261 comments found.
I submitted a Support Ticket 2 days ago, can I have an update when I may receive a response?
Thanks, Rosanne
Hello,
We just want to add a respond to this old message, your tickets seems responded already almost a week ago, thank you for your patience.
Kind regards.
Good afternoon, Sent a ticket a couple of days ago. Can you please respond at your convenience? Thanks. Michael Terry
Hello,
Thank you for your patience, responded already and waiting for your response.
Best regards.
Hello. How long does it take you to respond to a ticket through your support system? Should I expect to wait a day or more for every response?
Hi, thanks for reaching out. Your ticket has responded.
This is a very nice theme! But the demo has the following issues on mobile devices. Please can you tell me if these can be changed with options or fixed before I buy? Perhaps they are already fixed but the demo is out of date.
On shop page, you can’t view the product prices (woocommerce loop) without clicking the product, as it’s using a hover effect which can’t be done on mobile. Is there an option to have the loop displayed under the thumbnail as usual, so prices can be seen on mobile while scrolling?
On all product pages (and some other pages like cart, checkout etc.) if you scroll down the page, touching anywhere on the page will make the page scroll to the top. This makes WooCommerce unusable as the page keeps scrolling up (tested with Samsung Note 10).
This also happens on the shop page, contact page etc, if you touch anywhere in the footer (phone number for example) it scrolls up to the products, making it impossible to select the phone number or email address.
On the shop page you have to scroll down past the filters before viewing any products. Can the filters be moved to the bottom or minimised to a menu so they are not in the way?
Can the media player which shows on all pages be removed?
On all pages, the menu doesn’t open smoothly- it shows the first two items (home and news) and then half a second later expands to show the rest. It’s very ‘jumpy.
If you click ‘Search it opens the search field but the placeholder is massive compared to the rest of the menu text.
If you can let me know regarding these please that would be great.
Thanks
Hello,
Thank you for letting shaing, we are about to release and update and for sure we will check the issues that you reported (I can say some of them already fixed but demo required to be updated).
Kind regards.
Hello again,
Q: Can the media player which shows on all pages be removed?
A: Yes, its optional, deactivated on theme options panel.
Q: On the shop page you have to scroll down past the filters before viewing any products. Can the filters be moved to the bottom or minimised to a menu so they are not in the way?
A: Its a sidebar, could be moved to left or right, so we moved to right and now its shows after the listing on mobile devices.
And other issues you reported and much more fixed & improved.
Thank you,
Kind regards.
Hi the visual composer is not working on the theme could you clarify how to get it up and running again because I see many people who are using this theme are having the same similar problem. All my updates are complete and all plugins are installed. But the visual composer is either gone or obsolete for this particular version.
Hello,
Please clear your browser cache, you can even try in incognito mode in your browser to confirm.
For further support please write us on https://freevision.ticksy.com
Regards.
Upgraded to latest version and WordPress 5.5 seems to lost Visual Composer, deleted old version and install new, same issue
Apparently after i installed enable jquery migrate helper i got the following: wp-content/themes/odio/framework/public/js/vendor/jquery.tipsy.js: jQuery.fn.live() is deprecated
Hello, thanks for contacting us. May i ask if you’ve updated your theme?
Regards
Yes Version: 4.2
Hello,
Please make sure all bundled plugins are up to date too, and also try to clear your browser cache.
Regards.
thanks, all better now
i purchased this theme from some other site and i didn’t get the demo/set up pages. i don’t know what they are called, but i want it to look similar to the demo.
Hello, thanks for contacting us. That’s odd, may i ask where you’ve purchased our item? I see no purchased badge on your name. If you’ve purchased from another account please open a ticket for us, let’s help you that way.
You can also drop an email for us for more info.
Regards
how do i remove the arrow at the bottom and only use text, or a smaller image because it’s overlapping with the copyright info.
Hello, we don’t provide support this way. Please open a ticket for us and provide your license key, so we help you that way.
Thank you.
This theme has been Amazing. The only thing right now is we’re not sure how to change the default color of the Post Text, OR the Post Masonry Background color. So it’s showing white text on a white background in the posts section. On www.NoelleMillerMusic.com #Blog.
Just need to know where to change/add the css for Black Post Text.
Hello, thanks for contacting us. Please open a ticket and state your case along with admin credentials. Btw, your website appears blocked. “Dangerous Web Page Blocked” Please check!
Regards
Awww. Because it doesn’t have an SSL. And will do. Thanks!
I want to upgrade my PHP version, but… The ‘PHP Compatibility Checker’ plugin pointed the Line-R Player as a problem:
wp/wp-content/plugins/linerwp/linerwp.php
FOUND 1 ERROR AND 1 WARNING AFFECTING 2 LINES
174 | ERROR | Extension 'mysql_' is deprecated since PHP 5.5 and removed since PHP 7.0; Use mysqli instead
232 | WARNING | Use of deprecated PHP4 style class constructor is not supported since PHP 7.As the Line-R author is obviously not supporting this plugin anymore, can you please build in a possibility in Odio to disable the Line-R Player, please? Thanks for your nice Odio theme !
Hello,
Thank you for letting us know, no matter do they support or not, we can make necessary updates on the, please follow theme updates.
https://freevision.ticksy.comThank you.
is there an update past Version 3.9 – Builder has an update
Hello,
We are about to release updates for all our themes, please check again sooner.
Thank you,
Kind regards.
ty
pre sales, question, i need ability to create venues, and artists and each venue or artist create their events linking the artist or multiple artists and venues together with the events.. also would like to have some demos video and audio, available for the artist, rating..
Hello,
Sorry, but not such a feature available. You should manage all the content by yourself.
Thank you,
Best regards.
Hello. I have version 3.9 installed, but am getting this message regarding my Woocommerce: “Your theme (Odio) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.” What can I do?
Hello,
You can ignore these messages, harmless and has no affect on WooCommerce functionality, tested and confirmed.
Best regards.
Thank you for the confirmation.
Hi,
since two last theme updates our website is no longer operating there’s no visual composer anymore and all the site is charging for 3h before hit the end of the homepage ! please help, I need Visual composer back, it’s not possible to edit the site with html !
we need more than ever to update our site now. thank you for your support regards G.
Hello,
You can contact with us by the email form on our themeforest profile page and we are about to release an update for Odio theme sooner.
Kind regards.
Is your topic suitable for a 12-channel radio station? Is your theme in the editing self-explanatory or very cumbersome? Can I also create a broadcast program or show calendar? Is an event list possible? Can I also create a team list? our website: https://889fm.net
Hello,
We don’t have the features that you asked, only what we show on our demo site https://odio.freevision.me available as features.
Kind regards.
Hello, on my pages, I cannot get the page title nor any images to center. They are always justified left. thank you! Love your theme!
Hello,
Page Options panel has Custom Header option section (which is appears while you edit your page) doesn’t work for you?
Kind regards.
Hello!
The template is searching for “srcset / @2x” versions of images used in the template, creating around 60 404-Errors. How can I stop the theme from looking / using these images or creating the needed versions?
Kind Regards John
Hello John, thanks for contacting us. This is not an issue, you can ignore it for now. We’ll release an update soon. We’re noted your feedback. Best Regards
Hello!
Thanks for the fast reply. For me it is an issue, as those unwanted requests slow down the overall loading speed of the website + I assume google rates 404 errors in a sum like this as negative things on a website and thus downrates the SEO scoring.
Do you know when approximately the update will be available? I can code, so if you let me know what to deactivate in the template until the official release of the update, that would also be great.
Kind Regards
Hello, that doesn’t affect SEO performance no worries. Update will be ready in a few days. Regards
I have WordPress 5.0.2 and php 7.0 but 7.1 the theme will not load in admin or frontend also your theme Version: 3.7
Hello,
Please make sure you have latest version of the plugins installed from latest version of the theme. We are using PHP 7.2 in our development environment, you can try to switch 7.2 or 5.6
Kind regards.
Hello, I have 3.3 version of Odio theme and visual composer is Version 5.4.2 updated one. And wordpress version is 5.0.2 updated. I am facing problems as Editor is not appearing on the pages due to elements are deprecated in new version of WPBakery Page Builder. Tell me how to make my editor work? and how to update my theme ? or any other solution.
Hello, thanks for contacting us. Kindly advise you to update your theme with latest one along with bundled plugins. Should help. Regards
I want to buy, is compatible with last version of WP?
Hello, thanks for contacting us. We’re about to release an update for this matter. it’ll be ready in a hour. Regards
Hi can I use the blog masonry style in a onepager setup?
Hello, thanks for contacting us. Could you please point me which page you’re addressing? Regards
Hi I just bought again 6 months of suppport, but after 2 days no replies???
Hello,
Sorry about the delay, but as I checked the status of the tickets there are no one getting be to responded today. Thank you for your patience.
Kind regards.
