Hi.,

Thank you for the interest in our theme and contacting us.

As of now our theme is not compatible with wordpress update 5.0.X. We have planned to update the theme to compatible with WP 5.0.X. Within this month we will update all the themes asap.

If you have any other queries, please feel free to contact us. We are always ready to help you.

Regards., DesignThemes Support.

I did accidentally deleted an element called “animations” in home, and then ALL of the animations went lost. Please help

Thank you very much

Hi.,

1 ) Get into Admin Panel > Appearance > Customize > Site Header > Header Style There you can enable it .

Ref : http://prntscr.com/m7vnyx

2 ) And to add animation you can use Animation Block module,

Ref : http://prntscr.com/m7vo9g

Regards., DesignThemes Support.

Hi.,

You have already imported our demo successfully , just you have not assigned the menu location . So get into Admin Panel > Appearance > Manage Location and assign the menu there.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.

.product-content { background-color: none !important;  top: 50% !important;   height: 0px !important;}
.woocommerce ul.products li.product .product-buttons-wrapper {top: auto !important;}
.woocommerce ul.products li.product .product-thumb:after{display:none !important;} 

Thank you, we look forward to helping you!

If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.

nvm, I managed to do it. Thank you very much tho

Hi.,

You are always welcome to ask us your queries and we are ready answer it with pleasure.

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end

Regards., DesignThemes Support.

Hi.,

Thank you for the details.

We have checked in your dashboard > Tools > Demo Content Install, here we haven’t see any issues as you mentioned, and check your site setting in front end and we have made the required settings as per our demo site and installed and activated all the latest version of plugin files. Please have a look at your site.

Kindly note we have used unyson plugin only for demo content import not for the other addons if you use them (Brizy , page builder, WordPress Shortcodes, Sliders, Events and so on) it will affect the core builder files and Visual Composer modules.

So kindly deactivate all other extension from unyson and deactivate the plugin after import the demo content.

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Ratings!!

Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever

Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:

Thanks in advance.

Regards., DesignThemes Support.

Hi.,

Thank you for purchasing our theme and contacting us.

You can install the theme and import the demo content as per our demo site then make it as per needs for your clients requirements.

If you need to use our theme more then one site you need to purchase one more licence for another website. If you install the theme and make the site for your client after that you can move this site into your client host/ domain no need to purchase the another licence but no one do not use your development site without licence.

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

Kindly send us the screenshot for you issue where you get the ” Invalid Purchase Code message” when it from plugin activation or forum registration.

If you get the message in forum registration, Kindly send us your purchase code and Email id which one is registered with the theme purchase from themeforest. Send us the details via the right bottom form located @ http://themeforest.net/user/designthemes So that we will check it and update/ create the login details and send to you ASAP.

If you get the message from plugin activation:

Your Plugins are already active. No need to enter the license key to activate the plugin files. The theme purchase code won’t work in plugin activation the purchase code only for the theme not for the plugins.

Note : We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.

If you mean anything else Please be more specific with clear screenshot to help you better.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.

If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.

cPanel login details (Admin username and Admin password)

WordPress admin login (Domain Name, Admin username and Admin password)

FTP access login details ( FTP Host, FTP Username, FTP Password)

Regards., DesignThemes Support.

Hi sir, where can I send this details ?

Hi.,

You can send the details to support@wedesignthemes.com or via contact form located at the right bottom http://themeforest.net/user/designthemes

We have checked in your dashboard > Tools > Demo Content Install, here we haven’t see any issues as you mentioned, and check your site setting in front end and we have made the required settings as per our demo site and installed and activated all the latest version of plugin files. Please have a look at your site.

Kindly note we have used unyson plugin only for demo content import not for the other addons if you use them (Brizy , page builder, WordPress Shortcodes, Sliders, Events and so on) it will affect the core builder files and Visual Composer modules.

So kindly deactivate all other extension from unyson and deactivate the plugin after import the demo content.

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Ratings!!

Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever

Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:

Thanks in advance.

Regards., DesignThemes Support.

Hi Pierdroni.,

There is no chance of Virus or malware in our theme files, since theme-forest will not approve the theme, if it contains such issues.

So , if you don’t mind can you please once confirm vulnerability issue with your hoisting team .

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

Kindly send us the clear screenshot of your issue reg- purchase code become invalid. So that we can get a clear view then we will help you better.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

Kindly contact polylang plugin author team to resolve this issues, because our theme is not compatible with polylang.

For Multi-language site, We recommend WPML plugin for the multi-language site. Kindly note our theme supports and compatible with WPML plugin and the plugin is not included with our theme package, you need to buy it separately.

Regards., DesignThemes Support.

I fixed my problem from register-functions.php with multiple sliders but i totally disagree with your recommendation to use WPML because it is another paid plugin, Polylang it’s free and popular so you should consider support it

Hi.,

Sorry for the inconvenience cause ,

We are always listening to our customers for feature requests and feedback, We’ll add this to our future update list to discuss with our team.

Regards., DesignThemes Support.

Hi zuzudee.,

Can you please be more specific about your query so that we can help you better.

Regards., DesignThemes Support.

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

We got it fixed, sorry for the troubles.

Hi.,

Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you

Thank you, we look forward to helping you!

Hi.,

Get into the file path /wp-content/themes/vigil/functions.php else /wp-content/themes/vigil-child/functions.php and paste the below code ,

if ( function_exists( 'pll_register_string' ) ) :
function vigil_theme_name_pll_register_string() {
pll_register_string( 'top-bar-content', get_theme_mod( 'top-bar-content' ), ' ', true );
}
add_action( 'after_setup_theme', 'vigil_theme_name_pll_register_string' );
endif;

Ref : http://prntscr.com/louaa3

Regards., DesignThemes Support.

Yesterday the moment i posted this i had the idea to use the Top Hook as top bar content and it worked perfectly but thanks for your quick response.

Hi.,

Thank you.

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Ratings!!

Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever

Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:

Thanks in advance.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

Kindly note the images which we have used in the demo are all licensed images. So, we can’t provide those images will appear in the Theme Demo, but not in the Theme package. Because of some license issue, we have not included those images. Dummy image will be present instead of original image. You need to replace your own images. If you need to use those images, here is the purchase links to purchase those images.

Refer : http://prntscr.com/klvvly

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Ratings!!

Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever

Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:

Thanks in advance.

Regards., DesignThemes Support.

Hi.,

Sorry for the inconvenience , here before we have not met this kind of issue. Kindly send us some video along with your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.

And to increase the theme speed ,

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

1) Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data as per our demo site with dummy images.

cPanel login details (Admin username and Admin password)

WordPress admin login (Domain Name, Admin username and Admin password)

FTP access login details ( FTP Host, FTP Username, FTP Password)

Kindly note that, the images which we have used in the demo are all licensed images. So, we can’t provide those images will appear in the Theme Demo, but not in the Theme package. Because of some license issue, we have not included those images. Dummy image will be present instead of original image. You need to replace your own images. If you need to use those images, you have to purchase those images. Here is the image purchase links for this theme. Please purchase the image and use it

Refer : http://prntscr.com/klvvly

2) Your Plugins are already active. No need to enter the license key to activate the plugin files.

Note : We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.

Regards., DesignThemes Support.

I managed to import the demo content thanks anyway

Hi.,

Thank you.

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Regards., DesignThemes Support.

Hi.,

Thank you.

We have included in the Regular License : $59

Theme package Included: Quality checked by Envato

Included: Future updates – You can download the latest version of the theme package from the themeforest download section life time.

Included: 6 months support from designthemes

Refer: https://themeforest.net/item_support/what_is_item_support/20807046

Included premium version of the plugin files, you can get the latest version of the plugin files from us when there is an update.

NOTE : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.

For More : https://themeforest.net/item/vigil-security-wordpress-theme/20807046?s_rank=1

Regards., DesignThemes Support.