Hi,

Could you please open a support ticket at http://support.irontemplates.com and provide us access to your WP-Admin.

Thanks

I did it but he dosen’t change, , when i m on the interface wordpress, i can’t upload the plugins. it still displays that the installation of the plugin has failed

May I have your support ticket number?

Yes exactly. You can only buy a licence from themeforest. Thanks

Maxime

Hi Deesig,

Are you talking about the live chat messenger on our croma demos. Because this tool is not part of our theme. It is only a easy way for you, customer, to communicate with us.

Thank you

Alexandre

Hi, Could you please open a support ticket at http://support.irontemplates.com and provide us access to your WP-Admin and we will gladly check this for you

Thanks

Maxime

Hi there, Unfortunately, its not possible to filters the tour by region. Its a good idea tho. I will think if it would be possible to implement this in a futur version.

For the tour grids, our demos have all past events. we will be updated them with upcoming events soon. That being said, the upcoming event should work when you use it with real upcoming events.

thanks

Hi there,

Thanks for your interest.

Yes, you can turn off / stop the music player by adding this simple css attribute directly on any menu items you want to stop the player: “no-ajax” (without the double-quotes). You can add this attribute from wp-admin > appearance > menu > css attributes.

this will make the corresponding page to by-pass the ajax loading.

thanks

Maxime

Hi,

It should work but we strongly suggest weglot.com to translate your wordpress site. It’s way easier. Could you please open a support ticket at http://support.irontemplates.com and provide us access to your WP-Admin.. Also, tell us what is not working exactly.

Maxime

Hi,

First, you have to add a audioplayer in your page. https://irontemplates.ticksy.com/article/12241/ Please go to the slider builder. Select the “play” button. Click on the “action” tab and add as “click” event a “callback” action to execute this js code: https://d.pr/free/i/2YmkPj https://d.pr/free/i/Fcu3ES

This code will execute the first audioplayer in the curremt page.

If you want to hide the audio player as we have done on http://croma.irontemplates.com/capital/ Please edit the column where the player is located and select the “responsive option” tab And check the hide option on all device size https://d.pr/free/i/NUNPyi

Thank you

Alexandre

Hi, make sure to use PHP 5.6 or higher. PHP 7 is recommended

Thanks

I have upgraded the pho versiun just before starts the problems. First I update php, next wordpress version, croma theme, woocomerce and plugins… After that I can´t acces to wp-admin….

I don´t know why. But the page is broken… I´m trying to restore a backup….

Could you please open a support ticket at http://support.irontemplates.com and provide us access to your WP-Admin and ftp. Our support team will assist you Thanks

Maxime

Hi Kerem, Sorry for the wait. In this case we have added a custom html widget in the footer widget area. https://d.pr/free/i/4NlogM

Thank you

Alexandre

Hi. Thank you. And I would like to ask, how I can change the color of the text “Available now on:” on the single album page? https://dj-jackson.com/croma/albums/tugrem

Hi,

The available now text color is the color applied ont the wp-admin>croma>look and feel>text color 2.

You can also change it with a custom css code. Please go to wp-admin>croma>custom css/js>custom css And add this code: .available-now{ color: #000000; }

Thank you

Alexandre

Hi,

You right. Only url linked to a mp3 are allowed.

Alexandre

Hi,

This is probably a false positive from your virus software. I guarantee that there is no virus on our theme files. The files are scanned through the Envato servers. If you are 100% sure the files are infected, please contact Envato server since we dont host of the downloaded files as we are just the theme author.

Thanks,

Maxime

Hi there,

Thanks!

We didn’t tested the plugins but no body reported any issues about these plugins yet.

Thanks

Maxime

Hi,

Could you please open a support ticket at http://support.irontemplates.com and provide us access to your WP-Admin and we will assist you

Thanks

Maxime

Hi Maxime. Thanks for the quick response. I have just tried to submit a support ticket but i am unable to do so as i get a message saying ‘purchase code expired.” What shall i do? Do you have an email address i could send to? Thanks, Patrick

Hi, Unfortunately, it seems that your support licence has expired. In order to get support, you need to extend your support licence. You can buy it straight from Croma themeforest page.

Thank you,

Maxime

What is your ticket number?

Hi there, Um, could you please send me a screenshot of the message you have regarding the virus? I guarantee that there is no virus in our theme because it’s all scanned by the Envato server first. I’m pretty sure it’s a false positive warning.

For the permalinks, what is your issue?

Hi, I don’t have a screenshot, sorry. For the permalinks, je vais vous écrire en français, pour vous l’expliquer : j’ai publié un article hier, et voici son permalien : https://auxpremieresgrives.pascaluccelli.com/2-2/

comment résoudre ce souci, il est récurrent ? Je ne sais plus quoi faire…

Pourtant le dernier article publié le 21/08/2018 a le bon permalien :

https://auxpremieresgrives.pascaluccelli.com/ete-2018-pascal-uccelli-publie-dans-la-revue-lichen/

enfin, il y a aussi un souci d’alignement de la date sur l’article publié hier, elle est sur deux lignes, alors que pour tous les autres articles, la date de publication est sur une ligne seulement. Comment résoudre ce nouveau souci ?

Alexandre de votre service assistance est au courant, voilà ce qu’il m’a écrit le 21 août dernier :

“Bonjour,

Merci de m’avoir donné l’accès à l’admin. Je n’ai pas réussi à recréer votre problème. Tout semble être normal. J’ai céé une nouvelle page et lors de la publication le permalien c’est créé correctement. J’ai céé une deuxième page avec le même titre et le permalien a encore été créé correctemet. C’était le même que le précédent suivit de “-2”.

J’ai éffacé les pages que j’avais créées.

Il va falloir me guider pas à pas pour recréer le problème.

Merci”

Quelle est votre solution ? Je vous remercie.

Cordialement ;

Pascal.

Bonjour,

Svp veuillez ouvrir un ticket sur https://support.irontemplates.com et on vous assistera.

Merci Maxime

Please update your theme with the latest version and make sure to update VC to 5.6 as well:

V.3.4.9 – 04.12.2018

- Updated: Essential Grid 2.3 - Updated: WPBakery Page Builder to 5.6 (Compatibility with Wordpress 5.0) - Updated: Croma-music 3.4.5 -Remove: Deprecated Favicon theme option - Fixed: Outdated Woocommerce template version - Fixed: RTL playlist issue - Fixed: Album Artwork could not be clicked twice - Menu loads faster on mobile

Done, but I’m afraid still having same problem Visual composer is not compatible

Do you mean WPBakery page builder (formerly known as Visual Composer?) our theme is compatible with WPBakery page builder. Not Visual Composer Site builder.

If you have any issue, please open a support ticket at support.irontemplates.com and provide us access to your WP-Admin and we will gladly check this for you

Thanks Maxime

Hi, could you please open a support ticket at http://support.irontemplates.com and we will assit you.

Thanks

Please send a fix ASAP please!

Hi there,

Which php version are you using? Make sure it’s php 5.6 or higher.

Could you please open a support ticket at http://support.irontemplates.com and provide us access to your WP-Admin and ftp and we will assist you.

Thanks

Maxime

Unfortunately no. It’s 2 different themes sorry.

Maxime