740 comments found.
Hi Jim, Thank you for the quick reply. I select Wordpress theme for my website but I think I was confused with the same Shopify theme. Please replace this theme in my account with WordPress same design theme. otherwise, refund me, so I will place the order again with the WordPress theme.
Note: I downloaded the theme code/file and delete all files when you told me that this is the shopify theme.. I hope I get a quick response from you
Thank you Khushhal Benjamin
Have you downloaded files?
Dear Sir, Can you Please exchange shopify theme with wordpress theme.
Unfortunately it’s not possible
Hi,i just find that is a compare button on product page,but i don’t need it,could you tell me step by step to hide it or remove it?thank you very much.
where is the seller?i sent 4 emails two days ago,but never got reply.
Please send all your issues to https://support.the4.co
Hi, I have answer your question after a few hours, not sure why you said 2 days ago not never got reply. Hope you can submit a ticket to https://support.the4.co
Thanks
I purchased this theme. And It’s not showing me the option of “Installable WordPress File only”.Please help me
It’s a Shopify theme not a WordPress theme
Dear Sir, I wanted to purchase the Wordpress theme and mistakenly I purchased the shopify theme. please will you give me favor to exchange this theme with the wordpress theme.it’s a humble request .
have you downloaded files?
Yes Sir I downloaded files but when you told me that this is not a wordpress theme then I deleted all the files.because these files are waste for me,useless for me. Please Sir exchange this theme with WordPress theme. I will be thankful to you.Again it’s a humble request. Best Regards.
Unfortunately As per Envato/Themeforest rules
https://themeforest.net/page/customer_refund_policy#not-refundablei just buy the theme and when you try to ‘Import Demo Data’, the ability (Demo Tab) is no longer available, only the Import/Export XML tabs. Is this expected, did the demo set up get removed?
Hi, plz help me check this article https://wiki.the4.co/blogs/basel-wiki/how-to-import-demo-in-basel
Thanks
I can’t find import demo in the new theme. It doesn’t have the option for me to select a new demo. How can I import?
Hi, Please check this article https://wiki.the4.co/blogs/basel-wiki/how-to-import-demo-in-basel
Thanks
Thanks! Also in collection page there is no option to remove the vendor’s name underneath the product image? Where can I find this option?
Please disable it here http://prntscr.com/n1c905
Thanks
How can i transparent the header like this – https://basel3-store2.myshopify.com/?fts=0
Hi, plz check to this option http://prntscr.com/my3qtq
Thanks
I have the Woocommerce version of this theme, but I am switching to Shopify. Is there a way I can transfer my Woo theme to this shopify theme? I dont wanna pay another $60 for the same exact theme.
Raise a refund request
https://themeforest.net/refund_requests/newNot sure if they will accept it or not because both versions are under different developers
I still urge you to buy Basel Shopify and Im sure you will be happy with our work
Hello, think I spotted a bug in the newest stable release… When editing [Shop Page Layout] and choosing “Full info on hover” for [Hover on product] configuration, all the flags disappear. Took me forever to figure out and finally came about by comparing versions of settings_data.json, but seems that some options under that settings are killing the flags. Curious if you’re aware of have a fix for this as it works beautifully in older versions of Basel.
Hi, please help me submit a ticket to https://support.the4.co and make more clear about your issue by screenshot so my team can help you 
Thanks
Seems support is not working… Error – 401 – cant-verify Cant Verify Purchase Code
Hi, plz choose this option http://prntscr.com/my3puk
Thanks
Very poor template, many things are not, there is no shopping cart below the product, shopping experience is very poor, do not recommend to buy, a waste of money
So sorry but we are not sure understand why you said that ? what do you mean about no shopping cart below the product ?
Thanks
What about the ability for the search results to be offered the same ability to be shown in grid mode / filtered? Is that something that is available?
Along these same lines, when a search is done within a category, all of the results come back on a single page, the pagination doesn’t occur.. Only on the search across all collections does the 12 items/paging appear to be active.
So, when the Search Page->Hover on Product->”With excerpt” enabled, I do get the desired text/excerpt like in grid view but it also, is only being displayed on the ‘main search’ not searching by categories… I’ve updated ticket #8372 with this as well! Thanks!
Thanks, I see your ticket, let’s continue from our system now 
Thanks for fixing the AJAX search and possibly the category header search in collection issue. I downloaded the newest version and uploaded into Shopify however the demo site installer is not downloading the 3-0-1-Final version properly yet. Do you know when the demo installer will be updated with the new version of Basel?
Thank you and I really look forward to trying the collection search header out as soon as the demo is available!
Sure
Why am i not able to see the demo of the V3.0, the link for the preview is not working.
Yes, this link is working but the link on the themeforest page for the demo is not working.
Its working for us, Please check
Hi! 3.0 update is great, thank you! I have 2 troubles with it.
1. On a collection page I have a sidebar with colors of products. And there is no option to show how many products are available in these colors.
2. How can I hide products that are sold out? I see such an option on a product page. It hides variants that are not available and this works great, but how can I hide a full product on a collection page if it’s sold out?
Thank you!
Hi, please help me submit a ticket to https://support.the4.co and make more clear about your requirements by screenshot so my team can help you
Thanks
Is there any plan to allow video backgrounds for the new updated slider? It seems like we have to adapt the email form to use as a banner if we want a simple video background. Is there another option?
Hi, please help me try this section http://prntscr.com/mtb767
Thanks
Thx for the reply. I’ve tried to use those sections, but they don’t seem to have an option to play as a background video with text/buttons/etc overlay (the way Newsletter Signup section works) https://prnt.sc/mtolaz
Oh currently we don’t have the section support the video type like this, I will discuss with my developer about that
Thanks
I have purchase the theme and trying to setup countdown on collection and product page but not working. I have send you an email didn’t get any messages from your side.
Hi, please help me submit a ticket to https://support.the4.co and make more clear about your requirements by screenshot so my team can help you
Thanks
I just updated our theme to 3.0 and it all went very smooth and looks great! Thank you for continuing to support this theme. I love the new features. Our nonprofit https://shop.justoneafrica.org store is now better than ever! Good work!
Your welcome, Please rate us 5star if you like our work and support. You can rate us from below link
https://themeforest.net/downloadsIn the 3.0 update file just uploaded, when you try to ‘Import Demo Data’, the ability (Demo Tab) is no longer available, only the Import/Export XML tabs. Is this expected, did the demo set up get removed?
Hi, please help me submit a ticket to https://support.the4.co and make more clear about your requirements so my team can help you Thanks
Thank you very much for the help. I’ve properly done the Shopify Utilties Tool install and imported the demo successfully but have run into another big problem. When I use the Electronics/Furniture Demo and try to use the Search By Category function with the Categories with Menu Header option, the selection of the category is not working right and the select drop-down is no longer there. I’ve created a ticket! Thanks, I hope an update can happen after the ticket.
What is your ticket number ?
Thank you
8372 – And you show it’s fixed.. Does that mean I need to download a fresh copy of Basel from themeforest?
The new Shopify Utilties Tool is currently throwing an error, it’s been working well to try to import the Electronics/Furniture Demos to try to test out the search by category changes. Opened Ticket #8455 about it. Also updating category search ticket soon. Thanks again for all of your help! You are all fantastic and greatly appreciated!
Hi, thank you for let me know you solve the issue Let me know if you need any help from me, plz continue answer the ticket so we will check it 
Thanks
Hi, I would also like documentation or a guide on how to update 3.0 on my website. Will this update remove any of my current content? Or mess anything with the current site?
Hi, you will need config the Footer and Slider again because we was removed Nitro slider and optimize simple slider. Please check this article to understand about update https://wiki.the4.co/blogs/shopify-general/how-to-update-theme
Thanks
Hey, I saw you upload 3.0 version, could you please provide me the steps to folow in order to make the update on my website ? Thanks
Hi, plz follow this article https://wiki.the4.co/blogs/shopify-general/how-to-update-theme
Thanks
