740 comments found.
Hi! I see 3.0 version has come. That’s great, but I can’t download it. The download button gives me 2.3 version still. Could you give me correct link?
Please try to download now
Hi First of all I love your theme a lot but have not yet installed it!
I have two questions:
1. Can I use the “Shoes” theme of basel to represent my clothing brand. I actually like its layout and colors a lot. Can I do it or will extra SEO schema tags needs to be inserted or anything of that sort is required?
2. I like some sections of other basel themes such as I like the horizontal carousel on other basel themes but not the grid like carousel on “Base” theme. Does basel support these widgets or style integration for each theme. Can I use the widget shown on one theme on some other basel theme?
Please guide.
I have your question via email 
Thanks
Hi
https://lazyground.com/products/astro-monkey‘buy it now’ button How do I change the background color?
Help me.
Plz wait us release Basel 3 supported the option change Buy It Now color. Btw, plz purchased more support. Currently your support is expired
Thanks
Please answer if this is possible.
So I will buy the theme again?
Do I need to buy a theme again that does not change the color of the button?
Please config it here http://prntscr.com/mr47wy
Thanks
Thank you for your kind reply.
I bought your theme.
Great
Hi there, I have a question before I buy the theme. I noticed on mobile, on the product page, the photos under the main one are in a carousel, but to see all the pictures I need to click on the right/left arrow. Is it possible to simple slide the carousel with my finger instead? Thank you.
Hi, on mobile you can use finger to scroll the images as normal, you can open our demo on mobile to see it
Thanks
Ah ok, now I see. Thank you. So in this case is it possible to remove the arrows so that other’s aren’t confused as I was? Also, is it possible to make the ATC button on it’s own line and wider?
Sorry I forgot two things….do you have Instagram integration or only blog? And can you confirm, is the 3.0 version released yet? If not, when will it be released?
So in this case is it possible to remove the arrows so that other’s aren’t confused as I was?
=> I think we can help
Also, is it possible to make the ATC button on it’s own line and wider?
=> In Basel 3, we have full width ATC button (Basel is coming)
do you have Instagram integration or only blog?
=> We have Instagram section
is the 3.0 version released yet?
=> Not yet but will come soon in this month
Great thank you. And when you say “this month” do you mean in the next few days before the end of February?
We have released
Thanks
Hi, I’m interested in the BASEL theme for shopify. I would like to know if it is completely RTL and if it is programmed “Responsive” Thank you
Hi, Basel supported RTL and Responsive
Thanks
I was going to buy this theme but sliders are not showing up on your theme demos. Can you explain the reason?
It’s all working at our end
https://demo-basel.myshopify.com/i have purchased the theme but your ticketing system is not verifying my purchase id.
Hi, you should choose this one http://prntscr.com/mpmybk
I add {% include “shortcode-shopify-slider-8920” %} to index.liquid but I get the following error:
Liquid error: Could not find asset snippets/shortcode-shopify-slider-8920.liquid
Please help asap thank you in advance.
This happened because Basel is not the published theme. Therefore the snippet got created properly on my active theme. I copied the code and created the snippet on the Basel theme and it works.
Is all ok now?
I need the ability to place revolution sliders on other pages besides the homepage. Is there anyway to do this so that I can just put in a shortcode within the page I am creating so that the slider shows up on a live version ? I require this as it is extremely crucial.
Hi, we are not sure it can work because we only support it from home page. Maybe you should pay for customize service
Thanks
so then what are the next steps how do I make this work on other pages, it is advertised as being able to be custom. I need help asap placing sliders on other pages besides the homepage
Hi, as we said, you should pay for customize to make it able to show in another page. please email us to discuss more if you agree
Thanks
when is 3.0 coming? do we have a date yet??
Expect it in next few days, Anyway we will be launching it before this month end
Hi
I want to be similar to https://thorstenvanelten.com/collections/new.
I want the product title to be visible when hovering over the product grid
Is it possible?
Hi, unfortunately currently our theme doesn’t support it, you can hire a developer help you with this tweak
Thanks
Hi Im trying to change the font size of the sub navigation without changing the font size on the product pages. the site is elba.is. If you hover over e.g. HÚÐUMHIRÐA in the navigation the the dropdown font is much larger.
Please write all your issues on https://support.the4.co
Hello guys, i am interested in buying this theme for shopify. Does it have an option to hide/disable the “Add to Cart” button and the shopping cart as well? Thanks!
Yes
Nice! Thanks
Did you made any decision
White Space is showing in right side in mobile, Please help screen shot – https://prnt.sc/mgxman
Hi, what is your password ? I need to see the site
Thanks
9251027
Hi, I see it is total normal http://prntscr.com/mjclww . Maybe your mobile is already zoom in so you see the space. Can you try to check on another mobile phone ?
Thanks
When I swipe then this white space is showing.
Ok I see, please create a staff account to the4studio.net@gmail.com
Thanks
staff account created.
Can you check the issue again ? I just modified some code
Thanks
Still the same.
I see it already full, can you confirm ? http://prntscr.com/mkem7c
Ok can you please let me know the issue in this field.
Hi, I mean I tried to check but the section already full so I want to confirm with you if the issue solved or not
Thanks
i have removed margin-right:-10%; margin-left:-10%; now no issue i am facing with this, can you please make it full width now.
can you also disable product suggestion from mobile.
Need Reply.
Hi, please disable this option http://prntscr.com/mnyk5m so it won’t appear anymore
Thanks
.basel-products-suggest { display: none; }
I have a ticket (5745) that has been open for a month with a simple issue that still hasn’t been resolved and I haven’t had a response in over a week now.
Can you please escalate this as the theme is supposed to come with support.
Hi, I have checked and as I said before, BOLD app has been change our theme code and it make variant can not working properly. BOLD team also contact me to get Basel package to make a integration work so you can contact them again for this issue because we can not solve it when the issue doesn’t comes from our side. Hope you understand !!!
Thanks
is there a way to change the wording of the add to cart button when it is out of stock and I still allow customer to check out? mine says ‘pre-orders’ and I would like to update it to something else.
Hi, yes…please go to Edit language and change it http://prntscr.com/mdl46n
Thanks
Is it possible move the currency icons from top bar to header. I don’t use the top bar, so it would be nice to have it on the header next to the cart
Hi, Basel 3 is coming, in this version if you disable top bar so currency will show here http://prntscr.com/md0z49
Thanks
How can I make the nitro slider/ revolution slider full-width ?
Hi, please config it here http://prntscr.com/mbtdu1
Thanks
How to add Shop the look products in description tap?
Hi, can you take a screenshot from demo for me so I can show you how to config Thanks
Sure, but I really hope you give me the product link from the demo so I can write a guide for you
Thanks
Hi, please use this html for product content https://codepen.io/TeaThemes/pen/rPeoqM
For the product block, you must use shortcode tool to generate the product block and replace the shortcode in HTML link above (check how to use shortcode in offline document from download package)
Thanks
Hello,
I’m using the Basel theme in one of my Shopify websites: https://wirefyshop.com and I am facing the jQuery version issue for hover effect: https://www.screencast.com/t/HOgIFOMBug3 you may check the issue here in the unpublished theme where I have downgraded the jQuery version to 1.7: https://wirefyshop.com/?fts=0&preview_theme_id=46040875087 and in one unpublished theme I have kept the default jQuery version that theme provides: https://wirefyshop.com/?fts=0&preview_theme_id=46037368911You can see in the theme in which jQuery 1.7 is activated the hover effect is working just fine but other things stopped working
and in the theme in which the default jQuery version is activated, the hover effect is not too smooth.
Please help me to solve the issue.
have you purchased our theme? Please share purchase code to verify you as a customer
yes, I have purchased the theme, where should I copy the purchase code?
Please get purchase code from https://themeforest.net/downloads and share it here.
Also message us from the profile you purchased our theme
Hi, I just checked but I am not sure can assist you in this case because you have customize our theme and downgrade the jQuery version. You can check from our demo, it working total normal without any issue http://prntscr.com/mbtcre , so please check from your end again. Thanks
Hi there,
1. How do I remove the persistent ‘Support Basel’ button? I have tried posting ’.buy-basel {display: none;}’ in the theme.css.liquid but no avail. Could you post screenshots for this?
2. I’m running the default theme. How do I remove the excessive space seen here? It is after the ‘newsletter’ and before the footer. Putting the Instagram border visible does not remove this space too. https://ibb.co/wR7YhzX
Please help!
Thank you for your email. Currently, we moved the support from email to new system https://support.the4.co/ , so please help me create a new ticket here. Resolving your issues and answering questions are top priorities for us. A member of our support team will follow up with you within 01 business day at most, preferably 12 hours.
In the meantime, if you have more information to update please feel free to follow up. You can also check out our popular questions at https://the4wiki.myshopify.com/ and https://www.youtube.com/channel/UCvOVrojNhNbGnT2FnfHZ_BQ/playlists for ready-made instruction to see if they could be of any help.
1. Please add this code to Theme Setting > Custom CSS 2. Can you submit the ticket to https://support.the4.co ? so we can check the issue
Thanks
