294 comments found.
Tell me how you can add a description of the product, just below the product name
Hello,
We located your ticket on our support forum where our agent will assist you with any doubt you have.
Best, Mikado
tell me who knows how to remove (remove) a link from the product to the product card. (not with moreover account wrote)
Hello,
We located your ticket on our support forum and it has been assigned to our agent who is working on it and will reply to you asap.
best, Mikado
tell me who knows how to remove (remove) a link from the product to the product card.
WP Bakery 5.7 does not work. I just bought and installed this theme on my domain name. Only way the WP Bakery 5.7 works is if I disable COCCO CORE plugin can you please let me know what the issue is?
Also if i activate the instagram and twitter feed it breaks my website. I get an 500 Error and need to log into the cpanel to remove them before I can access my site again.
My enire site has been destoryed. Please answer my comments I don’t know how to fix this issue please. Everything is off and I have had to put my site on maintenance.
Hello,
Please, open a ticket at https://mikado.ticksy.com and include your website URL with wp-admin access and our agent will check this closer and assist you to fix this. Thanks
Mikado
I added the ticket all day no reply, can someone please take a look. When your theme is active the wp bakery plugin does not work. No matter what I do it does not work. There seem to be an issue with wp bakery and your theme I can’t get it to work but now I need some help please.
Hi,
Your ticket has been answered by our support agent. Please, check response on ticksy.
Best, Mikado
Can we expect WP Bakery 5.7 and PHP 7.3 support update soon? when?
Hello,
Thank you for writing in. We are working on new updates and all of our themes will be updated in upcoming weeks or even days. Everything should be working fine with PHP 7.3 so there is no need to be worried about it. When it comes to WPbakery 5.7 our support team will gladly provide you with it, just open a ticket at https://mikado.ticksy.com
Best, Mikado
How to translate “My bag” widget text?
Hello,
You should create translation file for your language and to translate theme labels. Use poedit software https://poedit.net/ , load translation file from theme folder / languages, translate it, and name it according to WP Codex https://make.wordpress.org/polyglots/teams/ .
Helpful reading https://code.tutsplus.com/tutorials/translating-your-theme--wp-25014--point .
For any further assistance, our support team is on your service at https://mikado.ticksy.com
Best, Mikado
Hi! How are you? Is the theme SEO optimized?
Hello,
Thank you for writing in and taking interest in our theme. Yes, our theme is SEO optimized and for advanced features you could use some plugin for this purpose such as Yoast.
Best, Mikado
i purchased this theme, and i’ve imported demo content but it’s not looking same as your theme preview, i want same. please help. also the wishlist and quick view plugins are not included in theme, let me know how i can get it ?
Hello,
Thank you for choosing Cocco. We managed to find your ticket with same topic on our support forum and it is assigned to our agent who is working on it and will reply to you asap.
Best, Mikado
what new ? is last version, recent update ?
Hello,
Thank you for writing in. We have just changed some parts on our theme profile page, there are no changes in code which is why change log is not added.
Best, Mikado
Hi Mikado,
do you see a chance to integrate the cart icon, which is visible if you choose the standard header, next to the burger menu icon?
Thanks in advance kasenga
Hello,
Thank you for writing in. Please, reach our support team at https://mikado.ticksy.com/ and include your wp-admin access and website URL and our agent will gladly help you with anything that could be done within our theme?
Best, Mikado
I did, thank you.
Hi,
Thank you for your effort.
Support agent has been informed, your ticket will be answered as soon as possible.
Mikado
Very good theme, unfortunately it has a few pain points that would make this theme a conversion killer. Once i add the product to my cart there is no message that the product was added to the cart. The add to cart button simply turns into a view cart button. Very unclear if the product was added to the cart or not. Also the check-out page didn’t get any attention at all. This template is beautifully designed to look great, but unfortunetatly without the knowledge of ecommerce best practices. The proceed to check out button is on the bottom of the page but it needs to be visible without scrolling. Same goes for the cart page… I was hoping to see a proper checkout page and a good cart layout… But i need to continue my search. Please use my advice for future themes.
Hello,
Thank you for taking interest in our Cocco theme. Actually, it is default behavior even in default theme, You’ll just get View Cart button. When it comes to cart page, it has been made to match our theme design, but it is still user friendly and all functionalities are displayed well https://www.screencast.com/t/Raaa7x2w This has been arrange on similar way in default theme, just checkout form is on the right side. Thank you for all your suggestions, we are constantly working on improvement of our themes based on customers request. We hope you will explore our theme further since we think shop part is arrange pretty well within our Cocco theme. If there is any further doubt, we are here.
Best regards, Mikado
1) I couldn’t find the user registration page in demo 2) Support turkish language ? 3) Can we install the demo page directly
4 )and for mobile where is Cart and wishlist ??? (i guess this problem can solve with woocommerce shopping plugin right for cart?)
Hello,
Thank you for taking interest in our Cocco theme. 1) There is My account page from WooCommerce here where login part could be seen http://cocco.mikado-themes.com/my-account/ and in WooCommerce options you are able to enable Registration form, too. 2) Yes, WP support Tuskish. 3) Yes, you are able to import our demo content using our One Click demo import feature. 4) You could add My cart as link in mobile menu. So, customers could access this page on mobile device, too. Or you could try with that plugin, but since we didn’t test it with our theme we cannot provide you with any feedback. If there is anything else, we are here.
Best regards, Mikado
Hello,
Is there anyway to remove the base from the product permalink. For example just have https://www.sitename.com/product-category/product-name. There wouldn’t be a need to have anything in front of them.
Thanks Chris
Hi,
In Settings > Permalinks you are able to choose desired product base https://www.screencast.com/t/yaAD2e8GBest, Mikado
hi, do u have only html template? not wordpress. i want buy
Hello,
Thank you for taking interest in our Cocco theme. We are focused on development of WordPress themes where dynamic content and easy management is offered. It is why we are not creating static HTML files at all.
Best, Mikado
Presale Questions:
1. is this theme child ready?
2. i have already installed WooCommerce and installed all pages – Can i redo this to import demo content?
Hello,
Thank you for choosing our theme. 1) Yes, child theme is included. 2) You could do again demo import process if you installed WooCommerce afterwards. It could be that menu items will be duplicated, but our support team at https://mikado.ticksy.com/ could assist you with this part.
Best, Mikado
is it possible to insert the search lens in the mobile version?
Hi,
Could you, please, reach our support team at https://mikado.ticksy.com for any question like this one.
Best, Mikado
Hey,
The WPBakery Page Builder 5.5 slows the hell out of my site. My site also has some issues with it. It seems that I can’t edit any page with it as edit with WPBackery option isn’t there.
Hello,
Please, open a ticket at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will investigate and assist you there.
best, Mikado
Yeah I did..two days ago and still no response. You gotta speed things up, two days are too much for a support to respond.
Hi,
We’re having some increased activity in our helpdesk over the past couple of weeks, we’re doing our best to keep up with you all.
Support agent has been informed, your ticket will be answered as soon as possible.
Mikado
Is there a way to TURN OFF the “Add to Cart” when you hover over an image on the home page?
Hello,
Please, reach our support team at https://mikado.ticksy.com/ and include your site URL With wp-admin access and our agent will gladly investigate and help you there with anything that could be done within our theme.
Best, Mikado
Hello,
Is the Cocco compatible with wc marketplace / wc vendors / dokan?
Thanks,
Hello there,
Thank you for taking interest in our theme!
Unfortunately, we can’t provide you precise answer because we haven’t tested our theme with this plugin. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality.
Thank you for understanding.
Please let us know if you have any further questions, Best, Mikado
Hello I have problem with one plugin on my webside are you can help to check what happen ?
Hello,
Unfortunately, we couldn’t locate any ticket in our database with this username. Could you please submit your ticket to out support agents on https://mikado.ticksy.com/ along with your credentials ?
Best, Mikado
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