1348 comments found.
Hi I wanted to ask before buying your theme if the demo can be imported partially and if after the first import if you make a second import, if it overwrites the first by changing the contents. Thanks for the attention
Hi,
Thank you for interesting.
Yes you can import only some pages from different demos.
Hello, I have a pre-sales question: is there an option for “just sending a booking request” for a venue/apartment? I am developing a website for a wedding/party venue with multiple rooms/salons available, but in a first stage they don’t want their customers to book online (they want to book manually) and just send a request for booking… in a second stage, they would use the online booking system. Thanks in advance, Paula Ayala
Hi,
Thank you for interesting.
Yes you can setup payment option to pay upon arrive so it will send only booking notification email to your inbox without requiring customer to complete payment online.
Hi, in the Culture version I don’t see a Blog. Is a blog available in that one with matching styling to that theme? I want that variant but we really need a blog for SEO. Many thanks!
Hi,
Thank you for interesting.
Yes you can checkout other demo sites blog page. For example this one https://themes.themegoods.com/hoteller/luxury/blog/
Hello, I have been using this theme in site. But after updating the elementor, I editing is not responsing. When I click on edit, it does not response.
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and all required plugins.
Here is detailed instruction about how to update theme https://docs.themegoods2.com/docs/hoteller/getting-started/how-to-update-the-theme/
Hello, i want to make a pre-sales question. How can i sync channel manager with the booking system on the website??
Hi,
Thank you for interesting.
You can sync using booking options. You can learn more info about it from here https://motopress.com/files/motopress-hotel-booking-plugin-documentation.pdf
Look at “Synchronize your hotel website with OTAs via iCal” section.
Thank u very much. Another question please. Is Ical available when you have more than one room in ‘Room amount’ setting. For example, if you have 3 Types of room each type have more than one room, is iCal available ??
Yes it support that. In booking setting. You can add number of rooms which are available for each room type.
yes, but for example if we have 3 rooms of the same type, will the 3 of rooms synch with iCal?
Yes you can.
Thank u
The last one, do i have to pay extra, for the sync with OTA?
No, it’s already include within booking plugin which you will get when you purchase theme.
Hello, i want to make a pre-sales question. I want to have 2 prices available for a single room. One price will be lower than the other. The low price will be non-refundable if customer choose to pay in advance, and the other will be the regular one which will not be charged until his arrival or departure. Can i do that using rules?
Hi,
Thank you for interesting.
Really sorry it doesn’t support different payment options for different room type. Generally, payment option is global setting so it will be applied the same rule for every room types.
Thank you for the reply. Is it possible then, to set an offline payment option globally and then have a standard rate and a non-refundable rate for each room? So in this case there will not be an automatic payment via the website but instead i will receive customer info and i will charge via my POS according to customer rate selection.
Yes that’s possible using booking options.
That’s great! Thanks!
what is the recommended free plugin to multi language for this theme? thank you
1 more quation Sir,.. i don’t see child theme.. it’s okay if I update theme without losing setting? thanks
Hi,
Thank you for purchasing.
1. We recommend Polylang if you have tight budget but if you want to make full support multi languages site. We recommend WPML.
2. Yes if you haven’t made changes to any theme code. You don’t have to use child theme.
But if you want. You can also download child theme from here https://docs.themegoods2.com/docs/hoteller/extras/child-theme/
Ahh,,, thanks you for great support
I tick this option: Skip search results page and enable direct booking from accommodation pages. and that not working good. Thanks
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
ok thanks brother
Hi before i buy it i like to know there is a possibility of paying 20% of the room amount with an advance or the full amount
Hi,
Thank you for interesting.
Yes you can setup 20% deposit payment using booking option.
Hi, I have some translating issue with your theme/motopress booking. I’m using WPML and I’m not able to translate booking status like “Pending” “Cancelled” “Confirmed”. I found the strings, translate them but it seems not working. Neither the “for” in the search result / price room: “Prix à partir de : 190 € FOR 2 nuits”
Last thing: “23 m²” gives “23 mu00b2” in “my booking”.
Can you help me? Thank you in advance
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello,
I am looking for a rental booking plugin/ or theme to use for a holiday villa rental booking webpage with the follow requirements.
1)The villa is rented for a minumun period of days (consecutive days) only. For example, during May period the villa can only be rented for at least 5 or more consecutive days by a customer and for July and August the villa can be rented for at least 7 days or more.
2) Also. The villa has a basic charge for up to 6 people and then for each additional guest there is an additional charge (for 6- to 12 people in total) for example For 6 guests the renting price is 200 euros. for each additional guest 20 euros up to 6 additional guests.
3) From november to march the villa is closed (booking is blocked for this period)
Does your solutions support these requirements above?
Thank you in advance Gerasimos Antypas
Hi,
Thank you for interesting.
1. Yes you can setup booking rules for each villa according to your requirement.
2. Yes you can setup additional service (ex. extra guest/price) to each villa.
3. Yes you can do that using booking rules option.
Hi, I am trying to edit my page using elementor. I noticed when I first tried, I had access to elementor pro elements however, I had to click enable safe mode for the page to load, and since then I no longer have elementor pro. It wants me to purchase it for $49…. What can I do?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, i bought the theme and been having issues downloading the woocommerce plugin and getting the payment gateway to work. I sent a mail to support, it been over 9 hours still no feedback. Can you please attend to my ticket #1882977. Thank you
Hi,
Thank you for purchasing.
Our support staff replied you ticket. Could you please check there. Thank you for your patience.
Hi, does your theme support the possiblity to show to the guest an avaiability calendar before choosing dates and calender with prices?
Hi,
Thank you for interesting.
Yes you can use booking plugin shortcode to display availability calendar of each room type.
Hello guys, i just bought the theme. I have an issue with elementor and i can’t edit the pages. Could you please help. I disabled it already the loader. But nothing changes.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
The help documentation is very limited and there’s no articles on the support pages to help with issues I’m experiencing. How long does your support normally take to answer issues, please?
Hi,
Thank you for purchasing.
Our support staffs replied multiple tickets from you already. Could you please continue there. Thank you for your patience.
Hello,
I have successfully installed the demo websites but aside from the home page none of the other pages work (404 errors) and I am unable to view/edit each page specifically.
Does anyone have any ideas how to fix?
Many thanks
Hi,
Thank you for purchasing.
Could you please try to save your site permalink settings in WordPress Dashboard > Settings > Permalinks to see if it fixes the issue.
I did try that but it did not work. Any ides?
I replied your ticket with suggestions. Could you please continue there. Thank you for your patience.
Hi
I insert shortcodes “[mphb_checkout]” in https://www.greenhill.tw/booking-confirmation/ and set checkout page to “https://www.greenhill.tw/booking-confirmation/” in mphb_settings. When I try to booking, the checkout form don’t work?? Why?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, I would like to ask you a question before buying your template. I use the payment function via “https://comnpay.com/”. I would like to know if it is possible to integrate it on your site. thank you in advance
Hi,
Thank you for interesting.
Unfortunately it still doesn’t support this payment gateway.
I did not specify that it is a woocommerce addons …
Hello!
Just a quick question: In your apartments demo you are using
tags in the title. When I do this, the HTML does not get parsed / escaped and it gets printed to the screen.
Kind Regards
Hi,
Thank you for purchasing.
On our demo page you mentioned. We built the page content using Elementor so you can add/edit any elements including its typography settings.
Did you mean you don’t know where to edit Elementor element options?
Oooooohhhh….. Ok, that makes sense. I thought the way you made it was by using only the theme functions. But ok, i’ll do it with Elementor.
Hi, do you think it would be easy to switch this to be a tour operator theme with the motopress plugin? Thanks
Hi,
Thank you for purchasing.
I think it would be hard since motopress plugin is designed specially for hotel, villa room base but not tour, travel.
