Hi – your support period for the theme expired on 14/12/2016 – over 2 years ago. For continued support you’d need to renew this first via the ‘Downloads’ section of your ThemeForest account – and then submitting a ticket via the ‘Support’ tab at the top of this page.

Just install the WooCommerce plugin and add products via that.

thank you. but i installed woocommerce, the shop page is empty, do you have built-in template of shop page? and also i will add the knowledge base & service, how should i set the page?

Hi – if you’ve assigned the Shop page within the WooCommerce settings screen – it’ll populate it with products (as long as you have some). See WooCommerce’s install guide.

Re: knowledge base and service – I’m not sure what you mean. Can you submit a ticket via the ‘Support’ tab at the top of this page with more detail.

Hi,

This account isn’t a registered buyer of the theme. Please submit a ticket via the ‘Support’ tab at the top of this page, including your purchase code.

Instructions on how to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-can-I-find-my-Purchase-Code-

Photos used on the demo site are copyrighted by shutterstock.com and can’t be included within the demo data.

For any other support questions – please submit a ticket via the ‘Support’ tab at the top of this page. Thanks.

Hi there – if you mean to reorder them – you can just drag and drop the elements between columns using the page builder.

If you’re referring to something else – can you submit a support ticket (use the ‘Support’ link at the top of this page) with some more detail.

Hey there – yes, it does.

Theme Options > General Settings > Body Background Color.

FYI – Your theme support expired in Jan 2018 – for future theme support could you renew this first via the ‘Downloads’ section of your ThemeForest account – thanks.

Regards

Simon

Thanks for the quick reply. This option was not showing under Appearance-Customize and I thought it was removed.

Thanks, Best Solution is Update WPBakery / Visual Composer to Latest Version 5.6 (or higher)

5.6 of WPBakery isn’t checking correctly for certain versions of WP – we’re monitoring their forum for the next version when this is addressed.

We have updated WPBakery to 5.6 and it is working fine with WP 5.0

Please see the update guide on how to do that – https://commercegurus.freshdesk.com/solution/articles/5000630667-how-do-i-update-the-theme-

Ok thanks a lot for your fast answer!

Try adding this line to Appearance > Customize > Additional CSS.

b, strong { font-weight: bold; }

FYI – Your support period expired on 25/6/2018 – for any future support you’d need to renew this first via the Downloads section of your ThemeForest account.

Hi Patrick, It’s not currently possible to remove this without modifying the theme markup. Structured metadata is highly recommended by Google for lots of positive reasons. I would not recommend removing it. Best, Colm

Contact Form 7 works fine. There are docs for the plugin here: https://contactform7.com/docs/

FYI – Your support period for Factory expired on 12/8/2016 – over 2 years ago – you’ll need to renew this via the ‘Downloads’ page for any future support – thanks.

We’re currently preparing the next update to Factory – it will include the latest version of LayerSlider.

Hi there

This account isn’t a registered buyer of our theme. I’d say you have a similarly named theme from a different author. You’ll find the exact details of your purchase within the ‘Downloads’ section of your ThemeForest account.

Simon

K…sorry about the confusion

Hi there,

you’re not showing up as a customer – please submit a ticket via https://themeforest.net/item/factory-industrial-business-wordpress-theme/14026307/support

and be sure to confirm your purchase code.

Thank you.

Colm

hello, my hosting doesn’t support php 7.1 as all that lower than 7.2 is deprecated. It causes problems with the theme

The latest update to Factory supports 7.2. Also – your support period expired 2 years ago – please renew this first via the ‘Downloads’ section of your account in order to continue to receive support.

Thank you, i don’t need support, I need just that theme that I bought 2 years ago would be stable and work all the time.

Hi, Despite the notice, you do not need to enter a key for LayerSlider. We purchase an extended license for the plugin on your behalf. You can safely ignore this message. We periodically update the plugin when new versions are made available and once we’ve tested them to make sure they work well with the theme. Colm

Hi there, Yes RTL support is included Colm

I will clarify my question: will the top menu also be displayed from right to left? I want to leave admin.panel in English, and the site – in Hebrew or Arabic. Thanks

When you change the language in WordPress – it’ll change everything – the frontend and the backend. This is the theme with RTL enabled.

Hi there – just follow the install guide: https://commercegurus.freshdesk.com/solution/articles/5000691011-setup-factory-install-guide