105 comments found.
Is it possible to add multi language function, and SEO plugins later ?
Hello,
Thank you for your interest in our theme.
We recommend WPML plugin for creating multi-language websites: https://wpml.org/It is fully compatible with theme.
Yes, you can install plugins for SEO later.
Best regards
Thank u. What about WooCommerce? is it possible to add it ?
Hello,
We have not tested theme with WooCommerce together. If there is a need, we may create a test theme installation for you so you could access the backend and test the theme with the plugin yourself. In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/submit/#9465
If additional styles are required for compatibility with theme, our Customization studio can implement that.
Thank you!
your theme is pretty great looking but you guys should consider incorporating woocommerce as most tech repair shops would like an online store to sell 2nd hand / new devices for additional revenue
Hi @masterskg,
100% agree with you. WooCommerce is a useful feature for this niche. Good news is that our developers are already working on adding woocommerce store to the theme. It will be included to the next update really soon.
Appreciate your attitude very much!
как скачать демо?
Hello,
If you would like to get a precise copy of our demo, please navigate to Appearance > Install Demo Data
http://fixteam.ancorathemes.com/doc/#getting_started_demo_contentBest regards
Why is the map on the main page not dark in version 1.1 in the new version of the Google theme? How to return the dark theme of Google maps?
Hello,
Please provide your ticket in category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ , so our Support check that for you. This doesn’t require support renewal.
Thank you in advance.
Good day. After updating the service, the header and footer disappear, what could be the reason?
Hello,
Please provide us with your website details at https://ancorathemes.ticksy.com/ , our Support team take a look and assist you.
Thank you in advance.
Hello there Julia_support. I really like the style of your theme and would like to ask what are the chances of getting an HTML version of it as I would like to import the markup in my own development environment and stay away from Wordpress for my personal reasons?
Thank you in advance for your answer and wish you a prosper year of sales.
Hello,
We appreciate your interest in our theme! Thank you for your nice words!
The theme does not include HTML files. If there is a need, our Customization studio can create the HTML version of the theme. To get a quote, please submit your request at https://ancorathemes.ticksy.com/ to category “Request Paid Customization”.
Thank you in advance.
Hi there,
Excellent work on the template! Looks great!
I have one presale question.
Is it possible to use woocommerce to guide the visitor through the repair selection once they click on the ‘repair my device’ button on the homepage?
Kr
Hello,
Thank you for your interest in our theme!
You can link button on Homepage to any URL.
By default there is no WooCommerce plugin in theme.
If there is a need, we may create a test theme installation for you so you could access the backend and test the theme with the plugin yourself. In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/
Thank you!
Hi, how can I get information from table prices?
how can I get the top sidebar that occupies so much space?
No offense, but your support is the slowest
Hello,
Sorry for delayed reply.
You are always able to submit a ticket and get a reply within 12-24 hours:
https://ancorathemes.ticksy.com/submit/1) If you mean content of price tables on service pages (http://fixteam.ancorathemes.com/services/smartphone-repair/), please Enable WPBakery page builder for Services: http://prntscr.com/mwskpg
After that you’ll be able to edit content using page builder.
2) Please be more specific. What do you mean with “top sidebar”? Screenshot and URL may be helpful.
Thank you.
another thing, it doesnt work to setup a webbshop?
Hello,
Please be more specific. What exact issue do you have?
Thank you.
Hello,
I need your help. How can I set a header number in the header, 2 addresses and in each row + phone number ?
Example: street Kuching, * (icon) phone number
street2 exemple * (icon) phone 2 number
For each address of the locale, be a phone number in the same row.
Hey technical support, are you here?
@Julia_support ?
Hello,
Sorry for delayed reply.
You can add phone number to header using Layouts: Iconed text to your header layout: http://fixteam.ancorathemes.com/doc/#layouts_settings_header
If you have any further questions or issues with that, please submit your request at https://ancorathemes.ticksy.com/ and get qualified assistance from our Support team.
Have a nice one!
Julia_support hello,
I found from the start where it was changing, actually, the question was different.
Allow this theme to use in the header in a row of 2 icons?
I want to include the address + phone in one line and then again another address and another phone
Hello,
Header is implemented using Layouts feature and is fully customizable.
You can create new header or edit one of existing ones and add 2 icons in a row.
Feel free to submit a ticket https://ancorathemes.ticksy.com/ – so our Support team will guide you.
Thank you.
Hello ???
Hello,
Please take my apologies for delayed reply, we do not work at weekends.
Please check our comment above.
Thank you.
Thats ok, i understand that.. But what Id like to know is HOW to change the images on products??? from the pricelist/table list??? There are different phones now I need to change them. HOW?
Hello,
Thank you for specifying this.
Enable WPBakery page builder for Services: http://prntscr.com/mwskpg
After that you’ll be able to edit images using page builder on service page for each mobile tab: http://prntscr.com/mwslob
Best regards
Thank you Julia.. Greta feedback. I sorted it out now after following your brief descriptions.. Excellent. Nice theme, really like it a lot.. Will surely buy more themes from you in the enar future.. Thank you.
Hello,
You’re more than welcome. Happy to help 
Thank you for your nice words. This is amazing to read!
We would really appreciate if you rate our theme in your Themeforest account> Downloads
Your opinion is very important for us. Thank you in advance.
Good luck with your website!
Hu julia, i forgot to ask: how can i move the HOT SPOTS I would like to move the around. How can that be done? thank you
NOOOOOO…. It fucked up my whole page now….. The page is now gone.. Something screwed it up.. This is the code i have now.. complteley wrong!!!
can you pelase send me the correct codes for the HOT SPOTS and i can add them again. and edit it.
have to wrap each tooltip block in hotspotitem./hotspotitemHello tooltip 2, you can customize the icon color, link, arrow position, tooltip content etc in the backend./hotspotitemHello tooltip 3/hotspotitem[/hotspotitem]Hello,
Here is code for Fix Hot spot Layout:
https://codeshare.io/5wx4wBCopy it and paste in Classic mode of WPBalery page builder in Layouts> Fix Hot spot
Have a nice weekend!
The HOT SPOT doesnt Work….. why?
I can add the code, but i cant move the numbers around…
Hello,
Sorry, it’s hard to investigate it without access to website.
Thank you for understanding.
www.lagadatorumea.se
Hello,
Please navigate to Frontend editor for Homepage and click on Edit option for Layout where Hotspot is located.
Don’t close the window, it will allow you to move hotspot icons as you need:
http://prntscr.com/n36wfsBest regards
Hi Julia.. need your help.. my theme dont work with the latest Update of wordpress.. I cant click on Wpbakery.. do you know what the issue is?
Hello,
Issue is caused by new WP 5.6 update and outdated plugins.
Please make sure that ALL bundled plugins are up to date.
You can update bundled plugins using Themerex Updater plugin.
Please navigate to Appearance -> Themerex Updater and enter your purchase code.
Then you can update the plugins in the Dashboard -> Updates, just scroll down to section Active theme components: Plugins.
https://prnt.sc/w2p7m2 https://themerex.net/wp/how-to-correctly-upgrade-to-wordpress-5-6/If you still have issues, you may use option “Pre-sales Question”: https://support.themerex.net/presale/ . Our Tech support team will give you a hand with any issues you faced after the WordPress update.
Thank you.Hi, i have not yet left any comments nor I have asked for any help. I really like the theme, i have managed to fix everything myself in my style now. But one thing is missing: How do I change the images for mobile phone in Table section ??? I need to change this nr: [vc_single_image image=”339”, where Can i add and delete those numbers? its not showing anywhere on the website. thats a huge setback.
Hello,
The background color/image for the page blocks can be customized in the Row Settings > Design Options tab in the WPBakery backend editor.
Please navigate to Layouts> FIX BANNER> Edit> Row Settings:
http://prntscr.com/mwajiy> Design Options tab
Phone image with numbers can be changed in Layouts> FIX HOT SPOT> Edit
Please navigate to Frontend editor for Homepage and click on Edit option for Layout where Hotspot is located.
Don’t close the window, it will allow you to move hotspot icons.
Best regads
can you please make a video on this, i dont find “FIX HOT SPOT”.. Where is it located? i have checked layouts and its NOT there…??? Maybe to late now, i dont know—- since i started to customize the page my way maybe i deleted it. SINCE there was no information about it.. How would I know?
I have changed every page now to Swedish, and i have worked 50 hours customizing it now. I CANT download and reinstall the theme again. 50 hours of work will be wasted.. You need to included this into the information when people buying the theme. not like this… Now its maybe to late, since the pages is not in english anymore and might have deleted the page u talking about”FIX HOT SPOT”. So I cant locate what u asking me to do.. What do u suggets now, so I can fix this? I have images on my theme that I dont want.. and there is ZERO information on how to change it in your introduction HTML url u provided.
Nooooo!!. weare not talking abotu the same thing!!!! Im talking abotu the products images on TABLES!!, thew price list. have mobile phone images. I want to change those images!!!!... https://www.lagadatorumea.se/services/android/
Hello,
Thank you for specifying this.
Enable WPBakery page builder for Services: http://prntscr.com/mwskpg After that you’ll be able to edit images using page builder on service page for each mobile tab: http://prntscr.com/mwslobBest regards
Hi; How to WPBakery Page Builder Activate? I can’t update. Does not allow. Thank u..
Where should I enter the Item Purchase Code to activate the theme? And How do I activate Slider Revolution?
Hello,
Sorry for delayed reply – we don’t work on weekends.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
Also your support ticket was replied.
Please check it.
Thank you.
Thank you..
You’re welcome!
If you have any further questions or issues, please submit your request at https://ancorathemes.ticksy.com/ and get qualified assistance from our Support team.
Have a nice one!
Hello, are the pictures (including slider) from the Demo included?
Hello,
We appreciate your interest in our theme!
All the clipart images included in this theme are copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately.
Nevertheless, you can request the clipart-related image IDs/references and .PSD files by contacting our support department.
Best regards
I would like to know if it’s possible to create own page with prices and services for every (cell phone) model, apart. This for SEO.
Hello,
Thank you for your interest in our theme!
Yes, you can create a page and add Services shortcode and Text blocks for price or Price tables for every model.
If there is a need, we may create a test theme installation for you so you could access the backend and test the theme. In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ .
Thank you!
I have used many many templates over my career. This Template makes it like you have to learn a new software. I spend way too much time trying to figure out how they set up this theme in order to edit it. One page has many parts that you cant edit from said page. You have to figure out the settings, and layouts and figure out which layouts you have to edit. Why couldn’t we just edit the “page 1” content within that page rather than hunting down which layouts we need to edit?
Hello,
Thank you for contacting us!
Layouts Builder allows you to manage the content of header and footer in a user-friendly Visual Page builder without digging in code. Each page has its Post Options allowing to choose a different header/footer style – this gives you advanced options for creating unique design.
Unfortunately we have found no tickets from you.
Our Support team is always happy to help and provide with all necessary instructions and screenshots.
Feel free to submit your request at https://ancorathemes.ticksy.com/
Thank you.
As others have also said, The services are missing the main header and footer. Is there a one shot fix or will everyone be told, “Please provide your website URL, username, password at https://ancorathemes.ticksy.com/ , so our Support team check and assist you” It seems that this is not an individual issue that you need login information. How about instructions on how to fix it?
Hello,
We have re-checked the issue. Theme files should re-uploaded in order to resolve the case.
Fix will be included in next theme update. Meanwhile you are able to get fixed files in tickets.
Please submit a ticket, so our Support team provide you with solutiuon and all necessary instructions.
Thank you in advance.
Hello! Header and footer disappear after editing service pages http://joxi.ru/gmvVnxXIqez5xm
Hello,
Please provide your website URL, username, password at https://ancorathemes.ticksy.com/ , so our Support team check and assist you.
Thank you in advance.
Hi the header dissapear from the services and menu
Hello,
Please provide your website URL, username, password at https://ancorathemes.ticksy.com/ , so our Support team check and assist you.
Thank you in advance.
We don’t get it.. within Theme Options -> General Settings -> Design & Effects -> Border Radius is set to 2em (standard) still the search input field and buttons remain square. Tried everything.
Also before we the 1.1 update we had a white circle png behind the actual logo. This is gone and we can’t seem to get it back.
Hello,
Please provide your website URL, username, password at https://ancorathemes.ticksy.com/ , so our Support team check and assist you.
Thank you in advance.
how do we load in the demo version?
Hello,
Thank you for choosing our theme and contacting us! Sorry for delayed reply – we don’t work on weekends.
Our theme includes a simple One click demo data import tool. It allows getting a copy of our demo website in just 1 click. To import demo content into a WordPress site, please navigate to Appearance > Install Demo Data: and choose Whole demo-site content (When installing whole demo-data ALL EXISTING CONTENTS of your website will be deleted and replaced with the new data! We highly recommend that you install demo data only on blank WordPress install)
http://fixteam.ancorathemes.com/doc/#getting_started_demo_contentIf you have any further questions or issues, please submit your request at https://ancorathemes.ticksy.com/ , so our Support team assist you.
Thank you.
