Discussion on Crown Art | Drawing and Music School WordPress Theme

Discussion on Crown Art | Drawing and Music School WordPress Theme

Cart 397 sales
Well Documented

AncoraThemes supports this item

Supported

This author's response time can be up to 1 business day.

52 comments found.

zataraa Purchased

Hello, how to remove breadcrumbs from all pages?

Hello,

Thank you for contacting us!

You can easily delete breadcrumbs with WPBakery page builder under Layouts > All layouts. Here is the screenshot – https://prnt.sc/Ctgu1lllc7Kj

Regards.



Support Portfolio Website

Thank you for your answer, I don’t think I explained myself well, please look at the header where the word “home” appears in white, I don’t have a menu, and I removed the name of the page, but that still appears

example: bit.ly/3Hy91v8

Thank you!

Where I can find the course ID number?

Hello,

Thank you for choosing our theme!

You can find it in the browser tab when editing the course, here is an example – https://monosnap.com/file/1z6qJWxmkihJZ28gDywT7ohz3hnJ3K

In case you get any other questions, please submit a ticket at https://themerex.net/support/ – our Support team will provide you with further assistance. Thank you

Regards.



Support Portfolio Website

ok, thank you. I find it.

You’re more than welcome. Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.

Have a nice one!



Support Portfolio Website

I noticed that there is a lot of space between one row and another. How can I reduce it? Thank you!

Hello,

Thank you for choosing our theme!

Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Any links and screenshots would be much appreciated.

Thank you!



Support Portfolio Website

mrhelp

mrhelp Purchased

Hi, I’ve been using your theme for more than year and it’s been great but lately I have noticed there is a problem with rendering homepage slider in Chrome and Firefox.

The slider is not 100% wide and the only way to fix it, is to change the size of the web browser window size :)) please view it in Chrome/Firefox: https://piotrowiakdesign.pl/

Can please help?

Best Regards, Krzysztof

Hello Krzysztof,

Please set Row stretch: Default for row where slider is located: https://prnt.sc/1rdigsw After that go to “Slider Layout” > “Sizing” and set “Full Width” in the Module General Options: https://prnt.sc/1rdifuy

Clear browser’s memory cache, re-load page and check your website.

Thank you.



Support Portfolio Website

mrhelp

mrhelp Purchased

Thank you Julia, it’s working perfect now!! :)

Hello Krzysztof,

Happy to help :)

Cheers



Support Portfolio Website

Why the theme and WPbackery doesmt work? I have wordpress5.8, php 7.4. Whats the problem?

Hello,

Thank you for contacting us!

To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://crown-art.ancorathemes.com/doc/#theme_update_plugin

Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr

In case you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body (it doesn’t require support renewal). Our Tech Support team will assist you.

Regards.



Support Portfolio Website

The is a beautiful theme. Any plans to make it compatible with Elementor?

Hello,

Thank you for your interest in our theme!

This theme is built with WPBakery. It is a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builder – no programming knowledge required.

In case you have any difficulties using the plugin, just submit a support ticket at https://themerex.net/support Our Tech support team will be glad to assist you.

If there is a need, our Customization Studio would be glad to help you with theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.

Regards.



Support Portfolio Website

Hello, I cannot edit my theme pages with the page editor: WP Bakery Page Builder. When you click on edit it loads without any response. Thank you for answering me Best regards

Hello,

Thank you for choosing our theme!

Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://crown-art.ancorathemes.com/doc/#theme_update_plugin

Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr for WordPress 5.6.

If the issue persists, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.

Regards.



Support Portfolio Website

Hi, is compatible with version 5.6 of WP?

Hello,

Thank you for contacting us!

The theme is compatible with WordPress 5.6. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://crown-art.ancorathemes.com/doc/#theme_update_plugin

Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr for WordPress 5.6.

In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.

Regards.



Support Portfolio Website

My theme is not loading…I downloaded it, tried to upload to WordPress but the page is loading with nothing happening. Please help!

Hello,

Please submit a support ticket at https://themerex.net/support – our Support team will be happy to help.

Thank you in advance.



Support Portfolio Website

Can I upload videos in the theme?

Hello,

Sure. You may use Video widget shortcode or use Revolution slider plugin.

Best regards



Support Portfolio Website

Is there a way to recover megamenus templates?

Hello,

We haven’t tested theme with this Mega menu plugin. You may need additional customization of the theme files for full compliance.

If there is a need, our Customization studio may help you with that. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support .

Thank you.



Support Portfolio Website

Hello Julia!

Until the last update of the theme, an option was available in the preview of Services with the date (https://prnt.sc/tsscgp) and this was configured in Item Option (https://prnt.sc/tsscs6) for each Service. However, after the update, this disappeared and there is no such setting in Item Option anymore (https://prnt.sc/tssdul)​.

Could you help me please?

Best wishes,

Alexey

Hello Alexey,

Please submit a ticket under ‘Pre-sale Question’ tab at https://themerex.net/support – our Support team look into that.

This doesn’t require support renewal.

Thank you in advance.



Support Portfolio Website

Do you also have same html template for sale ?

Hello,

We appreciate your interest in our theme!

The theme does not include HTML files. If there is a need, our Customization studio can create the HTML version of the theme. To get a quote, please submit your request under ‘Get a free quote’ tab at https://themerex.net/support/

Thank you.



Support Portfolio Website

Hello, we are trying to use this theme on a staging site to get ready for a launch on an updated domain. Can you give me some guidance as to how to achieve that since it is still 1 website, but we need the premium features for testing.

Thank you for the reply. We have already started the Staging/Test site and are having issues with the Theme. For example, under Customize, only the “Default Header” style option is available via the drop-down. Is there something specific that needs to be done to activate those premium features? Since we’ve already started on the new build, using duplicator would remove that work.

I think I’ve resolved the issue with the Customizer, and the other problems may be related to WPBakery v6.0.5 instead of v6.1 – What needs to be done to correctly activate that for the staging site?

Hello,

Please submit a ticket under ‘Pre-sale questions’ tab at https://themerex.net/support/ – we’ll provide you with latest version of plugin.

This doesn’t require support renewal.

Thank you in advance.



Support Portfolio Website

I uploaded the logo, but it’s showing up extremely small. I’ve tried adjusting the actual logo itself, but it doesn’t make a difference. Is there a way to adjust the size in the theme?

Hello,

Try to increase width of column where logo is located in your header layout.

Click on Edit option for column, go to Responsive options tab and increase column width. You may also decrease width of column where menu is located.

After that adjust logo’s size by adding this code in Appearance> Customize> Additional CSS: .sc_layouts_logo img { max-height: 50px !important; }

Best regards



Support Portfolio Website

Worked great! Thank you!

How I change the logo in the template, I can´t find the way to do it…

Hello,

Sorry for delayed reply – we don’t work on weekends.

The logo uploaded in the Customizer can be overwritten by the logo image selected in the Header layout. This allows you to upload a different logo image for each page.

1) Check what header style is selected in the Appearance > Customize > Header > Header style. (You can choose a different header style for a particular page in its Theme Options.) 2) Navigate to the Layouts > All Layouts and open this header layout. 3) Locate the Layouts: Logo shortcode and click on the Edit button. 4) Upload a new logo in the Layouts: Logo Settings > General > Logo section and save the changes.

If you still have any further questions, please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.

Thank you.



Support Portfolio Website

I have messaged twice now about a refund but have had no reply. Can you please reply. I purchased mistakenly and would appreciate communication around this please. Also, when I attempted to join your support page it gliched me out and I was unable to connect to it. So I am left with no other option but to communicate on this public page.

Hello,

Unfortunately we have found no tickets from you.

As the theme authors, we keep to the Envato refund policy: http://themeforest.net/page/customer_refund_policy

All the refund requests should go through the Envato team: https://themeforest.net/refund_requests/new

Thank you for understanding.

Hi, is it possible to create online courses with this theme?

Hello,

You may need to install some plugin for online courses.

If you have any further questions, please submit a support ticket at https://ancorathemes.ticksy.com/ – and get qualified assistance.

Thank you for understanding.

does the theme support rtl ?

Hello,

Thank you for your interest in our theme!

The theme has a left-to-right text direction by default. Additional rtl stylesheets are needed for RTL support. If there is a need, our Customization studio can create them for additional fee. To get a quote, please submit a ticket to category “Request Paid Customization” at https://ancorathemes.ticksy.com/ .

Thank you for understanding.

How can i modify __style.css and __color.css, when i try to format it or change some css value and replace it on server, it will destroy my layout. Please advise,

Hello,

Mentioned .css file contains colors generated from Color scheme editor in Customizer.

We do not recommend changing this .css file as it is generated using LESS.

All the color and font changes should be made in admin panel in Customize> Color scheme editor

In case you want to overwrite the styles from this file and some of theme are not presented in color scheme, we recommend adding its css rules to style.css file of the child theme (or to Customize> Additional CSS), just use ”!important”.

If you have any further questions, please submit a support ticket at https://ancorathemes.ticksy.com/ – and get qualified assistance.

Best regards

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey