191 comments found.
Hi, I am adding new Attorneys but it’s not showing into attorneys page. Let me know how to fix?
Hi there! Please submit all your support inquiries via this form and our team will assist you https://gt3.zendesk.com/hc/en-us/requests/new
Hi, The GT3 Wize Law Core plugin is conflicting with Yoast SEO. When it is activated, Yoast MetaBox is blank for the “post” session.
Is a big problem for me and my client. How to solve? thanks
Hi there! To get assistance, please use this form https://gt3.zendesk.com/hc/en-us/requests/new
if I don’t have the purchase id? it is a web already created by another agency and the customer has no data regarding theme forest. Solutions please?
The support is provided only to the end customers, sorry.
I need to associate some pages to a second menu already created, and not to the main menu. How can I do it? Thanks a lot
Hello! You can’t assign different menus on the pages
Ok, because I’m trying to create the italian / english website version.. How manage the multi language website?
You can use either wpml or polylang plugin
Thank you for your support, this plugin is very usefull! But using it appears impossible to create the english version of the Team section. Can you help me?
Why do you think so? Don’t you have an option to translate Team section? Could you please be more specific? You can send the detailed info via this form https://gt3.zendesk.com/hc/en-us/requests/new
Hello, could you please tell me quickly in which file I can find the word “All” when you sort all practices. I want to change the label. Many thanks. Best
Hi there! Please use the Loco Translate plugin, that text is located in our theme core plugin.
Can you please give me the path where I can locate it? I don’t want to use the plugin just for one string. Thanks
Here you go https://prnt.sc/n9gp2f (gt3-wize-law-core)
Hello I went to wp-content/plugins/gt3-wize-law-core/includes/meta-box/inc/fileds/select.php and can’t find the “All”. Can you please confirm the exact path ? Many thanks
Here is the correct path plugins\gt3-wize-law-core\includes\post-types\practice\shortcodes\practice.php
If you have some questions or concerns, please use this form https://gt3.zendesk.com/hc/en-us/requests/new
It works! Many thanks. Best
Thanks for choosing our product.
my page title background image had disappeared on 2 pages and i cant for the life of my remember how or where to add the custom image behind the page title. can u please assist ASAP?
https://cooperlegalgroup.com/contact-us/ https://cooperlegalgroup.com/for-inventors/Hi there! Each page has its custom settings, you can add them there.
Hi, somethings is wrong… because the package cannot be installed. The style.css style sheet is missing from the theme.
Failed theme installation.
Please, could you help me?
Thank you
Hello! Please do not install the entire zip file with psd, documentation and other files inside. Unzip that file and follow the documentation
ok, thank you for collaboration!
It’s ok. Thanks for choosing our product
Hi, I have a problem with “Installing Plugin: GT3 Wize Law Core” Installing Plugin is failed Plugin not activated. A higher version of GT3 Wize Law Core is needed for this theme. Please update the plugin.
Hi there! Please provide your site credentials and our support team will check it https://gt3.zendesk.com/hc/en-us/requests/new?mobile_site=true
Hi, I have been asked to sort out a website with your Wizelaw 1.0.3 as a theme. they are still running Wordpress 4.9.10 and none of the plugins have been updated. There is no option to update your theme. If I buy the latest version, should I upgrade WordPress before installing to 5.5.1? I presume I will have to update via FTP?
Hello! You will get the latest theme version here on themeforest
Hi there. I purchased your theme and I had an excellent site until today that I updated with the new version. Since then changes on Theme Options cannot be saved and I am receiving the message “There was a problem with your action. Please try again or reload the page” . Could you please tell me what to do…. is this a bug?
Hello! It’s really strange to hear that. Please send your site credentials via a ticket system and we will check it
FYI: Contact Form 7 is not working. If I activate the plugin, my entire site becomes blank.
Hi there! It’s really strange because we have it on our demo website and it’s working properly. Which PHP version do you have on your server?
I’m using PHP Version 7.1
Then please send your site credentials and we will check it https://gt3.zendesk.com/hc/en-us/requests/new?mobile_site=true
Hi there,
I have purchased your great theme. Now I have to move it to another provider and I want to register it there. So how can de-register the theme form the old platform an re-register it on the new one?
Thanks for help.
Hi there! You can log into your account https://gt3accounts.com/app/ detach the purchase code and activate it on your live website.
Thanks for fast response!! It worked!
Glad to hear it 
Have a great day!
Hello,
The GT3 Wize Law Core plugin is conflicting with Yoast SEO. When it is activated, Yoast MetaBox is blank for the “post” session.
How to solve?
Hello! Please provide your site credentials and we will check it
Hi, is possibile to choose which articles to show in the “featured posts”? Thx
Hello! Yes, it’s possible, please use this option http://prntscr.com/mlgnl8
But also in a single article? I mean: can i choose, for a single article, which related posts to show? thx
No, you can’t do that because there is no option to select a specific list of the items for the featured section.
Ok, thx. Another question, please. Il possible to change layout of the articles? I’d like to have the sidebar on the left in the articles (this option is available for the “page” layout but i didn’t find for the “article” layout).
Please submit your tech related questions via our support ticket system and you will be assisted. This form is for pre sale and general questions. Thanks
Hello,
I do not know if you know, but Brazil is in a big economic hole and the value of the dollar is quite high in our culture.
Your model pleased me a lot, but its value in our currency is R$219.08. Is there any discount or promotion of this value? I would like to buy today!
Thankful!
Hello! We’ve already answered to your email.
Why am I receiving this error after updating the theme?
header information – headers already sent by (output started at /home/content/a2pewpnaspod04_data05/02/41708602/html/wp-content/themes/wizelaw/core/metabox_config.php:9) in /home/content/a2pewpnaspod04_data05/02/41708602/html/wp-admin/includes/misc.php on line 1144
Thanks
Hello! Please send your site credentials and we will check it https://gt3.zendesk.com/hc/en-us/requests/new?mobile_site=true
Okay. I just sent you my credentials.
Hi there, I saw that you published an update, but my site doesnt show me an update in “Design”. Is there a problem with auto-update? Kind regards
Hello! Is your support package still valid?
Yes it is
btw: a friend who also uses your template, has the same problem
regards
It’s really strange, if you provide your site credentials we will check it. You can send them via a contact form available on our TF profile page.
Hi, does your last update include WPBakery Page builder version 5.5.5? I still have 5.5.2 in use and cant update the plugin by its own. regards
We will check it with our devs.
Hi there, are here any news?
When I check “changelog” in my wordpress backend, it shows me the following. So the last update I got was on august 1st:
2018.08.01 – version 1.2
▪ Added: WooCommerce support ▪ Updated: Theme core plugin ▪ Fixed: Minor bug fixes
2018.07.10 – version 1.1.4
▪ Updated: All required plugins ▪ Fixed: Iconbox issue ▪ Fixed: Minor bug fixes
2018.05.23 – version 1.1.1
▪ Added: Iconbox link support ▪ Updated: Theme core plugin ▪ Updated: Revolution slider plugin ▪ Fixed: Team module hover issue
..... and so on
I have this issue on every site I manage and independently of having auto update enabled or disabled. I use child theme.
Do you have auto update enabled in the theme options?
Yes.
Please send your inquiry via the form available on our TF profile page and we will get back to you shortly
hi. Can the home page have video instead of a static rotating images?
Hello! Yes, it’s possible
Is it left day available or there are some additional things to be implemented?
Could you please be more specific? What do you mean?
What’s required to do a video?
Put the video into the slider, YouTube or Vimeo
We have an issue with the logo wherein we uploaded the logo in (Theme options, General, Header logo) it shows that has been uploaded in backend (and saved), in front end it appears the old logo (Wize law services). It works only for Sticky logo. Someone has outlined this issue before, and I have also sent you an email regarding the same but no response from you in 2 weeks.
Hello! Please make sure that you do not use “custom” settings for the header in the page settings.
I have a problem with the footer’s copyright. In the panel of administration of the theme does not make me change anything. I apply the changes and nothing happens
Hi there! Please make sure that in the page settings you have the default settings for the footer but not a custom ones. If you have some questions or concerns, please submit them here https://gt3.zendesk.com/hc/en-us/requests/new
I have sent you Ticket for support since 5/9 (Your request (22225) has been received and is being reviewed by our support staff.Sep 5, 22:37 EEST ) and I have not received any answer so far. My client’s site is urgent but I see your support does not exist. Furthermore, I have sent you information about the Logo’s Bug and I have given you my WordPress credentials. But Nothing! Can you please cooperate?
Hello! The ticket has been answered once you’ve submitted it. Our support staff explained you how to make those changes.
Presale Question: this theme fits almost exactly want I want to use it for…but I need an extra feature where members would be subscription based especially for the woocommerce part of the theme. Prices of product will be based on Membership. Products will be discount for registered members of a particular level and unregistered members will buy at the normal fee. Membership will be time based, yearly, quarterly, half yearly and monthly. Can this do that or can it be modified to do it.
Hi there! Yes, it is possible to do that but as a custom solution only.
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