\CONSTRUCTION\INC\VC_MODS\VC_SPECIAL_ELEMENTS.PHP ON LINE 110
Thanks for writing in! We recommend to use PHP v5.6.x or later to avoid incompatibility issues. Also if you’re using the latest PHP version such as v7.2.x, try switching to earlier version such as v7.1.x.
In the meantime, you can also add the following code into your wp-config.php file by replacing the line you already have define(‘WP_DEBUG’, false);
define( ‘WP_DEBUG’, true ); define( ‘WP_DEBUG_DISPLAY’, false ); @ini_set( ‘display_errors’, 0 );
It will not display any errors for your visitors.
Hope it helps!
hello, i bought this theme because i saw the home extended option now after installing under the header option the home extended option is not there. how do i set up the home extended option?