978 comments found.
After the last update, every time we update our home page, we seem to loose the header/menu settings.
http://www.huckininthevalley.com/should look like this: https://prnt.sc/n00euz
but we get this: https://prnt.sc/mzztfg
Then we have to do a restore the database and try again. Seems totally random. Any ideas?
Hi, You have to choose Menu Fixed in General Settings of home page. Thank you!
Changed to relative, no effect http://www.huckininthevalley.com
Hi, Please choose Header Style: Fixed
Thank you!
Purchase code: 7b4496cc-7cf0-4379-9a69-c3cc05d18624, and Support repurchased a couple days ago. I updated to the newest version recently and there are issues but I am getting no response to my inquiries on how to fix it myself. The website is www.topangadays.com. The menu has changed and this page used to have times, thumbnail images and little blurbs and the links are no longer working https://topangadays.com/band-lineup. Are you available to hire to help fix this?
Hi, Please check config in Schedule settings of Visual Composer. Thank you!
The header image on the homepage will not display. You have to hit refresh in order for it to display. How can this be fixed?
Hi, Please send your website link, so I can check help you. Thank you!
Good Afternoon, I am afraid of the RTL (Right to Left support) Is there any documentation for that please?
Hi, The theme supports RTL. you only need to choose RTL in language settings. Thank you!
Site’s been running flawlessly for the last 3 years. Set registration up for 2019 and now getting paypal error. http://www.huckininthevalley.com/#register
Have there been any errors with the Paypal register forms lately?
https://www.sandbox.paypal.com/webapps/shoppingcart/error?flowlogging_id=429e0db32559b&code=AMOUNT_ERROR&mfid=1550366791365_429e0db32559bHi, Please update theme and imevent common plugin to latest version. Thank you!
back up and running
Thanks
Great
Hello My website is www.pacis2020.org I want to remove Google fonts as it is causing timeout on my site in mainland China. I installed Disable Google fonts plugin and checked the options. The fonts are still enabled. Kindly help.
if(isset($theme_option['google_api']) && $theme_option['google_api'] != ''){
wp_enqueue_script("googleapis", "//maps.googleapis.com/maps/api/js?key=".$theme_option['google_api'],array('jquery'),null,true);
}else{
wp_enqueue_script('map', '//maps.googleapis.com/maps/api/js?v=3.exp&sensor=false',array('jquery'),null,true);
}
Thank you!
i want to add address to each slide: sample event day 1 LEADERSSHIP TRAINING at London with full address. DAY 2: BUSINESS POP USA with full address
Hi, Do you want to add to slideshow ?
i want to add address to each of the slideshow. i want address on slide 1 another location address on slide 2 same for 3 and 4
Hi, You have to customize Slideshow shortcode. You can find and customize code in wp-content/plugins/imevent-common/shortcode/shortcode.php and wp-content/plugins/imevent-common/shortcode/vc-shortcode.php
Thank you!
Hello, i have probleme when users subscribe in event i dont receive theire subscribtion in my email ! how can fix this issue?
Hi, Please surely you purchased this theme.
You can share your purchase code, Also please write from the profile you purchased our theme so it will be easier for us to provide support to you
How do you remove the hyperlink from a speaker photo and name?
Hi, In Speaker Settings please choose Display Link: No
Thank you!
I cant find that option in any of the theme or speaker settings? Where is it exactly?
Hi, Please edit page with visual composer, you will see Speaker section, hover and click pencil icon. Thank you!
Hi Jthemes,
Curious, after this last update I cannot get my main menu to show up at a dark background? http://coasthillsclassic.com/
Hi, Please choose Header Fixed in Page Setting. Thank you!
Hi, Can you help me to reduce TTFB. Where does this delay come from? On your site the delay is 1.5 – 2 sec, and my average is 3 sec. How to reduce the speed less than 0,5 sec.? https://ibb.co/z8Y76G5 Thank you!
Hi, You can install some cache plugin and optimize html, css,js like autoptimize plugin. Thank you!
I already have installed autoptimize. The plugin doesn`t help to reduce the speed. Still 2 – 4 sec.
Hi, You can use https://gtmetrix.com/ to check your site and optimize it. Thank you!
Hello. I haven’t made any changes to my site. I just checked and it has gone back to some of the things from the templete including the colors and all. The options for Style, Header and Footer are not visible in the Theme Customization option. I have read your documentation too to make sure I am not making any mistake. Kindly help as this matter is critical.
One more thing I deactivated Woocommerce, Redux framework. Can it impact. and it is also showing One click demo as deactivated. I am trying to activate them but they are not getting activated.
Please send your wordpress admin account to email: jakjim@gmail.com. We will check help you.
Hi Guys When you update to PHP 7.2?
Best regards!
Hi, The theme supports PHP 7.2 now. Our demo is running with PHP 7.2.3
Thank you!
Hello. The website is taking too long to load. Upon analysis it showed that webfont.js is taking too long to load. What can I do about scripts that are not being used?
Hi, You can try install autoptimize plugin
Thank you!
How can I disable woocommerce.css and other style sheets that are not in use.
Hi, You can remove css in themes/imevent/functions.php find and remove code in function ova_theme_scripts_styles() { ... }
Thank you!
Hi – Preslae 1- Can the text be changed to Arabic and display correctly? 2- Can i replace the text logo to image logo? Thanks
Hi, 1: yes. 2: Yes. Thank you!
Hi, I’m having an issue with changing the color of heading and text block elements in a parallax section to white. How can I do this since adding a class isn’t working in either the Page Builder or Theme Custom CSS
Please I need an answer
We have forwarded your query to support team and they will answer soon as possible.
We are in GMT + 5:30
Hi, Can you send some screenshot ? You can try css with important like a{ color: #000!important; }
Thank you!
What email can I send a screenshot to. But if you check 20thsiebm.org I want to change the heading in the paralax div. adding a class in the heading Settings in the visual builder isn’t working even with !important
Found a solution of my own thanx anyway
Great
Hi, I’m having an issue with changing the color of heading and text block elements in a parallax section to white. How can I do this since adding a class isn’t working in either the Page Builder or Theme Custom CSS
Did you purchased our theme? Please share purchase code so we can verify you as a customer
7e8cfd33-8c3c-4630-9fd7-aef0782a9451
I purchased through a separate account
Please message us from that account so we can provide support to you
Hello, I need to change the font colour and size of headings and text . Are there any table templates available?
Hi, No it isn’t. You can debug and change css by your self. Thank you!
Hello,
How can i change hamburger menu colour, currently its white, i want to make make it more darker
Hi, Do you want change background menu color or menu item color ? can you send a screenshot ? Thank you!
Hiii,
another question: I get in the google maps addon (Visual Composer) of the theme now the following message: For development purposes only.
How i can solve this problem?
Hi, You can have to insert Google API Map Key in Theme Options >> Google Map. Also Did you purchase the theme ? Thank you!
Yes, it was purchased, but now the subscription end (before some months). Is it possible that it didn’t works because the subscription isn’t active?
We will purchased it now again and want to prepare the Update to PHP 7.1 When approximately can we expect about the update for PHP 7.2?
Is it possible to extend support to more then 12 months? Probalbly to 24 or 36 months?
And how I can set the reneval in the actual theme? We use now the version 2.9.5
Hi, We will check problem with PHP version soon.
Extend Support 24 or 36 months: No it isn’t
Thank you!
We have purchased it now and make the Upgrade on the theme and upgraded the PHP from 5.6 to 7.1.
Question 1 – Do you prepare the update to PHP 7.3 too? Next month it should be released.
Question 2 – We get now another error message on the maps-plugin: Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details. Do you know how we can solve this problem?
Hi, Question 1: We will upgrade to PHP 7.2. For PHP 7.3 we will check it in the future.
Question 2: You have to insert API Map Key in Theme Options.
Thank you!
We have set the API Map Key in the Theme Options, but it doesn’t load the map. What else can be the problem?
Hi, Please send your wordpress admin account to email jakjim@gmail.com. we will check soon. Thank you!