39312 comments found.
I am using some of your licenses and a big fan – Avada for all! Question: I asked you some months ago how to make a page as a web-app and now you have done it – great news… but how does it work? Any tutorials? thanks
Hello @pedro-tirolo
We are glad to hear that you like our theme, more good things are coming soon to Avada, regarding the PWA documentation you can find it here please => https://bit.ly/2DuNeV4
If you need further assistance, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
good evening,
where do I find the html code of the blog element? I would like to change the h2 tag in tag p. where can I find the .php file? thanks for any response.
Hi,
The blog element’s PHP file is located in wp-content/plugins/fusion-builder/shortcodes/fusion-blog.php
Please do ensure that you make a fully restorable backup of your site as a precaution before you do make any changes. This is not a very effective way of changing content as this will be overridden in a theme update
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello There,
Why isn’t the fusion builder working on the latest version (5.0.3) of WordPress? Ever since I’ve updated my site, fusion builder has stopped working. I’m stuck. Need help
Hello @Edwin05
Please make sure that you have also updated to our latest version of Avada that is 5.8 along with updating your WordPress to 5.0.3. We released this article prior to WordPress 5.0, the next in our series, please read the entire article carefully so that you understand how this all works and for you to install the Classic Editor plugin -> WordPress 5.0, Avada, & You. All That You Need To Know. We have prepared a comprehensive article to keep you abreast of progress > http://bit.ly/2KYokiQ As we have always advocated, maintain your installs by keeping everything up to date.
If you need further assistance with anything else, please open a new support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I read the article and registered a new token. Whats next?
Hello @Edwin
Please put the token inside Avada > Product Registration Tab and then you should get the notice for the update. If you need further assistance with this please open a new support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I’ve already put the token inside product registration tab but then I have not received the notice for the update yet. Where do I suppose to get the notice for the update?
Hi
Please do check your system status. Ensure you do not have WP remote get and WP remote post showing as failed. If they do then please check this with your host
If needed, you can also manually update the theme. You can refer our doc on how to do so here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi,
Also, please recheck for updates by going to WordPress admin panel dashboard—> Updates and by clicking on ‘Check Again’
Please do note, when it does come to updating and you are ready to do so, be sure to follow our update instructions. These are our detailed update instructions:
Updating from an old version of Avada? -> http://bit.ly/2AHpT3k
Important Update Info -> http://bit.ly/2nbcpDb
How to Update -> http://bit.ly/2nbFtuj
Fusion Patcher -> http://bit.ly/2KqtCBL
Avada Change log -> http://bit.ly/2ndA9XB
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello @Szarlota
This looks like a cache issue as well as some typography settings also needs to be checked, however we will need you to please open a support ticket with our team including your complete site details and we will check it further.
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, I am using Avada theme and the “shippam login button ” but not working Avada Menu Options https://www.synergymarinegroup.com/
Hello @synergyship
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello.
In the latest version of Avada 5.8 the fusion-plugins have not been updated.
Particular I’m interested in “Fusion White Label Branding”. (I have Version 1.1.1 – October 23rd, 2018)
Any ideas? Thanks in advance.
Kind regards. LB
Hi,
The stated version is the latest version of the White Label plugin. Any updates in the plugin will be reflected by going to WordPress admin panel dashboard > Avada > Plugins
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi! Is there an easy way to activate reCAPTCHA in blog entries? I did the activation in the Contact Form, but nothing happens in blog entries…
Hello @fyantorno
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Is there any documentation for the new Lazy Loading feature?
Hello @AddisonL
There is none yet however a very detailed doc explaining how our theme handles images is in works and will be coming out soon 
Thanks
-Ammar
Hi there!
Nice theme, congrats! I have a question: a friend of mine, gaves me his template for test it,(without token of course), and now i want to buy it, but i dont wanna loose the modifications that i did on my website while i was testing.
If i buy the template, and you asign me the token key, could it be work without problems? could it be actualize without any problem and my contente gonna still there?
Ty so much! right now i have the 5.4 versión.
Hello @ptasty20
We are glad to hear that you like our theme, however it is not legally right to use any theme without purchasing it, in this particular case what you can do is purchase your own Avada license and register it as soon as possible using the instructions mentioned here => https://bit.ly/2J2oHdL and no your work will not be lost on registration.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi, I’m still getting a ‘bad gateway error’ when I try to file a support ticket. Would somebody be able to open a ticket for me please? I urgently need some help as after updating the Avada Theme on this site: www.honeysuckleandcastle.co.uk the Avada Fusion Builder is no longer working. Everything else is up-to-date – Wordpress, PHP v7, Fusion Cache cleared, Fusion Builder enabled, system status okay – not sure what else to do?!
Hi again, I have now got the Fusion Bulider after updating the Slider Revolution plugin which wasn’t showing in the standard plugin list requiring updates. Would really appreciate you checking why I can’t file a ticket though? Thanks.
Hi Kathryn
I have sent you an email, please check your email inbox and reply there accordingly.
Thank you, MB
Great, thank you.
You’re most welcome
What minify plugin do you recommend? I can not find a setting inside the theme for this option.
https://summerlincleaning.comThank you for your help.
Hi,
The theme does combine CSS and JS scripts. This option can be seen by going to WordPress admin panel dashboard > Avada> Theme Options > Advanced > Dynamic CSS and JS.
If you need to minify all the scripts of the site(including third-party plugin script) then you can make use of a caching plugin such as W3TC. Link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I have 2 issues:
1. I’m running the latest version of the theme. I’m not able to set Full Screen slider with a YouTube video. I’ve checked all setting against your documentation – everything is correct. I even tried setting a container background with video and checking 100% height. Nothing works.
2. I need to turn one of the menu links into a button. I’ve set the option in Appearance>Menus to Small Button but the link does not change.
https://velvetinkmedia.com/avada/Thank you
Hi,
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
hello, the toggle sliding bar with the + sign does not show on mobile phone. is this the way it is?
Hi,
You need enable this for mobile mode by going to WordPress admin panel dashboard > Avada > Theme Options > Sliding Bar, Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
but it is not working for me. Please help.
Hi,
We would need access to the site to check the issue. If the issue is just the search Icon then there could be conflicting CSS rule that is defining a different font family and causing an issue with the icon
I would suggest creating a ticket so that our support team can check the issue(this would need wp-admin access)
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Shaminder you are right, I had a plugin that I was using to change the fonts and once disabled the icon showed up. Avada is super great you guys paid attention to the details of the details. I think you should start doing video tutorial because there are too much things to learn and the explanation sometime is confusing, I had Avada for a year or so, I just learned how to use google fonts in the Arabic language. Great work! keep it up.
Hello @Mohammaedays
Glad to hear that your issue has been resolved and your suggestion is duly noted as well, if you need anything else please open a support ticket and our team will gladly assist you further.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I have a blog archive page with 2 Blog elements – one element for large and medium screens with a masonry layout (infinite scrolling) and the other for small screens (load more button or Infinite scrolling) set for 1 grid wide. Unfortunately this combination prevents large and medium screens from loading any more than the first page of blog entries. If the small screen Pagination is enabled the large/medium screen’s Infinite Scrolling works. Is it possible to have both Blog Elements loading correctly when both are set to Infinite scrolling?
Hi,
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I have an oudated version, I ONLY need to change the phone number of the TopHeader Bar, but the change didnt take effect.
Hello!
If you have an outdated version then it is best that you update your theme to the latest version.
These are our detailed update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, I have update the version but the AVIA builder is nort working, could you please help me? My support was expired. I need a very very minor change . No need support. Thanks !!!
Hi,
It would be simply difficult to assess/advise on the issue via the comments section and with no access to the site. We would request you to please contact our support team to have your issue checked by them.
Also, you have support grandfathered. This means you have active support and it can not expire.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi, Shaminder, Thanks ! But I have tried to submitt a ticket, But I cannot as the support expired, this is a minor function issue and need to be resolved, Please advicie in how can I have send a ticket or contact support, thanks !
Please just need to change the PHONE ON THE TOP MENU !!!!!!! BUT THE AVIA BUILDER DONT WORK !!!! NEED ASISTANT ASAP ! THANK !
Hello @gzelasco
You do not need the Fusion Builder to change phone number at top header in first place, this can be done simply by going to Avada > Theme Options > Header > Header Content Tab however if the Fusion Builder is not working for you, in that case make sure you are running the latest version of Avada that is 5.7.2 and also check with your 3rd party plugins in case the issue due to any plugin conflict, if however you still see this please see this Envato help file on how to extend your item support -> http://bit.ly/1LQ4hvJ
Thanks
-Ammar
I used Avada > Theme Options > Header > Header Content Tab but any of the change take effect. I dont have 3rd party plugins – and is not it’s not fair tha I must to pay again the support to solve this function issue, Again I just need to change a phone number !!!!!!!!!!!
I meant any of the change didnt take effect
Could you please assist please¿?
Hello @gzealasco
Please email us to support@theme-fusion.com and ask to forward it to Support Lead please, include your complete site details into the email please.
Thanks
-Ammar
Hello,
after updating to the newest version of Avada I always get this error:
Fatal error: Uncaught Error: Call to undefined function avada_is_page_title_bar_enabled() in /home/.sites/121/site8635090/web/wp-content/themes/Avada/includes/class-avada-scripts.php:657 Stack trace: #0 /home/.sites/121/site8635090/web/wp-content/themes/Avada/includes/class-avada-scripts.php(96): Avada_Scripts->localize_scripts() #1 /home/.sites/121/site8635090/web/wp-includes/class-wp-hook.php(286): Avada_Scripts->wp_action(Object(WP)) #2 /home/.sites/121/site8635090/web/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #3 /home/.sites/121/site8635090/web/wp-includes/plugin.php(515): WP_Hook->do_action(Array) #4 /home/.sites/121/site8635090/web/wp-includes/class-wp.php(728): do_action_ref_array('wp', Array) #5 /home/.sites/121/site8635090/web/wp-includes/functions.php(964): WP->main('') #6 /home/.sites/121/site8635090/web/wp-blog-header.php(16): wp() #7 /home/.sites/121/site8635090/web/index.php(17): require('/home/.sites/12...') #8 {main} thrown in /home/.sites/121/site8635090/web/wp-content/themes/Avada/includes/class-avada-scripts.php on line 657
If I deactivate my child theme and switch to the original theme I works fine. Can you tell me what the issue with this is? Why is the child-theme not working properly?
Thanks in advance!
Hello!
This kind of thing happens, if and when you are running a child theme and therein are theme files that have been customized and not updates as well. For example, if you changed something in a template file from an old version of the theme, do not update for a long time and then update to the latest, you could get errors.
Your choices are:
1 – Take the same template file from the latest theme version and reintroduce your customizations to it, or
2 – Use the appropriate Avada/Fusion Builder hooks instead;
Avada Hooks: Actions and Filters > http://bit.ly/2CAImMt
Fusion Builder Hooks: Actions and Filters > http://bit.ly/2T5OOSN
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello- I need to hide an entire container on a mobile device. There are comments on here that say it is possible; however, I don’t see how to do it when I go into the container options. I am having issue with the way a background image shows up on a mobile device. Only part of it is displaying and it is the same part regardless of how I position the image. I’d like to just disable this container all together and create a container specifically for mobile. I should also say that I have the option to hide the container on every container except the one that has the background image.
Hello!
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello- I need to hide an entire container on a mobile device. There are comments on here that say it is possible; however, I don’t see how to do it when I go into the container options. I am having issue with the way a background image shows up on a mobile device. Only part of it is displaying and it is the same part regardless of how I position the image. I’d like to just disable this container all together and create a container specifically for mobile.
Hello!
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I purchased a new licence but every time I generate a token with all boxes ticked it give a error “Token does not have the necessary permissions. Please create a new token and make sure the following permissions are enabled for it: View Your Envato Account Username, Download Your Purchased Items, List Purchases You’ve Made, Verify Purchases You’ve Made.” I have done this for so many times dont know whats the issue happening??
Hello @Sudhiranjandas
Can you please make sure that your server status for Envato and ThemeFusion are coming up all fine and good? This can be checked from Avada > System Status => http://prntscr.com/ma3i4t
However if the issue persist, please open a support ticket with our team with complete site details and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
