481 comments found.
Problem fixed!
Hi, Im using PROGRAM – FULL (WITH TAB NAME) but why are the tabs ordering Alphabetically? not by session time?
Hi I need to add to the sessions also a “moderator” before the speakers. Is there a way to do it? Thank you!
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
Hi, I have had an issue where I am unable to update The Keynote parent theme without breaking the current child theme. We do not have a test environment so testing it there is not an option. Can you help?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, I’ve tried that and was told that the only way that they could address my issue was in a test environment and so the problem remains unresolved. Any other ideas?
Not sure did you open a tick in our support site yet? If you did, can you provide ticket url?
Certainly, the ticket URL is https://goodlayers.ticksy.com/ticket/1840702/. Incidentally, this matter is being looked at again by another technician.
Hi! I am interested in buying this template. But I have 2 questions.
1. we would like to have the website in English and Chinese. Will this template be able to provide multi language format? If not, will it be able to support Chinese language?
2. for the registration page, we will offer 6 events for registration. Expect that guests have to register one or two or all events. Will the template support individual registration?
Hi,
First of all, Thanks for your interest
1. Yes, but you need plugin for this. Check out WPML.
2. In this case, you may have to link each events to specific pages and each page put different contact form. You can create multiple contact form in this case.
Hello, we are evaluating several themes for a client. I have a couple of questions: 1- Does the theme manage capacity of the events and calculates it each time somebody registers? 2- How does the theme manage bookings for a free event? The option for the free day does not seem to work on the demo site, we don’t want users to go through woocommerce wheckout if the event is free. 3- Does the theme save information about past events in a blog “like” list? I don’t see past events on the demo sites except for the real blog and I don’t know if that blog needs to be filled separatelly than the information for the current evetn. 4- Last, does the system manage simultaneous events with a calendar?
Thank you very much in advance.
Hi,
Sorry but this theme doesn’t have the event management system. When customer pay via paypal, the system will only send info through admin’s email then admin has to manage manually.
Thanks for your interest by the way
The builder functions are very very old.
Hi I see that the the item “content” has a problem. If I try to edit it I can’t close it no more and neither save changes.
Hi,
Can you update the theme to latest version and clear browser cache and see if it’s fixed or not?
Please also try to disable all other plugin to test as well.
https://goodlayers.ticksy.com/article/1893/If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
When will you have a version out that is compatible with WP 5.0?
We are working on the fix for this theme but should be available in 1-2 days.
In the Floating Menu: When adding a logo that has a height around 50px, it gets messy with the line under the actual categorie, it goes too down. How can we set the space between the line and the menu text so that it doesn’t go as down as the bottom Logo image? Thanks!
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Prepurchase question: We manage event sponsors by level, and need to display them that way (see last year’s Sponsor page here: https://forum2018.njfuture.org/sponsors/). Can The Keynote accommodate that? Thanks!
hm, Do you have an image of that? I can’t see it right now : https://d.pr/free/i/xjnI2b
Thanks for your interest by the way
Sorry about that! I did test internally whether you would get the splash page. See if this works: https://drive.google.com/open?id=1Kn1sUEQlR9zsf0g2OxVWqeT7Ka9Z9Tuz
I sent a request due to the link. Please let me know when you allow the access.. or you may just open a public link so I can see directly
Actually, we decided to stay with the theme we’ve been using (we were considering moving because our current theme is no longer supported, and we may still consider moving after next year’s event, so I will save this note until we unveil the event website and then send you a live link. Many thanks in advance for the help.
hi there, please i want to ask where to find Masterslider zip file for importing because i didn’t see it in my downloads
If you didn’t active it in Plugins section yet. Please go to ‘Appearance > Install Plugins’, it should be in there.
If still can’t find, please open a ticket in our support site. We can send it to you directly : http://support.goodlayers.com
Cheers!
Followed the adding instagram instructions you guys provided here ( https://goodlayers.ticksy.com/article/10303 ). It does not work. Can you please give any help. I see where someone comment 3 years ago about you not including instagram. Not sure why such a popular social media platform would not be build in. But yet you have delish in there?? Hmmmm
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
HI! Before buying the theme, can you tell me about hosting requirements? Thanks!
Hi,
Sure, check this out : https://goodlayers.ticksy.com/article/10367/
However, many values can be temporary set and you can switch it to lower value and some just needed for importing the demo site or upload the theme file.
Thanks for your interest by the way
Is it possible load content from the GoodLayers page builder (e.g. a session list) via a shortcode? Would be super helpful if this could be done so the site isn’t restricted to the GoodLayers page builder only. Thanks!
Hi,
We didn’t provide the shortcode for those item. BTW, you can create it manually using this function.
https://codex.wordpress.org/Function_Reference/add_shortcodeHi – pre-sale questions: we need to be able to pull in our Eventbrite events. I see that the Keynote uses a “session” post-type.
1. Is it possible to use The Events Calendar plugin with The Keynote, so that Events Calendar “events” post-types display the same way as The Keynote “sessions” post-type?
2. Alternatively, is the Keynote configured so that the Eventbrite Import plugin will populate “sessions” from eventbrite “event” data? (That plugin has the ability to populate eventbrite data into other plugins content, but only if they’ve been configured to do so).
Thanks! Chris
Hi,
First of all, Thanks for interest
1. Nope, the event list will pull the event from the theme directly. In this case, you have to use the layout from the plugin instead.
2. I’m not sure how it works but our event has its specific data structure keeping such as date and speaker.. If it can really convert all data in our data structure then it should be fine
Awesome – thanks for the quick reply!
I’m pretty sure the EB Import plugin maps data to other plugins on a case by case basis in the code (so they/you would have needed to arrange that work ahead).
If we strike out on plug n’ play options and have to consider some EB API work, I may come back to this – it’s a sexy theme!
Regardless, thanks again and all the best.
Chris
Thank you!
hello my Customize page is not loading properly
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Support has expired but I cannot find article or info about how to make the Master Slider display (scale) responsively in mobile. Any help would be appreciated. https://pghrecoverywalk.org/
Hi,
Actually, you can learn more about that directly here:
Dear sir/madam,
We love your template (The Keynote – Conference) and we want to purchase it, but I want to ask you some basic requirements that we have for our Conference’s new website. Could you please go through them and let me know if your template fulfills those and if not to suggest me how can we make it work (maybe adding a specific widget). Especially the# 2, 4, 5, 6:
Requirements:
1. Support multiple days event 2. Mark the events/presentation/session as “favorite” – add to favorites for the user who visit the website based on Cookies and not necessary to ask them to signup. We want to replace our App and what we want is to provide the users with the ability to add to favorites their favorite speaker/event, at this time. 3. Counter 4. View full program – Program schedule (In one page rather the line that it has) 5. Sponsors in one area separated by category ( like Gold Sponsors, Silver Sponsors, Bronze Sponsors. Maybe a new page with two columns?) 6. “What to expect” session 7. Responsive Template
Also, could you confirm if the license that we will buy from you is an only one-time license for the template and we don’t have to review it every year?
Thank you very much in advance for your help!
Kind regards, Athanasios
Hi,
1. We only have what shown here : https://demo.goodlayers.com/thekeynote/program-tab-style/ so in order to create multiple day. You have to create each for each day.
2. nope
3. nope
4. like this? https://demo.goodlayers.com/thekeynote/program/ 5. Yes, actually it’s created by page builder and it doesn’t need categorization. It’s just a banner gallery item : http://take.ms/Jp8Ku 6. hm, Not really sure what it is. Do you have example?
7. Yes
The license is one time payment and you will get forever free updates. However, support will last only six months and you have to extend if you still need our support after that.
Thanks for interest by the way
I have created session categories for past events. However, in some of them they display the sessions as Oldest to Newest. I want them to read out in the order of Newest to Oldest. (site: https://entrepreneurship.ieee.org/events-programs/) . In the category Event Archive, it’s displayed in the order I want. How can I edit the other “Past” session category to read the same way?
Hi,
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
