75 comments found.
The option “under construction mode” has disappear and now i don’t turn it off again. Any help???
Hi,
We move things to Larch Custom Post Type plugin on previous versions, you need to update the theme and all plugins as well. Install this plugin https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ then download All files & Documentation from themeforest, and upload the new versions of the plugins that are inside the folder Plugins.
Best Regards
Thanks, that’s works.
Hi guys. I bought your beautiful theme. How can I add other google fonts compared to those already present in “larch style option> tipography> font”? Thank you
Hi,
Many thanks for your purchase, truly appreciated!
For add more fonts go to menu wordpress -> Ultimate -> Google Fonts.
Best Regards
The support webpage on the upperthemes site is broken again.
Hi, sorry it’s our anti spam that’s blocking some users, we will investigate this situation. But please try now, it’s running well. Best Regards
I am trying to get through to your support site for help re the theme, but I cannot get to the site at all, I just get a message saying
“The server cannot find the requested page:
upperinc.com/cp_errordocument.shtml (port 443)
If you are the account owner, please submit ticket for further information. Open Ticket”
Can you please confirm if the support site has moved?
Hi, yes the new support link is https://upperthemes.com/support/
Best Regards
Hi there, it appears that your support button on upperthemes website is down? It just leads back to my account page.
I was going to inquire about removing the gap below the top banner. My page is here: http://8j6.156.myftpupload.com/our-launch-pad/ I edited content based on the demo page and somehow there’s the white padding/gap.
Thanks
hi, we had a small issue on our support site during the weekend. Please try now. Best Regards
Hello
How to enlarge the logo when I add. stands too small
https://i.hizliresim.com/LlGqJz.jpgThanks 
Hi,
Many thanks for your purchase, truly appreciated!
Please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperthemes.com/support/ and our support team will be glad to help you
Best regards
hello, the demo for the video element does not allow for full screen playback, is it possible to play video full screen from the lightbox included?
Hi, Many thanks for your interest on our work! Are you talking about this page? http://demos.upperthemes.com/larch/demo1/home-8/ you can zoom it on a modal box, and then on the video options, you can click on the fullscreen button. Is that you are looking for?
Best Regards
Cant seem to find this slider in the sliders that I can upload and from the demo I imported. How do I get it? http://demos.upperthemes.com/larch/demo1/home-4-parallax/
Hi,
Many thanks for your purchase, truly appreciated!
Please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperthemes.com/support/ and our support team will be glad to help you
Best regards
I have signed up multiple times on two different emails the confirmation email is not coming even when resending it…
Please send us a email to support@upperinc.com with the email you used to create the account, we will take a look. Best Regards
Hello download version is still from December. When installing theme we get blank white homepage. Blank white theme options page. When switching to default 2018 theme no problems. Please fix or update download on themeforest with latest version.
Hi,
Many thanks for your purchase, truly appreciated!
Please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperthemes.com/support/ and our support team will be glad to help you
Best regards
Looks like Slider Revolution plugin conflicts with WPBakery and pages cannot be edit.
Caused by bug in demo data import. Demo data installed too many times and saved 1500+ sliders in database, which makes loading sliders long. This cause editor to time out and not work.
Hi,
Many thanks for your purchase, truly appreciated!
Please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperthemes.com/support/ and our support team will be glad to help you
Best regards
i have an issue but cant sign up to support forum as it isnt sending me activation email, on the projects section, the larch portfolio item settings is not showing properly and because of this i cant change the portfolio images, can you please advise
HI,
Please send us a email to support@upperinc.com with the email you used to register on our support site, we will take a look.
Best Regards
done
We verify your account, please try login now. Best Regards
Hello, can I check if there is an option to add a search icon next to hamburger menu in overlay, and that the search icon also acts like an overlay – i.e. search form appears in overlay if icon is clicked – just like the menu overlay? Thanks! https://upperinc.com/previews/wp/larch/overlay/
Hi, Thanks for your interest on our work! Yes you can add the search icon next to overlay menu.
Best Regards
Thanks!
your link https://upperinc.com/support says COOMING SOON
Hi, our website is in maintenance, please check again in one hour. Thanks for your patience. Best Regards
Problem with Cube Portfolio “Incorrect cubeportfolio ID in shortcode or problem with query. 1001”
Hi, our website is in maintenance, please check again in one hour. Thanks for your patience. Best Regards
Hi, i have a problem, i followed the video to install a demo, but at the end, I still have ERROR 404 “Oops! There is nothing here…”, i don’t know what i have to do… i did everything that was in the tutorial
Hi Sofianboom,
As we suggested you on the refund comment, check the Settings > Reading > Front Page option and make sure you select a page – you’re probably looking for Home.
Again, we’ll gladly provide help with the theme, just register at our Support Forum at https://upperinc.com/support and our dedicated team will surely try their best
Best regards
hi i wonder if this template supports RTL! and if i use WPML will it be supported if i do an RTL website!
Hi,
Many thanks for your purchase, truly appreciated!
Yes the theme is rtl and wpml ready.
If you need any help from us, please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperinc.com/support/ and our support team will be glad to help you
Best regards
Congrats, Great theme, I see already have nice sales. Keep it like this for more sells
Thanks!
Hi there, great theme! Does the theme come with demo files? My web designer is having a hard time installing it with the content
Hi,
Many thanks for your purchase, truly appreciated!
The presented demos are all included and you can find them inside the Preview Demo Contents folder. You have two different ways to import the demos, via one click on Appearance -> Larch Demos or manually by using the different import tools. You can find all the necessary steps on the theme documentation.
Please note that all support requests are conducted to our support page, if you need more help from us, please post your question here https://upperinc.com/support/ and our dedicated support team will be glad to help!
Best Regards
