213 comments found.
Does this theme support background videos (full width for homepage / viewport area)? If yes: hosted locally or on youtube?
Hi,
The theme supports Elementor builder and the plugin has a built-in feature for that. It is a free plugin you can test from https://wordpress.org/plugins/elementor/ Yes, it does support both https://cl.ly/43b3b3d122d8/Image%202019-04-10%20at%205.05.44%20AM.png
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hi
We want to use FontAwesome Pro in Elementor in place of built in icons or any other easy way to use a picker and not use code. How can do this?
Hi,
No, It is not possible with the Elemetor API at the moment. You can try this solution of our https://support-rt.com/forums/topic/tutorial-adding-custom-font-icons/ or you might try this plugin to use as individual SVG’s https://wordpress.org/plugins/inline-svg-elementor/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
On the Team page I dont want the profiles to be links into profile pages. How do I remove those links?
Hi,
It shouldn’t be linked as default when the content is empty https://cl.ly/6350f83c4616/Image%202019-04-06%20at%203.39.37%20AM.png
Please feel free to ask if you have any further questions by using our support forum at https://support-rt.com
Hi,
How to change default layout of a single product? Now it’s set to Product Detail – Layout II but we would like to change it to be Product Detail – Layout I as shown on the demo of the theme.
Hi,
The “Product Detail – Layout 1” is the default layout option for WooCommerce products. The template can be selected via product edit screen https://cl.ly/2794da58541b/Image%202019-03-22%20at%202.13.02%20PM.png
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Can’ u give us license for elemantor too. I mean for us buying it is hard but if u buy unlimited package of elemantor and you can share all of your customer.
Hi,
Elementor is a free plugin. There is a pro version of it but it is not possible to include it to themes like CodeCanyon plugins.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
olá, o tema pode pode ser traduzido para o Português do Brasil?
Hi,
Yes you can translate to Português by using Loco Translate plugin https://wordpress.org/plugins/loco-translate/
You can check our tutorial at https://support-rt.com/forums/topic/translating-themes-by-using-po-files/ when you purchase the theme.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hi, is it possible to have different sub header images on different pages?
Hi, Yes it is possible by using the post/page Design Options http://docs.rtthemes.com/naturalife-documentation/#section-123
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Im using this template and it is quite slow. Regarding the google PageSpeed Insights it is not possible to get “Minimize main-thread work” as you have. You have 3.6s and I have 7.9. The page without any content have 3.9s… How to get the best speed results? This is not a server or internet speed results…
Hi,
There are many variables that affect the result which cannot be corrected by the theme itself alone. You can follow this set of advice https://gtmetrix.com/wordpress-optimization-guide.html to speed up your website and it will also help to increase your page speed score. But to be honest the page speed is the way too idealistic for modern company websites. Check apple.com or other popular websites, even google websites with the page speed tools, you’ll see what I mean. I’d not worry about If the website returns an A score from the https://gtmetrix.com/ tests.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Bonjour, comment mettre à jour le thème SVP merci
Hi,
1- Update the theme by using Envato Market Plugin http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater or use FTP to update manually.
2- Update the bundled plugins via Appearance / Install Plugins.
You can find more details about the bundled plugins— https://support-rt.com/forums/topic/plugins-that-come-with-the-theme
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Pagination is not working in pages when using the woocommerce shortcode [featured_products paginate="true"] or any woocommerce shortcode with paginate="true"
Please help. Thanks.
Hi,
Thanks for reporting the issue. The theme will be updated in the next 24 hours and the issue will be fixed as well.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
perfect, thanks!
I just installed Envato market plugin and your theme is not showing as needing an update. The pagination issue persists.
https://prnt.sc/mznxyyIt seems you have updated the theme already. Now, you need to update the bundled plugins via Appearance / Install Plugins.
The plugins (contact form 7 and slider revolution) have nothing to do with pagination!!
No, only the NaturaLife Extensions Plugin must be updated for the pagination but I recommend update others as well. Please move this topic to our support forum at http://support-rt.com and provide us a WordPress access by creating a new private ticket so we can check your installation and see what’s missing.
can you tell me how to replace the default search in header with a woocommerce search? Thanks
Please refer this document https://support-rt.com/forums/topic/set-the-search-icon-for-woocommerce-product-search/
Thank You!
Hello, I would like to know if it is possible to have a header for the web in general and a different header (another logo + another menu) just for the shop and products. Is that possible?
Hello,
We can provide you a custom function that manipulates those styling only for WooCommerce related pages. You can contact us through our support forum at https://support-rt.com when you need the code.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hello,
Is your theme translated into French? If not, do you have an easy solution to translate the theme into French? On the other hand, for a Multilingual website, is the theme compatible with TranslatePress? Do you have a test site to see the back office is the possibilities of customization? Thank you.
MF
Hi,
You can use Loco Translate plugin to easily translate into your language https://wordpress.org/plugins/loco-translate/ We’ve separated admin and front-end strings so there are not many strings to translate.
It is officially compatible with Polylang and WPML but it should also work with other plugins as it is a properly coded theme.
Sorry, we don’t have a test site but you can check the documentation to get an idea about the back-end http://docs.rtthemes.com/naturalife-documentation/
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Thank you for your feedback. MF
Can I put the shopping cart on the first page? (Show only part)
Hi,
Do mean products? Yes, you can put products on your homepage. For example, you can use this page as your homepage https://naturalife.rtthemes.com/demo/custom-shop-page/
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
hi, I installed naturallife, but can not active it. Where should I enter Purchase Code? Thank you.
Hi,
No activation needed for the theme. Please follow this documentation for detailed installation instructions http://docs.rtthemes.com/naturalife-documentation/#article-1161154
You can also check this thread to learn more about updating the bundled plugins (Slider Revolution) https://support-rt.com/forums/topic/plugins-that-come-with-the-theme/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello, My theme seems to be running very slow. if i install another theme my website speed returns to normal, any help?
Hi,
The theme works fine and fast on our installations and tests. The “another theme” doesn’t mean anything as themes are using different sources etc. It is probably the default theme of WordPress or It might be a light theme lack of features that included to our product. Anyway, If you follow the tutorial on the link below, you’ll probably get much faster loading times than before https://gtmetrix.com/wordpress-optimization-guide.html
Then you can test the speed by using these services; https://gtmetrix.com/ https://tools.pingdom.comSee how fast our demo site loading https://tools.pingdom.com/#5a3a70171f000000
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
I asked for a refund twice now and opened tickets as requested… i still have not gotten any reply. Its been over a week, please respond.
Hi,
First of all, it is one of the fastest themes on the market and loads under a second in many locations https://tools.pingdom.com/#5a49c16cfdc00000
There is no any support ticket opened by you through http://support-rt.com Most probably, you have been sending tickets to Envato Support, not our support.
You are always welcome to use our support site and ask for detailed help about it. As I stated in my previous reply, it cannot be compared with another theme which has a different page design and images etc.
You can consult this page for the marketplace’s refund policy https://themeforest.net/page/customer_refund_policy
And finally, please let us help you to determine the issue you are having before blaming the product. It might be a really simple thing related to your web hosting, big size images, etc. just guessing.
Best Regards
I plan to purchase this template but I would like to have key hottest item (maybe 1 or 2) at the main page and directly can put into cart. Is this function available?
Hi,
Do you mean a single add to cart button for a product like this one ( see Low Carb Protein Muesli ) https://naturalife.rtthemes.com/demo/custom-shop-page-ii/
or a list of products like this https://naturalife.rtthemes.com/demo/custom-shop-page/
both are available to use on the home page.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Yes correct, but the link that you show to me is at shop tab, we can use it for home page?
Yes, You can use one of those pages as your home page or the elements in the home page.
Hello, can the green color be change within the Theme or Elementor settings or would a child theme with custom css styles be required to do so?
Hi,
Yes you can change any color via WordPress customizer http://docs.rtthemes.com/naturalife-documentation/#article-1181171 also it is Elementor compatible.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hi, I dont want to use Elementor, can I change with Visual Compser?
Hi,
We recommend Elementor with the theme as all demo pages have been created by using the specific builder. You can check out this theme https://themeforest.net/item/businesslounge-multipurpose-business-consulting-theme/20587127 which supports and offers demo importer for both of the builders.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Can I edit the theme main page that is provided initially with Elementor? And If I install ElementorPro, can I replace Elementor free with Pro version.
Hi,
Yes, you can edit them with the free version of Elementor and you don’t need the Pro version of the plugin.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
