134 comments found.
I can’t get into the support system, we launched our site using Rightway at oltmann2026.com and it won’t load on the phone it just spins
Hello,
The issue requires extra investigation.
Please get in touch with the Support Team at https://themerex.net/support/. In case your support service has expired, feel free to open a “Pre-sales Question”. This does not require support extension.
Regards
Can you please provide update to ThemeREX Addons? v2.34.0 or later to remove the vulnerability.
Hello,
Thank you for contacting us!
We are pleased to inform you that the security vulnerability identified by Wordfence has been effectively addressed in the latest plugin release. The development team promptly responded to the issue and released a patch. As soon as a new theme version is released, you will find it in your Themeforest account -> Downloads. To get a quick fix, please get in touch with the Support Team at https://themerex.net/support/. In case your support service has expired, feel free to open a “Pre-sales Question”. This does not require support extension.
Regards.
I received the plugin. You can delete this comment. Thanks @ThemeREX team!
Hi, Do you support RTL?
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
Regards.
Your purchase code is invalid! Theme is not activated! Check your code – maybe it’s from another theme help me
Hello,
Thank you for choosing our theme!
As per our records, the theme has been activated successfully. Sometimes purchase code verification requires more time. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
How can I change the font so that it appears on the entire site?
You can easily change the font under Appearance > Customize > Typography. Please check this article – https://rightway.themerex.net/doc/#customizer_settings_fonts Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with all your request.
Regards.
Purchase code invalid. Please help
Hello,
Thank you for contacting us!
Your support ticket has been updated. Could you please check it?
Regards.
My support ticket has been updated. Could you please check it?
Our Support Operator has already fixed the issue. Please review the ticket.
Thanks.
hi, presale questaion, does the theme support multliingual lauanges like German/English
Hello,
Thank you for contacting us!
Absolutely! The theme supports WPML plugin for multi-language website. Please feel free to use it.
Regards.
Suddenly, I can’t activate – says purchase code invalid. Help!! I deleted site and reinstalled with new name.
Hello,
Thank you for contacting us!
The Support Operator has updated your license so you can reactivate your theme now. For more details, please check your ticket at https://support.themerex.net/ticket/86927
Thank you!
Hi, The new version of elementor v3.6.0 brokens trx-addons so Rightway theme does not work anymore as expected. Please update it. Thank you.
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Hello, I bought the template and installed the HOME 4 version, but I can’t find where to change the ‘sidemenu’. you can help me??
Hello,
Thank you for choosing our theme!
Please check Theme Options of the page > Header – https://prnt.sc/19a1o2o Also, you can modify the menu in Appearance > Customize > Menus.
In case you have any further questions, could you please submit a support ticket at https://themerex.net/support/ and specify your request? Our Support Team will provide qualified assistance.
Regards.
Good morning,
I have succesfully purchased and installed the theme; however, when I access the page as a third party visiter (from incognito for example) the images in the sliders (in any of the home pages) are not shown. If I access the page via wordpress dashboard, the images do show. Have you encountered this problem? Thanks a lot.
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/37681
Regards.
Support
Themerex Portfolio
Website
Hi there, is there a way on mobile and tablets to have the left menu be opened at the start? Currently, you get that little arrow you have to click to expand it.
Hello,
Thank you for contacting us!
To have this feature implemented additional customization is required. Our Customization studio can help you with it. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Support
Themerex Portfolio
Website
Hi, waiting for an update,it seems that rightway theme is no more compatible with wordpress 5.6 (still working with wordpress 5.5.x), themerex elementor elements not working anymore as expected with wordpress 5.6. Thanks,
Hello,
Thank you for contacting us!
The update of the theme will be released in a while. The testing process will take some time. For this reason, I am not able to provide the exact date of the release.
For now, we recommend all our customers update all the bundled plugins for full compatibility with WP 5.6, the latest versions of which they can always request by submitting a support ticket at https://themerex.net/support/ If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
To solve the issue with Elementor, please navigate to Theme Panel >Themerex Addons > General settings > Load javascripts asynchronously> Turn OFF > Save Options or go to Exclude javascripts from asynchronous loading > add “jquery.min.js” > Save Options. Here is the screenshot: https://prnt.sc/vzyl6o
Regards.
This was a great theme when it worked, but any potential buyers need to know that it’s no longer compatible with the current version of Wordpress. The jQuery Migrate worked to get around some of the issues in the past few months since the release of Wordpress 5.5, but with the release of Wordpress 5.6, all sliders have ceased working. Given that the plugin hasn’t been updated since February 20 (almost ten months ago), I assume this means that there will be no more updates in the future.
Hello,
Thank you for contacting us!
Currently, we are planning an update, including Themerex Updater plugin in the package, so you could update the theme and all the bundled plugins whenever a new version is released directly in the Dashboard.
The theme is compatible with WordPress 5.6. To avoid any issues, bundled plugins should be updated to the latest version. Our Tech support team can send them whenever you need the update. Just submit a support ticket at https://themerex.net/support/. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Also, please navigate to Theme Panel >Themerex Addons > General settings > Load javascripts asynchronously> Turn OFF > Save Options or go to Exclude javascripts from asynchronous loading > add “jquery.min.js” > Save Options. Here is the screenshot: https://prnt.sc/vzyl6o
Regards.
Thanks for your response. The jQuery errors in the backend started in August with the release of Wordpress 5.5, and unchecking “Load javascripts asynchronously” ended those errors and brought back my RoyalSlider, though the Revolution ones are still MIA. It looks like those two plugins no longer update automatically (if they ever did), so I suppose I need to get updates on my slider plugins. Will submit a support ticket with my purchase code. Looking forward to any updates, and I hope it also accounts for the third phase of the Wordpress update to the jQuery library when 5.7 is launched.
Sure. Our Support Team will check it for you. Just use option “Presales Question” at https://themerex.net/support/and provide the purсhase code in the message body.
Regards.
Support
Themerex Portfolio
Website
hi, i have a question: can I use this theme with yoast seo?
Hello,
Thank you for contacting us!
Sure. There should be no issues with Yoast seo plugin.
Regards.
thnak you so much
You are welcome! Have a great day!
Hi, quick pre-sale question:
Is it possible to install/activate the theme on a test site, then de-activate it and to move it to the production site?
Thanks,
Hello,
Thank you for your interest in our theme!
Yes, you can install and edit the theme on a test site, then move the installation to another domain and delete it from the test one after that.
Best Regards,I have this error when updating the template it tells me that I have this version
Version 5.7 | By Michael M – WPBakery.com | See details A new version of WPBakery Page Builder is available. See details of version 6.0.5. Automatic update is not available for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Hello,
You have received WP Bakiery plugin bundled with the theme so the new plugin versions are included in next theme or you can receive them whenever you need via tickets. Please submit your request at https://themerex.ticksy.com/ into ‘Pre-Sales’ category ( the Purchase Code is not required) to get version 6.0.5. Thank you!
Best Regards,
I updated to 3.4.2 and it took my entire site down and could not access dashboard. Is this a known issue? Thanks!
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Thanks!
You’re always welcome!
links=”yes” does not work on the political homepage post slider, how do I make it work?
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Please add admin details to the ticket as well. Thank you!
Regards
Hello, can I change the color of the template, the menus, the texts, etc.?
Hello,
Thank you for your interest in our theme!
You should edit color in Appearance->Theme options, please check the documentation: http://politics.themerex.net/doc/#to_customization
Also colors should be edited through css, our support operators will provide you with helpful instructions.
Regards
Hi,
I’ve tried to upload the theme to my site and I’m getting this error?
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
I need to get this sorted asap.
Thanks…
Hello,
Before installing the theme please make sure you unpacked the archive and extracted theme files. After unzipping the archive you will see the following files: politics.zip, politics-child.zip, documentation.html files. Please install politics. zip file.
And please check the following article: https://themerex.ticksy.com//article/2579
Regards
OK, got that but I want all of the demo content. The way the pages are styled so that I can make changes to the content or images but the layout remains the same.
That’s why I bought it because of the way the demo is laid out and to enable me to make changes quickly. How do I do this, where can I get the content?
Thanks…
Guys, Its OK, scrub this query I found out how to upload the dummy content on this page https://themerex.ticksy.com/article/9476/
One thing more – Can I edit this with Elementor instead of the bakery page builder?
The sample content (theme pages/posts) is editable with WP bakery page builder only.
Regards
Do you have a video showing how to build the site from scratch?
Headers, footers, content etc….
Please check the following tutorial: http://politics.themerex.net/doc/#start and feel free to submit a ticket at https://themerex.ticksy.com/
Regards
Guys, Such a great theme but sooo much of it!
How do I narrow down to what I need to use in my initial site??
I will submit a ticket too but just thought I’d post here so anyone considering buying will see this – Best political theme on TF by a country mile!! – Well done!!
Thank you for your kind words!
Please check the reply in the ticket.
Regards
