3847 comments found.
Hi,
I am interested in buying your theme. I have few questions:
1) In the front end is it possible to show a calendar with all the available dates (both morning and afternoon) and how many seats are left for that specific day and time?
2) I can see that is it possible to set up different prices for adult and child. Is it also possible to set up different prices for low season and high season?
3) Once the payment through Paypal is completed. The confirmation email is automatically sent to the user?
4) I will sell dinners on boat. Beside selling the tickets, is there a way to make it possible to sell all the boat as private at a fixed price if there are no other seats already bought?
5) If the experience is postponed (and the user has already bought the ticket) is it possible to refund the money through PayPal?
Thanks for your help and have a nice day.
Hi,
First of all, thank you for interested 
.
1. I think you want mentioned to front page, is it right? If it’s, we don’t have a feature to display in like your idea.
2. Yes, it’s possible to do.
3. With the online payment successful, there will be an email send to customers.
4. I don’t understanding this question well, specific to the private, we don’t have a way to sell private a ticket, it will work as our live demo only.
5. Refunds is the feature of PayPal, so it should be work for you since it’s maintenance by PayPal not us.
GoodLayers Team
Hi and thanks for the quick answer
1) I will sell boat tours during the summer, every day two times per day. That’s why I would need a calendar to display at first glance what days are still available. In case, it would be possibly to simply add a calendar (such as this: https://wordpress.org/plugins/wp-simple-booking-calendar/) and changing manually the available dates?
2) Ok
3) Ok
4) I mean, is it possible to select also a fixed price at which the tour can be bought (so it will be a private experience) IF no other seats have already been sold?
5) Ok
Hi,
1. Unfortunately, we don’t provide support for customize/integrate, so you will need consider to hire a freelancer to do it instead.
2. To clarify, you will need set your price in the tour and the customers will select the plan fit with them, but they can’t enter the price by their self.
I hope it’s clarify for you now.
GoodLayers Team
Hi, thanks for the answer.
1) Just to be sure … is it possible to set up the tour with two departures per day? (morning and afternoon)
2) Is it possible to sell an experience also with a fixed price? (for example: for private boat is 500€ and can take up to 10 person)
Hi,
1. Yes, you can setup the time in each custom package of the tour: https://imgur.com/a/zn7Nlmk
2. You can use group package in our tour system: https://imgur.com/a/sUebmY0
GoodLayers Team
and it is possible to add multiple times per day?
Hi,
Yes, you can but need to separate into packages mentioned previously : https://imgur.com/a/zn7Nlmk
Here’s the example : https://demo.goodlayers.com/traveltour/citytour/tour/empire-state-building/
Thanks for the answer.
I saw that in many tours when you select the day it shows also the numbers of seats available: https://demo.goodlayers.com/traveltour/tour/pais-eiffel-tower-notre-dame-cathedral-champs-elysees-arc-of-triumph-day-tour/
https://prnt.sc/mgesoyWhy it is not visible in this kind of tour? https://demo.goodlayers.com/traveltour/citytour/tour/empire-state-building/
Actually, it’s here : http://take.ms/5OkQR
The availability must be for each package in this case.
Thanks a lot, I will buy this theme soon!
Hello, do you offer early bird pricing? Or date restricted sale prices? Ie. Price would be €40 up until 2 weeks before event, and in the two weeks before event starts price would go up to €50? Thanks
Sorry but we don’t have this feature :/
there is no option of slider revolution on just bottom navigation menu?
how to configure revolution slider at just bottom header menu
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
(1)How to change currency ? ( From $ to ₹ ) (2) How to change map as our tour location ?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
In our website, when user book a tour, after finish few step, last step does not work, submit is not working please help me!
Hi,
Please try deactivate/activate tourmaster then check it again.
GoodLayers Team
Thanks for your help, I’ve just met other problem, The slide in index page doesn’t work, please help me
Slider Revolution with text layer is not working, however it work with just image, please help me for this problem
Hi,
I’m not sure what wrong in your side, please provide wp-login and website address with the message to: support.loc@goodlayers.com, then I will check it for you.
GoodLayers Team
hello when i want to visualize a tour that i create his mapp a page 404
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi there,
I wish to make a single page on my website called ‘Calendar’ which features a calendar of each month and the tours we are running on each date to make it easier and quicker for my audience to find each tour on a monthly basis rather than having to go through each tour individually.
How would i do this with your theme?
Thanks
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi Goodlayers. As a tour operator / travel agency I bought this theme with the tour master plugin. I know that there’s another theme of you, for hotel accommodation. I think it would be awesome to offer something that could fit the travel agencies needs: A complete theme where to offer, tours, accommodation, flights, rental car an so on. Any plans of doing something like that with your awesome themes? Thanks in advance
Thanks for suggestion. We used to consider about that too but seems like it will be really really complicate to implement as we didn’t plan for room purpose since the first place. The structure will be quite different :/
Hello, i noticed that when i try to book a tour if I have 2 dates with 2 different prices the price change is very slow and sometimes when i select the second date the price doesn’t change unless i select the person number. What could the problem be? Thanks
Hi,
1. Regarding speed, we can’t do anything about that as it depends on server response and server calculation speed.
2. The price will only be shown after person number is selected. This is how it works.
Cheers!
How do customers know which package they have booked?
This information is not included in the confirmation email nor is it visibile from their booking page.
Its also difficult for an admin to find this info: Only available via the Transaction Order page.
?
Hi,
After customers book the tour, they will get email notification with all information in email. Also it will be available via customer’s dashboard too.
Make sure that you check in the junk mail and also make sure that your server can send email properly. You can test this by use some contact form plugin to test email sending from your server.
If you don’t want the email go to junk mail, make sure that the system email(in Tour Master setting) has the same domain name as your website(server that send email)
I have checked the emails. There is no information or shortcode for this field. Again, my admin have tepuble viewing this info as it is only viewable via the backend. Ie, there is no shortcode to display this info in an email. Please assist.
Did you set up customer’s email setting properly here? http://take.ms/85vUsI
If you did, can you provide screenshot of the setting in Customers Email Content and Email Setting tab?
I have exactly the same setup as your screenshot, which works but that is not what im asking for. I need to have “package” option sent along with email and for admin to receive this valuable information. There is no shortcode for the inclusion of the “package”’ the clients selected.
Oh understood. I will notify to the dev to see if we have this option or not. If not, we will add this feature in upcoming update.
Please make sure that they know about this bug as it affects the customers experience and makes it complicated for admin. Both client and admin need the “package” details sent along with “tour title” “date” and “meeting location”.
Thanks! will note that.
Any feedback or solution? I need to include which package and where the clients meeting point is in email. ?
Hi,
Sorry but we can’t really do the quick push for this feature as we’re developing a new big update for this theme and it’s in the middle of process so we can’t provide the quick fix because many files have been being modified at the moment.
We will put this functionality with the big update launch.
Ok.
Hi, i have read through the comments but they are quite some months old. Just want to check if this new feature has been implemented/ in the pipeline: - to have a minimum total number of travelers in order for the tour to be on, else it would be canceled
Unfortunately, we don’t have this feature and it’s not in the pipeline. At this point we are not considering for this one because if the tour cancelled, the system can’t provide refund to customers automatically. This will need to be done manually so it would be better to do as manual process unless might be claimed that it’s the theme’s issue
WHEN IS THE NEXT UPDATE?
I want to purchase but I’m waiting for the features you mentioned were gonna come with the next update, like being able to raise an invoice from the backend .
Hi,
First of all, Thanks for your interest
There will be many new features added. Mainly such as, ability to make multiple deposit, captcha, manual booking editing.
However, we don’t have feature to raise an invoice manually. Invoice will be auto generated when customer books or paid. Customer can view from there backend but we will add a new feature to send invoice to customer’s email too.
Thank you. When do you think you will publish those updates? Been following since November but I haven’t seen the updates yet
We are working really on it. It’s much more complicated than we thought so we can’t really tell you the exact ETA yet
Hi,
First of all, thank you for interested.
1. Unfortunately, we don’t have an option like your idea.
2. It’s possible but it will require customize but it’s hard code. We can guide you where to take a look, but we can’t provide customize for it.
3. We have booking form and enquiry form, if you mentioned to enquiry form, we have a way to custom the form field so you can change anything you need.
GoodLayers Team
Thank you for the reply.
Using the enquiry form, does the message come with the tour title?
Getting back to the first question, can you guide me to where i can make that change?
Thank you!
Hi,
1. Yes, the enquiry message come with the tour title.
2. Sure, we can guide you where to take a look to do it.
GoodLayers Team
Hi guys. You can install a new gateway? this one: http://www.redsys.es/en/index.html
How can cost me that custom service?
Hi,
First of all, Thanks for your interest
Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. To integrate other payment options, you have to hire a coder to do this. It’s pretty big work. And really sorry, we don’t do custom jobs this time :/
Good morning! Before buying this theme I’d like to know if it is compatible with the REGIONDO Booking System platform
Hi,
First of all, Thanks for your interest
Unfortunately, not. Our booking system is a custom made. It won’t work with other plugins.
(1) In your theme page of Date & prices there is showing details, itinerary, map, photos, reviews accordance in vertical tab & we want to set to all this in horizontal tab Is that possible in your theme ????
(2) In mobile not showing above mentioned accordance….so how to create that option for mobile device ????
(3) how to set particular photos with day-wise Itinerary???
(4) we want in booking option that at a time each person booked for each one not more than more people, is that possible????
(5) In contact details we want to customize all details of traveller according our need can we load other tab like, photo Id upload, DOB, etc. Can we add all this tab in contact details ?
Hi,
1. Unfortunately, it’s quite big work to redesign it, so you will need consider to hire a freelancer to customize it for you instead.
2. The content navigation in mobile is disable, but if you want, we will help you enable it again.
3. You can setup it in our page builder as your wish.
4. You can setup the dropdown number people and limit it, but it will affect to whole site.
5. You can have these types of field: text/textarea/email/password/datepicker/combobox. If you need more than that, unfortunately, you will need customize it.
I hope it’s clarify for you now, thank you for interested btw.
GoodLayers Team
Thank you for your kind support. It is very helpful to purchased this theme….
I hope your co-operation will stay in the future so that it can be help to build up our website….
Hello Sir,
Since last two day I try to upload theme from 1. wordPress 2.FileZilla 3.from cpanel but it has ben showing errors and can’t be upload, can you please guide me how to solve it is..??
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello and thanks as always. Im keen to know if you think its worth using hook fro modifying billing info display on Tourmaster plugin. How often will this plugin be updated?
Hi,
The plugin doesn’t have exact period for update. It depends on if there any bug fixes or features added at that time or not
Ok thats fine although the Tourmaster plugin doesnt relay the order summary to Paypal when using the payment-util.php file you posted for removing Billing Info. I FTP’d the file and now there is no Check box for accepting terms and conditions but worse, no relay of order summary to Paypal for payment.
Can you get back to me? In the mean time I will revert to the original copy (complete with billing info) of payment-util.php which does work with Paypal.
Hi,
If you need get the original code, please download our theme again then you can get the original code of tourmaster plugin in: traveltour/admin/tgmpa/plugins.
GoodLayers Team
Thanks i already have a copy. But i need a solution to removing billing details as the current solution of editing this out from Payment-util.php stops Paypal from working. What is the problem?
Hi,
You just need remove these line: 764 – 788, it still work as it should.
Screenshot: http://take.ms/m5LxE
GoodLayers Team
Hi Team,
I need to know if it is possible to edit the ‘get a question’ and why book with us section. I was not able to find it under documentation available online. Is that needs to be done from your end(back end) or it can be done from the options available in the theme to modify it. Thanks in advance.
Hi,
You can edit it in: Appearance > Widgets > Single Tour.
GoodLayers Team
Hi, thanks for a great theme, and obviously responding to after sales queries even when official support has finished. My question today is in relation to the single tour sidebar widget displaying on mobile devices and being able to hide it when going through the payment process on mobile. It (the single tour sidebar) has a bad habit of displaying BETWEEN the summary of payment (ie. total amount payanle, deposit payable, next step) and the contact details.
Hi,
You can disable the widget area in mobile for checkout page in: Tourmaster > General > Payment Page.
GoodLayers Team
Hi, Google search results show in Stock for tours
https://www.google.com/search?client=firefox-b&q=greek+mainland+aegean+outdoors&spell=1&sa=X&ved=0ahUKEwjCgbKMrf7fAhXELlAKHaWJAy0QBQgoKAA&biw=1123&bih=644is it picking it up as a product? How can I remove it?
Hi,
I’m not sure why, but you will need wait or submit your site again to google so the search result can update the information you want.
GoodLayers Team
