767 comments found.
Hi,
I’ve a problem with my submenu. On a tablet size, the submenu overlap the menu just under and we can’t click on the submenu. I let you a picture of the problem.
https://image.noelshack.com/fichiers/2019/04/4/1548341795-sans-titre-3.jpgHave u got an idea to fix this ?
Thanks a lot for your support !
Best regards,
Graig.
Hi.,
Thank you for contacting us.
Get into Admin panel > Appearance > Kids Life Option > Integration > General > Custom CSS > Enable Custom CSS > Yes > Paste the below css code inside the text area > Save All.
@media only screen and (min-width:992px) and (max-width:1199px) { #main-menu ul.menu li a {font-size: 10px !important;}}
Thank you, we look forward to helping you!
Hi, I just paste the code but there’s no difference.
https://image.noelshack.com/fichiers/2019/05/3/1548841929-menu2.jpgThanks a lot for your help,
Best regards,
Graig.
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hi,
I just send you an email,
Thanks a lot,
Graig.
Thanks for the support ! It’s OK now !
Hi.,
OK , Thank you .
Let us know, if you find any issues in future.
Regards., DesignThemes Support.
Hi,
After update into v2.3, I just realize that all the Pages that previously I created using Page Builder just lost its configuration. The Pages and its contents is there, but when I try to edit the page then nothing show in the Page Builder.
https://prnt.sc/ma5d08I already go to Appearance > KidsLife Options > Page Builder > Click the Update Content button
The problem still there
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
It’s okay…. I manage to fix it by restoring my previous Unyson Content backup.
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Hello,
I have a question about the social media icon. It disapears next to my menu. Here’s the link with a picture of my problem. Do u have a suggestion to fix this ? Thanks a lot for your answer !
https://image.noelshack.com/fichiers/2019/04/1/1548085812-menu.jpgBest regards,
Graig.
Hi.,
It seems you have not activated our core plugin , so kindly activate it and check out the issue.
Regards., DesignThemes Support.
Hi,
It works : Thx a lot for your precious help !
Best regards,
Graig.
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I’m running in 2.2 version right now. Reading your remarks on 3.0 version, I’m not sure whether is necessary to update into that version or not. Is it possible to run two different version (2.3 and 3.0) at the same time ? By renaming the themes folder name of course. Just want to see the differences and the effect of it.
Hi.,
Thank you for contacting us.
please do not upload the new version of kidslife theme or plugin files to your existing Kidslife old version . since the site will crash. If you need to continue with your old version, we have provided the old version kidslife-old.zip(2.3) separately please use those files.
And no you can’t use the both themes under the same site by renaming the folder name because you have to install our updated core plugin . If you need to go with the new visual composer version, you need to install it in a fresh site. Else if you want to see the differents alone , then you can use our theme in your subfolder . But anyways you have to install it separately.
Regards., DesignThemes Support.
Thanks…. I’ve tried v3.0 just now. The Buddha Panel Framework of v2.3 still far better than Codestar Framework of v3.0 I think.
My question now : Will you still develop the v2.x version on the next update ? Or you will stop it and only continue the v3.x forward ?
Hi.,
Thank you for contacting us.
Please do not upload the new version of kidslife theme or plugin files to your existing Kidslife old version old version( old page builder demo contents), since the site will crash.
No , we won’t stop our Kidslife 2.0.x themes. We will simultaneously release update for that version also .
Regards., DesignThemes Support.
Thanks, Nice info. I will stick on v2 then.
IMHO, maybe you can consider to provide the migration tool for customer that want to migrate their settings, pages, posts,and images from v2 into v3
Hi.,
OK , Thank you for your suggestion , We’ll add this to our future update list to discuss with our team.
You are always welcome to ask us your queries and we are ready answer it with pleasure. Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!! clicking here
Regards., DesignThemes Support.
Hello, I can’t upload the “KidsLife Dummy LayerSlider” that came with the purchased theme!
Could you provide a zip file including this LayerSlider?
Thank you!
Hi.,
We have already sent those files , to your mail . Please have a look.
Regards., DesignThemes Support.
I purchased the KidsLife theme but I have a problem with the “The KidsLife Dummy Slider.zip” file won’t upload or (Import) to the “LayerSlider WP”...
Plase help
Hi.,
We have sent updated files to your mail , please have a look.
Regards., DesignThemes Support.
I brought this theme ages ago and the custom html box used to work and now it does not (which seems like a coincidence when I no longer have support). Suggestions would be helpful as I’m assume the them should continue to function please.
If i have to renew the support I guess I will but it’s just thing one little thing otherwise the them has been working great.
Hi.,
We are ready to help you
Kindly send us some video about your issue , along with your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
thank you
Hi.,
Thank you for your login details.
Kindly send us the page link where you have added the HTML content , so that we will help you better. And it seems you have been using very old version , we are ready to update the theme . But before that kindly take a full backup including the Database .
And to update the theme , we need your FTP or CPanel details. So send those details also .
Regards., DesignThemes Support.
I want to buy this theme, but need a button on Header (top right corner) to switch the language between Tamil and English. Is it possible?
Hi.,.
Thank you for the interest in our theme and contacting us.
Yes, its possible. you can make it the language switch button at the top right corner.
http://prntscr.com/lxe1vrOur theme supports RTL languages. And it supports multi-languages, in default, our theme comes with English language, you need to translate the theme in to your language.
If you are running a single language site other than English. Say for example if you are running Tamil site only. Also in Dashboard > Settings, you need to change the site language to Tamil.
If you are running a multi language site, you need to install the wpml plugin.
We recommend WPML plugin for the multi-language site. Kindly note our theme supports and compatible with WPML plugin and the plugin is not included with our theme package, you need to buy it separately. Purchase link : https://wpml.org/purchase/
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Thanks for the response. How much would you charge to do this work for us?
Hi.,
Thank you for your interest on our theme .
If you want to create multilingual site ( In Tamil & English ) with “Language Switcher” on the menu bar , then by default we don’t have this option . You have to use WPML plugin which is premium plugin . So you have to purchase WPML plugin separately . After that you can easily enable it .
Ref : http://support.wedesignthemes.com/knowledge-base/how-to-setup-wpml-for-multi-language-site/
Regards., DesignThemes Support.
Hello !!
I have your theme since two years and it’s a great one ! I have a question, does the builder works with the wordpress 5.0 ?
Thanks a lot for your future answer,
Best regards,
Graig.
Hi Graig.,
For now you can install the “Classic Editor” plugin to disable the gutenberg editot and use our page builder as usual. Within 1 or 2 months we are going to release a new version of our theme, built with visual composer plugin. Hope you can use that after that.
Regards., DesignThemes Support.
please send me the link where I can purchase the pictures used in your demo, thank you!
Hi.,
Thank you for contacting us.
Here is the purchase links to purchase the images.
https://www.dropbox.com/s/e4vcz208mfurrn0/KidsLife-image-purchase-links.txt?dl=0If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmThanks in advance.
Regards., DesignThemes Support.
Solution to xml sitemap error: https://presswork.me/error-on-line-3-at-column-6
[SOLVED]
Hi.,
Glad that you have resolved the issue . And Thank you for your knowledge share , it will more helpful for our other users.
Once again Thank you .
Regards., DesignThemes Support.
There are too much error:
[20-Dec-2018 14:30:09 UTC] PHP Fatal error: Call to undefined function is_buddypress() in /home/castill7/public_html/wp-content/themes/kidslife/sidebar-right.php on line 105 [20-Dec-2018 15:05:42 UTC] PHP Parse error: syntax error, unexpected ’:’ in /home/castill7/public_html/wp-content/themes/kidslife/archive.php on line 130
error log is full of these errors!!. I not use buddypress in my wordpress instalation. I´m not understand nothing.
Hi.,
Make sure you have been using our version Kidslife – 2.1 , if not kindly update the theme and check out the issue .
If you still have any issues, kindly send us your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes So that we will check the issue.
Regards., DesignThemes Support.
I want to add Instagram to my dt_sc_team instead of Facebook and Twitter. Show me how to do that. I don’t know why your team seems so anti-instagram ?
Hi.,
Yes , it is possible . Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will customize the shortcode as per your need .
Regards., DesignThemes Support.
Hello, how can I activate the sidebar in my shop, in the product overview. In the Kids Settings I find no attitude! Many thanks for the help.
Hi.,
Thank you for contacting us.
Kindly watch the following videos to get a clear view about shop page sidebars.
http://recordit.co/1TI825WYn3 http://recordit.co/2VWxFWmAF3If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmThanks in advance.
Regards., DesignThemes Support.
Thank you so much! is it possible that i deleted that? Unfortunately, in my backend I can not find the sidebar on the shop page? Its a normal Page … without Settings for Sideabars
On every Side/Pages i have this Option to choose Sidebar, but not on my shop Page!
Everything is fine! Under “customize” I’ve activated everything! Thank you!
Hi.,
Thank you very much.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
We know you’re quite busy, but if you don’t mind, Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmPlease do not forget to rate our theme, Your rating plays a major role in our whole profile.
If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Waiting to see your 5 stars rating.
Thanks in advance.
Regards., DesignThemes Support.
Hi, my client is using this theme but the website is not develop us. The site now is not able to edit using the page builder. The current theme version is 1.4.3 and WordPress version is 4.9.8. I also unable to extend the support. What should I do to get the support from your guy? Thanks.
Hi.,
It sounds like you have been using our old version , kindly update the theme to version 2.1 and check out the issue .
Then kindly get purchase code from your client , and using that purchase code you can register our forum – http://support.wedesignthemes.com/forums/
Regards., DesignThemes Support.
Thanks for the reply. If I unable to get the purchase code, How? if I get the purchase code, can I get the latest theme files from you?
Hi.,
Yes, you can get the latest version of the theme from us when you send the purchase code.
Please ask your client to download the purchase code from themeforest theme download section.
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Note : Actually we can’t give the latest theme files of every user/client, the theme purchased user can download the latest version of the theme from theme forest download section with their themeforest login details.
Regards., DesignThemes Support.
Thanks again for the replied. I had checked with my client and she DO NOT have the purchase code at all. What should we do to solve the issue?
Hi.,
Sorry for the inconvenience , without purchase code we can’t send our theme file to you.
Regards., DesignThemes Support.
Noted. If we can’t get the purchase code, we will purchase the theme again. Before that can I check with you, can we achieve the class hour table show in the screenshot below from Monday – Sunday with 2 time slot in one row from your support team?
https://goo.gl/7kZB2oHi.,
By default we don’t have option to add two time slots. If you need we will customize the shortcode . If it’s a minor customization means, we will do it for free. If any customization work takes more than 1 hour, we will charge $25/ per hour.
Regards., DesignThemes Support.
Thanks for the reply. May I know is this customization need more than 1 hour?
Hi.,
Thank you for your interest on our theme.
Yes , it will take minimum 1hour , because we have to work on responsive also.
Regards., DesignThemes Support.
Noted and thanks for the replied.
Hi.,
Thank you.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, when I use PREVIEW here, all the header look identical, is there a bug somewhere or is it me?
Hi.,
Thank you for your interest on our theme . Header pages working fine ,
Regards., DesignThemes Support.
Hi, we sent you a private message with wordpress and ftp credentials for a problem on this site: www.celpp.it When your core theme plugin is active it gives a 503 error, deactivating it site views correctly. Can you check please?
Hi.,
The issue has been resolved.
You are always welcome to ask us your queries and we are ready answer it with pleasure. If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
I tried to edit a post and it gives me again the 503 error. Now, i payed for support and this is the fourth time i get problem with your themes, try to solve them definitively, otherwise i have to change theme and eventually ask refund. The video solution in Russian Language is incomprehensible. Thank you
Hi.,
We have checked your site it working fine . So kindly send us some video when you have met this 503 issue.
Regards., DesignThemes Support.
Hi,
I install the latest theme and wordpress version.
The demo content is not working like in your website. the menus are broken and many elements simple dont work.
Seems that the page builder has huge issues with your demo content.
Can you please help me out with that? please look as an example:
Tab pages: http://prntscr.com/llfs8n Main menu shifted: http://prntscr.com/llfslt Progress bar: http://prntscr.com/llfsspWhat should i do?
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials immediately through the right bottom form located @http://themeforest.net/user/designthemes else you can send it to support@wedesignthemes.com . .So that, we will fix the issue ASAP!!
Regards., DesignThemes Support.
Already sent yesterday. waiting for your reply
Hi.,
We have not received any login details from you. You can resend it once again to support@wedesignthemes.com .
Regards., DesignThemes Support.
Are there programmers in your team or you are all designers.
If yes are know placing closing tag ’?>’ with space at the end of every your theme file means you send and empty space to the server which follow to stops working like sitemaps or bots crow ????
Hi EntroSolutions.,
We will check into this issue and see if there is any issue on our theme side. Thank you.
Regards., DesignThemes Support.
Hi.,
Thank you for letting us know . We will check this XML sitemap issue in our next update .
Regards., DesignThemes Support.
How can I change the color of the blog titles (and blog section title) on the homepage? Thanks. http://www.mylesandayesha.com/wordpress2
Also, can you remove the image placeholder from the testimonials?
I also have this listed in the bottom left corner of my page?
, { ‘anonymize_ip’: true });
Can you help resolve?
Hi.,
1) Please refer the attached screenshot : http://prntscr.com/lfr4mi
Get into Admin panel > Appearance > Kids Life Option > Integration > General > Custom CSS > Enable Custom CSS > Yes > Paste the below css code inside the text area > Save All.
.home .entry-title h3 a { color: #FFF !important; }
2) Sorry for the inconvenience, We have checked your site. We cannot find your issue page for which you have sent the screenshot. Please share your page link of your issue so that, we can check and have a clear look form our end.
3) Kindly reply back with your site address and some screenshot like references for a better understanding on it. So that, we can check and have a clear look from our end.
Here is a screenshot of the code in the lower-left hand corner of the homepage – https://www.mylesandayesha.com/screenshots/ss-anonymous.PNG
I enabled the CSS to make the blog title white. However, the blog section title on the homepage is still gray. How can that be made white? Also, can you share how to remove the image placeholders in the testimonials? Thanks!
Hi.,
1 ) Please try to disable the third party plugin other than theme recommended plugin , and check out the issue.
If you still have any issues, kindly send us your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes so that we will check / fix the issue ASAP!!.
2 ) Get into Admin panel > Appearance > Kids Life Option > Integration > General > Custom CSS > Enable Custom CSS > Yes > Paste the below css code inside the text area > Save All.
`.home h2.dt-sc-title.white { color: #FFF !important; }`
Will do. Thanks!
Turns out when I disabled the google tracking in the budda interface the , { ‘anonymize_ip’: true }); went away. Not sure if budda caused the issue or if its google analytics.
Getting a different plugin to integrate google analytics for testing now. If you are interested in the result, let me know.
It takes an extremely long time for my layerslider images to load. How can I speed up loading time? http://www.mylesandayesha.com
Also, I have SSL, but browsers say my images are not secure. Any ideas?
I resolved the SSL issue. HOwever, it would still be great to receive tips regarding a faster homepage load. Thanks!
Hi.,
1 ) To check the tracking code issue , Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
2 ) Kindly refer this link for theme speed issue – http://support.wedesignthemes.com/knowledge-base/how-to-increase-the-theme-speed/
Regards., DesignThemes Support.
Is there any way to make a “Testimonial Carousel” or “Client Carousel” tobe auto-shifted without clicking the arrow button ? Because I cannot find such options in Page Builder
Hi.,
Get into the file path /wp-content/plugins/designthemes-core-features/shortcodes/js/shortcodes.js under testimonial and client carousel enable auto scroll option,
Ref: http://prntscr.com/lfqoiq
You are always welcome to ask us your queries and we are ready answer it with pleasure. Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!
Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
