225 comments found.
When will this theme be updated so WPBakery builder will work with the latest version of WordPress?
Hello,
New theme update will be released in a short while.
Meanwhile you are always able to request plugin in tickets.
We have replied to your support ticket.
Please check it.
Thank you.
how do i disable the text menu on mobile and only leave the hamburger icon menu?
Hello,
Your support ticket was replied.
Please check it.
Thank you.
Some kind of update happened or something and now we get a big error whenever we try to log in to the front end. lakewoodgrace.com/wp-admin doesn’t work anymore, and the login link on the site doesn’t work either. Pretty frustrating.
Hello,
Please rename /wp-content/themes/grace-church theme folder temporarily and try to access admin panel.
If you’ll be able to access backend after theme renaming – please submit a ticket at https://ancorathemes.ticksy.com/ under “PreSales” category, providing your website details. We’ll take a look.
If theme renaming won’t be helpful, try to rename also /wp-content/plugins folder and access your admin to check if any plugin causes the issue.
If that also won’t be helpful, please contact your hosting provider – issue may ve server-related.
Hope that will be helpful.
Hello,
Demo data is not importing. I increased memory and checked with different server also.
error: Posts Theme Options Theme Settings Widgets Media Thumbnails undefined
Error load data from the file ‘https://demofiles.ancorathemes.com/grace-church/default/posts.txt'. Please, try again! Error load data from the file ‘https://demofiles.ancorathemes.com/grace-church/default/theme_mods.txt'. Please, try again! Error load data from the file ‘https://demofiles.ancorathemes.com/grace-church/default/theme_options.txt'. Please, try again!
I am not able to install demo data still
Hello,
Thank you for contacting us!
If you get error load data from the file ‘https://demofiles.ancorathemes.com/grace-church/default/posts.txt'. Please, try again!
This means that allow_url_fopen function is disabled on your server and it doesn’t allow to import dummy data from our server.
Please contact your hosting provider asking to enable allow_url_fopen function on your server.
Also for one-click dummy data installation please make sure that your PHP configuration limits are as follows: max_execution_time 600 memory_limit 256M post_max_size 32M upload_max_filesize 32M
Then re-import dummy data – it will be successful.
Alternatively you can manually install demo data by downloading the demo.zip archive from our server: http://demofiles.ancorathemes.com/grace-church/demo.zipExtract folder from archive and upload to /wp-content/themes/grace-church/ directory on your server.
After that re-import dummy data in admin panel.
If you still have any further questions or issues, please submit a ticket at https://ancorathemes.ticksy.com/ – our Support team will be more than glad to assist you.
Best regards
Hi, we recently purchased this theme, however when we use the theme editor to change the header style, it shows the menu as hamburger icon. Can someone please help us figure this out? We have not activated the theme yet because we not ready to push to production with only one time activation. Could that be a factor?
Also WPBakery builder doesn’t seem to work properly with the theme. We cant seem to be able to change the header color from the default grey to white. Can someone please assist us.
Thanks in advance!
Hello,
Your support ticket was already replied.
Please check it.
Thank you.
Hello! We have requested a refund. The theme is not working properly with wp-bakery editor. How long will it take to get back a refund?
Hello,
All the refund requests should go through the Envato team, they will get back to you shortly.
Best regards
Hello friends, I bought the theme just to use the sermon area, except it is designed to display events, not videos and audios. I was disappointed with the theme and filter to this area. Can you return the money paid?
Hello,
We are saddened to learn that your regret purchasing the theme.
You can easily add audio files and video using Audio shortcode and Video shortcode: http://prntscr.com/m4v1pn
http://gracechurch.ancorathemes.com/shortcodes/So you can add new page for your sermons and add audio and video using shortcodes.
If you don’t need sermon events for your website – plugin can be easily deactivated.
Please submit your request at https://ancorathemes.ticksy.com – our Support team will be more than glad to guide you.
Thank you in advance.
Hi, the ‘Team’ features show up on the desktop version but not on mobile (ios 12.1). Please advice
Hello,
Please submit your request at https://ancorathemes.ticksy.com , providing your website URL and access details, so our Support team will assist you.
Thank you.
Pre-sale Question: The Grace theme documentation says that when you load the demo site, it replaces all of your content. Even stuff stored in plugins, and images, and everything? Please advise.
Hello,
Thank you for your interest in our theme!
Dummy data import has two options – “Only pages, forms and sliders” and “Whole demo site import”. In case you have content (posts and pages) on the site, the first option should be used.
The second option will remove all the website content and import all demo data.
We highly recommend that you install demo data only on blank WordPress install.
Thank you.
I like the idea of importing the entire demo site because it would save me a lot of work setting up stuff, but I have some concerns. We are setting up a new site and I have not done a lot yet, but it is not empty. The main thing is that I have entered a couple dozen sermons using Sermon Manager for WordPress.
So just to be clear, the “whole demo site import” would replace the entire site, including all images and the sermons I have posted? Would it wipe out all my plugins as well?
Hello,
If first import option is used – only pages, forms layouts and sliders will be imported in this case. The imported data will be added to the existing content.
“whole demo site import” option will replace the entire site, including all images and the sermons you have posted (have checked on local installation, sermons from Sermon Manager are deleted after import). Plugins won’t be deleted.
But you can Export sermons to file before theme installation, install dummy data and import sermons after.
Thank you.
i have problem the thame slider error slider with allias not found please can you help me how to solve thanks
Hello,
Thank you for choosing our theme and contacting us!
If you get error Revolution slider: Slider with alias … not found – this error means that sliders were not imported or weren’t imported fully.
Please navigate to Revolution Slider and delete all slides you have (in case if there are presented some).
After that navigate to Appearance> Install demo data> and choose only Revolution Sliders: http://prntscr.com/ibtw8x
Best regards.
i have installed slider demo only still some has no solve
Please submit your request at https://ancorathemes.ticksy.com , providing your website URL and access details, so our Support team will assist you.
Thank you.
I have bought this theme, and I find that it’s not very well documented. There are a couple of unusual things that are not covered in the documentation. The Ninja Forms on the homepage for example. Why can’t I adjust it from the backend editor on the WP Bakery builder. I have been searching for how to change the form that is shown. Same thing with the events calendar on the homepage.
Hello,
Thank you for choosing our theme.
Ninja Forms plugin is not included in theme package.
There is Events Calendar section in our documentation: http://gracechurch.ancorathemes.com/doc/#events_calendar
If you have any questions or issues with Calendar, please submit your request at https://ancorathemes.ticksy.com, our Support team will assist you.
Thank you for understanding.
Hello,
I bought your theme when it was originally functioning with the older version of Visual Composer. Now that VC is WP Bakery Page Builder, my site is not functioning correctly. I have purchased the new WP Bakery Page Builder, but the developers are saying me installing the new WP could mess up my function with your theme? Please see the message below and let me know if I am okay to proceed with this installation. Thank you.
WP:
The issue is because you are using an older version of visual composer (now WPBakery Page Builder) which is 5.0.1 which is having a deprecated update method. You need to deactivate and delete the older version of the plugin from theme and then install the latest standalone version which is purchased by you. However, we would also suggest you to re-confirm the same with the theme author before proceeding, because if he has done any changes to the core plugin files, then they will be lost during this process, which in-turn can affect the content/layout at your end. Once done, you can avail auto-updates for future releases.
Hello,
Some changes were added to WP Bakery Page Builder plugin from our side for full compatibility with theme.
You can receive new plugin versions in next theme updates or whenever you need them contacting our Support team. Please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ and provide your purchase code. This does not require support renewal.
Thank you!
Gentlemen, I bought this template, which is why I wrote a ticket requesting support to this address https://ancorathemes.ticksy.com/ and until now I have not received any response, how much longer do I have to wait?
Hello Jose,
Sorry for any delay. Response time depends on working load and usually it is less than 24 hours.
As I can see, your ticket was replied. Please expect a reply to your latest comment there shortly.
Thank you for understanding.
A quick question before purchase, Looking at demo: the page are kind of scattered, contents are missing in some place. Are these deliberate action or the theme isn’t update yet? I need to see the proper demo page before making purchase. Thanks
Hello,
Thank you for your interest in our theme!
Could you please explain in more details what you mean with scattered pages? Also screenshots with missing content will be very helpful.
I have checked demo and were not able to replicate mentioned issues.
Thank you in advance.
Here are few issues: The counter does not work on demo page on the slider:
http://prntscr.com/kjblcnThe community section: http://prntscr.com/kjblut
The blog post section isn’t displaying on the home page: http://prntscr.com/kjbn90
Then podcast section: http://prntscr.com/kjbnuf
Just do general checking on the demo page.
Regards
Hello,
Thank you for cooperation.
Have re-checked demo and mentioned sections are displayed properly.
Please check:
http://prntscr.com/kjd0cr http://prntscr.com/kjd0sp http://prntscr.com/kjd116 http://prntscr.com/kjd1ar Most likely you have checked the website through Themeforest Iframe. Please check our demo using direct link in other browser: http://gracechurch.ancorathemes.com/ In case if any issues are still presented, please specify device and browser that was used to preview our demo.Thank you for understanding.
Its now displaying properly. Thanks for your help. We’ll revert.
Hello,
You’re more than welcome!
We are looking forward to hearing back from you.
Have a nice one!
Hi Tony,
I noted bra1ns1 wrote “I purchased this theme two years ago. I need version 5.4.7 of Visual Composer. How do I get it?” and you replied “Please submit a ticket to our support system and we will provide you with latest version.”
I am in a similar situation with bra1ns1, I tried to follow your instructions to “submit a ticket to your support system” but I received an error message: “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
Could you guide me, how to resolve this situation?
Hello,
You may submit a ticket to category “Pre-sales questions”. This does not require purchase code verification. The support team will send you the latest plugin version. Thank you!
Regards
Hi! Something is happening to my website and I need your help urgently, my home page arrangement is distracted, not as it was before. PLEASE HELP I tried to update theme and plugins but still the problem is there.
Hello,
Please submit a ticket to our support system and provide us with admin panel details so we can check the issue.
I bought the extended service and tried to submit a support ticket for getting the latest version of Visual Composer, but the support system says my license key is for something else and won’t let me submit a support ticket. Can you help me?
Hello,
You need to submit your purchase id which looks like this: jh4t34-ff345-erger4-3ferg-wefrf9rgre98098
I selected the wrong theme from your list. Put in the right one this time!
Thank you! The latest version of the plugin was provided in the ticket. Please check it.
I purchased this theme two years ago. I need version 5.4.7 of Visual Composer. How do I get it?
Hello,
Please submit a ticket to our support system and we will provide you with latest version.
hello. Your theme mentions live streaming in the description. What does that mean?? I thank you in advance for your response.
Hello,
Thank you for your interest in our theme.
You can embed youtube live streaming video on the page.
Are you planning on updating this template soon? I really like it, but I’m sure the plug-ins need to be updated.
Hello,
We will update the theme as soon as possible. You can submit a ticket and request latest plugins.
The pictures for the from the Grace-Church theme did not install. I sent ticket #1556956. I had to assign the ticket it to category “_Request a paid Customization” because the product “Grace Church” was not listed and tickets cannot get sent directly to “Grace Church” support.
Hello,
I replied to your ticket. Please check it.
