118 comments found.
Hello, I would. like to know how can I enable the dots or bullets from the service page, so people can slide and see the other services, I dont know why it disappeared, it was active.
Hello,
Thank you for choosing our theme!
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Hi, I have been enjoying your theme for a while but noticed the recent update which includes the WPBakery update. Do I update the theme in Themes>Upload or does this need to be done in FTP?
I don’t have any custom code, but obviously I don’t want to lose pages or changes. Many Thanks
Hello,
Thank you for contacting us!
Feel free to use ThemeRex Updater directly in the Dashboard that allows you to keep the theme components and all bundled plugins up-to-date. Please follow these instructions: http://hotlock.axiomthemes.com/doc/#theme_update_plugin We recommend making a full backup of your website before any updates.
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hey, how to remove the phone number, add to cart button and appointment button on my menu? Thank you
I removed add to cart and appointment button on my menu by going to theme options but then it changed to a search button, how to remove this? Hoping for ur fast response. Thanks
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Hello, great theme. Just to note a few things to make it better if you could implemement on an update? Mainly for SEO reasons. maximum-scale in viewport should not be set. Allow the homepage to set it’s own h1 tag. It’s currently set to ‘Home’. Thank you.
Hello,
Thank you for your suggestion! Maximum-scale in viewport will be removed in the next theme update! “Home” can be changed using the theme language file. In case you have any questions, please get in touch with the Support team at https://themerex.net/support/
Regards.
Hi Author,
I’m a WordPress developer and provide Speed Optimization services as well. I’m trying to optimize a site that use the HotLock theme. I’ve tried using all cache plugins but, nothing gets improved.
Do you have any idea about this?
Hello,
Thank you for contacting us!
Please provide your website url in the support ticket at https://themerex.net/support/ – our tech support team will point you to steps on improving website performance. Hoping for your cooperation!
Regards.
Hello there, what is the estimated time for a WP 5.8 compatible version? Thanks
Hello,
Thank you for contacting us!
The theme is compatibility with WP 5.8. To avoid any issues please install Classic widgets editor plugin recommended by Wordpress team for full compatibility with 5.8 – https://wordpress.org/plugins/classic-widgets/
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://hotlock.axiomthemes.com/doc/#theme_update_plugin
Currently, we are planning a new theme version. It will be released in a while. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Will do, thanks for your fast reply.
Hi, I can’t change the footer contact details.
Hello,
Thank you for choosing our theme!
You can easily change the contact information with WPBakery page builder under Layouts > All Layouts > Footer Extra. Please review the screenshot – https://prnt.sc/1lli2ep
In case you have any further questions, please address your request to our Support Team in the support ticket at https://support.themerex.net/ticket/48106
Regards.
Thank you … they gave me the solution and the error was on my part
Hello,
We are glad that the issue has been resolved successfully. Thank you for informing us! Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Have a great day!
How can I modify the Team page?
I want it to appear like this:
https://www.pgiseguridad.com/equipo/peter-watson/When I make the change in the php the path gets damaged
for what reason do I set the Extra footer on the shop page and it doesn’t make the change?
Hello,
Thank you for contacting us!
To investigate your issue, additional information is required. Could you please provide your website details at https://support.themerex.net/ticket/47503 and get qualified help? Thank you!
Regards.
How can I modify the footer that the template brings by default? We can’t find how it worked and the error appears:
The “trx_addons_widget_contacts” block has been affected by errors and may not work properly. Check it out with the developer tools for more details.
Se ha producido un error. Cannot read property ‘hasOwnProperty’ of undefined
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/47378
Regards.
Hi! Nice Theme I d like to ask a question. I can not find the “read more” button text so I can be able to translate it in greek. Can you help me?
Hello,
Thank you for contacting us!
The theme has a language .pot file allowing to translate all the text strings with Poedit software. Please review this guide – http://hotlock.axiomthemes.com/doc/#translations
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hi I have 2 questions. 1. How can I change the sidebar color? 2 How can I remove from the services header the date and author?
Hello,
Thank you for choosing our theme!
Could you please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you?
Thank you.
Hello, even if I change the color using the scheme editor, it does not change. When I go to customise, the preview is correct, but when I enter the website the the colors are still the same and does not change
Hello,
Thank you for getting in touch with us!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue as soon as possible.
Thank you!
since the last update elementor says in console Uncaught ReferenceError: trx_addons_random is not defined
Hello,
Thank you for contacting us!
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require support renewal. Our team will be glad to assist you with the issue.
Regards.
Hey there,
How I can choose the Elementor Builder? I install the demo pack and the default option is WPBakery.
Hello,
Thank you for contacting us!
Elementor was used to build “Home Elementor” page only – http://hotlock.axiomthemes.com/home-elementor/ Also, you can create new pages using Elementor. The rest of the pages on our demo are built using WPBakery Page Builder.
Please note that you should use only one page builder for creating/customizing one particular page/post/layout.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hey there,
I opened a ticket two days ago in https://themerex.net/support/ but I didn’t get any answer. Is is ok or I need to write here? How many days I need to wait to an answer?
Hello,
Thank you for contacting us!
Take our apologies for any inconvenience caused. Our Support working hours are Monday – Friday: 10.00 – 19.00 CET. There was a delay in ticket reply as it was submitted at the weekend. Your support ticket has been replied. Please review it at https://support.themerex.net/ticket/34883
Regards.
Hello again! I have a problem with the first Accordion Style, it doesn’t work, you can check on http://frontis.feelsecure.cl/faq/ please? when I change to style 2 and it work. Please help, thanks!
Hello,
Thank you for getting in touch with us!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
I already did, thanks!
Hello! Very Nice template!
i’m trying to change Buy Now button (Add To Cart) to another language and text like, “Añadir al Carrito”, but i can’t find where, I tried with Loco Translate but nothing, please help! Thanks!
Hello,
Thank you for choosing our theme!
Please edit the .pot file to translate Buy Now (Add To Cart) text using these instructions: http://hotlock.axiomthemes.com/doc/#translations
For further support questions, please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards.
is your theme support RTL ?
Hello,
Thank you for choosing our theme!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is needed. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
Regards.
Hello,
How you do this page : http://hotlock.axiomthemes.com/blog-classic-3-columns/
With visual composer is possible?
In visual composer, i found your addon “blogger” from you but i have just one layout. i cant choice if i want to display , except, author etc
Hello,
Thank you for getting in touch with us!
The page is created as a Blog archive page. You can select the blog style in the Theme Options of the page: https://prnt.sc/vins4p
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
