767 comments found.
Buenas tardes, les hemos escrito ya varias veces por un problem que tenemos en la plantilla, en la cual no aparecen las redes sociales y el menú se descuadra por completo hacia la izquierda. Les hemos facilitado ya 6 veces el acceso por FTP y no contestan, por favor, pueden revisar esto? De lo contrario informaremos a Envato Market. Quedamos a la espera
Hi..,
Your FTP details were wrong. Please check your mail. We replied to your mail id.
Regards., DesignThemes Support.
Hello, Is it already possible to display not only 7 portfolios in a hexagonal shape but for example maybe 9 portfolios in a hexagonal shape? It is very unfortunate for people to just choose 7 if there have more content to display.
Hi..,
“7 portfolio hexagonal shape” – Its our theme unique portfolio shortcode type. Using portfolio template page, you can display number of portfolio items. https://kidslife.dttheme.com/portfolio/
Regards., DesignThemes Support.
hello, i do not meant the hexagonal shape of the portfolio page. rather the 7 hexagonal shapes on the home page, which are stuck together in a nice form. is it possible to add there some hexagons?
Hi..,
Sorry for misunderstood, “7 hexagonal shapes” only available in our theme.
Regards., DesignThemes Support.
can someone of you program us more hexagonal shape as a additional paid service on our start page?
Hi SkySpirit..,
When we are free , We will work client customization. We will charge for custom work based on clients needs. So send your requirements clearly so that we can move forward.
Note: custom work : $25/hour
Regards., DesignThemes Support.
Ist the new wordpress version . 5.2.2 . supported with theme version 3.1.5
Hi.,
Our both versions are compatible with updated WordPress version .
- 2.3 ( old page builder demo contents )
- 3.0 ( demo contents using Visual composer )
We don’t have Kidslife version 3.1.5 .
Regards., DesignThemes Support.
Hi, I like your theme. Please help me with the answers for below: Is the theme buddypress compatible? Can people buy tickets to events from the site? So an events plugin connected with woo commerce. Which bookings plugin will work best with the theme?I want people to book slots and pay for them online. Which gift cards plugin works best with the theme?
Appreciate. Raghav
Hi.,
Thank you for your interest on our theme .
1 ) no , we have not tested with buddypress plugin .
2 ) Sorry , we don’t have ticket option . And no events plugin not connected with woo commerce.
3 & 4 ) Sorry we have not tested our theme with any third party plugins other than the plugins listed in the theme page. So we cannot guarantee for that plugin to work with our theme.
Regards., DesignThemes Support.
Create new menu but it’s not working. Please check screenshot https://snag.gy/WOB8cv.jpg
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hi, that problem has bee resolve. But main problem is coming when I am creating new page then i am getting error. But when I am editing old pages or post then I am not getting any error.
Ftp and wp-admin detail has been shared. Please check and confirm me. Thanks
Hi.,
Yes ,we have received your login details.
We are checking on the issue. Will let you know once we fix it.
Regards., DesignThemes Support.
Still problem not solved. I am not able to create page.
As well I am not able to upload images. Please check what is it issue
Hi.,
Still you have not increase your server requirements – http://prntscr.com/nlum2g . So kindly refer this link for server requirements setup and then check out the issue – http://support.wedesignthemes.com/knowledge-base/server-requirements/
Regards., DesignThemes Support.
Ok, I have changed hosting. Please check email. New Cpanel access detail has been send
Hi.,
We can’t login to your account . But now add new page working fine – http://recordit.co/YCkD62Cpuh
Regards., DesignThemes Support.
After installing the theme it looks NOTHING like what I paid for. I tried using the OLD theme file and it looks somewhat like the preview of the theme I ordered, but either way nothing I do or change makes it look ANYTHING like the preview/demo of the theme.
Hi.,
Thank you for contacting us.
Have you import the demo contnet using unyson plugin? If not, For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents asper our demo with dummy images.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video: https://www.youtube.com/watch?v=Zt33ypi2uno
Note: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/If you found any difficulties to import demo content, Kindly, mail us your site credentials along with some screenshots or video of your issue immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check install the theme and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
good day i buy theme kidslife and i have problem. Where is the my key for WP Bakery. My second question is i download plugin Classifield listing. I test plugin in all wordpress theme and all its OK. In theme KidsLife i have problem. I open new article and theme write me error. Plugin Help team write me message pls contact theme creator. My error is here in youtube + log down youtube : https://www.youtube.com/watch?v=tmd0i482J2w
Error : /data/web/virtuals/217506/virtual/www/domains/spolek-jedlicka.cz/wp-content/themes/kidslife/framework/register-hooks.php on line 398
Recoverable fatal error: Object of class WP_Error could not be converted to string in /data/web/virtuals/217506/virtual/www/domains/spolek-jedlicka.cz/wp-content/themes/kidslife/framework/register-hooks.php on line 403
Next problem : I deactivate woocommerce and the site stops working. I don’t want to have woocommerce. I do not know how to solve this problem because the whole site always crashes. Another problem: when I want to write a blog I can’t have wp bagers at my disposal. Is it some kind of mistake? Perhaps it would be good to use a base post instead of a blog.
Hi.,
1 ) As per envato norms we can’t provide license key , No need for license to activate the plugin files. Your Plugins are already active. you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
2 ) Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
3 ) Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will fix the woocommerce issue .
4 ) Yes , you have to enable the WPBakery Page builder for custom posts – http://support.wedesignthemes.com/knowledge-base/how-to-enable-the-visual-composer-builder-in-the-custom-post-type-page/
Regards., DesignThemes Support.
Hello. Does Yoast SEO work with the theme yet please?
Hi.,
Yes, our theme fully compatible with Yoast SEO plugin. You can use Yoast SEO (or) All One SEO plugin.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I can see past comments that say it is not. Have you recently updated/changed the theme? As I’m currently having the same issue.
Hi.,
Sorry , we are working on theme update . We will fix the issue ASAP!!
Regards., DesignThemes Support.
Hang on, I’m confused. 2 days ago you said it was compatible? Today, it’s not? Please clarify.
Hi.,
Sorry , our new theme version Kidslife (3.0) demo contents using Visual composer is compatible with “Yoast SEO” plugin . Now we are working on our old theme file ( old page builder demo contents ) for yoast seo plugin issue .
So we will fix this issue in our page builder theme version too . We have already working on it . So within this month we will fix this issue .
Sorry again .
Regards., DesignThemes Support.
Has the old version been updated yet to work with Yoast SEO please?
Hi.,
Sorry , we are working on theme update . We will fix it ASAP!!
Regards., DesignThemes Support.
Can I please confirm. To work with Yoast SEO I have to update to the latest version of the theme, but if I do that, I have to completely re-build my website?
Hi.,
Yes , our new version 3.0 will work with Yoast SEO plugin , but yes of course you have to rebuild it .
Regards., DesignThemes Support.
Are any settings kept from the other theme? I can’t use the same child theme?
Hi.,
Our kidslife 3.0 version id major updated version . We have completely modified our theme files . So you can’t integrate old version ( including the child theme )
Our old kidslife version is compatible with “All in one seo” plugin . So , you can use it .
Regards., DesignThemes Support.
Hello! I recently purchased your theme and uploaded it. Followed all of the steps for demo content, etc. However now all pages only display as a blank screen even though all of the content is active on the pages in the backend. Please advise! http://dev.shiningstarstherapy.com/
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials immediately through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
hi, I have a couple of questions: for this template, is there a way to replace the photos of the children (that are cut out) with my own photos? Also, is there a way for the calendar to include a plugin on Wordpress (Events Calendar Pro) that would allow folks to view the calendar only when they sign in? I look forward to your response, so I can purchase the template 
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, You can replace your own images.
Kindly note that, the images used in the demo are all licensed. So, we can’t provide those images.
http://prntscr.com/n3gsf6Dummy images only present instead of original images. You can replace your own images. If you need to use those images which is used in theme demo, you have to purchase those images. After purchase the theme we will send you the links of the images.
In our theme package included with the list of plugin we have mentioned in theme forest theme page.
Designtheme core features plugin, Layer slider, Revolution slider, WPBakery Page Builder for WordPress (formerly Visual Composer), Ultimate Addons for WPBakery Page Builder (formerly Visual Composer, Responsive Styled Google Maps
Events Calendar is a free plugin you can use it free our theme supports Events Calendar PRO if you need you need to purchase the plugin to use the plugin functions and features.
http://prntscr.com/n3gtjl https://theeventscalendar.com/product/wordpress-events-calendar-pro/ https://wordpress.org/plugins/the-events-calendar/Note: We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, are bbpress and buddy press also supported by this theme like Kids Zone? You think you will be able to help create the login/register pages? thanks
Hi.,
Thank you for your interest on our theme .
Yes , our Kids zone theme is compatible with bbpress and buddy press . We are ready to help you .
Regards., DesignThemes Support.
Hello, I bought this theme and I’m still waiting for help in the support forum. My site is currently offline because I can’t make this theme work.
Hi.,
Sorry for the delay ,
We have replied to your forum , please have a look.
Regards., DesignThemes Support.
Greetings. Our site got hit by a hacker. When we reapplied the theme, several components did not restore correctly – mostly on the homepage. https://www.mylesandayesha.com – We are specifically concerned with the 4 elements below the slider (they should be small and should appear on one line – not they are large and appear one on top of the other). The other concern is the footer. We chose the 4 widget footer. However, they now also appear one on top of the other instead of one one line. Please advise. Thanks!
The absolute last line (social media links) also appear one on top of the other. Thanks in advance for your assistance.
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Sent. Thanks.
Also, I just attempted to upgrade to version 3 and it totally crashed my site. I am attempting to revert back to the old version now.
Hi.,
We have checked your sit , it working fine .
Ref :
Chrome :http://prntscr.com/mrt6p4 , http://prntscr.com/mrt6vs
Firefox : http://prntscr.com/mrt7bg , http://prntscr.com/mrt7fh
And yes , when you have been tried to upgrade our old version to major update version 3.0 it will make conflicts . We have mentioned this in our change log please have a look.
So kindly refer this link for howto update old theme version – http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme-old-version/
Regards., DesignThemes Support.
Unfortunately, I don’t see what you see. I replied to your email with screenshots this morning. Please advise. Thanks.
Hi.,
It seems you have activated the total cache plugin , so kindly once delete cache and check out the issue . Because here your site working fine .
Regards., DesignThemes Support.
This plugin was installed and activated after I submitted my comment because the site is also extremely slow (i.e. attempting to edit a page would timeout because of its slowness). My hosting provider suggested I attempt to optimize it to increase the speed. Not to mention, I was using this exact plugin successfully before the site crashed.
I have deactivated it and it still renders the way I attached in Chrome.
Please advise.
Thanks.
I have tested the site in Chrome on a Mac and it works fine. However, with Chrome on Windows, it still doesn’t render well. Looks the same as the screenshots I previously shared.
Hi.,
We have checked Chrome on Windows, it working fine . We have sent a video to your mail . Please have a look.
Regards., DesignThemes Support.
In Header Right Content, I want to put “Login” button for visitor (un-logged in), but will become “Logout” button for Member (logged-in). What is the shortcode that I should put on it ?
Hi.,
By default we don’t have this shortcode , you can use third party plugin which fulfills your need.
Regards., DesignThemes Support.
Hi….
Is it possible to display some recent posts in the LayerSlider Slide ?
Hi.,
Yes ,you can use dynamic layer – http://prntscr.com/mpr18c
We hope you had a great experience with our theme and support, Please take one minute to share your feedback by clicking on a rating below.
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTHoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hello,
I just purchased this theme today and I want to install the demo content of the theme, but I don’t see any options on installing the demo through your theme option. Can you please teach me how.
Thanks!
Hi.,
Thank you for purchasing our theme and contacting us.
Sorry for the inconvenience, for the purpose of demo content import we have removed the importer option from the Buddha Panel. Instead of that option we have used “Unyson”plugin to import the demo contents.
Note: Before installing the theme or demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/After Install and activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video: https://www.youtube.com/watch?v=Zt33ypi2uno
We have offer a setup service as free of cost for basic installation and import the dummy data.
If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
Is there a list of font families that can be used forlayerslider?
also how do I get left text alignment in fancy boxes rather than the text being centered.
Hi.,
Thank you for contacting us.
Slider Font Family :
font-family: 'Open Sans', arial, sans-serif !important; font-family: 'Bubblegum Sans', cursive;
Fancy Boxes :
Get into Admin panel > Appearance > Kids Life Option > Integration > General > Custom CSS > Enable Custom CSS > Yes > Paste the below css code inside the text area > Save All.
.dt-sc-titled-box-content { text-align: center !important;}
Note: You can change the value as per your need.
If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Thank you, we look forward to helping you!
Ratings: If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
when adding pictures to multiple fancy boxes, the boxes display at different sizes because the pictures are different sizes. Is there a code that I can add that would make all the boxes the same size regardless of the size of the picture?
Hi.,
Please share issue url So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Is there a way to remove the quotation marks from the testimonial? Also, I don’t seem to have the dummy slider with he kids jumping. How can I access that?
Hi.,
1 ) Get into Admin Panel > Appearance > Customize > Additional CSS > And paste the below code,
.dt-sc-testimonial blockquote q:before, .dt-sc-testimonial blockquote q:after
{
content:none;
}
2 ) Here we have attached the slider link ,
https://www.dropbox.com/s/5kqt2fjv3em4pn5/LayerSlider_Export_2019-02-16_at_06.58.20.zip?dl=0https://www.dropbox.com/s/b9b7mfn7uuzu0rn/LayerSlider_Export_2019-02-16_at_06.58.16.zip?dl=0
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
how can i update your UPDATED theme and also i want to update the following plug-ins WPBakery Page Builder Ultimate Addons for WPBakery Page Builder
Hi.,
Thank you for contacting us.
We have sent the latest version of the plugin files to your mail ( xyz942@yahoo.com ). Please update it.
Please follow this KB Steps to install new themes Kidslife version 3.0
http://support.wedesignthemes.com/knowledge-base/steps-to-install-new-themes-version/Steps to update the theme (Old Version)
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme-old-version/Unknowingly updated the kidslife 3.0 version to the old version 2.2 / 2.3
http://support.wedesignthemes.com/knowledge-base/unknowingly-updated-the-kidslife-3-0-3-1-version-to-the-old-version-2-2-2-3-2-4/If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
i updated the theme they way you describe it via FTP but still shows version 2.0 I am not sure if I downloaded the latest version from here so I have updated version. How can I know if i have version 3.0
Hi,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
I emailed you info you need. Please make sure the site is ready for version 3.0
I need to get this down asap because my client is in rush.
Thank you.
Hi.,
It seems you have not been updated the theme properly . If you don’t mind shall we update the theme ? before update make sure you have taken the full backup including the database . And we can’t connect your FTP – http://prntscr.com/mmi1gr
We are from India. So, kindly unblock the Indian IP or any security features. Our IP will be changing periodically – 103.207.13.198 . Else send us your CPanel details so that we will update the theme .
Regards., DesignThemes Support.
what a wasting of 2 weeks. if you couldn’t update to version 3.0 you should tell me in advance and I will uploaded the nest version and my site should be done by now.
Hi.,
Sorry for the inconvenience ,
We have already clearly stated this in our change log – http://prntscr.com/mqnqu8 , so that only we have updated your theme to version 2.3 . If you try to update our old version to new version then it will crash the whole site .
Regards., DesignThemes Support.
Hello, Could you provide a link to the version 3.0 demo? From the above comments is it correct that we will have a choice of installing either 2.x or 3.0?
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes
Note: You can download the latest version of the theme files form themeforest download section with your theme purchase account.
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
This was a pre sales question. The point is that will we get to choose which version to use?
Hi.,
Thank you for your interest on our theme.
Yes , you can choose. But in New Kidslife (3.0) we have created the demo contents using Visual composer, in our old version we have created our demo page using our own page builder and WordPress text editor. So better you can install our new version .
Regards., DesignThemes Support.
