288 comments found.
Dear support , is the theme have possibility to denied all target new blank ?
Hello, the theme does not support what you are saying. Thanks
The one-click demo install is not working properly. When I click on the Home button after the install of selected demo, it goes to this url (http://unfinityplus.casethemes.net/transport/#section-home) instead of my domain url. How can I fix this?
Hello, please change the demo url to your site url in the menu manager. Thanks
Hey there is it possible in WPbakery , Pricing , the items to be one under the other. Ive tried with
, but it not succesful
Sorry, can you explain it clearly? I still don’t understand the problem you’re talking about. Thanks
Dear support i have a isssue with WPBakery accordion, it’s always open, colud you please, help me with this or just , tell me where is JS for this in the code 
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Dear support , i use yours theme , Corporate & Business concept and i want to have phone number and email on the left top conrner like Consulting & Business
Hello, please select the header layout in Theme Option -> Header
If the problem is still unresolved. Please create a ticket here: https://casethemes.ticksy.com/
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
it’s working Thank you
Hello ,
I’m having issues changing the color of the footer. I’ve been able to change all of the other colors in the template.
Please advise.
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Having an issue with colors. I go to Theme Options > Colors, change them and click on Save Changes. For some reason it won’t reflect the new colors I changed on the actual website though.
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Thanks for your response.
It was very useful 
I have more questions regarding responsive:
1. I’m using hover for this section http://prntscr.com/n84qnn but it doesn’t work for responsive, what can I do?
2. In the footer (mobile version) the phone numbers doesn’t show. http://prntscr.com/n84rub
3. Where do I modify the color of the heading section: http://prntscr.com/n84scx I changed it here http://prntscr.com/n84smh but it doesn’t work
The link of the site is: https://phoenix.daganet2.com/
If you need admin credentials please let me know.
Regards
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
hi, I got your theme some weeks ago, it’s great!
I have some questions:
1. I have this empty space between the menu and the revolution slider, where do I remove it: http://prntscr.com/n703ki
2. I want to have just linkedin link, where do I remove the rest: http://prntscr.com/n703zo (header/menu) http://prntscr.com/n7053m (footer)
3. I’m trying to have this site in 3 languages, can you suggest me a good plugin for it?
Thanks for your help
Hello,
1. On page option: http://prntscr.com/n76x9x
2.
- Social on header: Theme Option -> Header: http://prntscr.com/n76xgw
- Social on footer: http://prntscr.com/n76xpf
3. WPML plugin is good and compatible on Unfinity
Thanks
Nice themes – when will the Real Estate 1 pg. be available & will it have IDX capability?
We would like to buy the „Unfinity Plus“ theme, but have a question about licensing it. We have a project for one customer, it should be reached via three domains. Do we have to purchase a regular license or should we buy more than one? We’re realyl looking forward for your answer.
Thanks in advance!
Hello, you only need to buy once and use it for multiple domain names at your discretion. Thanks
Hi, we purchased the theme, but we have a problem installing it: While uploading the zipped-package, wordpress is giving the error “the link you followed has expired.”. My PHP-Version is 7.2 and I changed the Upload size to 100MB in the PHP.ini file, but the problem is still there. Can you help?
You created a ticket? I will check now.
Yes, I created one. Thanks!
How can I remove the top bar? Email to weblabsmail@gmail.com Thanks
Nevermind, solved it
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Are there any shortcodes? Documentation is extremely limited, so trying to see what else is available.
Hello, please tell me what the problem you are having. Thanks
Are there any shortcodes that can be used? That was the question? Is there a shortcode for buttons, tables, callouts, etc.?
You can easily use them on the page builder. Why do you want code?
Maybe I’m missing something here, but what do you not understand about “not enough documentation” and what are the available shortcodes (if any)?
Sorry, I don’t understand the problem you’re talking about. Please send me any screenshot of your problem. Thanks
I don’t have a problem (other than lack of complete documentation). I’m asking if you have any shortcodes that can be used for things like buttons, tables, callouts, etc. They are pretty standard in most themes and tend to be identified in documentation. Looking for what I’m talking about? I don’t use the theme in the example, but it definitely shows shortcode usage and was found in a quick Google search:
http://demo.theme.co/icon-1/shortcodes/buttons/Yes. I didn’t update it in the document. You can find the shortcode here:
http://prntscr.com/n2331kThanks
The problem has not been fixed with you? You can say that to me here. I will fix the problem with you. Thanks
Gave up on using the theme after running into multiple issues. The shortcode responses were lacking, but the real problem is that the documentation doesn’t cover any of their uses. Nice that there are some screenshots, but the documentation should cover that along with utilizing all the integrated plugins.
We do not want customers to spend a lot of time on our theme. If you are not satisfied, please remove Unfinity Plus. I will refund you. Thanks
Thanks; I tried, but the refund was denied.
Please try again. I will not want to see you. Thanks
Hi, thanks for a great theme. I’m having issues when creating anchor links on the page. The anchor link in the menu seems to initiate a scrolling action to the anchor while my links (buttons and such) jumps directly to the anchor without any automatic scrolling.
My question is basically, is this how it’s suppose to be or is it a bug?
Thanks in advanced!
Hello, when you create a each menu item you will find the option “One Page” -> “Yes”
Thanks
Yeah… That’s not at all what I asked. When I make links in the page content the links does not trigger the scrolling behaviour that the menu items does.
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello, how can i customize footer? tel, email, adres etc.
Hello, can you find here: Widget Manager -> Footer Top 1
Thanks
Hey I’ve bought unfinity plus theme. when i was customizing it i found out that i cannot change info in the footer (tel, email, adres etc) Can you explain to me how should i do that? Thank you!
Hello, can you find here: http://prntscr.com/mv1gkm
Thanks
Hi there, I’d like to ask you a couple of questions before buying your theme. In your minimal portfolio, is it possible to use Vimeo/youtube Lightbox effects instead of pictures? If so, can the aspect ratio of the thumbnail be modified to 16:9. Also It’d be great to know if the color of the theme can be changed and if there is a way to make this typical horizontal bar with the logos of my clients. Thank you!
Hello,
- Issue 1: when you have a theme. I can add this to you.
- Issue 2: sure
- Issue 3: can give me screenshot. I have not understood this problem
Thanks
Hello, is it also possible to show 4 team members at the same time (without a slider)?
Hello, yes is possible. Thanks
Hello, I sent you an email ONE MONTH ago regarding many bugs on my website and and I got zero feedback. The email I used was casethemes.net@gmail.com
A simple answer would have been appreciated.
Please send me an email and I will answer back with the attached file explaining the bugs.
Geoffrey Roussel geoffrey.ry@gmail.comHello, don’t worry. I will check your email and fix the problem.Thanks
Uploaded theme successfully, but it does not ask for activation key. Then it allows me to activate the theme, however none of the theme functions actually work. and I cannot download the theme plugins.
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
