473 comments found.
Just wanted to know if there are plans to support Font Awesome 5 in the future? Or is there a way to disable Font Awesome 4 and replace it with 5 so there isn’t a conflict?
After looking into this more, I wanted to note that Font Awesome 5 does use a different class system than Font Awesome 4 so there shouldn’t be a conflicting issue.
Hi there,
Simply replacing FontAwesome 4 with version 5 will most likely break some icons because, as you already mentioned, it is using a new extra class.
We don’t have any plans yet to update it permanently to version 5 but are thinking more about a select field for users so they can manually switch to the latest version (no ETA yet).
If you want our support can provide you a step by step guide to update to FontAwesome 5. Just send us a message through the contact form on our profile page and our support will reply as soon as possible.
This is a presale question. Please excuse me if it has been asked before. The plugin says images are not included and provides a link to a page naming all the stock images. However, elsewhere on this site, you indicate that PSD file IS available – just to contact support with purchase code. Can you tell me what images are included in the PSD file? Thank you!
Hi there,
Thank you for your interest in the theme.
The PSD file we provide to customers is the design of the theme created in PhotoShop which is a design program. The images used in the theme demo are not coming with the WordPress theme nor with the PSD file.
If you have any questions, feel free to ask.
What plugins are included with this theme? I’m interested to know which slider, testimonial, portfolio and gallery plugins you use.
You indicate your theme is Gutenberg ready. Will it work properly if I choose to use the Classic Editor and NOT use Gutenberg with WordPress 5.x?
I saw in another answer from a couple of months ago that you use the Site Origin page builder. Is this still the case?
We don’t use plugins for the slider and testimonials, those are custom build elements. The slider is a page template and the testimonials are a page builder element.
For the portfolio post type we use the “Portfolio Post Type” plugin and for the gallery the “Essential Grid” plugin.
The theme will fully work is you install the Classic Editor, but on pages we use the Site Origin Page Builder plugin which will replace the classic editor of WordPress with a page building grid.
Hope that answers your questions 
Thanks for all your answers. I now feel confident enough to purchase your theme. Hopefully, all the positive remarks from those who have benefited from your support will also apply to me as I move forward.
Thank you for your trust and confidence.
Definitely, if you have any questions feel free to create a ticket on our support desk at https://qreativethemes.ticksy.com and our support will be happy to help.
Hi,
We have some display problem with page header on https://www.gazonartificialsintetic.ro
- We have 40px padding space on top header, above main menu
- the page sub-title is cut on mobile display
- the logo is not aligned with mobile menu on mobile display
I know, my support for this item has expired. But, can you, please, help me to fix this problems? Thank you!
Hi there,
Please send us a message through the contact form on our profile page. Our support will take a closer look.
Thank you
ok, I sent, thank you
Quick question: how difficult is it to port this theme so something order than wordpress? Also Did you use Bootstrap for this theme? If so what version? Thanks
Hi there,
I’m sorry but I can’t give you an answer on your question because porting this theme to another CMS version (or just a HTML version) is not allowed. The design of this theme is created by us and we don’t give the rights to do this. Hope you understand.
The theme is built with Bootstrap and is using version 3+
So buying it means only using it with WordPress? Right?
Yes, that’s correct
Great thanks.
You’re welcome
Hello,
I know im way out of support, but I think it’s theme related since new wordpress: the featured image for galleries are not available anymore in the backend. Since, no featured image appears for the new galleries ex: http://mfr-foret-environnement.fr/galerie/
can you help? thanks in advance!
Hi there,
This issue is caused by an older version of the Advanced Custom Fields PRO plugin. To fix this issue please update the theme to the latest version. Then delete the “Advanced Custom Fields PRO” plugin and re-install it via Appearance -> Install Plugins.
In this article you can follow the steps to update the theme.
That should fix the issue
hey Barry (I recall?) Thanks a lot for your help, solved in 2 secs! only needed to delete and reinstall this plugin
You’re welcome. I’m glad to hear that
I am trying to hide the slider small heading and heading on desktop but still want them to show on mobile. I am using this: .jumbotron.carousel .carousel-text.right { display:block;} @media (min-width: 993px) { .jumbotron.carousel .carousel-text.right {display:none !important; } but it didn’t work. This site is in dev mode due to health reasons and hasn’t been in prod yet so support has run out (was never used).
Hi there,
The following CSS will do the trick. Please add to the Additional CSS panel of the theme customizer:
@media (min-width: 992px) { .carousel-topheading, .carousel-heading { display: none; } }
Perfect. Thanks for the quick support!
You’re welcome
How do you propose changing mobile style CSS without access to mobile styles CSS?
Hi there,
Under Appearance -> Customize -> Theme Options -> Navigation you can find some color settings for the mobile navigation. To change the a:hover color for mobile please see my response in your previous message.
I am trying to change the mobile menu css styles for a:hover but can seem to get anything to work. How can we accomplish this?
Hi there,
The theme customizer does not contain a setting to change the hover color for navigation links on mobile, mainly because there is not really a hover state (like on desktop) for touch devices. If you want to change that please add the following CSS to Appearance > Customize > Additional CSS:
@media (max-width: 992px) { .main-navigation li a:hover { color: #ffffff; background: #a2c046; } }
Worked perfect – thank you!
Great! You’re welcome.
Hi…......How to change page side bar width ? it is now col-md-9(Content) and col-md-3(Sidebar)
Hi there,
Please refer this to our support desk at http://qreativethemes.ticksy.com and our support will be happy to help you.
Thank you.
Hi…no option in admin panel?
Hi there,
Not to change this width specifically. But our support will be happy to provide you a line of custom css to change this. Only thing to do is create a support ticket on the added link above.
However, we don’t see the “purchased” badge to your account. To access our support desk you need to login with the account that purchased the theme.
there are so many developers in themeforest who respond to the doubts if you don’t have a purchase batch…every time it is nor possible to respond from the account if 3 people are working on same project…...thank you-—-—-——- ” we don’t see the “purchased” badge to your account.
Hi there,
The reason I wrote that is only to inform, not with any other intention. I fully understand that multiple people work on a project but in order to get support you’ll need a purchase code to access the support desk as we only provide support there.
Hello Qreative Themes, first it all I want to say THANK YOU VERY MUCH for develop this awesome theme.
Now I know that my support is expired but I can say that I haven’t have an issue until now. I’m testing the website for SEO purposes.
I have run a SEO check with Seobility, and this are my results. Meta information 100% Page quality 64% Page structure 45% Link structure 66% ....
Main issue that I have is with the Page Structure, I do not pass the heading structure because of the following reasons: - Too many H1 headings - The structure of headings is missing one or more levels. (H2).
I would like to know how can I change the H1 to H2, which files I need to edit in order to do this.
Thank you in advance for your help.
Hi there,
Thank you for the compliment!
Can you send us a message through the contact form on our profile page? We will describe the steps how the edit these H1 headings.
Thank you.
Hi, are you going to be getting a secure site anytime soon? I went to submit a ticket for support and got an alert that your site is no longer secure. Please view this short screen recording to better convey my issue.
https://share.vidyard.com/watch/f7Pquzkpb5SgFZ6Hsman96?Hi there,
Thank you for mentioning.
There seems to be a connection issue since today. The connection was always secure so if you used our support desk before you don’t have to worry about it.
We already get in touch with the company who run this platform software. Hopefully it will be fixed very soon.
If you have any questions feel free to ask.
Can you tell me if the theme is compatible with the latest version of WordPress 5.0.3?
Hi there,
The theme is compatible with the latest WordPress version. You can update your WordPress installation to this version. Please, also update all plugins (if not done yet) to ensure the compatibility between WordPress and plugins.
OK, thank you for the quick reply.
You’re welcome
hi, does latest version support Googles latest recaptcha
Hi there,
By installing this plugin you can use the latest Google Recaptcha version in your contact form.
When i try to translate footer i make steps using: https://qreativethemes.ticksy.com/article/6148
But after 3. Click on the “New Language” link i get:
Template missingThis bundle doesn’t define a translations template file.
Loco can sync directly with the source code, but this can be slow if there are many files.
Hi there,
To translate the weekdays of the opening hour widget please navigate to Appearance -> Customize -> Theme Options -> Opening Hours.
The “template missing” is a common notice you’ll get from this plugin. If you configure a new language for translation you can click the “create template” button.
If you have any support questions please refer them to our support desk at https://qreativethemes.ticksy.com and our support will be happy to help you.
Thank you
Before i buy another license for a second site… Is this theme going to get updated to support the latest woocommerce/wordpress?
Hi there,
The theme is working with the latest version of WordPress and WooCommerce. You can update your WordPress installation to the latest version.
Please note that the theme is still using the SiteOrigin Page Builder instead of the new Gutenberg editor in WordPress.
If you have any questions please let me know.
The theme is really good, however for some reason the sticky option doesn’t occur on the mobile version of the navigation/header. I tried implementing the mobile sticky with custom css, and managed to get it 90% working, however overflow: auto, wouldn’t enable scrolling within the mobile menu itself.
Hi there,
Thank you for the compliment!
Can you send me the link of the website through the contact form on our profile page? Our support will take a closer look.
Hi, I have an issue (WP 5.0.3) in that Featured Image doesn’t show a link allowing me to set an image for a new post. Only in existing posts is there a link: “Remove featured image” . Hope you can help! Many thanks
Hi there,
Can you send us an email through the contact form here. Our support will take a closer look.
Thank you.
Hi there,
Is there an anyway to make short description shown just under the product thumbnail on shop page?
Thanks.
Hi there,
This will not be possible by default because WooCommerce does not provide options to do that. The only way this will be possible is by custom coding, but is not covered by support.
To add custom data/description for each product on the shop page please see this article. Or if you want to add it on the single product page see this article.
Hope this helps.
Hello, I am working on selling the site to a customer in Brazil and would like to know if it is possible to add [weather forecast] in Top Header (Providing Exceptional Landscaping). Could you propose a plugin?
Another question, in Wp 5.0.2 work well ?
Hi there,
Adding a weather forecast to that specific location is not possible by default but will be with a small CSS tweak. Our support will be happy to help you with that, just click the link at the bottom of this message to go to the support desk.
Unfortunately I’m not really familiar with weather forecast plugins, but here you can find some of those plugins.
Yes the theme is fully compatible with the latest WordPress version (5.0.2).
If you have any questions please refer them to our support desk at https://qreativethemes.ticksy.com.
Thank you
Hi – I know my support has expired, however I’m just looking for the instructions to update my template from the old version, to the current (updated Oct) version please.
Hi there,
Please click on this link to view the theme update article.
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