Discussion on Vigil - CCTV Security WordPress Theme

Discussion on Vigil - CCTV Security WordPress Theme

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144 comments found.

Hello, my contact form button has decided not to work. No action happens when you click ‘SUBMIT’ and NO emails get sent. Please help

Hi.,

We get the “Invalid user name/password” error. So please send us the valid WordPress login details.

Hi, sorry about that, I have sent you new credentials. Thanks

Hi.,

Shall we deactivate the third-party plugin?

Please refer : https://prnt.sc/xad-4nM3KF6_

So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Good morning,

I have just acquired a new customer, the old manager had created the site with your thema, unfortunately they did not have updates for 15 months and did not deliver a copy of your them to the customer, currently the various plugins of the thema have been hacked and The site is in maintenance. Can I buy a new license and perform updates? Are there the plugins in your description in the thema? Is the quota annual or lifetime? Thanks

Hi.,

Please purchase a new license and get back to us. we are ready to resolve the issue

Hi, I just bought the Thema, I loaded the zipped files but I have plugins that are not updated SLIDER REVOLUTION Version 6.2.18 Ultimate Addons for WPBAKERY PAGE BUILDER version 3.19.6 WPBAKERY PAGE BUILDER version 6.2.0 Do you have an email for assistance? Thanks

Hi.,

Thank you for contacting us.

Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.

We would be happy to help out here support@wedesignthemes.com

More info can be read here: http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/

Shop left sidebar widgets not showing on woocommerce shop page even if I have enabled from the settings. It displays Only on categories pages. I also tried from page edits, but it displays only the standard left sidebar and NOT the Shop left sidebar.

Hi Agencydigital.,

Thanks for contacting us. Kindly mail your domain URL, WordPress, and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue and resolve it as soon as possible.

Thanks!

We are happy to help you!!

Regards., DesignThemes Support.

Will you be continuing to support this theme? there hasn’t been an update for some time and recent plugin updates are having conflicts with the theme? It would be great if you guys could release a patch soon.

Hi nickrowe_2k.,

Yes we are still supporting the theme and updating to latest wordpress version, if we come to know with the issues. As we have checked there is no issues with the latest version of the wordpress and plugin updates. We will check once again and if there are any issues, we will patch it asap.

Regards., DesignThemes Support.

How to change the color on the template

Hi.

Thank you for contacting us.

Please refer : http://recordit.co/DR9h4n3KM4

hey.. I have issues with the importing demo… this what I got….... “There are no predefined import files available for this theme. Please upload the import files manually below.”

okay..

Please send your request to us directly at this email support@wedesignthemes.com

Hello My EFORM Activation Failed it gives me the error Invalid Purchase Code! I have downloaded my Item Purchase Code from Envato Account but it doesn’t work. Can you please make that this code works? Thanks Item ID: 20807046 Purchase Date: 2018-02-24 20:36:13 UTC Thanks

Hi.,

The plugin is already activated and please ignore the message that is showing in your dashboard.

Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.

More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/

Hi, the counters no longer count up. What append?

Hi..

Please help us have a better understanding of it by getting back with any screenshot like references and also issues and along with your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Then we’ll help you to get rid of it ASAP !!

Hello, I purchased the theme but I do not see the option to down the demo. Where do I find it?

Hi.,

Thank you for contacting us.

You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.

Hello, I purchased the theme but I do not see the option to down the demo. Where do I find it?

Hi.,

Thank you for contacting us.

You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.

duyvuq

duyvuq Purchased

Hello supporter, Can i use this theme for multiple domain ?

Hi.,

Thank you for contacting us.

Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.

Envato determines the terms and conditions for theme licensing, and it applies to all themes sold on the marketplace. You need a license per domain install of the theme -> https://themeforest.net/licenses/terms/regular

Hello My EFORM Activation Failed it gives me the error Invalid Purchase Code! I have downloaded my Item Purchase Code from Evanto Account but it doesn’t work. Can you please make that this code works? Thanks Item ID: 20807046 Item Purchase Code: f5b61cda-dada-480a-b576-b695b74e4315 Purchase Date: 2018-02-24 20:36:13 UTC

Hi.,

The plugin is already activated and please ignore the message that is showing in your dashboard.

Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.

More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/

Any update coming soon?

Hi.,

Sorry, we are busy with other works.

We will update it soon

Regards., DesignThemes Support.

i want purchase this theme . is the theme support RTL . i mean if i added an RTL language will the theme flip from side to side ?

Hi.,

Yes, Our theme supports RTL languages. And it supports multi-languages, in default, our theme comes with English language, you need to translate the theme in to your language.

hey, I have several questions before I buy that theme:

1) do I get the full template exact like the demo? or nulled? 2) do I need to buy paid plugins to get the full template? 3) do this template support elementor? 4) do this template support RTL language?

Hi.,

1) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.

2) Plugin include in the package.,

More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/

3) Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.

The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.

4) Our theme is fully RTL supported

Hi, the counters no longer count up and don’t show the append now.

Hi!.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Thank you, we look forward to helping you!

Hi, the number counters are now back working. cheers

Thank you for the appreciation. Hope your issues are solved.

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end :)

How to import the demo contents?

https://pasteboard.co/JONSXyz.png

Hi.,

We have installed the theme and import the dummy data . Please have a look.

Thank you, we look forward to helping you!

Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy a license.

Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm

Hoping for a 5 star rating from your end :)

Thankyou for installing the theme. My feedback page form is not showing please take a look at it.

Hi.,

Please setup eForm., Please refer the documentation https://wpquark.com/kb/fsqm/wp-core-integrations/

Thank you, we look forward to helping you!

https://pasteboard.co/JOC1gqV.png Site loading speed is very poor. Can you make it fast loading?

Hi.,

The theme itself comes fully optimized. What can slow your site down is the content added (oversized images, external resources like videos, etc.).

You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/

Documentation: https://assetcleanup.com/docs/

Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M

Thank you, we look forward to help you!!..

Note: In our real-time site we used a lot of oversized images, external resources like videos, etc.

Hi, I’m getting errors with the plugin – designthemes-core-features. Do you have an updated version? My site is not showing anymore. I need your help urgently.

Hi kanbosk.,

Please be more specific about your issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

hi, how can i change the colors of the icons in the slider?

Hi.,

You upload low quality icons., Please downlaod attached icon

http://themessupport.com/wp-content/uploads/2020/08/icon.zip

Upload and check ths issue

thanks, now in the top bar the icons of social networks are very separate from how it is in the demo. https://prnt.sc/u46gln or www.imileda.ga

Hi.,

Please refer : https://prnt.sc/u4yrb0

Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.

.dt-sc-sociables li a { width: 9px;   height: 20px;    float: left;    text-align: left;    line-height: 48px;   font-size: 25px; }

Note: You can change the value as per your need.

Thank you, we look forward to helping you!

Regards., DesignThemes Support.

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