1618 comments found.
Dear Sir/Madam,
I am interested in buying the theme. Which builder is used in it?
Hi,
Thank you for interesting.
We are using our own drag&drop content builder.
hello impossible to upload demo 3 !
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you.
A 503 Service Unavailable Error is an HTTP response status code indicating that your web server operates properly, but it can’t temporarily handle the request at the moment. This error happen for a wide variety of reasons. Normally, this error can be due to a temporary overloading or maintenance being performed on the server and it is resolved after a period of time or once another thread has been released by web-server application.
How to fix HTTP 503 errors
- Reload (Refresh) the page
- Restart Your Devices
- Scan for Malware
- Clear Temporary Files
- Visiting the website later
- Contact server admin
Please login with your purchased account so we can continue providing support for you.
Im not able to install it with wordpress 5.1? It says missing style file
Hi,
Thank you for purchasing.
Could you try to unzip the file first because there are many folder in the file ex. manual, theme, license info.
Then you will find file name “grandrestaurant….zip” then upload it using WordPress Dashboard. Once you uploaded activate theme via Wordpress admin.
Hi, I need the updated version of Revolution slider so it works with PHP 7.2. I tried to download the latest update of the theme but revolution slider wasn’t included. How can I get the latest version of the plugin? I purchased the theme.
Hi,
Thank you for purchasing.
Normally you should be able to update it from Appearance > Install Plugins. However if you want to find the plugin file within theme folder. You can find it from /lib/plugins/revslider.zip
How do you change the loading image of a pig?
Hi,
Thank you for purchasing.
You can navigate to your theme files under GrandRestaurant>modules>kirki>assets>images and delete the file kirki-logo. Else, you can replace it with your own file under the same name.
Hello, I’m a buyer from China, and I need your help with some problems.I have spent time finishing reading online documentation, but I still don’t seem to know how to operate on the existing theme, such as the picture of dumplings at the top of the home page of Demo2. I want to replace it with my own picture, could you tell me how I should operate? Simply put, I want to know how to replace elements in an existing theme, such as images, text, etc.
Hi,
Thank you for purchasing.
Image at the top of demo 2 page. It’s using Revolution Slider which you can edit it via WordPress Dashboard > Revolution Slider.
Thank you. According to your instruction, I found that there are three Revolution Sliders in WordPress Dashboard > Revolution Slider. And I modified the Slider called “Asian Home Slider”,including changing the image and text. Then the image and text at the top of the homepage of the website also changed.
But I also want to know where can I choose to use the slider I like of all the sliders. Best regards.
I went to WordPress Dashboard > Pages>Home and change the text in the Home page, for example,I deleted the first word “UNTIL”,then I click update in the right sidebar, but the text is not changed, it still remains the same. Could you tell me Why this happened?
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Is this apart of the elements subscription?
Hi,
Thank you for interesting.
No it’s not included in Elements subscription.
Hi, thankx for a great theme! I have the same request as KYT-07 further up that I need a way to scrill down to section.
As KYT-07 put it: “I’m currently building multiple menus on this theme. My restaurant has a large menu and trying to implement the “scroll to id plugin” function with the shortcode buttons at the top of the page for easy navigation. Is there a way to embed the target ID to each menu section through the content builder?”
I have a button on my initial picture/mp4: demo1.e-trend.se where there is a button to suggest to book a table and the booking system is furtherst down and need it to scroll down when pressed.
Also the video on top of the site doenst play on safari, only on Chrome and Firefox.
Please help!
Kind regards Jens
Hi Jens,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi there,
Just checking, if I purchase this theme is it alright to use the same video which is on the link below?
http://themes.themegoods.com/grandrestaurant/demo1/home-6/Thank you
Hi,
Thank you for interesting.
Yes of course you can.
Hi there,
Our website seems to be generating multiple reservation emails when the reservation form is completed. Any idea why this may be?
We receive as many as 6 at times which is making it hard to follow who has booked.
Thanks
Damian
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi there,
We purchased on 2018-07-06 so our support has run out, I can’t submit a ticket via your portal.
This is something that will affect everyone who purchases the theme. Basically the reservation form can have the button clicked multiple times whilst the “thank you” message fades in. Every time this is clicked it generates a new submission of the form and an additional email to the reservation manager.
Can this be looked into please?
hello! i try to display the header video with sound – un-muted so to say. tried various things but it seems impossible to me. is there a quick hack to do that?
Hi,
Thank you for purchasing.
How can you add header video please? Did you use revolution slider plugin?
Also could you please provide URL of page you mentioned so I can check further please.
i am using the “HEADER WITH VIDEO BACKGROUND” in the content builder with an mp4-video. can i send you the url via e-mail? to where shall i send it?
Please send it here please https://themeforest.net/user/ThemeGoods
When will you answer???
Hi, I’m interested to buy your theme, by the way, I find it a very nice work. I would like to know it the time intervals booked by the reservation button are still available for another client or appears as disabled? Thank you
Hi,
Thank you for interesting.
Currently the booking form will send email notification with booking detail to your email address.
Hi, The theme does not show properly in tablet devices. I have sent an email 24 h ago to support but no reply yet. Could you help with it? Thanks
Hi,
Thank you for purchasing and really sorry for the delay.
We checked your ticket and will reply the solution very soon. Thank you for your patience.
does this work with wpbakery?
Hi,
Thank you for interesting.
We wouldn’t recommend using wpbakery as theme also has built-in drag&drop builder so they might get conflict on each other. Sorry for any inconvenience,
I was wondering if your theme supports The Events Calendar. I have it installed but there is no way to customize the header on the standard slug of /events any suggestions?
I am utilizing Demo 4, the same issue is happening with WooCommerce product pages and checkout pages.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I need the top bar text to be center aligned how do I do that?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello,
1. I’m currently building multiple menus on this theme. My restaurant has a large menu and trying to implement the “scroll to id plugin” function with the shortcode buttons at the top of the page for easy navigation. Is there a way to embed the target ID to each menu section through the content builder?
I haven’t found a working way to the scroll function for such a long page. Content Builder correctly displays my menu items and when I switch to Classic Editor to try and embed the section ids manually through code and update. The menu screws up. When I try and fix the menu by going back to the content builder and updating, the section ids I put in the text editor is gone again.
2. Is there a way to change the styling of a specific section of a menu item title? Ex. Mushroom Fried Rice *Vegetarian
3. Adding small icons beside menu item titles?
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Hi! I hope you can solve my problmens When I scrolled down the logo on the top bar shrinks the height to an auto heitght (32). That causes the logo is too small. How can I enlarge logo to its normal original size? I want it as the same size as the retina logo size. Thanks!
Hi,
Thank you for purchasing.
Could you please provide URL of your site. I will check the issue for you.
.top_bar.scroll .logo_wrapper img
{
max-height: 50px !important;
}
Perfect! Thanks a lot!
You are welcome 
Btw, Could you help us rate for the theme please?
hello, I have one license for this theme however, I would like to develop the site on my local machine then, when finished, move the site to an external server. Can I use the same license?
Hi,
Thank you for purchasing.
Yes it’s possible if you make sure you are using 1 regular license for 1 website domain.
