48 comments found.
Hello, please can confirm if this theme can translate full spanish ? or need some pluggin for doing.
Thanks !
Hi, I use your themes from evanto element, I’m still confusing how to add registration menu when new client want to book a counseling date.
Hello,
Thank you for contacting us!
Please take my apologies for delayed reply, we do not work at weekends.
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Does this theme come with premium WPBakery
Hello,
Thank you for choosing our theme!
Bundled plugins do not include activation license key, however they are fully functional. You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.net/support/
Regards.
How do I remove the social icons from the mobile menu? I do not see an option in the layouts menu to format what the mobile menu looks like.
Hello,
Thank you for choosing our theme!
You can add this css rule to Customize > Additional CSS: .menu_mobile .socials_mobile {display: none;}
In case you get any other questions/issues, please submit a ticket at https://axiom.ticksy.com/ for further assistance.
Regards.
Hi,
On the Dark colour scheme, the alternating section colours don’t seem to match. See here: https://saade.clinic/about-me-style-1/.
How to fix?
Hello,
Thank you for choosing our theme!
Please provide your website login details at https://axiom.ticksy.com/ – and our Tech support will check it for you.
Regards.
Hello, it is posible to add whatsapp icon at contact header and at contact trxaddon? Regards
testimonials
Hi Support team,
I have found issues into child theme.
Just installed main theme and import demo data after that active child theme and just activated it but some css issues into footer section.
Hello,
Thank you for choosing our theme!
Please submit a ticket at https://axiom.ticksy.com/ and provide your website login details – our Tech support will take a closer look at the issue. Thank you
Regards.
Can you return the money? For the purchase of this item?
Hello,
Thank you for choosing our theme!
As the theme authors, we keep to the Envato refund policy – http://themeforest.net/page/customer_refund_policy Please specify the difficulties you got with the theme at https://axiom.ticksy.com/ – our Tech support is always ready to help. We haven’t received any tickets from you so far.
Regards.
https://axiom.ticksy.com/Very nice theme 
I have few questions, it’s possible to remove the phone number in the header ? and it’s possible to change the background color of the breadcrumb (for exemple an other color of the call to action)
Regards,
Hello,
Thank you for your interest in our theme!
Absolutely! You can easily remove phone number in the header with WPbakery page builder.
Background color can also be changed in the Row settings within user-friendly WPBakery page builder.
Regards.
Thank for your feedback, it’s perfect ! And perhaps I have a last question for you, it’s possible for the different zone like the lastest articles or maybe “Explore my program” to make an other color in background by zone ?
Regards,
You are welcome!
Sure!) – you can add a background color/image for each row of the page.
Hello,
I am interested in this theme. Is is possible for me to make the menu bar sticky when scrolling down?
Regards
Hello,
Thank you for your interest in our theme!
Absolutely! You can easily enable sticky menu in Header layout settings, here is example – http://prntscr.com/o8wp04
Regards.
Hello,
That’s great! Thank you very much
Regards,
You are welcome!
Hi there. First, the changing the fonts in this theme is impossible. The Typology section of the options does not do anything. I had to use CSS. What I’m writing to inquire about, though, is the “Action Item” block for WP Bakery Page Builder. It’s a section that gets added from your plugin. On your home page demo, the Action Item block has an arrow on the right that is a clickable link. When I update the information in the Action Item and save it, the arrow disappears and there is no way to get it back. Here is a link to see: https://sarasotaalcoholdrugcounselor.com/home-1/
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
We have tested the theme and din’t find any issues with Typography settings. Most likely that the issue is related to your server configuration.
Please submit a ticket at https://axiom.ticksy.com/ and provide your website login details and our support team will check the issues.
Regards.
Hi. I am interested in purchasing your theme. Will I be able to change the orange and green icons, buttons, and the colours of the images under “4 easy steps. How my therapy works” so that they match the colours of my logo. Thanks
Also. Is it compatible with woo commerce as I might want to add a store or area where visitors can make bookings
Hello,
Thank you for your interest in our theme!
Sure, you can easily change color scheme to your own. The icons are PNG images, you will need to replace them if you want to change the color – http://prntscr.com/nrrc61
Our theme includes Booked plugin which allows to book appointments. WooCommerce plugin is not included, there should be no issues with it, however you may need to create additional stylesheet for shop/product pages. If there is a need our customization studio can create it for you. To get a quote please submit a ticket at https://axiom.ticksy.com and choose _Request Paid Customization” category
Regards.
Hello, I try to changes the default color into theme options, but the changes does’t works, the colors stay like a demo content. I active the child themes.. Can you help me?
Hello,
Color scheme is fully functional, please make sure you clear your browser cache to see changes.
If the issue persists, please submit a ticket at https://axiom.ticksy.com/ with your purchase code and our support team will provide you with assistance.
Regards.
Hello! Can you, please, make an announcement to your clients? Tell them, by default, that the theme needs to run on PHP 7 or higher. Thank you!
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
Minimal PHP version required for the theme is PHP 5.6, it also works properly with higher versions.
If you got any issues with the theme, please submit a ticket at https://axiom.ticksy.com/ and our support team will provide you with assistance.
Regards.
Hello – is WP Bakery Page Builder included in this theme? I keep getting a notification that I need to install it, but the install keeps failing.
Hello,
Thank you for choosing our theme!
Yes, WPBakery page builder is bundled with the theme. You may upload it manually to wp-content/plugins folder – you can find zip file in /wp-content/themes/callie-britt/plugins/install folder. (you’ll need to extract the file prior to uploading).
If you still have difficulties with plugin installation, please submit a ticket at https://axiom.ticksy.com/, provide your website details and specify the extact problem with installation – our support team will check it for you.
Regards.
Thank you for your response! I tried that, but it’s not helping so I’m going to send a ticket shortly.
Thank you! Please expect reply from our support team shortly.
Regards.
Hello there. Is it possible to remove the “services” slug from url? I just want the service’s title slug to come.
Hello,
Unfortunately, there’s no option to exclude /services/ slug from URL.
Regards.
okay thanks. well, can I edit it from source files?
Please note that “Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page” according to Envato support policy.
Regards.
hi, I have a problem with the facebook snippet. The home page displays [vc_column width = “1/2” ... as og description. How can I remove it? Also installing other plugins like yoast seo that add the description that I choose, that field is not deleted. thank you
Hi,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
You should navigate to Appearance > ThemeREX addons > Socials and disable “Add Open Graph tags” option.
Regards.
thanks for the quick response. I also wanted to ask how can I change the slug “services” locating it in Italian as “servizi”. I tried to translate it into .po files but it always remains as a permalink. thanks
You are welcome!
You can change it in cpt.php file from wp-content/plugins/trx_addons/components/cpt folder.
For further assistance, please submit a ticket at https://axiom.ticksy.com/ and our support team will provide you with assistance.
Regards.
Hello great looking theme.
Pre-sale questions.
Are there any alternate headers? Ex. I can I make the header transparent and not full width?
Also can the buttons be square instead of rounded?
Thank you
Hello,
Thank you for your interest in our theme!
Absolutely! You can check other header styles at http://callie-britt.axiomthemes.com/home-2/ and http://callie-britt.axiomthemes.com/home-boxed/
Theme headers are built with user-friendly WPBakery page builder – you can easily create your own header with the desired layout.
You can change border radius for buttons in Theme options.
Regards.
Hello,
I purchased this theme, and when I attempted to install it into my Wordpress site, I received the error below. Please advise.
“The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”’
Thank you
Hello,
Thank you for choosing our theme!
It means that you are uploading the entire package that you downloaded. Please unzip it and upload callie-britt.zip file instead.
Regards.
