695 comments found.
I am trying to update individual slides in the content slider but the pop-up screen remains empty. Should I wait for the next update?
I actually can’t update any of the options on the home page. All the pop-up screens in the WP Bakery remain empty.
Hi,
Please follow first;
1- Update the theme http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater
2- Update the bundled plugins via Appearance / Install Plugins.
You can find more details about the bundled plugins— https://support-rt.com/forums/topic/plugins-that-come-with-the-theme
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
WP Page Builder is out of date, I can’t make updates to site. How can i update?
Hi,
1- Update the theme http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater
2- Update the bundled plugins via Appearance / Install Plugins.
You can find more details about the bundled plugins— https://support-rt.com/forums/topic/plugins-that-come-with-the-theme
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
The theme is up-to-date version 2.7. An update is available for WPBakery Page Builder. It says to contact theme builder to get update
Yes, please ignore the message. We’ll update the theme and the most recent versions of those plugins when we are sure that it is compatible with the theme and worths pushing an update for all buyers. This one was a very small update but we already updating our themes regularly.
I am getting errors on my website in WPBakery builder. I think the plugin needs to be updated
It shouldn’t be related to WPBakery or the theme! Please move this ticket to our support forum at http://support-rt.com and provide us a WP Login so we can check it for you.
For some reason, when I add a team member, it doesn’t create a page for that person. The person will show up in the team members overview with images, but when I click on their picture, I get a 404 error. Even if I click on one of the images that are already there as part of the template I get a 404 error. I was thinking I could simply take the link out, as I may not need a full page for each team member, but I don’t see an option for that, either. Any idea what I should do to fix this?
Hi,
Try to re-save the Settings / Permalink settings to refresh your permalink rules.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi there, i am looking for a theme which can provide those below mentioned features.
What I need is:
1. Owner of the property can list his room/house for the rental purpose.
2. Owner of the property has to pay some amount to list his listing on the website.
3. House/Room finder can check all the listings for free and see the contact detail of the owner so that he can contact the owner.
Here is the short video i just created to explain about those 3 features my client is looking for https://youtu.be/cEiYFAaVZKo
Hi, I think this is not the right theme for your project. Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
How can I adjust paddings for boxes on homeapge without affecting other boxes on site??
Hi,
Could you please provide us with your page URL so we can provide you the fastest solution available. You are welcome to use our support site at http://support-rt.com for private tickets and faster support.
Thank you for purchasing our themes.
Best Regards
beta.stngco.com – i want boxes on hompage to have 0 padding on top and sides so they touch
x
Hi,
Use “No Paddings” option in the Row settings https://cl.ly/efc61683159c/Image%202019-01-30%20at%205.31.12%20AM.png then again use the Paddings tab for the column to remove the space https://cl.ly/03c9be8d0348/Image%202019-01-30%20at%205.34.11%20AM.png
Please feel free to ask if you have any further questions.
Plase see there is still a gap bewtween rows i cannot get rid of
It’s coming with the item https://cl.ly/f0c9746efd53/Image%202019-01-30%20at%205.59.01%20AM.png You can’t remove it via column / row settings. Is it a 3rd party plugin? Just check its settings or we can provide you a custom css if you create a ticket through our support site support-rt.com
It is the interactive banner that has the padding. there is no option to remove this or even add a class
Please move this our support forum at http://support-rt.com and provide us your webpage URL with the issue. You can create a private ticket. Thank you.
It is not a 3rd party the em is coming with the default setting i cannot change
It might be a part of the WPBakery builder. Please provide us your website URL by opening a new ticket through our support forum at http://support-rt.com
hi .. how can i insert 2 logos with links to my header ?
Hi, We have replied your question through our support forum https://support-rt.com/forums/topic/want-2-logos-left-and-right-in-header-is-it-possible/#post-102559
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi, how can I move the left sidebar underneath the content in mobile view?
Hi,
It should be underneath the content as default. Did you try to update the theme?
1- Update the theme http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater
2- Update the bundled plugins via Appearance / Install Plugins.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
That worked, thank you very much!
You are welcome!
Mobile menu showing two hamburger menu options. ????
Hi,
One of them is the side panel http://docs.rtthemes.com/rt-theme-19-documentation/#section-63
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
how can i turn side panel hamburger menu off for mobile??
Hi,
You can put the CSS below into Customize / Additional CSS to remove it on small screen sizes
@media screen and (max-width:1024px){
a.rt-menu-button {
display: none;
}
}
Please use our support forum at http://support-rt.com for your upcoming questions.
Best Regards
If I dont use child theme, will custom css be lost on theme updates?
No, “Additional CSS” box is not related to the theme, it is a default WordPress setting.
For youtube video playing on visual builder how can I make youtube video auto loop to play again. It now is going to another unknown youtube video when play is done.
Hi,
You need a plugin for that. WPBakery video module doesn’t support auto loop.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Can you recommend a plugin that can do this and is compatible with your theme?
I don’t have any recommended plugin for that but as always you can take a look to wordpress.org/plugins or codecanyon.net
How can I change the mobile breakpoints for the catalog to display two columns instead of one?
Hi,
You can use this code within Appearance / Customize / Additional CSS box
@media screen and (max-width: 767px){
.col.product_item_holder{
width: 50% !important;
float: left !important;
clear: none;
}
}
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
why can’t i update to latest theme??
Hi,
You can use this plugin to easily update the theme. http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater/ then don’t forget to update the bundled plugins via Appearance / Install Plugins page.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
How can I update to current version?
Hi,
Update the theme http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater/ then update the bundled plugins via Appearance / Install Plugins page.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
HELP. Why has WPBakery Page Builder stopped working! They made an update, but do I have to purchase??
Hi,
Update the theme http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater/ then update the bundled plugins via Appearance / Install Plugins page.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
wpbakery VC is asking for licence …when will the next update will come out?
Hi,
Please ignore the message because the plugin has been included with a special license. You can update the plugin via Appearance / Install Plugins page when the theme updated.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
JUST GOT THIS!
Notice: add_shortcode_param is deprecated since version 4.4 (will be removed in 6.0)! Use vc_add_shortcode_param instead. in /var/www/web/wp-includes/functions.php on line 3853 Notice: add_shortcode_param is deprecated since version 4.4 (will be removed in 6.0)! Use vc_add_shortcode_param instead. in /var/www/web/wp-includes/functions.php on line 3853 Notice: add_shortcode_param is deprecated since version 4.4 (will be removed in 6.0)! Use vc_add_shortcode_param instead. in /var/www/web/wp-includes/functions.php on line 3853 Warning: require_once(/var/www/web/wp-content/themes/rttheme19/rt-framework/classes/loading.php): failed to open stream: No such file or directory in /var/www/web/wp-content/themes/rttheme19/functions.php on line 59 Fatal error: require_once(): Failed opening required ’/var/www/web/wp-content/themes/rttheme19/rt-framework/classes/loading.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/web/wp-content/themes/rttheme19/functions.php on line 59
Does anyone know what I’ve to do to fix it?
Hi,
1) Make sure you are using the latest version of the theme and the bundled plugins http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater/
2) Make sure all theme files have been uploaded correctly. It seems you have a missing file!
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello, don’t knwo why but the customizer doesn’t work anymore? I ve upgraded to the latest version of the template but a blank page appears? Thanks
Hi,
Please update the theme to the most recent version to fix the issue. http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello,
please can you tell me how I can disable social media because of GDPR?
Many Thanks.
Gaby
Hi,
You can just delete the URL’s via Customize / Social Media to disable it.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi,
many thanks for the answer. Of course I tried that first, but unfortunately it did not work, I found a different solution and just hidden the styles.
Best Regards
The solution should work! By the way, if you want to disable the social share buttons from single posts you can use this option inside Customize / Blog https://cl.ly/853b291c007e/Image%202018-10-24%20at%204.47.56%20AM.png
Oh, thank you, I was looking for that!
THANK YOU 
WPBakery Page Builder 5.5.2 version of the board. I can’t upgrade to version 5.5.5. He wants a license. What should I do.
Hi, The theme will be updated soon with the new version of the plugin. When you update the theme, you’ll be able to update WPBakery and Revolution Slider plugins via Appearance / Install Plugins page.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello. We need to make a web with a lot of video content. Please, we have some questions about this theme.
1- Is it possible to modify the titles of the embed videos? 2- Is it possible hide related videos in the embed videos? 3- Is it possible to insert videos whith iframe? 4- Is it possible to put videos anywhere in web? 5- Is it possible to modify the galleries slugs?
Thanks a lot.
Hi,
You can add videos but may need a video plugin for all those extra features.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hello < first thank you for this nice theme < I purchased this theme , downloaded , now after uploading the theme how can I active it so I can make my updates for the pulgins and the theme free
Hi,
There is no activation needed, you can update the theme by using classic way or the Envato Market plugin http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater/ For the bundled plugins, all you need to use Appearance / Install Plugins page when it is available.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
thank you for your reply , when I try to enter the API I got this problem Incorrect token permissions, please generate another token or fix the permissions on the existing token.
Please ensure only the following permissions are enabled:
View and search Envato sites Download your purchased items List purchases you’ve made
and I am making sure that the following permissions are enabledHi, The plugin managed by Envato and i don’t know what is the issue. You can contact Envato Support to get help about the issue. The plugin is a huge helper. But, there are alternative ways to update the theme https://support-rt.com/forums/topic/tutorial-installing-rt-themes-in-wordpress/
