69 comments found.
Hi. I bought your Carpetserv theme, If I add paragraph in testimonials page, font-size and line-height too big , how can I change the font size? I couldn’t access the font-size through WPBakery Page Builder plugin. Normally looks good if I use demo content in testimonials, when I add little more paragraph font size and background image increase. Thank you
is your theme support RTL?
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. Additional rtl stylesheets are needed for RTL support. If there is a need, our Customization studio can create them for additional fee. To get a quote, please submit a ticket under “Get a free quote” tab at https://themerex.net/support/ .
Thank you for understanding.Does this theme have a cleaning service calculator? Or is there an option for this?
Hello! I bought a theme from you 2 years ago, very beautiful and comfortable, thanks!
Now I need to change the contact numbers on the site and I can’t.
I go to layouts – footer corporate – edit widgets contacts block http://joxi.ru/brRp8K9H7eEjq2but after changing the number, the save changes button is inactive.
Please help me!
I really need this to work!
Thank!
Hello Andrii,
Hope you’re doing well!
We have updated WPBakery Page Builder to the latest version and now issue is resolved.
Please check from your side.
You can get latest versions of plugins in new theme updates or you can always request them in tickets (choose ‘Pre-sales’ category – it doesn’t require purchase code and support renewal).
Have a nice one!Hi
I am getting error in importing home-1.zip file in home page.
https://ancorathemes.ticksy.com/ticket/2189200/Hello,
Thank you for choosing our theme and contacting us! Sorry for delayed reply – we don’t work on weekends.
Issue was caused by old version of plugin. We have updated Revolution slider and were managed to import demo slider.
Please check also our reply to your support ticket.
Thank you!I’m looking to add a box when booking the appointment to let users leave comments. Is there an easy way to do that?
Hello,
Thank you for your question.
Yes, you can enable custom fields option for your Booked appointments calendar and create fields to got comments from visitors: https://boxystudio.ticksy.com/article/6267/ Best regardsHI, I purchased the theme and when tried installing the demo content I was getting an error message on slider revolution.. Revolution Slider “revsliders/home-1.zip” import error.
Hello,
Thanks for reaching out to us!
Plugin should be updated. Please submit a ticket at https://ancorathemes.ticksy.com/ – our support team provide you with latest version.
Thank you in advance.
Hi, this is a pre-inquiry question. Is it possible to remove the curves throughout the homepage design? Thanks!
Hello,
Sticky header in mobile view not working.
I also want the burger menu and logo to be placed side by side. http://prntscr.com/oit5vkWaiting for your help, thank you.
Hello,
Such design of theme by default. You can check our demo on mobile.
Please provide us with your website URL, so we’ll assist you with menu and logo position.
Thank you.
Hello,
Thank you! Try adding this code in Appearance> Customize> Additional CSS: @media (max-width: 767px) { .top_panel div.sc_layouts_column.vc_col-sm-6 { width: 50% !important; } .top_panel_navi div.sc_layouts_column { width: 50% !important; } .top_panel .vc_custom_1563789742954 { padding-right: 0 !important; padding-left: 0 !important; } }
Best regards
Sticky header in mobile view not working. Waiting for your help, thank you.
Hello,
The theme does not include an option to activate a sticky header on a mobile device. You can check our demo. Such kind of change needs additional theme files customization.
Thank you for understanding.
is it easy to change the color scheme with this theme: https://themeforest.net/item/carpetserv-cleaning-company-janitorial-service/19985232/support
Hello,
Thank you for your interest in our theme!
Yes, theme includes Color Scheme editor to adjust colors to your needs: http://prntscr.com/ofol2cBest regards
Does it work with Elamentor?
Hello,
We appreciate your interest in our theme!
We cannot guarantee the theme full compatibility with third-party plugins as we have not tested them together. If there is a need, we may create a test theme installation for you so you could access the backend and test the theme with the plugin yourself. In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ .
Thank you for understanding.
Can you please provide the PSD files for theme? Thanks
Hello,
Sure, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ and provide us with your purchase code in ticket (this doesn’t require support renewal).
Thank you in advance.
Do not work on weekends? My support request is pending.
Hello Orhan,
There is no delay in answer.
We don’t work on weekends, as we mentioned in our reply on Monday. Our work schedule: MO-FR 10.00-19.00 CET.
We received your last replies 3 hours ago after our reply on Monday where we asked access details. Which is also not a delay.
Please check your ticket, we have resolved the case.
Thank you.
is the psd files available with purchase of theme?
Hello,
Thank you for your interest in our theme!
Sure, you can request .PSD files for theme after purchase.
Best regards.
Does this come packaged with a child theme please?
Hello,
Thank you for contacting us!
Yes, child theme is included in theme package.
In case you have any further questions, please submit a support ticket at https://ancorathemes.ticksy.com/ – and get qualified assistance of the tech support team.
Regards
I am looking to purchase this today but have a couple of pre-purchase questions: (1) on the mobile view the phone number doesn’t like it does on the full screen version. Is there a way to show it on mobile as well. (2) Is there integration for social media? Thanks! Looking forward to pulling the trigger.
Hello,
Thank you for your interest in our theme!
1) It is possible to show phone number on mobile in Header layouts. Our support team can assist you with that.
2) Sure. There is shortcode thats shows the links to social network profiles. Also there is WIDGET SOCIAL ICONS – this shortcode displays social icons to the social networks you are subscribed. http://carpetserv.ancorathemes.com/doc/images/trx_widget_socials.png Best regards.
Hi, I am interested in buying this theme. If I buy, do I get all the images with the theme? I want my site to look the same once install and then i will change all text and place my own logo. i am not very code savy so i need this to be as easy as possible. Please get back to me, thanks
also, do you offer a full install service if i give you my account details for wordpress?
Hello,
We appreciate your interest in our theme! The theme includes all the demo data including images. After the installation you get the exact copy of the demo preview and can simply log in and replace the content in a user-friendly Visual Composer. The demo images will have a watermark as they are copyrighted to their respective owners.
Our Customization studio may provide the installation service for you.To order the installation service, please submit a request at https://ancorathemes.ticksy.com/ to category “Request Paid Customization”. Thank you!
Regards
Hi before i go purchase theme. 1st I would like to know what’s the plugin used to your link http://carpetserv.ancorathemes.com/doc/ lightbox that expand image to full screen. is it possible to install that on your theme?
Hello,
We appreciate your interest in our theme! The theme package includes Essential Grid plugin allowing to enable lightbox to expand images in the gallery. You can see the example gallery on the demo: http://carpetserv.ancorathemes.com/grid/.
Regards
No reply to comment or ticket whats going on???
Please check the reply in the comment or in the support ticket. Thank you!
Thank you!
Hello,
Is this theme Compatible with WPML?
Hello,
The theme is fully compatible with WPML plugin for multi-language support.
Regards
