272 comments found.
Support is really slow. I raised a ticket and its more than 24 hours and no response. Woocommerce templates are old and not compatible with the theme.
Hi,
I just checked this username on our support center but couldn’t find any submitted ticket by this username.
Also, we’re working on a new update regarding the woocommerce templates ans we’ll release it asap.
Thanks for your patiances
Cheers!
The checkout page is really messed-up and it’s been three days and no response from your support team.
I have to launch the site, and the only thing I’m struggling with is the check out page. Please get back ASAP. No body is replying to the ticket, I dont know what to do?
hi i have 3 problems how to add Products Filter to product-category and boutique and how to add icons to sidebar categories (beauty , events , fashion…)
Hi,
Thank you for purchasing Froday WordPress Theme.
Please submit a ticket on our support center provded below. Our support team will help you out.
Support: https://klbtheme.ticksy.com/
Best Regards.
Pre-sales question: I’m looking for a coupon theme that allows me to send an email to the customer, following the purchase of the coupon, with a unique code. The customer will then have to go to the store to redeem the coupon. Does your theme include this feature?
Hi there,
Thank you for your interest.
Unfortunately, that option is not currently possible but noted down for the next update.
Cheers
Hi! in mobile, how to move add to cart block to above description tab
Hi,
First of all, thank you for purchasing Froday WordPress Theme.
Please contact with our support staff through our support system.
Support: https://klbtheme.ticksy.com/
Best Regards.
Hello! How to set default coupon or deals on store?
Hi,
First of all, thank you for purchasing Froday WordPress Theme.
If you can contact with us through our support system, We will take a closer look on your issue and help you solve it asap.
Support: https://klbtheme.ticksy.com/
Best Regards.
Hi there. I really like your theme and I just purchased it. I am customizing my website and I want to ask how do you turn off the bottom section, the one between the subscribe and footer copyright. Thank you in advance.
Hi,
First of all, thank you for purchasing Froday WordPress Theme.
Can you open a new ticket about the issue,please?
Support: https://klbtheme.ticksy.com/
Best Regards.
I send you a message on the link you gave me and you haven’t replied yet.
Hi,
We are really sorry for delay. You can contact with our support staff now.
Best Regards.
Thank you so much for your excellent support.
You’re more than welcome.
If you need more help please let us know through our support system.
Best Regards.
hi, I like this theme and I wil buy it , but I have question : can I change the button ’’buy product’’ by ’’Get coupon’’ and if someone clicks on that button, he will bring it to an affiliate link in a new window.
Hi,
Yes you can change the button and the button will be opened in a window.
Best Regards.
Hello,
This is a pre-sale question! Is it multisite enabled or would I require separate licenses for the sub-sites of a multisite network ?
Hi,
First of all, thank you for your interest in Froday WordPress theme.
You can use the theme for more than one domain but We can only provide support for a domain.
Best Regards.
Hi,
Can we convert this theme into mobile app please confirm.
Hi,
First of all, thank you for your interest in Froday WordPress Theme.
If you have webview app you can use it. In addition, the theme is 100% responsive.
Best Regards.
Hello thank you for the theme. it is great How do I remove the RTL blue button on top of the slideshow?
Hi,
First of all, thank you for purchasing Froday WordPress Theme.
You can disable the button from Dashboard > Appearance > Theme Options > Header Settigs > Bottom Header. In addition; The ticket which is opened on our support system has been answered. If you need more help please contact with our support staff.
Best Regards.
I need to know about your speed please test it on https://developers.google.com/speed/pagespeed/insights/ and let me know
Hi,
We have not activated W3Total Cache plugin. When you use the plugin, the pagespeed results will be increased.
Best Regards.
How can we show product catalog on this https://ibb.co/tXS0TcX
Hi,
I couldn’t understand the question. can you give us more details,please?
Best Regards.
On grid list need to show product catalog can do or not? https://imgur.com/a/NQjdBk6
Hi,
The image url not working.
Best Regards.
On grid list / Can show product catalog or not?
Hi,
Unfortunately it is not possible.
Best Regards.
Really interested in this theme, how can you register as a seller? and how does the theme make money? is there a subscription charge or is it a percentage of sales?
Hi,
First of all, thank you for your interest in Froday WordPress Theme.
Unfortunately the theme has not Multi Vendor feature.
Best regards.
Hi the countdown clock doesn’t show on the product page
Hi,
First of all, thank you for purchasing Froday WordPress Theme.
Can you send us a screenshot about the issue through our support system,please? We will take a closer look on your issue and help you solve it asap.
Support: https://klbtheme.ticksy.com/
Best Regards.
Hi – Raised a ticket via https://klbtheme.ticksy.com for a full refund. Ticket no: 1870067.
Hi,
First of all, thank you for purchasing Froday WordPress Theme.
The ticket has been answered.
Best Regards.
Hi! Great theme! On the coupon carousel on the main page how do I get it to work so people can click the link? When I hover it just says # even if I fill out the Coupon settings destination URL. https://offerdetectives.com
Hi,
First of all, thank you for purchasing Froday WordPress Theme.
We have added the feature for carousel.It will be available within next update.But We don’t want to make you wait. If you can contact with us through our support system, We will take a closer look and help you solve it asap.
Support: https://klbtheme.ticksy.com/
Best Regards.
Thank you for the reply, if it is in the next update I can wait 
Ok, but just to confirm I wanted to outline our need exsactly. we need this functionality 100%...
1) Unique coupon codes per user. Our partner will pass us a csv of 1000 coupon codes for example. We need to import these codes and put them in a particular offer. We want these codes to be renewed each month, but during that month the user only gets one when they click to reveal.
2) We want to have a membership so that these codes are only accessible for registered users and have different codes visible based on what membership they have. We are thinking of using Restrict Content Pro plugin ?
Many thanks
Hi,
First of all, thank you for your interest in Froday WordPress Theme.
1-) We have used WooCommerce to create a coupon code. So it is not possible.
2-)You should use a membership plugin for that.
Best Regards.
hello I am deciding to buy this theme or another one. can the deal display the number of people who bought the deal? or the number of deal left?
Hi,
First of all, thank you for your interest in Froday WordPress Theme.
Unfortunately the feature is not available.
Best Regards.
The theme looks interesting but hasn’t been updated since november so not feeling this team is as active as they should be, shame really.
Hi,
First of all, thank you for your interest in Froday WordPress Theme.
The theme will be updated in the short time. We are online and We are working hard
Best Regards.
Any plans on making your theme Gutenberg Optimized in the near future?
Hi,
We hope the theme will be compatible with Gutenberg Optimized within 1-2 months.
Best Regards.
I would like to be able to read the documentation prior to purchasing this theme. Is it possible?
Hi,
First of all, thank you for your interest in Froday Wordpress Theme.
Can you contact with us through contact form,please? We will send the documentation.
https://themeforest.net/user/klbtheme#contactBest Regards.
