671 comments found.
Hello! If i pay extra can you make some modifications on the template? I need Composers like Artists and Compositions like Tracks. Thanks
Hello, can you please get in touch via email at info@qantumthemes.com to explain what you need? thanks
hello please is there anyway to track download?
Hello bkeyes30, thanks for writing in. Our theme doesn’t include the downloads tracking feature but you could achieve it using third-party plugin like WordPress Download Manager or similar.
You can also see your download stats via cPanel on your server control panel.
Last, you can consider set your products as free download and require user registration in order to download the track.
Hope this can help you. Have a good day!
Tracks do not play randomly in either RELEASES or CUSTOM PLAYLIST. How to make it work?
Hello! Currently there is no such functionality included with the theme.
Have a good day
I know, because I’m asking how to do this…
A month ago I asked this question: “Does the player have the option to play the songs at random?” And you answered me this: “The player has tons of settings, adding a randomizer is not a problem but you need to set which playlist to preload. You can use existing albums or create a custom playlist for the first opening.” I want to know how to make tracks play at random
Thanks for the clarification, if you were told that we were adding this functionality we are gonna make it. Now that you purchased the theme you can open a helpdesk request for this new feature, specify it was previously approved, and it will be queue for the next theme update. No problem! Just make a formal request for the development department because we need to track the request and get in touch directly with you for the details to craft it in a way that you like. thanks!
Okay, thank you, I opened a ticket on the media.
Thank you, very appreciated
In RELEASES, we need the tracks to have different images of the highlighted image, how to do this? For each track, I need to put an image, like it works in the custom playlist
Hello icarorio, I think I don’t totally get it. Could you please be more precise with your request?
Thanks
How to put single image for each track of a release?
Hi, there is no such possibility because the industry standard is to have an image for the shole release. But you can set a picture for each track by creating the playlist manually. To do that please go in Appearance > Customize > Player settings and build your playlist from there. It will allow you to put a different picture for each track. Regards
Yes, I know, I already did, but I really wanted to be able to do it in a release. But thanks.
i see, sorry but we are following the standards to avoid over-complications that would be used only by few customers. As matter of fact, nowadays, you are the only on 7000+ customers asking this 
Please I have a big problem, music of the artist is not showing on the artist page , see here https://vibrasyonfm.com/artist/vibranaval/
Hi
1) You have a plugin breaking the ajax page load. I think is some Facebook popup. It an also be something else you have which is called OneSignal and I have no clue what it is, or any other plugin injecting invalid javascript in your pages.
2) About your issue, you need to put the artist name in the track’s artist. Choosing an artist as album’s featured artist will NOT make the releases come under that artist. only the single track’s artists will.
Is clearly explained at this page https://qantumthemes.xyz/manuals/kentha/knowledge-base/album-releases/under Manual playlist creation, points 7 and 8:
7. You can add multiple artists, comma separated
8. Remember to correctly spell the artist names in the same way you spell them for the single artist pages
Also, please stop posting helpdesk requests here. This is NOT helpdesk. This is probably the 10th time we tell you this. Thanks
I have desactivated the plugins, the error still persist
I have desactivated all plugins, so error still there, and the artist have musics linked with his profile
Hello!
please read from previous answer:
“Also, please stop posting helpdesk requests here. This is NOT helpdesk. This is probably the 10th time we tell you this. Thanks”
https://qantumthemes.xyz/manuals/kentha/knowledge-base/support/QT video galery give error 500 on wordpress mu
Hi, wpmu is not a standard installation and the plugin is not compatible with wpmu nor the theme is tested on that would version or declared compatible. For qt places there is also a complex map API limitation for which you should update the API setting for each instance of the world usage and it depends on Google API settings.
Please is there anyway to make the Card Grid an unlimited number? Because it looks like 12 is the highest number.
Hello 1) This profile you write from seems to not be connected to a purchase code 2) The support is provided via helpdesk and not here If you are working for a customer that has a purchase code, please open a helpdesk request properly using the purchase code of your customer.
About your question, no you can’t, what you can do is to add a button that links to the full archive. The full archive has the option of “load more” pagination.
Hi, Since updating to WordPress 5 my home page dost dispay the same in the editor (WP bakery) have I missed something? Thanks!
Hello! Yes you missed to update theme and plugins 
After all will work smoothly. We published the update for wp5 already about a month ago. Just remember to update also all the plugins as explained in the manual at the chapter plugins update:
Is there a way to edit the social share buttons on the event pages? Google + is one of the 4 options…and it doesn’t exist any longer
Hello 1) This is not where we provide support 2) Google+ is not deleted yet is only offline, will be removed in April, and we will update sharing and improve the functionality. It’s supposed to be bac
my post wasn’t an attack. Just a simple question as I would like to remove it as an option. I will consult your support forum
The fact is that here I can provide only commercial answers as I’m not a developer. What I can tell you is that sharing is in the plugin qt-kentha-share/qt-kentha-share.php and you can esily remove G+, but as matter of fact the social is still on and an improvement/update is already planned for this plugin for the next months so I wanted to suggest to simply wait for the update
Hello. Please a quick presale question. Does the theme support megamenu option
Hi! Sorry there is no such feature in the theme and we never tested it
Ok Thanks. Will really be awesome if it could be added
Sorry actually I think it won’t be added because is not a common feature for music websites and we are really into performance, so this feature would be kind of a big performance hog for every user.
Please Albulm releases are not showing on respective artist profile page
Please stop spamming. Your original topic was answered already 20 minutes ago an you opened other 2 replies. Spamming won’t get you any priority and you are going against our support terms of service. Just keep an eye on your original topic that is answered
http://www.qantumthemes.com/helpdesk/forums/topic/album-not-showing-on-artist-page/thanks
Please am sorry for that, it wasn’t intentional
No problem, just keep in mind please we are probably on different time zones so there could be some delay in the answers, but you will always get the support. within max 16 hours in the worst cast, normally within 4 hours.
Is there any way to HIDE the page titles? I can’t figure it out nor can I find it in the documentation?
Hello! Here we can answer only presale or general questions. I suggest opening a ticket on our dedicated support website where our developers would be happy to support you with this kind of request.
Here’s the link: http://www.qantumthemes.com/helpdesk/forums/forum/kentha/
Have a good day!
OK! another pre-sale question to make sure if it’s worth pulling the trigger on buying:
I noticed that there’s no way to filter Cover and Card Carousel which is a PLUS for me as I’d need the releases to be categorized and being able to be filtered on the front end by Genre or tracks type, i.e. Remix, Original, Mashups. So, since the theme doesn’t have that feature, would a plugin like Essential Grid (which allow grid gallery filtering) be able to replace that area of the theme and the player would be able to play the track’s input in the plugin?
Thanks!
Hello there! Thanks for reaching us. Currently there is no frontend filter feature for cover and card carousel and third-party plugins like Essential Grid will not work for that purpose.
If you have any other questions I would be happy to help you. Have a good day,
Andrea
Your theme is very nice, but I asked myself if it was not better to integrate all the functions in the template instead of assigning them to 13 plugins (except the pagebuilder and slider revolution) that weight the installation of wordpress by removing resources that could be dedicated to more important plugins like those on security and seo. To say.
Hello and thanks for your valuable consideration. It is obvious that technically the best ever solution is to have everything integrated, with 1 js file and 1 css for an whole site.
This is indeed how big websites are done.
Anyway, WordPress and Envato have precise requirements about how functionalities and files have to be splitted, and we were forced to work in this way because of the strict regulations around that.
The product needs to be modular, meaning that you can use just the functions that you need and maybe leave some plugins off.
This was technically the only way we could achieve to do what the theme does and it was a pain for us too doing the things like that. So unfortunately there are no workaround to do this.
Every separate function needs to be in a separate plugin.
We are not even allowed to put the sharing icons in the theme. Many stupid functions as adding a custom field needs to stay in external plugins or they don’t publish our theme on envato, so this is what it is.
For this reason we did our best to provide a minified version of css and js for the theme that will already provide a huge speed boost, compared to many other themes that provide open uncompressed files causing very slow loading.
As matter of fact I compared with extended tests Kentha with all of the other top music themes and only with Kentha you can get an A grade on GTmetrix.
Performance in fact has always been a key objective of our development.
Any plans to add some form of customization to the music player? like changing color etc…?
Well, actually it’s made on purpose binded to the main theme colors, because otherwise people would have to choose separate combinations of colors. You can overwrite actual colors with some simple CSS if you need. In this case, even though customizations are not really part of the support, we can help you with small CSS changes as these.
I just need you to kindly open a support request andlet us know which colors yoou want it to be. thanks!
Thanks, now we are closed as is Sunday but tomorrow you will have the code straight away! Have a good weekend!
Hi guys! how are you? Is there any way to leave the player open by default?
thank so much fer
Hello, for the moment there is no such setting. You can override the default CSS and force it open but it will hide the footer copyright text.
Do you have option to put the lyrics of the songs?
Sorry there isn’t such option, you can put them in the description of the album instead. Regards
hi, when Im logged in the admin musicplayer works but if Im not it doesnt work on browsers except Opera and it also work on my tablet but not in other pc browsers…. what’s wrong with it?
Hello, it seems you don’t have a license for this theme, and also you are asking support in the wrong place, I have to kindly ask you to open a proper helpdesk request for this problem as described in the support section of the manual Thanks!
Hello I have a problem installing the demo https://qantumthemes.xyz/kentha/demo2/ when installing it is totally different part of the home video background video and putting the letters of dj fluid puts it down another example image I could they help?
Hello, if you opened a helpdesk request you will have an answer within a coupl of hours max, if you still didn’t please check the Support section of the manual to open one. Thanks
I have not gotten anything in the mail, I’m still waiting because I need to rate the theme and because I see it’s not what I buy I would be giving it 1 star.
Hello, your ticket is answered. You don’t get the answer via email. As matter of fact your ticket was answered about 15 minutes after you open it. In the forum we have a visible notification regarding the fact that you don’t receive email answers, you just have to go back to the forum. If you have other unanswered tickets please let me know. Please consider that your request was answered very fast, even though is Sunday and is Christmas. So I don’t really see why leaving negative ratings if you don’t read the answer. Regards
Also, i just saw you have a new helpdesk request from 20 minutes ago which is answered. I agree with the helpdesk answer that is very hard to understand what you wrote and kindly ask you to explain your issue in a more understandable way. If the issue concerns the demo import, we can perform it for you. This will happen anyway tomorrow because is Sunday night here and we are not at office at the moment
Please note that we will not send you here notifications about upcoming answers in the future, I’d like to please ask you to check the forum directly if you open new tickets. Thank you and have a nice weekend and holidays!
1 star, I did not like the way of installation of the demos or the support, install 5 times the demo, install the same as the video and nothing, it is not the same as they offer, disappointed.
Dear customer, I’m confused, as I don’t understand if
1) You have a problem that you need help with and we did not understand correctly what it was
2) if you do not like and do not want the product, in which case I can offer you a refund, in which case you can use the form here:
https://help.market.envato.com/hc/en-us/requests/newIn both cases, from what you did to the site, is clear that you did not read the manual at all and did not put any effort in trying to understand how things works. The 1 star rating is not a tool to receive a better support, so please explain me if you want a refund or if your issue was different from what I understood and answered in the forum.
We checked your site and all works perfectly, if you had any problem it was a matter of reading the manual and changing settings.
So, please, what do you exactly want?
thanks
Please can you add single release to artist page and allow only single release if an artist dont have an album yet ?
Well, technically an album IS a release. A release can be an EP (single) or an LP (many tracks). We are in the music business since about 20 years, always been like this since I have memories.
A single album is instead made to give to a single track all the relevance of the album with a dedicated cover and presentation for a single special song.
PS. with page builder you can anyway put a single track to play anywhere, there is no limitation by this point of view, so you can put a track in the artist biography. But is not a cool thing in my opinion.
