Hi,

There is no such issue in the Theme, But I think the issue is from any third party plugin, So please check once after deactivating your site all the third party plugins and removing the server cache, I am sure you will not find an issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/12/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Its the browser cache, or may be any server cache issue is Installed or Activated on your site, You can disable the browser cache or can check the site after pressing Ctrl+f5, Please read this thread: https://stackoverflow.com/questions/5690269/disabling-chrome-cache-for-website-development

Hope this helps.

Thanks.
   

Hi,

Please make sure that you are using the latest version of the Theme and Plugin, I am sure you will not find an issue, Otherwise we have to debug your site.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/11/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.
   

okay thankyou

Most Welcome

Hi,

No, If you will update the Theme, It will not change your Company Logo, Please read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-

Please read the Theme Change Log here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/09/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please make sure that you are using the latest version of the Theme 4.9.2 and also the latest version of Theme Required/Recommended plugins and also latest WP as well, and deactivate your site all the third party plugins and finally check your site after removing the browser cache, I am sure you will not find an issue and if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin and Cpanel Login details but after extending your support extension because your 6 months of support period is expired from 01/09/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.

1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" page

Hope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.
   

Oh, I should have noticed that. Thanks a lot.

The new issue I am having now is changing the header to another type. It seems not to be that easy. I hope the team will be able to help with this. I will submit a ticket in the forum concerning this.

Thanks

Hi,

For sure, Just please create a ticket through our support system and you can change the header type as per your requirements from Appearance >> Theme Options >> Header >> Header Type and change it as per your requirements: https://pasteboard.co/I1pKBsI.png

Thanks.

Hi,

Regarding using Multi Currency, Please read it here in the Theme Documentation: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/

You can use this plugin as well: https://wordpress.org/plugins/woocommerce-currency-switcher/

Thanks.
   

Hi,

The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be

Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.

Thanks.
   

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/10/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi Developer This time the plug-in was installed. The last one “Instagram Slider Widget” is not installed Demo is not selected. Does this plug-in have to be installed as well so that the demo selection is installed as well?

Corporate 5 installation is failed! WordPress filesystem error.

If the above message appears, how do I know what to do?

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and provide you with the complete solution.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, you can easily enable AJAX add to cart on shop/category pages from Appearance >> Theme Options >> WooCommerce >> Product Archive by setting “Add to Cart Notification Type” as Style 2.

Thanks.

Hi,

These colors for the Porto One Page Category are coming from Custom CSS and you have to change it from Custom CSS and yeah you are right, those categories are sorted by default and for sorting those categories you have to sort the categories from Products >> Categories and you can use this plugin for sorting the categories from back end: https://wordpress.org/plugins/simple-custom-post-order/

If you have any remaining or other issue please contact us through our support system with your site WP Admin Login details so we will help you out.

Thanks.
   

Thanks

Most Welcome

Hi,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. Yes, The Theme is Compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins.

2. No, you can not use the same site for community and store, you can only use it as for single at a single time.

3. No.

4. As the Theme uses WooCommerce plugin, so please read here: https://jilt.com/blog/woocommerce-guest-checkout-track-orders/

5. No, This is not possible, you can only use the single Demo on the single site at the single time.

Thanks.

Hi,

OK, Sorry, we will not post your personal Info here again and please be patience, once your tickets will resolved you will get the reply of your tickets.

Thanks for your understanding.

yes sir making a login for you guys if i cant find the old one details thnx

Hi,

We have solved your all issues and replied your all tickets please check your all tickets replies.

Thanks.

Hi,

Please download the latest translation files from the below given links:

1. https://www.dropbox.com/s/9kc4tar1s3z7e78/porto-pt_BR.mo?dl=0
2. https://www.dropbox.com/s/z4dbgw3r5nreits/porto-pt_BR.po?dl=0

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/11/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Yes you can show the Language and Currency Switcher on Mobile devices as well but for using it you have to use WPML plugin, further more you can read here: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/

Thanks.

Polylang ?

Hi,

Yes Polylang is also compatible with the Theme and you can use also use it.

Thanks.