172 comments found.
once we have uploaded the theme to production, auto pages are generated. the title is in chinese. this theme has become a headache for us. we highly regret buying this theme. and support has been awful
Hello, Dear Customer. Your statements are offensive, because we have answered on your question less than 1 hour via our support system: http://prntscr.com/nrv34a Please provide us with more details via our ticket system at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Hello,
Please I urgently need a help with the template. Once I added stripe payment method, cart page stopped to work properly. I sent you a ticket but I still dont have an answer about it. I was supposed to launch this week but because of that issue I am forced to delay the launch. Please could you help me with this..
Best regards
Hello, Dear Customer! We are resolving your request. Soon we will provide you with a solution. Best Regards!
I can’t seem to find a way to center align the button.
Hello, Dear Customer! We can solve this issue, just specify in ticket # https://mwtemplates.ticksy.com//ticket/2011969/ what button exactly do you want to align center. Thank you. Best Regards!
Hi, I ended up having to apply CSS. Thanks. Sorry for the late response, life got hectic.
Hello, Dear Customer! Thanks for informing us about positive result. Best Regards!
1. The particles effect isn’t working on the home page slider. How do I get it to work?
2. How do I change the social media links on the home page slider?
3. How do I add a “dark” logo to the header section if the header section is set to “light”.
Hello, Dear Customer!
1.In order to switch on the particle effect, please click WP Dashboard => Slider Revolution => Add ons. You need to install and activate it.
http://prntscr.com/nosvgs
.2.If you want to change the social icons, please click WP Dashboard => Appearance => Widgets
http://prntscr.com/not6h7
If you want to change the logo, you can do this in Customize section
http://prntscr.com/not7m5
If you will have more issues, you can submit with the private ticket on https://mwtemplates.ticksy.com with following info and screenshots:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about these both points.
Best Regards!
The solutions aren’t helping. Ill subimt a ticket so you can see exactly what I’m struggling with.
Ticket submitted!
Hello, Dear Customer! Thanks for your ticket. Our team is processing it now. Best Regards!
Hi, thanks for sorting out point number 1. But the rest of the my issues are still not solved.
Hello, Dear Customer! We have sorted our all your questions, please check ticket once more. thanks for your patience. Best Regards!
You solved issue number 3 by changing our brand colors, that is not an optimal solution. You were supposed to make the logo work the same way that it works on your demo. But its fine I eventually found a way around. Thanks for helping with the other issues 
Hello, Dear Friend! Thank you for your response. We will find an optimal solution for your and post it in ticket as soon as possbile. Sincerely, MWTemplates Team.
is the ticketing system operational
Hello, Dear Friend! Our customers can submit their support requests via ticket system https://mwtemplates.ticksy.com/ If you have additional questions – please ask us. Best Regards!
Hi,
Site doesn’t show on explorer!! Please how to solve this
Best regards
Hello, Dear Customer! Please do not worry about this, because in accordance with the latest concepts of web development Microsoft change it’s browser engine to chromium core: https://www.theverge.com/2018/12/6/18128648/microsoft-edge-chrome-chromium-browser-changes Sorry to say, but in fact IE and Edge are going to the past. Best Regards!
Hi, can’t seem to activate the particles effects on the home page. Works on the other pages but i would like to edit the options to the library?
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you quickly. Best Regards!
Hi,
Am getting this message “500 INTERNAL ERROR”right after I activated plugins. Can you please help with the installation?
Regards
Hello, Dear Customer! First of all, increase memory limit in your WP configuration: https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/ Also make sure that your server is running at minimum 5.6 PHP version. If not – contact your hosting provider and ask them to switch PHP version to 5.6 Besides please read this manual about how to fix this issue: https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-the-500-internal-server-error-on-your-wordpress-website Best Regards!
Hi,
thank you for your help. Its works now. I have another question: I like button on cart and product detail to look like ones on home page fo package. what is the way please.
Best reagards
Hello, Dear Customer. We can assist you with help you with this request. Please submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you with great pleasure. Best Regards!
Hi, How do i activate the particles effects like your demo?
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you quickly. Best Regards!
Hi, Where is the PSD files ?
Hello, Dear Customer! Please email us at support@modernwebtemplates.com and we will provide you with all necessary data. Best Regards!
Issue in demo content install
ERROR: Cannot open zip (Error
Hello, Dear Customer!
Please send us the private ticket on https://mwtemplates.ticksy.com with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about these both points.
Best Regards!
why the parallax is not working in the slider like the demo ? i want the same thing as demo nothing is working
and all other pages dont have a parallax or othe purple color its not like the demo
https://prnt.sc/n74s4a https://prnt.sc/n74sc9its not like the demo at all hope you can fix this thank you
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ and we will fix this issue very quickly for you. Best Regards!
a ticket is sent with login credentials
Thank you, we are processing your request. Best Regards!
HI there,
For the theme “SKYMAX” on the Home page, as you scroll down to Choose a package. There’s PLATINUM, ADVANCED and STARTER data plans. please confirm if these data plans can be added to a shopping cart?
Hello, Dear Friend! Sure, you may link this button to your custom link (for example WooCommerce product): http://prntscr.com/n42eat If you have additional questions – please ask us. Best Regards!
Awesome thanks. just to clarify the “WooCommerce product” is it embedded in the “SKYMAX” WordPress theme already for me to use? *apologies I’m fairly new to WordPress
Hello, Dear Customer! Yes, the WooCommerce shop is included in theme with the products page: http://webdesign-finder.com/skymax/shop/ Best Regards!
Hi, the interconnecting dots of the slider that shows on the demo theme you have, they do not appear in my website, i just upload the sample data, and they never appeared, how can i solve this issue?
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
I already create the ticket, waiting for your response
Hello, Dear Customer! We have successfully fixed the issue with Revolution Slider. Please check the ticket. Best Regards!
the template did not come with the files in .psd as described, besides my sliders do not have the background effect that the original template shows
Hello, Dear Customer! Thanks for your message. Please submit a private ticket at https://mwtemplates.ticksy.com and we will perform all your requests quickly. Best Regards!
Hi, i have a problem installing the demo content in my webpage. I have the following error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 3000001 bytes) in /XXXXX/class-requests.php on line 644…
I really need to install it, i change the memory limit in the php.ini file, but i still trying without success, ¿how can i install the demo content? maybe in a manual way.
Hello, Dear Hello, Dear Customer! Usually this issue occurs due to the outdated version of your PHP. Please check your current version of PHP and if it is lower than 5.6.33 – please switch your current PHP version to 5.6.33 It is possible to perform via cPanel or other similar control panel for the hosting. You may also ask your hosting support to upgrade PHP version. Also please increase php memory limit value via wp-config.php file This manual will help you to perform this: http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/ Let us know about result. Best Regards!
Hi, the current PHP version is 5.6.40, It should work, right? Is there anything else I can review?
Hello, Dear Customer! In order us to help you resolve this issue – please submit a private ticket at https://mwtemplates.ticksy.com/ You may also contact your hosting support for assistance in this case. Best Regards!
Hello, I want to ask if it’s able to freeze header animation of “interconnected dots”. It’s taking 100% of CPU core because of rendering.
Best regards!
Hello, Dear Friend. Thanks for your message. Could you please email us at support@modernwebtemplates.com and provide us with more details of this issue? It is very important for us, because we will improve theme due to the your information. Thank you!
I have a doubt, in the option ‘Theme Meta’ when i select the social media buttons and then save, they do not appear anywhere, i’m i making something wrong? Additional to this, in the slider there is a vertical text that says ‘Follow’ and has three social media icons below, i cannot find where is that text and that social media icons, to edit them.
I would appreciate your help in both matters.
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com and we will assist you. Best Regards!
Hi, where i can find the demo data?
Hello, Dear Customer!
Please read our documentation and watch video tutorials here.
http://webdesign-finder.com/docs/skymax/documentation_theme/index.html
You will find in it, how to install the demo content and also how to set op the different sections on your website.
Best Regards!
Thank you
We are always glad to help you!
it says style.cc is missing
Hello, Dear Customer! First of all, please unzip the package themeforest-23242842-skymax-internet-technologies-wordpress-theme.zip and then use skymax.zip for theme installation. Please read our documentation and watch video tutorials here: http://webdesign-finder.com/docs/skymax/documentation_theme/index.html Pay your attention on the following topics: Frontpage customization, How to use Unyson Page Builder, Customizer options etc. Best Regards!
