140 comments found.
Hi – does anyone know how to make the top button (next to the menu) open links in new tabs/windows?
Thanks.
Sorted it! 
Hi there, I am also getting this error. I changed to PHP 7.0 and it disappeared but it is good idea that the theme vendor fix it and issue an update. Thanks
Hello,
Please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com and provide your purchase code and website access details. This does not require support renewal.
Thank you in advance.
Hello
I updated the theme to the last version and wordpress to the last version of 5.0.3
Since, I have a new block above the revslider and behind the menu on all pages, and I do not know where I can delete it. I had a look everywhere but I did not find anything.
Thanks to tell me where exactly I have to go to delete this block. I tried to submit a ticket but I can not because I bought the theme on 2016.
Have a nice day – Laure
Hello Laure,
Please specify your website URL, so we’ll check and assist you.
Thank you.
Here is the url : www.yoga-la-rochelle.fr
Hello Laure,
Thank you for your reply.
Please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com and provide your purchase code and website access details. This does not require support renewal.
Our Support team take a closer look to this issue.
Thank you in advance.
I am about to buy this theme, but I have a few questions before to buy it:
1. The Booking system works without troubles? 2. Is it possible to add an online pay system in this Booking system? 3. Can the users have a confirmation by e-mail for their bookings? 4. Can the Booking system works with Users and Passwords for the customers? 5. Is it possible for the Booking System to book different classes, for example, Yoga, Box, Karate?
Thanks in advance.
Hello,
We appreciate your interest in our theme!
Please take my apologies for delayed reply, we do not work at weekends.
1) Sure. You can also check demo here: https://getbooked.io/try-demo/
2) Yes, you can use free addon: Payments with WooCommerce
https://boxystudio.ticksy.com/article/3820/3) Yep, confirmation email is sent to the user when they book an appointment as a confirmation that the appointment has been submitted.
Please check Email notification section here also: https://boxystudio.ticksy.com/article/3239/4) Yes, you can enable registration in Settings, so only registered users can book an appointment
5) Absolutely. Booked allows you to create calendars for each service you offer. Each calendar can have its own default time slots, custom time slots and custom fields:
https://boxystudio.ticksy.com/article/6268/Best regards
Thank you.
You’re welcome.
Have a nice one!
Hello,
I would like to know if I should update WordPress 5.0. Is that compatiebel with this theme?
Regards, Claudia
Hello Claudia,
The theme is compatible with WP 5.0. Before update, please make sure that WPBakery page builder is up to date. If it is outdated, please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com and provide your purchase code, so we’ll provide you with version 5.6.
Thank you in advance.
Hi,
I have updated the theme today. Unfortunately the website does not look good anymore. Fortunately, I have put a backup back.
Can you help me?
Regards, Claudia
Hello Clauidia,
Have you updated plugins after theme update? ThemeREX Utilities in particular.
Once new update files are uploaded, please Navigate to WP Dashboard > Plugins > Installed Plugins. Update ThemeREX Utilities plugin. You can click on “Update” button (if available in a particular theme) or deactivate and delete this plugin. Then follow the prompt to install it again. This will load a new plugin version on the site.
If any issues are still presented after theme update, please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com and provide your purchase code and website details, so we’ll check.
Thank you in advance.
Hello Julia,
Thank you! I will try.
May also have something to do with being WPBakery Page Builder 5.6. use instead of WPBakery Page Builder 5.5.?
Regards, Claudia
Hello Clauidia,
Sorry for delayed reply – we don’t work on weekends.
Not sure, old version of WPBakery page builder may affect backend edit options. But it should be updated anyway. You can request latest version in tickets also.
Thank you.
Hello,
I would like to ask if I can update the theme to version 5.0.3.
Thank you!
Regards, Claudia
Hello Clauidia,
Sure, theme is compatible with WordPress 5.0+
Please make sure that WPBakery page builded is up to date before WordPress update.
Thank you.
Hello! I just bought the theme and I cannot install it on my wordpress. It always says that stylsheet.css is missing.
Please help
Hello,
Thank you for choosing our theme and contacting us!
Sorry for delayed reply – we don’t work on weekends.
If you try to install the wrong files you will get missing styles.css file error. This is the most common error meaning you are trying to install incorrect package.
Before installing the theme please make sure you unpacked the archive and extracted theme files. After unzipping the archive you will see the following files:
http://yogastudio.ancorathemes.com/doc/images/unzipped_theme.pngSelect the “yogastudio.zip” file extracted from archive and click Install Now button.
If you still have any issues, please submit your request at https://ancorathemes.ticksy.com – our Support team will be glad to assist you.
Best regards.
Hi. I purchased this theme a while ago and recently I started building a website. All went well, I managed to add a lot of content, but I really don’t know what happened yesterday, so I ended up with this error: Fatal error: Class ‘YOGASTUDIO_VC_ShortCodeSingle’ not found in …wp-content/themes/yogastudio/plugins/plugin.booked.php on line 192
I tried to deactivate booked plugin, but then the error turned into the following:
... YOGASTUDIO_VC_ShortCodeColumns …. yogastudio/plugins/support.clients.php on line 1089
Please help me understand and fix this issue. I see there are other people who encountered it as well. [Filepaths were trimmed down on purpose]
Thank you
Hello,
Please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com and provide your purchase code and website access details. This does not require support renewal.
Thank you in advance.
Bonjour j’ai un petit soucis avec votre theme, lorsque je veux modifier un service dans le back office les fiches “service” sont en HTML, comment faire pour avoir un visuel comme dans un theme classic wordpress? merci
Hello,
Sorry for delayed reply – we don’t work on weekends.
Please submit a ticket at https://ancorathemes.ticksy.com , our Support team take a look and assist you.
Thank you in advance.
bonjour je bloque a l’installation du plug in ThemeREX Utilities, ou le trouver? merci
Hello,
Thank you for choosing our theme and contacting us!
Please submit a ticket https://ancorathemes.ticksy.com, so our Support team provide you with a solution.
Thank you in advance.
Hi! I’m trying to add my Google Maps API into the theme as you now need an account (billing information etc. with Google) but I can’t find where to add my API key. Would you please assist?
Many thanks.
Hello,
Thank you for your question.
You can add Google API key in Appearance > Theme Options > Socials tab
Best regards.
Thanks Julia! Yet I have put my valid key and the map still doesn’t show up…
Would you please look into it? I have sent a support ticket.
Many thanks!
Nevermind, it finally worked. Google Maps new API system is a bit tricky…!
Hello,
Thank you for your reply. Glad to hear that you were managed to figure out this.
Have a nice one!
how can i display footer copyright in html format? in the admin panel ,it is html format.
Hello,
You can paste text widget in footer sidebar. In text widget you can put html code. In post options of your page – Footer tab – select sidebar. There is a screenshot: https://www.screencast.com/t/flxQbUsBH0 For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required.
Thank you.
hi ,we mean the copyright section,https://www.screencast.com/t/JnfoELsjvlo, can i use html?
Hello,
Thanks for specifying that.
There’s filter for HTML tags in the copyright section – it was requirement from Marketplace.
Please submit a ticket https://ancorathemes.ticksy.com, so our Support team provide you with a solution.
Thank you in advance.
Hello. I keep on getting Fatal error: Class ‘YOGASTUDIO_VC_ShortCodeColumns’ not found in /home/nitelight1/public_html/awellthyyou.com/wp-content/themes/yogastudio/plugins/support.clients.php on line 1089. Has anyone seen an error like that?
Hello, please make sure you have trx_utils plugin activated; if it’s so submit a ticket at http://ancorathemes.ticksy.com/ with your site’s details so our tech team could check the issue. Thank you.
Where do I find trx_utils plugin?
Actually ThemeREX Utilities is installed.
We will need to take a closer look at the issue. Please provide your website details (Wordpress admin and FTP) in the support ticket at http://ancorathemes.ticksy.com/ – and get qualified assistance. Thank you.
Hi,
When i try to install demo content, i got errors like
Error load data from the file ‘http://yogastudio.ancorathemes.com/demo/default/users.txt'. Please, try again!
Error load data from the file ‘http://yogastudio.ancorathemes.com/demo/default/uploads.txt'. Please, try again!
Error load data from the file ‘http://yogastudio.ancorathemes.com/demo/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘http://yogastudio.ancorathemes.com/demo/default/theme_options.txt'. Please, try again!
Error load data from the file ‘http://yogastudio.ancorathemes.com/demo/default/templates_options.txt'. Please, try again!
Error load data from the file ‘http://yogastudio.ancorathemes.com/demo/default/widgets.txt'. Please, try again!
Error load data from the file ‘http://yogastudio.ancorathemes.com/demo/default/ess_grid.json'. Please, try again!
Error load data from the file ‘http://yogastudio.ancorathemes.com/demo/default/revslider.txt'. Please, try again!
Error load data from the file ‘http://yogastudio.ancorathemes.com/demo/default/woocommerce.txt'. Please, try again!
What should i do?
Hello, please try to do next: change allow_url_fopen to On at your server: php_value allow_url_fopen On in .htaccess or allow_url_fopen = On; in php.ini or php5.ini
If does not work, please contact your hosting provider to change that.
Then try to import demo again.
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Hi there.. For a client I am interested in using this theme. I have the same question as one of the other users and I don’t understand your answer. Could you elaborate a bit more? For us it is important that bookings can be payed via Woocommerce… Do we have to buy the other add-ons? Thanks!
Hi, Does this theme come with The Booked Plugin and all it’s Add On’s https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968?s_rank=1 specifically Payments with WooCommerce or do I have to purchase that plugin separately? Thanks in advance .
DomHemming DomHemming AUTHOR TEAM
4 months ago Flag Hello, you can purchase the theme and contact support team (https://ancorathemes.ticksy.com) to get plugin’s add-on package since only Booked plugin included in package. Regards.
Hello. Thank you for interest in our theme. We can provide you with Woocommerce addon for Booked plugin since it can be excluded from initial theme package. Best Regards.
Hi..thanks for your answer but it is still not clear. We don’t have to pay extra for this addon right?
Looking forward in working with your theme soon 
Hello, you should not pay for it, we can provide a package via support ticket.
Hi there.. For a client I am interested in using this theme. I have the same question as one of the other users and I don’t understand your answer. Could you elaborate a bit more? For us it is important that bookings can be payed via Woocommerce… Do we have to buy the other add-ons? Thanks!
Hi, Does this theme come with The Booked Plugin and all it’s Add On’s https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968?s_rank=1 specifically Payments with WooCommerce or do I have to purchase that plugin separately? Thanks in advance .
DomHemming DomHemming AUTHOR TEAM
4 months ago Flag Hello, you can purchase the theme and contact support team (https://ancorathemes.ticksy.com) to get plugin’s add-on package since only Booked plugin included in package. Regards.
Hello. Thank you for interest in our theme. We can provide you with Woocommerce addon for Booked plugin since it can be excluded from initial theme package. Best Regards.
Hi..thanks for your answer but it is still not clear. We don’t have to pay extra for this addon right?
Sorry for delay with the answer, please check below. Thank you.
Hi, can you please tell me which file I need to edit to modify the top bar?
http://prntscr.com/ilo7y4It contains a location icon next to the email address instead of the email icon.
Hello, the file is \wp-content\themes\yogastudio\templates\headers\_parts\top-panel-top.php
Best Regards.
Thanks, is there an included icon that looks like an envelope / email icon? e.g. you have ‘icon-location, ‘icon-phone’ etc.
Never mind, found it, ‘icon-mail-empty’ Fontello icon.
Hi. Great, thank you for update; glad you’ve found that. Cheers!
Hello it turns out that the woocomerce templates that you are supposed to have in this theme, do not have them, and the quantity box inside the store is deactivated! I would like please send me the corresponding templates for woocomerce within the theme,
In the description of the article in themeforest you have this theme, like woocomerce ready !!!
and I have a lot of problems with woocomerce, pro that does not have templates made …
Please make an update of this, because it can not be. -my-account -cart -category .... etc!!! Even the list of products in a specific category does not even exist. What a disappointment, please request immediate assistance!
Hello, please check support ticket has been replied. Thank you.
pre sale question. Is there a login page for users? And can they check their booked appointments?
Hello, Thank you for interest in our theme.There’s regular WP account features available. So users will see appointments if booked. You can check for things related to booking at plugin page (https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968/comments/) as well. Regards.
Hi, Does this theme come with The Booked Plugin and all it’s Add On’s https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968?s_rank=1 specifically Payments with WooCommerce or do I have to purchase that plugin separately? Thanks in advance .
Hello, you can purchase the theme and contact support team (https://ancorathemes.ticksy.com) to get plugin’s add-on package since only Booked plugin included in package. Regards.
Hi there. I installed the theme recently for a client with a yoga studio and he is really happy with it. One issue appeared last week with the booking form. The window choosing between New Registration and Registered User doesn’t show up. In this way new clients can’t make a registration. Please, hope you can help.
Hello, please make sure you’ve not changed Register options at Settings section in admin panel. For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Hi, Thank you for your answer. No changes were made. In the cpanel, in settings is chosen registered booking and not guest booking. Please for help.
Hi, need to check your site, it’s admin panel. We’d appreciate if you submit a ticket at https://ancorathemes.ticksy.com with site’s details. Thank you.
