204 comments found.
i want to add contact fom at first to the website so that without getting visitor contact details, he cant access the website and also i want to add my youtube Channel to the website can you support it ?? Then i am buying this theme …Plz Reply
Hello,
So you want only registered users view your pages, this could be set, you can let only registered visitors view some of your pages. And about YouTube channel, I am not clear about your request, but I can say you can embed any YouTube video to your pages if embedding allowed.
Kind regards.
your sample sites don’t work?
Hello, thanks for contacting us. We’re able to access to demo site. Perhaps it was a temporary issue. Please check out again. Regards
Hello I have an ongoing ticket that just got answered by support however the support must have just ended and I can not submit the requested screen video. The ticket was opened within the support frame but not resolved yet. Please advise.
Hello,
Can’t you respond back to the support mail? That should work, or you can contact us by the form on our themeforest profile page, we will be helping you still cos your questions belongs the time support period active.
Kind regards.
No it will not let me reply or contact you over the support ticket
So, I received your email from the form, and responded, please use email for contacting from now on for your existing questions, thank you.
Hi, in the header/menu section there is a black/grey gradient color behind, how can i remove this so i have only the colour i need? Thank you, Rene
Hello,
Try this;
body:not(.ozy-alternate-menu) .top-info-bar {
-webkit-box-shadow: none;
-moz-box-shadow: none;
box-shadow: none;
}
Kind regards.
Sorry, its not working, another idea?
My mistake, in the CSS editor from WPB its working perfect. So not in the page CSS editor. Thank you; Awesome support!
the slides of the theme is very slow. I would also like to disable the upload gif. You can help me, I have already updated the theme.
Hello, please be more specific with your case. Which slides you’re addressing? We see no issue at our end.
Thank you.
Hello,
There you have no revolution slider, and your page loads in 2.72 seconds, your page load about 8.0MB some of your image files are like this (http://www.consulentedigitaletorino.it/ORTOFIORITO/wp-content/uploads/2019/05/fat-plants-3006843_1920.jpg) 670KB.
To disable loading screen please see Theme Options panel.
Kind regards.
ok thanks but still there is a problem on the menu. When I update the home for a second the menu compresses to the center where the logo is and then it settles … can you check? Thank you
Hello,
Try this;
#navbar-menu>.nav.navbar-nav {
opacity:0;
}
#navbar-menu>.col-half>.nav.navbar-nav {
opacity:1;
}
Kind regards.
thanks
Sticky Menu is not showing in my site. Only main menu is there. Looking very ugly.
I Have even raised a support ticked for the sticky menu. Either make it solved or initiate my refund.
Hello,
We are about to release an update you can wait for this or I can fix it on your site immediately. Just grant me temporary wp-admin panel access, do not post any sensitive data here.
Kind regards.
I am ready to provide you the access if you can solve it right now, Where i should share the credentials??
Please share your credentials on ongoing ticket. Thank you.
You have’nt Replied to the Ongoing Ticket. Please do the needful
I have Shared the Credentials with You under Ongoing Ticket. You are requested to resolve the issue as soon as possible.
Hello,
Fixed already, thank you for letting us know. Now we are about to release an update immediately to apply this fix Wedding Planner.
Kind regards.
THANK YOU VERY MUCH FOR YOUR WONDERFUL SUPPORT. ! LOOKING FORWARD FOR A GREAT ASSISTANCE FROM YOUR SIDE.
Thanks Budddy..
Hello, upon updating to PHP 7.0 and Wordpress 5.2 it returned the following error. Do you plan on updating the theme?
FILE: /home1/allsnowwhite/public_html/tessallureevents.com/wp-content/plugins/ozy-wedding-planner-essentials/importer/wordpress-importer.php
FOUND 1 ERROR AND 1 WARNING AFFECTING 2 LINES
67 | WARNING | Use of deprecated PHP4 style class constructor is not supported since PHP 7. 811 | ERROR | Indirect access to variables, properties and methods will be evaluated strictly in left-to-right order since PHP 7.0. Use curly braces to remove ambiguity.
Hello,
Have you tried to update your theme and bundled plugin? We are currently developing on PHP 7.2.x and WordPress 5.2 and everything is working as expected.
Regards.
Hi, Please share how can I get rid of sticky menu. I have already submitted the ticket but there is no response from author.
Hello,
Apologies for delay (due time zone difference), responded your ticket already, please respond back I will try my best to help you with your requests.
Kind regards.
Hi Can you tell me how to change theme font style ?
Hi, thanks for contacting us. You can customize your theme via Appearance > Theme Options > Typography section.
Best Regards
Hi, I opened a ticket (# 1965993) two days ago but I haven’t received a reply yet.
Hello,
Sorry, apparently we’ve received your ticket while an API outage, checked, confirmed and responded your ticket already. You can respond back to your ticket.
Kind regards.
Is the HTML version available ? I am interested in buying it. Please help.
Hello,
Only WordPress version, thank you for being interested.
Kind regards.
I seems the Instagram feature is not working. When I add my Client ID, it doesn’t return any token ID.
Hello,
Can you please share more details with us? You can use contact form on our themeforest profile page.
Kind regards.
Hello. Please answer Ticket #1888180. When I set in Theme Options – Alternate Menu Height 40px – logo in Alternate menu (sticky nav bar) become unclickable. But if I make height 80px – everything is ok, but it’s too big for me. If I make it 60px – sometimes logo is clickable sometimes when I scroll a page its become unclickable.
Oh I already fixed it. I’ve added z-index: 8; pproperty to nav.bootsnav.brand-center .navbar-collapse
Hello,
Good to hear you’ve solved your issue and sharing it here.
And as I noticed you have opened your ticket 2 hours ago at the same time with this message and got an almost immediate answer.
So, please keep using our ticketing system https://freevision.ticksy.com/ for your support requests.
Kind regards.
Hi, is the wpbakery licence inside ? I Can’t import template 
Thanks, regards.
Hello,
Sure, as we advertised all plugins bundled within. Please submit a ticket via https://freevision.ticksy.com and let us see your issue in place.
Kind regards.
done, thanks !
Responded, please check.
Hi there, just a quick question… how to disable to text and button “scroll down” on the main badge slider of wedding demo? thanks
Hello,
Go to Row’s options, switch FreeVision Custom tab, set as off Bottom Arrow? option.
Kind regards.
Hi there, i’m using your theme and seems very good, i have just to issues on the highlight carousel slider on the “the couple” section, how to change the demo flower photo? i can’t find it, and the slider each time the photo change make like a “flash” effect, how to disable it? i want just the images change normally, thanks
Hello, thanks for contacting us.
- flower wreath can be change/edit via “Static / Global” Layers. All you have to switch to global layer.
- I don’t get what you mean by “flash” effect. I can’t generate such issue at my end.
- Revolution slider has many slide effect if you don’t like the current one. For more info please open a ticket for us.
Regards
ok thanks, PRIVATE TICKET #1850895
Thank you, let us check immediately.
Hello, I submitted a PRIVATE TICKET #1836427 about 20hrs ago, I wanted to let you know I have fixed the issue it is now showing the portfolio page, not the blog archive
I would like to know what element you use on the page though as it only has the header part
All good I worked out what I needed to do 
Hello,
Sorry, time zone difference Thank you for your patience.
Kind regards.
Great Thank you heaps
Please let us know whenever you need support (if you like to buy our theme) via https://freevision.ticksy.com
Hello, I am interested in buying your theme, but I would like to know if you will be making it comparable with wordpress 5.0.2. I’m not worried about the Gutenberg side as I am able to deactivate that so I can use wpbakery instead
Hello,
We’ve updated our theme recently and it is working smoothly on WordPress 5x.
Kind regards.
Hi,
private ticket #1793500. Please, answer soon 
Thanks!
Hello,
Sorry about extreme delay, this is not happening usually. Please respond back to the ticket.
Kind regards.
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