160 comments found.
Build in by AWESOME plug-in has WPML but I actually bought this theme and it doesn’t You have to make me pay for the WPML plugin 99 EUR
Your theme is beautiful and modern but what you wrote is not complete. Please consider what to do.
Hi.,
We hope you received our response to your query in the forum. Please check and let us know how you’d like to proceed.
Thank you!
in the portfolio section, I am unable to change the feature image. there is no option available for this chnages
why you are not responding?
Hi There,
Thank you for contacting us.
Kindly navigate to Portfolio > Edit > Media, then add the image and mark the “Featured Image” icon as shown in the attached image.
You can refer to the following screenshot for guidance:
https://prnt.sc/IHIoWPFxBWehIf you’re still facing difficulties, please share your WordPress login details directly with us at support@wedesignthemes.com so we can check and assist you further.
Thank you.
Thank you! its working. but it is not the user-friendly option.
Hi There.,
We apologize for the difficulties you are facing. We greatly value your feedback and will consider updating this feature in a future update to enhance the theme’s functionality. Thank you for your patience.
If you have any queries feel free to ask
Thank you!
Hi, can we check somewhere documentation about theme customization in header and footer?
Hi.,
Vigil Elementor Version
Please navigate to WordPress Dashboard -> Elementor -> Settings -> General -> Post Types -> Select all post types and click Save Changes.
To customize the header, go to Header -> Edit with Elementor -> Click on the section
Kindly refer the attached video to edit the header :
https://www.loom.com/share/47ff02c5b99b41f097b6efa7d6a30a03Edit the Footer : https://screenrec.com/share/UW2cxzogwk
Hello, in the sidebar of the page of each service there is a list of services with a star icon next to them. How can I replace or modify that icon? Thank you
Hi.,
Please navigate to Appearance -> Customize -> Additional CSS and add the following code into the textarea.
ul.side-nav li a:before { content: "\f006" !important;}
Refer: https://prnt.sc/ou5gteiryeP0
Thank you!
Could you please update the theme and wp bakery?
thank you
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Failed to reset cache for the instance #84: PHP Fatal error: Uncaught Error: Call to undefined function vigil_global_variables() in /var/www/vhosts/domain.com/wp-content/plugins/designthemes-core-features/register-likes.php:62
How can i rid off this error?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Black text in the is shop area needs to be white, Butt css wont change? please help.
Hi I am not able to change some font colors? I need black font to be white. on my dark back ground. 90% text has been changed already for dark background. just a few left. please help.
Hi.,
Please help us have a better understanding of it by getting back with any screenshots like references about your issues and along with your site credentials (WP &FTP access logins) details via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.
Thank you!
Hi guys, Is it possible to add own font to your theme?
Hi.,
Sorry for the inconvenience. Is it not possible to add your own font to this theme?
Thank you!
Hi, We were building the site on a test server/hosting but now If we want to move it to another hosting and another domain do we need to de activate any purchase code in the theme or backend or just adding the same backup will work in the new hosting
Hi There.,
You do not need to activate the theme purchase code in the theme’s backend. You can migrate the site as per your requirements.
hi support im using your theme with wordpress which file do i download? for theme pages demos etc I want to add the theme through wordpress
all files and documentation? or wordpress files only? gratefull a reply
Hi.,
Thank you for contacting us.
Theme Documentation : https://docs.wedesignthemes.com/vigil-wp-theme/
Theme Installation : https://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
see below comment
ok support think ive cracked it just one more question do i have to add a license key or is it automatic kind regards
downloaded demo but can the demo be edited with Elementor ? Also where do i add the license key. Im used to Elementor please let me know if its possible to use with your demos.
Need a couple of questions answered please have trouble with theme just give me 5 minutes???
This theme uses wp bakery builder im used to Elementor can i have my money back please ill look for another theme
still waiting for some answers please
Hi.,
Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
Please send your refund request via: https://help.market.envato.com/hc/en-us/requests/new
Regarding the Refund, We do not set the terms and conditions for refunds, they are set out by Envato exclusively => https://bit.ly/2poAHsz
Thank you, we look forward to helping you!
ok at least you answered me thank you the wp bakery plugin is asking for an update so is the sliders ? but they wont update is there a license key for these or do i have to purchase thank you for replying
Hi.,
The plugin is already activated and please ignore the message that is showing in your dashboard.
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Note : Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
how can i edit the name Vigil at top of page and the melbourne address.?
Hi.,
Please refer : http://recordit.co/CzhfTUAvzF
Go to Dashboard > Appearance > Customize > Site Header > Header Style > Show Top Bar
Thank you, we look forward to helping you!
kind regards i wont pester when its right just used to elementor. In elementor i could save a block and save in globals so i could use agin easily, how do you do that with this page builder?
Hi there.,
Please share with us some screenshots or short videos about your query, through the right bottom form @ http://themeforest.net/user/designthemes . It will be easy for us to get a clear understanding of your query and resolve it as soon as possible.
Thanks!!
hi support wordpress come up with a critical issue for performance says active PHP
sent 6 emails with the screenshot no reply yet
Terrible support I will review this excellent theme
Hi.,
Sorry for the inconvenience. We did not receive your email.
Please refer : http://recordit.co/n8E6LNMsCB
Please send your request to us directly at this email support@wedesignthemes.com
critical performance issue in wordpress runnung your theme it says PHP active??? Any ideas
an active php was detected?
Sorted it was your wp bakery page builder plugin i deactivated and the critical error went away its asking for latest version do you have? Remember this problem in case anybody else has this problem As i said great theme but support not really there good luck
Hi Jamesleicester.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue and let you know the solution.
Thanks!!
can i send you my wordpress login details via email im with ionos they dont seem to want to help im only electrician, could it be the wp bakery builder as the critical issue dissapeared when i deactivated then i activated till having problems logging in etc
emails ping back not sure why the wp bakery page builder do i have to add a license for this?slider revolution and layer slider it says need updating?ultimate add ons for wp bakery??
Hi.,
Here are the updated plugin : https://we.tl/t-G7Z9QmJku7
Please follow the instructions in the below knowledge base link for how to update the plugins.
For Ex : Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video : https://www.youtube.com/watch?v=2vyZrLu7gb8
Thank you, we look forward to helping you!
need a good web hosting ionos not very good problem at thir end thanks for help
Let us know, if you find any issues in future. Thank you, we look forward to helping you!
This theme is excellent well done who designed this theme
hi theme great but need update for wp bakery page builder? Also ultimate add ons? I lso want wp bakery page builder and add on for another website do you sell license or is the builder free download? sorry if questions silly only electrician learning this stuff cheers
Hi.,
Please download here : https://we.tl/t-8abhsBy4N5
Please follow the instructions in the below knowledge base link for how to update the plugins.
For Ex : Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video : https://www.youtube.com/watch?v=2vyZrLu7gb8
Thank you, we look forward to helping you!
Hi sorry bother you having trouble update wp bakery im only electrician can you send me info how to actually update that cheers
Trying to export templates from your theme to another website thats running wp bakery but different theme is that possible? your theme and templates are better so trying to export
Hi There.,
Unfortunately, it’s not possible to directly import theme templates from one website to another if the two websites are using different themes. Themes are built with specific structures, styles, and functionalities that are unique to each theme. Trying to import templates designed for one theme into a different theme could lead to compatibility issues and unexpected results.
If you’re looking to transfer content or design elements from one website to another with a different theme, it’s usually recommended to recreate the layout and content using the tools and features provided by the new theme. This way, you can ensure a consistent and visually appealing design without any compatibility challenges.
Thanks!!
im running electrician theme from smart data soft but your theme is better would i have issues if i bought your theme again as im running the electrician theme?
Hi Jamesleicester.,
Thanks for contacting us
We have similar theme : https://themeforest.net/item/homefix-maintenance-wordpress-theme/21958454
Go ahead and purchase our theme. If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us.
We are happy to help you.
3.19.15 ultimate add on for wordpress bakery can you explain how i update? do i need license? only electrician sorry
Hi.,
Here are the updated plugin : https://we.tl/t-WaPRC77UTu
Please follow the instructions in the below knowledge base link for how to update the plugins.
For Ex : Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/ Video : https://www.youtube.com/watch?v=2vyZrLu7gb8Thank you, we look forward to helping you!
Ive bought a few themes over the years im only electrician but this is the best theme ive used cheers.
Where can i edit the slider in home page?
Layer slider and slider revolution need updating that links not for them? why not automatic update?
going to buy this theme again send me updates layer slider slider revolution or do you not have them?
Hi.,
1) Please refer : http://recordit.co/Jj1ueN46y9
2) Automatic updates for the plugin are not available.
3) Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
update worked thanks how do i add the slider as a default for my post pages instead of an image? has an option of a default slider but cant select the sliders i made?
Hi.,
We apologize for any inconvenience. Currently, the theme does not have an option to include a slider for post pages. We will make an effort to incorporate this feature in a future update.
Thank you for your understanding.
HI SUPPORT ultimate adds ons for wp bakery 3.19.17 can you send, is there no other way these updates can be automatic?
or is there somewhere i can go to download instead of pestering you
Hi.,
We have sent the plugin to your email
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
hi just read this how to i sign in to this help desk to get these updated plugins only electrician sorry, going to build another couple of websites with your themes but need sort this updating out watched video looks easy but how do i sign in to this cheers sorry for silly questions
Hi.,
Please login to your support forums : https://support.wedesignthemes.com/forum/business-finance/vigil-security-wordpress-theme/
hi there are updates for this theme where can i find sorry to bother you any way to make these updates automatic? great theme
signed in to your knowledge base where do i find updates for my theme
ok
Found the downloads but there all old downloads how do i get the up to date downloads? doi have to pay again site got critical issue without these downloads please reply
Hi.,
Kindly refer to this link for how to update the theme
http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
please read carefully i need to update plugins so i need latest updates layer slider 7.9.1 slider revolution 6.6.16 ultimate add ons for wp bakery page builder??? my site health is critical because i need these why dont you automatically update these?
i will buythis theme again but these issues nees addressing thanks
Hi.,
We have sent the updated plugin to your email(jleicester@live.co.uk) Kindly check and let us know.
Thank you!
THANKS is there a service where its auto update i dont mind paying? drop down menu boxes dont work on mobile and computer any ideas? or do i have to pay for extra service? thanks either way
Hi.,
1) Sorry for the inconvenience. Automatic updates are usually reserved for plugins and themes available through the official WordPress.org repository.
Most premium plugins like WPBakery Builder, and Revolution Slider require you to activate your license key, which is provided when you purchase the plugin. Activation is done through the plugin settings or a separate licensing page on the plugin’s website.
Note: If you want to license the key to activate it you want to purchase it separately.
2) Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know
Thank you!
ultimate add on version3.19.19 have you update please
are you saying i havent activated the license? theme running ok just updates seem to be regular
Hi.,
Please download here : https://we.tl/t-72C6y1TTJL
slider revolution 6.6.18 update please
We reply to your mail
wpbakerypage builder have you got updated version please?support finishes in two months willi notbe ableto get updates after that?
Hi.,
You get update plugins via email support@wedesignthemes.com
Hi, I have to add to pages to menus not working? no error codes but just not changing when published? please help.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
I am trying to refund from the author 6 months of extended support. Not the new theme purchase. How do I get a refund for the author’s 6 months of extended support?
Hi.,
“You purchased a regular license, not an extended license.”
I did buy 6 months extended support Envato USA Inc Jun 24·Payment . check please. − $71.87
I purchased both by accident ,I need to refund the 6 months support only.
Look again closer it is there. needs refund.
Hi Stuartvideo.,
Please send your refund request via: https://help.market.envato.com/hc/en-us/requests/new
Thanks!!
Hi, I use php 8.0 and i get this error log on each refresh
PHP Warning: Trying to access array offset on value of type bool in /home/...../public_html/wp-content/plugins/designthemes-core-features/shortcodes/shortcodes.php on line 2472
please fix it in a future version thank you
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hi! I can’t find where to change the copyright “© 2021”. To update the site, you need to change the year to “2023”. It is clear that this is a footer, it is changed in widgets. But in my case, there is no such line. Where can I change it?
Hi.,
Get into Admin Panel > Appearance > Customize > Site Copyright > Copyright
Please refer : https://recordit.co/FHlMLoc48u
Thank you, we look forward to help you!!..
I don’t have a menu like that, that’s all I have. https://is.gd/4aOuTG
Hi!., Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Thank you very much for your prompt assistance!
Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Hi, I have this site https://www.laplataclima.com.ar/ and it seems now not working when visiting the products and categories. I found out now that is working with the WP 6.2 version. Is this the reason? Thanks.
Hi.,
Sorry for the inconvenience,
Please be more specific about your issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..
Hi guys! thank you for your answer. Finally we could downgrade WP and deactivate a 404 plugin that was generating the problem. Anyway, the theme is WP 6.2 compatible or is it going to be an update? Thanks again!
Our support team currently working on it. You may able to get a update on this theme with a week or two.
Hello,
1. what is the best cache plugin for your template?
2. bug – if the browser window shrinks and the user opens the mobile menu and closes it again, the menu disappears (not visible) when the browser window is expanded.
Thank you
Hi.,
Thanks for contacting us !!
1) You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation:https://assetcleanup.com/docs/
Please refer to the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
2) We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Thank you, we look forward to helping you!!..
hi pls update file on dowload to 2022
Hi.,
Thanks for contacting us !!
We didn’t get your point, kindly give more detail about your query.
Thanks!!
Regards., DesignThemes Support.
Hello, my contact form button has decided not to work. No action happens when you click ‘SUBMIT’ and NO emails get sent. Please help
Hi!.,
Sorry for the inconvenience,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hello Support, thanks for getting back to me, I have emailed you via your contact form as you advised. Hope to hear from you soon. Thanks
Hi.,
We get the “Invalid user name/password” error. So please send us the valid WordPress login details.
Hi, sorry about that, I have sent you new credentials. Thanks
Hi.,
Shall we deactivate the third-party plugin?
Please refer : https://prnt.sc/xad-4nM3KF6_
So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Good morning,
I have just acquired a new customer, the old manager had created the site with your thema, unfortunately they did not have updates for 15 months and did not deliver a copy of your them to the customer, currently the various plugins of the thema have been hacked and The site is in maintenance. Can I buy a new license and perform updates? Are there the plugins in your description in the thema? Is the quota annual or lifetime? Thanks
Hi.,
Thank you for contacting us.
Yes, the Vigil – CCTV Theme license is for a lifetime and there is no renewal fee required for it, however, the support extension can be renewed after 6 months if you want our premium hands-on support, Updates are also Free for a lifetime in Vigil – CCTV Theme.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Hi, I still asked the customer if the old manager had delivered the files, but unfortunately nothing. I wanted to ask if I make the purchase, is it possible to change the user by associating the license purchased? Or I have to buy the customer. Since they are not practical it was just to speed up the purchase and try to clean up the site from viruses. Thanks
Hi.,
Please purchase a new license and get back to us. we are ready to resolve the issue
Hi, I just bought the Thema, I loaded the zipped files but I have plugins that are not updated SLIDER REVOLUTION Version 6.2.18 Ultimate Addons for WPBAKERY PAGE BUILDER version 3.19.6 WPBAKERY PAGE BUILDER version 6.2.0 Do you have an email for assistance? Thanks
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
We would be happy to help out here support@wedesignthemes.com
More info can be read here: http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Shop left sidebar widgets not showing on woocommerce shop page even if I have enabled from the settings. It displays Only on categories pages. I also tried from page edits, but it displays only the standard left sidebar and NOT the Shop left sidebar.
Hi Agencydigital.,
Thanks for contacting us. Kindly mail your domain URL, WordPress, and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue and resolve it as soon as possible.
Thanks!
We are happy to help you!!
Regards., DesignThemes Support.
Will you be continuing to support this theme? there hasn’t been an update for some time and recent plugin updates are having conflicts with the theme? It would be great if you guys could release a patch soon.
Hi nickrowe_2k.,
Yes we are still supporting the theme and updating to latest wordpress version, if we come to know with the issues. As we have checked there is no issues with the latest version of the wordpress and plugin updates. We will check once again and if there are any issues, we will patch it asap.
Regards., DesignThemes Support.
