680 comments found.
Why not are you making a video to show how to upload demo content? I think demo upload process is very hard! telling this because I am not an un-experienced website developer, I have vast experience to develop various woocommerce site using others theme. All themes I have already used the demo content upload process was very easy just by one click but your theme is so much harder than those. I already tried numerous times to upload demo content but it’s never been complete for once and i asked support to you but again and again, you asked all bullshit thing from me and finally got no result! you guys need to understand people have busy time so they can’t wait for you a long time. after this comment, if you guys do not help me then I will give a 1 star review for customer support!!
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Hi, your demo website is not working now! I want to see some example, i bought 2 days ago and i want to see some example and i will setup! Please help me. I need some information.
Hi,
We are updating the server. The demo will be back very soon.
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
I need to see demo image size!!! immediately
We have not gotten any your tickets yet
If you could not submit a ticket, you can send us an email to : tf.kutethemes@gmail.com. Thanks
Where can I add the code of Google analytics to my website?
Hi,
We do not support here. Could you submit a ticket pls? Thanks!
Hi, demo is not installing properly. I’ve posted on your support area didn’t get any response.
Hi,
You have just submitted tickets some minutes ago. Our supporters will check and reply to you very soon. Be patient pls. Thanks!
I am unable to make changes or create a fresh product post. i have to disable contact 7, woocommerce compare, wishlist, etc plugins in order to make changes.
plus my error log file is constantly giving these error messages
[13-Apr-2019 10:31:01 UTC] PHP Notice: WC_Product::list_attributes is deprecated since version 3.0! Use wc_display_product_attributes instead. in /home/mysite/public_html/wp-includes/functions.php on line 4329
[13-Apr-2019 10:30:56 UTC] PHP Notice: WC_Cart::get_remove_url is deprecated since version 3.3! Use wc_get_cart_remove_url instead. in /home/mysite/public_html/wp-includes/functions.php on line 4329
please assist
Hi,
OK, let me double check. Which version of theme are you using for your site? Thanks!
I am using latest version of kuteshop-3.2.8 theme. Latest version of woocommerce 3.5.7 and wordpress version 5.1
please make the necessary changes and give me updated files, please
Sir, please note, i can not use these plugins because of woocommerce checkout issue. contact 7 form plugin, woocommerce compare, woocommerce wishlist, etc
OK, I have forwarded your comments to my coders team. They will process and reply to you soon. Thanks
The following recommended plugins are currently inactive: Contact Form 7, YITH WooCommerce Compare, YITH WooCommerce Quick View and YITH WooCommerce Wishlist.
I can not activate these plugins, if i activate them, i get these 2 errors: -
1. Non of my visitors can place order in woocommerce. 2. I can not create a new product post or update an existing product post.
i am in deep deep trouble, please assist, i was enjoying this fantastic theme from the last 2 years, hope it recovers soon.
Hi,
Your support was expired. However, you can send us the admin login plus one FTP account. We want to check directly on your site.
Our team have checked on the theme and did not see the issues like you mentioned.
Thanks!
problem fixed, thank you. it was the php memory that was causing all this, my php memory limit was 256, i increased it to 512 and everything get back to normal.
Great, nice to hear that
How can I change Search Placeholder to my language?
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there, our supporters will guide for you.
Many thanks for your patience!
Please support me why WPBakery Visual Composer ask for license?
Hi,
We bought an extended license for the plugin. You can update the plugin for your site by updating via our theme. Also if you want to update directly from your site, you need to buy a single license. But i think : it is not necessary. Thanks for your purchase!
Hi,
I want to buy this theme for the marketplace I’m creating, but first I want to know if this theme is compatible with WC Marketplace ?
Regards,
Hi,
Sure it supports not only WC marketplace but also Dokan
Great theme. I would like to know how we can replace the default place holder image (http://via.placeholder.com/)?
Hi,
Could you submit a ticket? Be difficult for us to support for you here. Thanks
Hi,
I’ve used the Kutetheme theme for a long time for the webshop at baak.nl. Recently, I switched it to Kuteshop 3.x. It’s working well, except I’m running into the problem that some of the strings (header > “All categories”, “SHOPPING CART”, and such, remain in English, even though the site is set to Dutch.
I’ve checked the Comments page on ThemeForest, and it seems you advise people to set it up with the Loco Translate plugin. But I don’t want to introduce an extra plugin just for a few strings to be translated. Is there a better way nowadays built into the KuteShop theme that allows me to translate these strings?
Hi,
If you do not want to use Loco,.. you can use the child theme to customize.
Hi, thanks, but I find it strange that with the old (kutetheme) version everything was done using language translation files, and now I need to disable and recreate functions such as the search and shopping cart blocks in the header just to get them translated. That does not make sense to me. Is this normal behaviour, or is something going wrong?
Sorry, nevermind. I solved it by adding an nl_NL.mo and nl_NL.po file to the parent theme.
Great! nice to hear that!
Dear Costumer Support, does 1.x version support woo 3.5 and wordpress 5? thanks
Hi,
You should upgrade your site’s theme up to version 3.0.
I do not like your version 3.0. I do not want to spent time to upgrade it. I want to use the version i bought, 1.x. Please update it
OK sure!
Are you kidding me? Please reply telling me when 1.x version will be updated.
1. Automatically add \” .. \ ” to the link For example:I add the link: https://vonpreen.com/product_brand/carolina-herrera when updating, it changes to a link: \”https://vonpreen.com/product_brand/carolina-herrera\” 2. Images are similar errors
See the error here: https://vonpreen.com/product/nuoc-hoa-nu-212-vip-rose-80ml-huong-thom-hoa-co-quyen-ru-ca-tinh-va-cuc-ky-goi-cam
Help me, thanks!
Hi,
We do not support directly here.
Please extend for your support then submit ticket in our support forum via: https://support.kutethemes.net/sign-up
There our supporter will check and give you the solution.
Many thanks for your patience! Regards,
I have upgraded from Kutetheme 1x to Kuteshop 3x Sorry, my English is very bad
I thank you for your help. Switching to the new theme is my best choice. I’m sad for it to be a nice theme, but I can’t handle this error.
You should upgrade the theme to version 3.x.
If you have any questions, pls submit a ticket. We will support for you. Be difficult to support for you here. Thanks
I have upgraded theme to a successful version 3x .
Great, Nice to hear that. If you need some help, pls submit a ticket on our support system. Thanks!
Hi, not able to install demos, shows this below error, what do I do?
“Fatal error: Uncaught Error: Call to undefined method Kuteshop_Welcome::demos() in /.../public_html/wp-content/plugins/kuteshop-toolkit/includes/classes/dashboard.php:242 Stack trace: #0 /.../public_html/wp-includes/class-wp-hook.php(286): Kuteshop_Welcome->welcome(’’) #1 /.../public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(’’, Array) #2 /.../public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #3 /.../public_html/wp-admin/admin.php(253): do_action(‘toplevel_page_k…’) #4 {main} thrown in /.../public_html/wp-content/plugins/kuteshop-toolkit/includes/classes/dashboard.php on line 242”
FYI: I use ”...” to represent my host account
Hi,
Many thanks for your order.
We check and see that you submitted ticket on our support forum already. So please follow the ticket. Our supporter will guild you
Thanks for your patience! Regards,
Help me
“Fatal error: Can’t use function return value in write context in /home/vonpreen/public_html/wp-content/themes/kuteshop/templates/blog/blog-single.php on line 53”
You see the error here: https://vonpreen.com/huong-dan-su-dung-thuoc-nhuom-toc-welcos-mugens.html
Hi,
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Good evening, I can not put the footer at the bottom of my homepage how to explain in the tutorial, how to do?
Hi,
We do not support directly in here. Please visit this link: https://support.kutethemes.net/sign-up
After that: please submit a ticket there. Our supporters will guide for you.
Many thanks for your patience!
Best regards
Hello, how to delete a domain registered by your support, I wanted to replace it by another?
Hello, can not leave a message to your support because I have an old domain that I can not delete!
Thank you
Hi,
You cannot submit ticket on our support forum just because you support was expired. So you should renew the term to continue getting support. It will last within 6 months.
Thanks!
Yes but frankly, to put a footer down the page normally I do not need assistance but rather a tutorial well done!
Thank you
Thank you and good day !
Hello,
I cant install demo data. When doing a site inspection I get this error: /wp-admin/admin.php?page=kuteshop_menu&tab=demos 500
I go to Kuteshop > Dashboard > Install Demos
Please help.
Thank you
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
I cant save a domain on your support system!!!! Your ticket system is too complicate
I really need my issue solved or please provide a refund.
Please send an email to this address: yamekutethemes@gmail.com then we will help you to check your problem
Thanks!
i have the right what i buy for can use myself.who agree with this point?i will strongly contact theme forest for this.i can not use kutetheme myself.even can not install theme properly.there is no proper documents for this issues.
Hi,
If you have any troubles with using the theme, please use your purchase code then submit ticket on our support system: https://support.kutethemes.net/
My supporter will check then give you the guideline.
If your support was expired, you should extend it to continue getting the support from us. This is the terms of Themeforest. Hope you can understand for this
Regards,
this is not about the support.this is about why i can not import demo content myself?giving error.my server setting are absolutely fine.i have the right to use product what i have bought from you guys.i want to install and it myself i,m not expecting any customization or other service.but why i can not be able to use my product tell me?
Hi,
May I check your site? what is your site’s domain name? Thanks!
i have bought this theme and now support been expired.i did not use this theme so far.now i want to use it.but the problem is can not import demo content.very hard to use this theme.if i need anything now i must renew my support.not a good option.there is no real easy way to install demo content without renew my support.wired.
Hi,
This is the terms of themeforest. We need to follow it. However, we can help you to setup the theme for your site. In the future, if you need any help, you need to renew it. There is no other ways. Bcos we do not support here or via email. We support for buyers via our support system. Only the valid purchase codes are accepted.
You can send me an email to kutethemes@gmail.com. Thanks!
this is not the answer.My main question is why i can not install your theme properly?because there is no detailed and easy way.Me and others like newbie like me or as a customer don’t we have the right to use product properly by our own?why i should take help from you to just install the theme?why i need to take help from you for just only to import demo data?this is not right.yesterday i have downloaded your theme from my themeforest account and i was able to install theme but failed to import demo content.My question is why?i know my server settings for word press requirements was correct.after installing theme i did not find any such option as you mentioned that one click demo import.and now you told me to renew license.what if i never renew license?i can not use your theme anymore?is it? hopefully you will not say yes. regards tasdidtasman
how to set header for mobile and different header for desctop
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Hello, I see your comment above “About the theme, we are having a plan to big update for it with a better source code/framework,...” Has this been done already?
Hi,
It has been done with 3.x
We will update it in the future too
