127 comments found.
Your support website too much slow (https://axiom.ticksy.com/) please do something
Hello,
Thank you for choosing our theme!
Sorry for delayed reply, we do not work at weekends.
Take our apologies for any inconvenience. We’ve got in touch with Ticksy support and the system works fine now.
Regards.
please check now
503 Service Unavailable No server is available to handle this request.
I’ve just checked the link – it’s up and running.
Unable to change colours on this theme, selecting Dark doesn’t change anything, unable to change to telephone number in the header, rev slider demo won’t install either.
Not overly impressed so far.
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
You can change phone number in the header layout under Layouts > Header Fullwidth – http://prntscr.com/oibcas
Color schemes are fully customizable – please make sure you’ve changed colors for Dark color scheme – http://prntscr.com/oibcq9 to see changes on the website.
Please submit a ticket at https://axiom.ticksy.com/ and our support team will check the issue with the slider.
Regards.
Hi, bug on your comment section. let me know how to solve – https://prntscr.com/ogoz7n
Hi,
Thank you for choosing our theme!
Please add this css rule to Customize > Additional CSS:
.comment-form-cookies-consent label { display: table; }
Regards.
Thanks Works fine now.
You are welcome!
I want to buy this theme but PayPal is not accepted here in my country and also master card payment via Skrill is not support. what should do I do?
Hello,
Please take my apologies for delayed reply, we do not work at weekends.
Thank you for your interest in our theme!
To purchase your items you can use:
- Your bank account or credit/debit card via PayPal.
- Skrill (available for non US customers only)
- Your Visa or Mastercard.
- Envato credit (existing credit only, no further purchases of credits are available).Payment methods are managed by Envato, you may check this article for more details:
https://help.market.envato.com/hc/en-us/articles/203269700-How-do-I-purchase-an-item-Regards.
Hi,
When i debug website, i have error :
PHP Notice: Undefined index: inside_cpt_layouts in … \wp-content\plugins\trx_addons\shortcodes\shortcodes.php on line 102
Can you check please ?
And also :
PHP Notice: Undefined index: hook_suffix in … \wp-admin\includes\class-wp-screen.php on line 213
Can you check also ?
My support has expired.
Thanks in advance !
Hello,
Please send your website details at https://axiom.ticksy.com, choose “_Presale questions” category, it doesn’t require support renewal. Our support team will check the problem.
Regards.
Hi,
Thank you! Please expect reply from our support team shortly.
Regards.
Does anybody know where the telephone number in the header is hidden? I’ve been trying to find it for hours and haven’t had a reply from support – driving me mad trying to find it!!!
Hello,
Thank you for choosing our theme!
Theme header is built with layouts. In order to change phone number in the header you should navigate to Layouts > Header fullwidth – http://prntscr.com/o016sl
Regards.
Hi, this doesn’t work for me.
figured it out – thanks
I need more Icon for services . is it possible ?
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
Sure, you can add more icons if needed. Please check this video for detailed instructions: https://www.youtube.com/watch?v=vZJyxe1o7N8&t=31sIf you get any difficulties, please submit a ticket at https://axiom.ticksy.com/ and our support team will provide you with further assistance.
Regards.
Hello,
We just bought this theme. It is not compatible with the latest version of WooCommerce. Can you please release a newer version, that is compatible? The reason we bought this theme, is that we want to use this as a webshop.
Best regards
Hello,
Thank you for choosing our theme!
We haven’t found any issues with the latest version of WooCommerce. Please submit a ticket at https://axiom.ticksy.com/, provide your website login details and specify the issues and our support team will provide you with assistance.
Regards.
Hello,
I would like to have a specific image on each page under the title of the page. Today, I only have one image for all pages.
Is it possible ? If so, how to modify?
Thank you in advance !
Hello,
By default, header image is added in header layout in Row settings – http://prntscr.com/nugfsj
If you want to have different image, you should create another layout and replace image there, then you can assign this layout in page Theme options – http://prntscr.com/nuggif
Regards.
Hello,
It’s weird because I have the latest version of the theme but I do not have the “Theme Options” pane when I modify my page in the back office.
Why do you have it and not me?
Thank you in advance !
Hi,
I just updated the plugin Themerex addons, it’s the update that adds this option.
Thank you.
You are welcome!
I create one ticket yesterday . But no one replay
Hello,
Thank you for choosing our theme!
Standard ticket reply is 12-24 hours, usually faster. Your ticket has been answered, please check it.
Regards.
Hello,
I don’t upload the demo content. I doing every settings but demo content is not install.
Please help me!
Thanks.
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
Please submit a ticket at https://axiom.ticksy.com/ and provide your website login details – our support team will take a closer look at the issue.
Regards.
Hello,
I would like to change the color of the text below the icons on the page: http://serveo.pexys-studio.com/metiers/telecoms/.
But I configured everything correctly, but the color of the text does not change.
My support has just expired and I can not renew it …
Can you help me please ?
Thanks in advance !
Hello,
It can be changed in Customize > Colors – default color scheme. You may also apply custom css rule, adding it to Customize > Additional CSS: .scheme_default .sc_icons .sc_icons_item_title { color: #4396ea; }
and change #4396ea to the desired color.
Regards.
Thanks ! If I reuse an icon block on another page and I want the text to be of another color it will not be possible however? ...
You are welcome! In this case you’ll need to add a page-id class name at the beginning of the rule to change the color on specific page only, here is example:
.page-id-867 .scheme_default .sc_icons .sc_icons_item_title { color: #00649f; }
You can see page ID using Chrome/Firefox inspect element tool – http://prntscr.com/njyjvx
Thanks for your reactivity !
Always happy to help)
hi
how to fix the mobile menu as sticky ?
Hi,
By default, fixed menu is not available for mobile layout, it can be enabled by additional customization of the theme files. If there is a need, our customization studio can apply these changes for you. You may submit a ticket at https://axiom.ticksy.com/, choose “_Request a paid customization” category for more information.
Regards.
Hi
one issue: .column-1_2
width: 100% AND NOT 50%
show it here:style.css:945
Hi,
Thank you for choosing our theme!
Please submit a ticket at https://axiom.ticksy.com/ and specify the issue (link to your website, screenshots) – our support team will check it for you.
Regards.
Hello! I have a little question, i am sure that you will help me in a very easy way! I need a css to reduce the height of the “hover box”. Could you help me?
Sorry, i solved. I noticed that the height change is in function of the content! Cool. My last problem is that hover boxes are really near in the mobile view. How I could separe them ? The problem appear when I see boxes in “vertical mode” by the phone. Should I edit values in “padding/margin”? I don’t know. Thanks!
Hello,
Thank you for letting us know that you found an answer to your question!
Can I see the section you are talking about at our live demo http://hotlock.axiomthemes.com/? If no, could you please submit a ticket at https://axiom.ticksy.com/ with the link to your website – so we could take a closer look?
Regards.
When I click “Customize” under “Appearance” I get this message:
This page isn’t working smartshieldsecurity.com is currently unable to handle this request. HTTP ERROR 500
How can I get access to this again?
Hello,
Thank you for choosing our theme!
500 internal server error can be caused by different reasons, most common is low memory_limit – please try increasing it. Also please try deactivating 3rd party plugins as some of them may cause conflict with the theme.
If the issue persists, please submit a ticket at https://axiom.ticksy.com/, provide the link to your website, WordPress login details and FTP details for further investigation.
Regards.
Hello! I am really appreciating your theme! I have just a question: Could I change the size of the logo ? Because it is a bit little!
Hello,
Thank you for choosing our theme!
You may add this custom css rule to Customize > Additional CSS: .sc_layouts_row_type_compact .sc_layouts_logo img { max-height: 60px; } and change 60px to the desired logo height.
Regards.
Wow thank you really! I have just the last question! There is a way to edit the footer height? Thanks.
You are welcome!
Yes, sure – you can add this custom css rule: .remove_margins .footer_wrap { padding: 4.5em 0; } and change 4.5em to smaller value.
Regards.
AWESOME! I will leave the best review that i can write when i will finish my site. Really congrats for your theme.
Thank you in advance! Your feedback is much appreciated! 
I am getting to finish my website. Apologize for my questions..! This is the last one (I hope): when i scroll down my website, the logo begins to be really little. How could I solve this problem? Is there a css code to fix this problem?
Sure, please add this css rule: .sc_layouts_row.sc_layouts_row_fixed_on .sc_layouts_logo img { max-height: 40px; } and change 40px to the desired logo height.
It’s incredible, you have the solution for everything. The theme is the best I’ve ever used. Now comes the review, incredible!
Always happy to help!
Hello,
I would like to change the background color where there are 4 service icons on the site.
What is the css modification to add?
Thank you in advance !
Hello,
Our support is provided via ticket system at https://axiom.ticksy.com/, please submit your requests there and our support team will provide you with assistance.
I didn’t find the section with 4 icons on our demo, if you mean section below slider – you can change background color under Customize > Color scheme editor – Default color scheme.
Regards.
Hi,
I open ticket : #1937445
Please check, thanks !
Hi,
Thank you! Please expect reply from our support team.
Regards.
I wait…
Thank you. Our standard response time is 12-24 hours, usually faster. Thank you for understanding.
Hello,
I would like to increase the size of the font in the menu + put it in bold. How to do ? I did not find in the options of the theme. Need to add additional CSS? If yes which ?
Thank you in advance !
Hello,
You may add this custom css rule to Customize > Additional CSS: .sc_layouts_row_type_compact .sc_layouts_logo img { max-height: 60px; } and change 60px to the desired logo height.
Font size and font weight can be changed under Customize > Font settings > Main menu
For further assistance, please submit a ticket at https://axiom.ticksy.com/ and our support team will provide you with assistance.
Regards.
Thanks ! I change it on Font settings > Main menu.
You are welcome!
Hi Team,
I want to set different images in header section for each pages. Right now we have one image for each page.
Hi,
Thank you for choosing our theme!
You can enable Header image override option under Customize > Header. Then you should set featured images for the poss – these images will be displayed in the header.
Regards.
Thanks
You are welcome.
