355 comments found.
Update broke entire site. none of the wgl shortcodes recognised. pages are just raw shortcodes everywhere.
Hi! You just need to activate your theme.
I already wrote you once and you did not answer me. The bet has changed my content and I am asked to activate the child theme with my purchase code. I entered it but it does not take. Thank you for enlightening me as soon as possible.
Hi! Could you please make sure that you updated core plugin, entered a valid purchase code. Or you can send credentials from wp-admin via email. We will check it.
I have read most comments and complaints here, and I am not sure if I can buy this theme. Because it’s obvious that most vital information is not found on their documentation and that sadly includes simple information on creating mega menus: the author just wants buyers to contact support for everything. That’s bad for your business.
Hi! Thank you for interest in our product! Besides the documentation, we have a support forum, youtube channel. There you can find some useful info. Also, we keep working on our knowledge base(Documentation, Youtube, Forum).
- Exist any way to put diferrent background color on every page of the site?
Hi! Thank you for a great question! Yes, we have an option to change a background color throughout the site.
Hi my friend i sent you a 2 emails with request if help
Hi! Please check the email.
Hamburger Menu Icon is not centered in mobile header. How do i fix this? Also is there a way to change Hamburger Icon Color?
Hi! Could you please check support forum. We already gave you an answer.
hi! so when will the update come out that addresses Menu Icon Vertical Alignment?
I would assume that such a theme would include something so important to 2019’s mobile first design.
? The Menu Icon on Mobile Misalignment looks very unprofessional. When will the update be released that addresses this issue.
Hi! We had sent a solution some time ago. Are you satisfied with this solution?
yes! ty for the css code.
Hello, the mountain class used in revolution slider. In which file is this class located? thanks
Hi! Could you please submit a ticket with your issue at our support forum.
I will buy the theme; but I have a question: Is it compatible with WordPress version 5?
Hi! Thank you for the question. Yes, our theme fully compatible with WordPress 5.x
Thank you. I will make the purchase of the theme
We will be glad to see you among our customers.
Hi admin, i am can’t be able to activate the “seofy core” plugin for my wordpress it’s showing below message.
Plugin could not be activated because it triggered a fatal error.Warning: require_once(/home/djize2yxt8q7/public_html/wp-content/plugins/seofy-core/includes/extensions/wbc_importer/redux-importer-config.php): failed to open stream: No such file or directory in /home/djize2yxt8q7/public_html/wp-content/plugins/seofy-core/includes/class-wgl-core.php on line 263
Please help me regarding this!
Hi, Could you please submit a ticket and provide credentials from FTP and wp-admin? We will check it. https://webgeniuslab.ticksy.com/
Please include a Newsletter plugin with your upcoming update…
Hi! We use the plugin from the wordpress.org. You can just install it. Please contact us via support forum. We will provide the details. https://webgeniuslab.ticksy.com
How to modify WPML menu on header to remove example EN(English) i just want to put EN only..
Hi! Could you please contact our support to solve your issue: https://webgeniuslab.ticksy.com
Hello, I want to buy this theme.And I need 1 premium slider from revolution slider.If I’ll buy it it will be free or i must pay agin to them too?
Hi, thank you for interest in our product! You don’t need to buy anything after purchase of our theme.
Hi,You got it with the theme: http://prntscr.com/nd5olk
İS this joke? You said İ’m not need to buy revolution slider to open a premium slider which I need.After that I purchased your theme.And whe I upload RS, I can’t do it.Why?
Could you please contact us via support forum to resolve this misunderstanding. https://webgeniuslab.ticksy.com
Hello, I want to buy your Seofy theme, I want to ask something.
How remove navigation next and previous and related portfolio? https://www.awesomescreenshot.com/image/3969536/7c210b3fbff952d8afc29745805eba34thank you
Hi, thank you for interest in our product! We have an option to remove related posts from a single portfolio. If you don’t need navigation(prev & next item) also we will help you to remove it from there.
We will be glad to see you among our customers.
Hi, I’m trying to add some customization into a price table. I’ve started from plans as displayed on your home-3 demo. I wish to add some description text under the features list and before the button. I was able to change colors for all other elements to white, but I’m not able to apply white color in Content > Description text. any suggestions? thanks.
Hi, could you please submit a ticket with some screenshots: https://webgeniuslab.ticksy.com
Hello! I would Like to buy your theme, but I would need some information: When I do the import demo, do you delete the pages and articles that are already published? How can I add icons to the Menu?
My site is https://www.booking.best/travel
Hi! Thank you for interest in our product! We recommend import demo content into a clear WordPress. Otherwise, you can import your articles after theme installation.
You can just add HTML into menu items: http://prntscr.com/n6xt8c http://prntscr.com/n6xsof
Hey I don’t want to use the woo commerce functionality in my website so is there any way I can remove that plugin from my project folder? Its not installed but it always shows to install under Appearance section which I don’t want.
Hi! Could you please contact us and better explain your issue: https://webgeniuslab.ticksy.com
I think your ticket page is down
It works. I am sorry, but we need a little time to give an answer.
my ticket can not load.
Hi. I have got home page 1,2 and 3 after importing the demo but I can see there is home page 4 introduced. How can I add home page 4 in my project?
Hi! Could you please download the last update from ThemeForest and try again. If the issue still will be there, feel free to submit a ticket: https://webgeniuslab.ticksy.com
Hi, when uploading a new logo it is not being processed. Theme logo keeps in there. Other question how can I update or remove the phone number in the header?
Hi! Could you please submit a ticket with your issue and provide some screenshots for better understanding your issue. https://webgeniuslab.ticksy.com/
Hi! Like your theme. I am thinking about purchasing, but confuses the indicator of PageSpeed Insights on the demo site 9 – on mobile and 56 – PC. Tell me, pls, what indicators are not on demo modes?
Hi, Thank you for a good question! As you understand it can be very different marks. Some of our clients have very good results(mobile about 50-70, desktop 85-100). Besides, we created a compare for you:
It is a test of one of the best sellers at the ThemeForest: http://prntscr.com/n0wn1a http://prntscr.com/n0wpop
This is a test of a similar page from our demo: http://prntscr.com/n0wrkz https://prnt.sc/n0wgyt
After your purchase, we will advise how to get the best result.
[wpgmza id=”1″] getting this and some other random string for maps and subscribe form. How do I get this resolved?
Hi! To get subscribe form you need to install MailChimp for WordPress plugin, create your personal form and replace Shortcode with your own. If you need details to feel free to submit a ticket: https://webgeniuslab.ticksy.com
