63 comments found.
Can I upload videos in the theme?
Is there a way to recover megamenus templates?
Hello,
We haven’t tested theme with this Mega menu plugin. You may need additional customization of the theme files for full compliance.
If there is a need, our Customization studio may help you with that. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support .
Thank you.Hello Julia!
Until the last update of the theme, an option was available in the preview of Services with the date (https://prnt.sc/tsscgp) and this was configured in Item Option (https://prnt.sc/tsscs6) for each Service. However, after the update, this disappeared and there is no such setting in Item Option anymore (https://prnt.sc/tssdul).
Could you help me please?
Best wishes,
Alexey
Hello Alexey,
Please submit a ticket under ‘Pre-sale Question’ tab at https://themerex.net/support – our Support team look into that.
This doesn’t require support renewal.
Thank you in advance.Do you also have same html template for sale ?
Hello,
We appreciate your interest in our theme!
The theme does not include HTML files. If there is a need, our Customization studio can create the HTML version of the theme. To get a quote, please submit your request under ‘Get a free quote’ tab at https://themerex.net/support/
Thank you.Hello, we are trying to use this theme on a staging site to get ready for a launch on an updated domain. Can you give me some guidance as to how to achieve that since it is still 1 website, but we need the premium features for testing.
Hello,
You may install theme on test server, add changes and move website from test server to main server.
We recommend using Duplicator plugin to migrate the website:
https://youtu.be/yZ7pHmR9JC8 Best regardsThank you for the reply. We have already started the Staging/Test site and are having issues with the Theme. For example, under Customize, only the “Default Header” style option is available via the drop-down. Is there something specific that needs to be done to activate those premium features? Since we’ve already started on the new build, using duplicator would remove that work.
I think I’ve resolved the issue with the Customizer, and the other problems may be related to WPBakery v6.0.5 instead of v6.1 – What needs to be done to correctly activate that for the staging site?
Hello,
Please submit a ticket under ‘Pre-sale questions’ tab at https://themerex.net/support/ – we’ll provide you with latest version of plugin.
This doesn’t require support renewal.
Thank you in advance.I uploaded the logo, but it’s showing up extremely small. I’ve tried adjusting the actual logo itself, but it doesn’t make a difference. Is there a way to adjust the size in the theme?
Hello,
Try to increase width of column where logo is located in your header layout.
Click on Edit option for column, go to Responsive options tab and increase column width. You may also decrease width of column where menu is located.
After that adjust logo’s size by adding this code in Appearance> Customize> Additional CSS: .sc_layouts_logo img { max-height: 50px !important; }
Best regardsWorked great! Thank you!
How I change the logo in the template, I can´t find the way to do it…
Hello,
Sorry for delayed reply – we don’t work on weekends.
The logo uploaded in the Customizer can be overwritten by the logo image selected in the Header layout. This allows you to upload a different logo image for each page.
1) Check what header style is selected in the Appearance > Customize > Header > Header style. (You can choose a different header style for a particular page in its Theme Options.) 2) Navigate to the Layouts > All Layouts and open this header layout. 3) Locate the Layouts: Logo shortcode and click on the Edit button. 4) Upload a new logo in the Layouts: Logo Settings > General > Logo section and save the changes.
If you still have any further questions, please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
Thank you.I have messaged twice now about a refund but have had no reply. Can you please reply. I purchased mistakenly and would appreciate communication around this please. Also, when I attempted to join your support page it gliched me out and I was unable to connect to it. So I am left with no other option but to communicate on this public page.
Hello,
Unfortunately we have found no tickets from you.
As the theme authors, we keep to the Envato refund policy: http://themeforest.net/page/customer_refund_policy
All the refund requests should go through the Envato team: https://themeforest.net/refund_requests/newThank you for understanding.
Hi, is it possible to create online courses with this theme?
Hello,
You may need to install some plugin for online courses.
If you have any further questions, please submit a support ticket at https://ancorathemes.ticksy.com/ – and get qualified assistance.
Thank you for understanding.
does the theme support rtl ?
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. Additional rtl stylesheets are needed for RTL support. If there is a need, our Customization studio can create them for additional fee. To get a quote, please submit a ticket to category “Request Paid Customization” at https://ancorathemes.ticksy.com/ .
Thank you for understanding.
How can i modify __style.css and __color.css, when i try to format it or change some css value and replace it on server, it will destroy my layout. Please advise,
Hello,
Mentioned .css file contains colors generated from Color scheme editor in Customizer.
We do not recommend changing this .css file as it is generated using LESS.
All the color and font changes should be made in admin panel in Customize> Color scheme editor
In case you want to overwrite the styles from this file and some of theme are not presented in color scheme, we recommend adding its css rules to style.css file of the child theme (or to Customize> Additional CSS), just use ”!important”.
If you have any further questions, please submit a support ticket at https://ancorathemes.ticksy.com/ – and get qualified assistance.
Best regards
Hi! Thanks a bunch for a great theme! Could you tell me please if it support Cyrillic (Russian/Ukraine) Fonts?
Hello Alex,
Thank you for your nice words!
The theme allows you to upload Google fonts that support Cyrillic characters in Appearance> Customize> Fonts settings> Load fonts
So you can test if current fonts loaded to theme support Cyrillic and if there is a need – just load new font that supports it.
Don’t forget to specify Cyrillic subset: http://prntscr.com/mrd25o
Best regards
Hi Julia,
Thank you for your support! Can you tell me one more question? How I can realize events scheduler with interactive calendar and opportunity to make an appointment on event by online? I know about integration your theme with plugin Event Calendar but my developer told me that this plugin has a different stucture so it need to be updated too hard 
Maybe there are some eхamples of good integration theme with Event Calendar?
Best regards
Hello Alex,
Let our Tech Support Team take a closer look at this feature/option to check if additional customization of the theme files is required. Please submit a support ticket at https://ancorathemes.ticksy.com/
Thank you in advance!
I am looking into this theme, question I have is that how does the classes work for purchase? Is this with WooCommerce or something? I need to understand the purchase class and payment process. Any info I can look at with this theme?
Hello,
Sorry for delayed reply – we don’t work on weekends.
Courses post content is edited in Visual Composer. So you can change the button link to the product page like this: http://crown-art.ancorathemes.com/product/art-supply-cardiff-art-activity-easel/ When clicking on “Register” button, the customer will be directed to the product page with full description and will be able to pay on-line. The theme is fully compatible with Woocommerce plugin.
If you have any further questions, please submit a support ticket at https://ancorathemes.ticksy.com/ – and get qualified assistance.
Regards
Hello, is a theme full compatible with WPML?
Hello,
Yes, theme is fully compatible with WPML.
Regards
everything is deactivated now as I fix it
Hello,
Sorry for delayed reply – we don’t work on weekends.
As I can see, your support ticket was replied. Please expect reply from our team in a short while.
Thank you for understanding.
Hey,
Is it possible to login on your demosite? Can’t find a demo username/password but would like to see the site.
Poul
Hello Poul,
Thank you for your interest in our theme!
I think we can figure something out for you, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/
Thank you in advance.
Hello, thx for this awesome theme guys. Where do I translate contact form, I could’t find it. Your Name, Your E-mail, Your message, and Send message button. I translated everything except this.
I got it. You have to edit/translate .mo ThemeREX Addons plugin as well.. This is weird. Ok, i got another question: How can I fix this bug: http://risuem.alteroo.ru/2018/05/06/oneday_drawing/ see date behind the picture, you got that bug on demo as well.
Where I can translate FILTER – ALL in News section, damnt, guys this is so complicated translation…. I usually translate all in one theme file using LocoTranslation plugin. In your theme, it’s headache…
Hello,
Please check this info how to translate the theme and plugins: http://crown-art.ancorathemes.com/doc/#translationsIf you still will have issues with the translation please submit a ticket to our support system.
I got it. Now, please answer on my previous question. About your bug.
Hello,
Take our apologies for the delay. The screenshot you provided will not open. Could you please provide a working link? You may use https://prnt.sc/ service. Thanks a lot!
Regards
Hi. I am unable to enter Google Map API Key, as the map is not appearing despite the latitude and longitude information is entered there.
Hello,
We need to check your website. Please provide your website details in the support ticket at https://ancorathemes.ticksy.com/. Our tech support team will be glad to assist you.
Regards
Hi. Does this theme include gallery feature. If yes then its premium or on trial ?
Hello,
We appreciate your interest in our theme! Essential grid plugin is included in the package as a bundled plugin. So you will get plugin updates in new theme releases. It is fully functional without the activation with a license key. Here is the example of demo gallery page: http://crown-art.ancorathemes.com/grid/
Regards
Hi. I am unable to enter Google Map API Key, as the map is not appearing despite the latitude and longitude information is entered there.
Please provide your website details in the support ticket at https://ancorathemes.ticksy.com/. Our tech support team will be glad to assist you.
Hi, Can this theme be used without WP Bakery? Or that plugin essential to the layouts as seen in the demos?
Hello Dan,
We appreciate your interest in our theme. All the demo layouts are created with WPBakery Visual Composer. Feel free to use another page builder, however, we cannot guarantee its full compatibility with the theme.
Regards
