28309 comments found.
hello I am very glad you bought your theme. 1. I’m having trouble Your product catagory page gives an error in the schema areas of the products. see: https://search.google.com/structured-data/testing-tool?hl=en#url=https%3A%2F%2Fwww.granices.com%2Fmermer-cesitleri%2F
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
Can u give me cost for left and right sidebar option. i want 2 sidebars
Hi,
You need to create a custom page template for that.
can u help me set this up ? i am willing to pay.
Unfortunately, we can’t offer such services. But you can get a quote from here.
Hello, When making a custom product page, is there is anyway to display the product gallery images exactly like the view in the “stacked” mode? , just list the images one after one. Thanks
Hi,
The stacked layout has different dynamics, so it’s not possible for now.
My support ticket have not been answered.
Hi,
Your latest ticket #79585 was answered on Feb 20, 19:34. Can you check your inbox?
Hi, I am facing an issue, in mobile devices there is no zoom option for blog posts. I need it how i can activate it
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
Can we have different product layout to one category and different product layout to other category… Hope this is possible now… if yes please guide how to do it.
Hi,
It’s not possible with the current options for now.
Are we able to get a portfolio title hover option like this? http://jamesturrell.com/work/type/
Hi,
Yes, you can do that with the Portfolio element of the UX Builder.
Great! I’ve tried many settings but could not find it. Is there a demo you can point me to? or is this covered in the documentation? Links an/or explanation appreciated. Cheers
I found this https://demos.uxthemes.com/layouts/blocks/works-row/
Take a look at here: https://flatsome3.uxthemes.com/elements/portfolio/ 
Unfortunately, on version 3.8.1 the text editor does not work anymore. I can edit the text with code inside the little preview, but when opening the actual text editor, it displays the text in a grey area and I can’t edit nor select anything inside it. I cleared cache, did not help. It worked fine before updating.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
Hello,
Is it possible to hide the feature image in the slider of the product page
Do not wish to display the feature image in the slides… just would like to show the gallery images in the product slider.
Kindly help with this solutions many have been asking the same previously – couldnt find the answer.
Your support for same would be appreciated.
Thank you, Karan
Hi,
Your issue is not about Flatsome. You need to contact the Woocommerce support.
Above is the code which solved my problem
Request for help – if I can hide the feature image only from few products of a particular category… how could that be made possible – If you can support
Thank you, Karan
Hi sidebar header option?
Hi,
What do you mean by “sidebar header option”?
I mean the option to display vertical header
It’s not possible to have a vertical header for now.
Are you planning to add that ?
how can i remove elements_trashed/pages_trashed from my url. thanks
Hi,
Please delete the pages/posts in the trash.
Wondering if anyone has been able to add the stripe “Buy Now” button into a custom single page product block. I’ve been building a block to use for the single product page, but if I can’t add the “Buy Now” button, it won’t matter as i really need that in there. Customers use it a lot to buy…
Thanks
Dear UX Team! I’ve noticed many people having the same issue with the WooCommerce Advanced Product Labels Plugin as the CSS is not displaying labels over product images. See Here. Is there any chance this is a quick fix please? Thanks!
Hi,
It seems we’ll need to do a further investigation directly on your website. Can you please submit a support ticket here, including your question, site link and WP login details?
Thank you.
That’s a quick response to a query already raised by several other people. Can you kindly mark this as a bug and not a feature request please?
Hi, great work guys! A quick question: Are there any required dimensions for the product images, so that they display well? Are there “fixed” dimensions or can I set my own? I’m asking because we already have the images from our old e-shop.
Thanks!
Hi,
It depends on the page layout you set for products or categories. But they should be fine if you use the same product image dimensions in Woocommerce settings.
My site (skiracing dot co dot uk) has been running well for ages, but I had a corrupt htaccess file a couple of days ago and since replacing that, the site takes nearly a minute to load in IE and safari on iphone. Tried updating to PHP7, removed banners from homepage, checked for large images, and disabled plugins to test. Nothing works. Switched to 2019 theme and code loads instantly.
Can you give me any ideas?
Just worked out that if I remove the featured products and products on sale rows, the homepage loads fine.
Sorted it! Turns out my customer had set the number of special offers to 2000!
Hi,
Thanks for letting us know
Do you support RTL for Arabic language ?
Hi,
Yes
Hi, I use last version and child theme with WPML, how can I have a different logo for each language? Tnx in advance.
Hi,
Can you contact WPML support for that?
WPML support tells me to contact theme support, you tell me to contact WPML support. it’s a vicious circle…
WPML support says to do this https://wpml.org/forums/topic/change-logo-header-footer-meta-title/ , but it does not work and I find differences: I have “theme_mods_flatsome” and not “theme_mods_flatsome-child”.
It’s not a good idea to give support from here.
Actually, it’s really easy to translate such admin strings. I don’t understand why WPML support has forwarded that to the theme support.
Anyway, please submit a support ticket here. I’ll guide you.
Hi, I must buid the website with A server for test at first,not until all functions is ok I move it to another server. I need buy two licenses ?
Hi,
No, just activate your license on the production site.
I visit test site with IP address(No domain), can I activate it and move it to production site at last?
If I don’t activate it at test site(IP address) .There are many functions cannot be used. So I want to be sure, if I activate it at test site,In the end I can use it on production site ?
I see that your support period is still active. Can you please submit a support ticket here?
It’s better to give the details in private in this situation.
Thank you.
How can we keep the woocommerce tabs as “pills” on mobile. On desktop they show as pill and on mobile they are accordion?
Hi,
You can submit your future request(s) here.
If it gets enough hits, will be included in our developers’ to-do list.
Thank you.
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