730 comments found.
Is this theme php 7.2 compatible?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, Our site has a fatal error when we try to login to the backend. I disabled RevSlider and we can now access the backend. We need to update the theme as we are on an older version. I renewed the license, downloaded the zip file and noticed various components appear to be missing. I filed a ticket last night. I tried to login in this morning and this is the error message on your support forum (https://support.nicdark.com/wp-login.php) when I try to login:
Support Forum Error Message
Warning: Parameter 1 to wp_default_scripts() expected to be a reference, value given in /home/nicdark3/public_html/support/wp-includes/plugin.php on line 571Warning: Parameter 1 to wp_default_styles() expected to be a reference, value given in /home/nicdark3/public_html/support/wp-includes/plugin.php on line 571
Warning: Illegal string offset ‘user_login’ in /home/nicdark3/public_html/support/wp-includes/user.php on line 29
Warning: Illegal string offset ‘user_password’ in /home/nicdark3/public_html/support/wp-includes/user.php on line 31
Warning: Illegal string offset ‘remember’ in /home/nicdark3/public_html/support/wp-includes/user.php on line 39
Warning: Cannot assign an empty string to a string offset in /home/nicdark3/public_html/support/wp-includes/user.php on line 39
Warning: Illegal string offset ‘user_login’ in /home/nicdark3/public_html/support/wp-includes/user.php on line 54
Fatal error: Uncaught Error: Cannot create references to/from string offsets in /home/nicdark3/public_html/support/wp-includes/user.php:54 Stack trace: #0 /home/nicdark3/public_html/support/wp-login.php(775): wp_signon(‘c’, ’’) #1 {main} thrown in /home/nicdark3/public_html/support/wp-includes/user.php on line 54
We need to fix our website as quickly as possible, but even more so can you please fix your support forum. I cannot login at all… Yvonne
Hi,
thanks, we have already fixed the problem.
Have a good day Bye
I would like to know how we can update the theme from 2.2 to 3.0. The help mention the update procedure very briefly and the procedure does not work. And please dont tell us to open the ticket on your website. You should keep good documentation to your theme.
Hi,
yes sure you can follow the official documentation, you can find the link on the local documentation that you can find on your package ( Documentation folder ).
For any problem you can open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
Have a good day Bye
I found the article how to upgrade from 2.x to 3.0, but there is no info, how to upgrade the current web with the content. There are steps how to create whole new website and create again all the pages. It is not upgrade, it is new installation with partial migration. I cannot open the ticket on the web, I tried but I cannot send it.
Hi,
if you have not purchased the support service you can’t contact the support team so you can ask to your developer or check the documentation if you have any problems/doubts with the theme.
More info on item support here : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportHave a good day Bye
Hi,
I’m sorry for your experience, we love our customers and our team trying to always give the best. Our results confirm this, over 23,000 customers have purchased our products and continue to support us every day. For any problem we are available on our support forum.
Have a good day Bye
please help : why i check and than save main menu error : 403 Forbidden
Access to this resource on the server is denied!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
already to open ticket support
Thanks
I follow the video and when I install XML file error comes “Sorry, there has been an error. This does not appear to be a WXR file, missing/invalid WXR version number “
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi Nic, i am not sure i should update my support as i didn’t ever use it but i have just update wordpress and got the following line error.
e of undefined constant REQUEST_URI – assumed ‘REQUEST_URI’ in /home3/bridgeco/public_html/wp-content/themes/babykids/functions.php on line 73
When i download and upload the new function from your theme it gets rid of all my menu and everything, they way i have set things out etc
Hi,
yes sure if you want to contact the nicdark support team you have to renew the support service and then you can open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
More info here : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportBye
Hello,
my client´s site has been set up in 2015 with the Baby kids theme. After recent updates of a theme and plugins, any edit on the pages causes that the front-end breaks. Instead of regular components, like title, text, divider, tabs etc. it´s showing shortcodes and the layout breaks. We have managed to update WP bakery plugin as well, and when creating a new page, there are no problems. The problem is, however, to edit old pages, that´s when the layout breaks and shows shortcodes. Also, I have noticed that some components like tabs have different colors than before. For example, the yellow colored tab no more exists, which means all our yellow tabs stopped showing correctly throughout the website. This website has many pages and creating every page again only to change a bit of a text is very time-consuming, expensive and ineffective.
I can not open a support ticket because it has already expired. But I am sure I am not the only one with this problem and it has a simple solution which, I hope, you will write here.
Website: http://www.dadteam.sk/Thank you very much for your help Regards Barbara
Hi,
unfortunately for understand the problem that you have on your project means entering on your site with some wp-admin credentials to access and investigate the problem.
This thing can be done by your developer or with our expert supporters through the support platform.
Have a good day Bye
I have recreate a site that uses the 2.2 version of the theme.
I do not see a child theme included with the new 3.0 version.
Is it possible to get that from you?
I feel like it should have been included with your new theme.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, I purchased this a while ago and everything was fine. Since my site hosting has auto updated to php 7.2 I can no longer access the wp-admin page. If i run the options to fix this, my site breaks completely. I have been contemplating re-building the site but the new demo looks nothing like my original site. Are you able to resolve this?
Hi,
unfortunately for understand the problem that you have on your project means entering on your site with some wp-admin credentials to access and investigate the problem.
This thing can be done by your developer or with our expert supporters through the support platform.
So please for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Have a good day Bye
Hi! I already bought the theme – how can I activate a-bakery? it always asks for activation on their site.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, We have installed the theme in the following domain name : http://www.dheeglobalschool.com/, now we have upgraded the WordPress to 5.0, now we would like to install the SSL certificate we are not able to install the SSL, because redux_demo variable is not working as expected in https mode.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, I have this theme. Does it work with WP 5.0? Should I update my WP?
Hi,
the theme works well with the latest wp version but be sure to install also the latest wp bakery plugin version.
However for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
Have a good day Bye
Hi, How do we setup an events if this events occurs for many days? Is there a way to say from DD/MM/YY to DD/MM/YY? Thanks for your help
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I haven’t updated this theme since version 2.2. If I update to 3.0 will I have problems??
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
This is not PRESALE. I already own the theme. I will have to manually update this theme since it’s not allowing me to do so through Envato Market. I haven’t updated this theme since version 2.2. If I update to 3.0 will I have problems??
Hi,
I know but since you have not purchased the support service we can do the favor to you to reply to your question through the contact form above.
Have a good day Bye
Hi, do you have an update to support WordPress 5 ? And all plugins like VC ? We have updated but we can’t control the pages cuz the editer is not compatible.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, I come by way of Envato Elements. Love the theme, but for some reason, nowhere in your online documentation can I see anything to do with DEMO IMPORT.
I have tried importing .json and xml files, but nothing is working. Because there is no documentation, I might be doing it wrong in regards to what order I should import each data.
Please help
Hi,
Envato Elements doesn’t provide support for wordpress themes at the moment so for get support of that item you have to purchase it in themeforest.net.
More informations here : https://help.elements.envato.com/hc/en-us/articles/220734568-Item-Support-on-Envato-ElementsHave a good day Bye
kindly waitting for your respons on support tickets .. can you do it little faster please?
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
huh .. I’m sorry, I didn’t receive email notification about new answer
Don’t worry 
The calendar doesn’t work when selecting sort by Event Date. It sorts by month not year, so January is always first no matter what year. December is always last.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi. just got this theme to make update for a customer (i+mnot the owner as you can see no “purchased” tag
When we activate SSL on server theme breaks .. half of it .. no header images, no changes available.
We also tried to update to lates version (3.0) and broke the header and some elements, also ne theme settings in admin .. and idea? Thank you
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
already posted .. imamo lokalni faktorji kaj prednosti?
Perfect thanks
How can I see the license for this theme?
Hi,
you can view the license in the item page here : https://themeforest.net/item/baby-kids-education-primary-school-for-children/10240657Have a good day Bye
