3847 comments found.
I have raised a ticket on your support URL as you mentioned but 3 days gone ,no response is received so far.. How many days it will take to get any resolution on your support desk.,
Normally we will get back to you within 10-14 hours in business days. If it’s in business day and still don’t get answer, please provide me your ticket url. I will make sure that it’s answered ASAP.
When i was trying to edit the default tours,the editor doesn’t allow me to add or edit ant text associated with the each demo tours.
Kindly resolve this issue.
tambien por favor los correos de la reserva los envia como spam
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
*Please also post in English.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
lo he comprado, muy bueno hasta el momento, tengo dos pregunta . 1. si tengo la opcion de poder procesar un pago con un link externo 2. si piensan desarrollar integracion con payulatam
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
*Please also post in English.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
when update will be comming lot of spam subscriber i am getting in every day
please let me know what needs to be done
We are working really hard on it. We hope to launch within April.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I took over the role and don’t have access to the code. I shouldn’t need an access code if I am clearly using your product
Unfortunately, we will only provide support when we can verify purchasing. Please contact the one who purchased the theme to obtain the code and submit a ticket in our support site.
There is a Bug or Something in the Theme… When Header Style is Set to Boxed…
The Right Side Button Stop Appearing Even after it is turned on…
Additionally, It Only Show up when Search Button is Enabled (Means You need to enable both search button and right button to make the Right Navigation button Appear in Boxed Version of the header Style)
I have confirmed it in Multiple Sites using Travel Tour Theme…
Hope Author will pay attention to check and fix this issue..
Hi,
Could you provide your website and a screenshot with the problem so I can check it?
GoodLayers Team
I have Recorded and Uploaded a Unlisted Video to my YouTube Channel… here is the Link https://youtu.be/d_6zLiZNBIk
Live Demostration of Reproducing the Issue…
Hi,
Could you provide wp-login and website address to my email: support.loc@goodlayers.com so I can check it?
GoodLayers Team
Hello, is it possible to integrate Bokun in the tour section where the calendar and booking settings are? I want to link the availability and prices with existing ones from Tripadvisor
Unfortunately, that can’t be done :/
Thanks for your interest by the way
The section is Iframe and I would like to replace it with the blue bookings menu on any of your tour pages. You mean that this will not be possible to do so?
Did you mean that you need to place iframe for each tour here? : http://take.ms/OsHOB
that is correct. I want the following page https://demo.goodlayers.com/traveltour/tour/italy-6-days-in-rome-venice-milan/ with the Inquiry form instead of the form to have the embed code (iframe) embed like this:
https://imgur.com/a/GreDbQKI achieved this by opening the Inspect tab of the page, finding the form ID in the HTML editor and replacing it with a code of the tour so people can directly book through our system. I am not sure if I can achieve this LIVE In the theme since I do not know anything about coding. There is option to add a product widget as well. Do you think you can assist me in this and would it be possible to achieve it?
Hi,
There’re an option for you to change the reservation bar to your custom code for each tour
Hello,
This sounds great! So you confirm that I can access the reservation bar which I have shown in the link above and add an iframe code to it which links to the external system, correct?
Exactly as displayed on their website : https://helpdesk.bokun.io/widgets-online-booking-engines/how-to-embed-widgets-to-your-website/how-to-embed-a-widget-to-wordpress-cms
But instead the whole page, just the reservation tab.
Hi,
Yes, it’s working like that or you can provide an example code, I will help you check it and confirm it with you later. My email: support.loc@goodlayers.com
GoodLayers Team
any idea about theme Update? When? maybe for 2039 year?
Hi,
We can’t confirm when, but maybe it will available in late of next month or maybe in May.
GoodLayers Team
Per Purchase question , Will you add hotel function to the theme, or just tours ?
If hotels together with the theme will be great, because some tours are long for 7 days for e.g. and details must be provided with the hotel that the company will provide during the stay !
Hi,
We have an option for room type: https://imgur.com/D1bXo4X
Btw, thank you for interest
GoodLayers Team
Hi This is a serious BUG i asked to address few days back havent got any reply Tour Admin Dashboard Tour Booking – Approval, Pendings nothing working unable to see… as requested i even mailed matthew@goodlayers.com but no reply so far its been 6 days… client have givin adds and registeration on booking is happening and admin dashmoard nothing is visible… its little serious client is shouting… can someone address this issue plz… the BUG NEED TO BE FIXED… little serious issue… kindly help… been asking few times already here no reply…
Hi,
My apologies. Could you resend your information and your problem to: support.loc@goodlayers.com?
GoodLayers Team
Thanks i have mailed to the email u shared on all details… kindly fix this asap since i am in trouble this is a major bug kindly fix at the earliest… they have givin some ads for some enquiry and people who book the tour inventories is disappearing..
Pre-Sales question….what exactly does the function TOUR SERVICE do?
It’s additional service that can charge more to customers. Like this : http://take.ms/NjFIX
Thanks for your interest by the way
Can you please tell me if its ok or ???
Oh, for those warnings, nothing to worry about. You can use the plugin properly anyway 
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Thank you very much for your fast reply, I just noticed is it possible to add sidebar so we can sort tours by price, type duration etc…. ?
Even on the demo I cannot find it 
On the default TOUR page listing I wanna add sidebar with sorting options etc… or do you guys prefer the top search ???
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
When i wanna submit a ticket i cannot find this theme into the list what do i do ?
It’s actually in the list. Please check this out : http://take.ms/rIeJr
Hope this help
Thanks for recording video. It’s on the list, please see this : http://take.ms/Pq9p8
Yep I saw lol, It was 3am and I was pissed. I’ve send ticket waiting maybe devs don’t work on sunday
Tour Admin Dashboard
Tour Booking – Approval, Pendings nothing working unable to see.. have requested earlier and also have shared the user details in mail waiting few days for reply.. its a bug in theme kindly fix it plz we unable to use the booking feature.. we are stuckup..
have already mailed to the said mathew mail… kindly fix this and help us asap… thanks… looking forward
HI How can i translate customer email contents to use with WPML?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Some questions:
- There’s the function to search a reservation by name o surname? I saw from the admin: ID, tour and date search…
- The inquiry form seems to not consider the date availability. Is that correct?
- Please consider in a future update…to insert the variable price per age. All the major booking website has it. Have a description text close to the CHILD, INFANT field is not enough, that’s why booking.com, expedia and so on…has this feauture.
Thank you very much, our agency loves all your themes, specially the fantastic Goodlayers builder
Hi,
1. Unfortunately, we don’t have that function in our tour system.
2. Yes, it just a form, if you need date availability, you can try customize the custom field with our instruction: https://support.goodlayers.com/document/2017/10/06/tourmaster-modifying-the-enquiry-form/
3. Thank you so much for the suggested.
GoodLayers Team
Is there any problem with Goodlayer Page Builder? It won’t work – after updating content in backend nothing on frontend is visible.
Please make sure that you update the theme to latest version in order to use with WP5.x. Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
where can i test the demo admin backend? crucial for presale….
Sorry, we do not have trial version of our themes :/
But you can see how it works here : https://www.youtube.com/playlist?list=PLNIFTA4Bjp3stwYxIB6Aokpr9bfRQYO73
Also, feel free to ask for any questions
Hi, I wanted to know about the pricing on the website. I have a tour set up and I have a price set for adults and one for children. I set the price for adults for this tour to be $50 however I notice on the tour screen when I click on 1 Adult the price shows as $54.50. What could possibly be causing this? I need to know what could be causing that extra $4.50 to be shown.
Hi,
Please make sure you don’t setup Tax fees in: Tourmaster > General > General Settings.
GoodLayers Team
Hi. We are using qtranslate-x to translate the website contents. However, when editing the tour pages, we can only translate the page title using the plugin. The remaining contents (edited with page builder) appear only in one language. Ex: if we edit a specific language content, it changes all, with the exception of the page title/name. Is this a known issue? Thanks in advance.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
