167 comments found.
Hi
I’v mad a child theme and want to customize font color. when do it with appereance theme editor changes NOT apply. when do it with customize – Additional CSS – changes are apply.
why this bug happend? the server support says its related to the theme.
thank you.
Hello,
Thank you for reaching us.
There’s no need to create child theme from scratch, it is already included in the item package. Please install that one and try again. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Thank you for your replay.
I’ve exstract ottar child folder – upload – activate ottar child. Now, when I’m try to add css throgh the theme editor, the changes not effected.
I’ve check in the source code and can not see any ottar-child folder or child css.
Thank you for your replay.
I’ve exstract ottar child folder – upload – activate ottar child.
When I’m try to add css throgh the theme editor, the changes are not effected. But if I do it through the customize theme editor, those changes apply.
- I’ve check in the source code and can not see any ottar-child folder or child css.
Hi,
We just tested child theme again and everything seems to be working perfectly fine, have a look https://www.screencast.com/t/aBFoOR9Z1ORZ and on the front-end https://www.screencast.com/t/XpbSadPwO1O Please make sure your child theme is on version 1.0.1 Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Thank you for your replay. I’ve done exactly what you show but CSS dont apply. my child theme is Version: 1.0.0.
Thank you.
Hello again,
Just download a fresh copy of the theme from Theme Forest site and then install a new version of child-theme 1.0.1. → http://postimg.cc/RqTxHKVZ
Go to Appearance → Themes → Activate Ottar parent theme and then remove old version of your child theme (before that make some backup of the code that you’ve added within child theme). Then just install a new version of child theme from the zip file that you’ve downloaded from Theme Forest.
Maybe this article on how to re-install (update) a theme can be helpful for you → https://edge.ticksy.com/article/12617/
Support
Edge Portfolio part of
Qode Interactive
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works great, thank you! 
You are welcome.
Support
Edge Portfolio part of
Qode Interactive
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Hello how can i change the parameter time of click page efect, more fast. Example : when i click a menu, before loading page , show it circle effect. I would like this efeect show it very fast.
And i would like show the portafolio page: First photo and after text. Now is first text and after photo. Thanks
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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i tried it and show me error Service Unavailable
Hi,
It seems like you managed to submit a ticket after all #2084026 Support agent has been informed, your ticket will be answered as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
First of all, I would like to tell you that my support time has ended, since then the web shop section stops working (only in French and English, it works in Spanish), updating plugins will be solved, until now. Should I acquire the theme again to help me solve the problem or can you tell me what can I do to solve it?
Thank you for your attention, best regards
Hello,
Thank you for reaching us.
If the shop functionality is working in any language (usually site’s default) that means that the theme is working properly and the problem is in the set-up of the translation plugin. Therefore we advise getting in touch with the author of the translation plugin to help you configure it properly on your side.
Support
Edge Portfolio part of
Qode Interactive
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Thank you very much for your answer. Curiously, frech is the default language and it is one of those that stops working.
I will follow your advice and if not, I will contact you again.
Thank you very much for your excellent support
Hi,
Well, the easiest way of testing theme’s shopping functionality would be to turn of translating plugin completely and check if it’s working. If it is, then it’s up to the plugin’s set-up, if it’s not, it’s up to the theme itself.
Support
Edge Portfolio part of
Qode Interactive
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Thanks again.
I tried updating the theme but it gives me error:
Fatal error: Class ‘OttarEdgeWidget’ not found in C:\xampp\htdocs\pascal\wp-content\themes\ottar-new\framework\modules\search\widgets\search-opener\search-opener.php on line 3
Which may be due? Thanks and best regards
Hi,
This is because we moved widgets and shortcodes inside the Core plugin and you didn’t update Core to the latest version. Please follow these instructions on how to update theme properly https://edge.ticksy.com/article/14313 Once you do that, you should see notification to update Core plugin to the latest version.
If you have any further questions, please submit a ticket on our support forum https://edge.ticksy.com/ and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
That’s what I’ve done but the result is:
Fatal error: Class ‘OttarEdgeWidget’ not found in C:\xampp\htdocs\pascal\wp-content\themes\ottar\framework\modules\search\widgets\search-opener\search-opener.php on line 3 Ce site rencontre des difficultés techniques.
Is it necessary to renew the technical support? or there is another type of service for this specific problem.
Thank you very much, I await your comments.
Best regards
Hi,
There’s no need to renew support, we would like to look into this closer. Please write us at support@edge-themes.com
Thank you!
Support
Edge Portfolio part of
Qode Interactive
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Hello,
I wrote you last day 18 and I havn’t received an answer, please check your emails. Thank you so much for your attention.
Best regards
We couldn’t locate any email from you. Please, try again to send it. Thanks
Support
Edge Portfolio part of
Qode Interactive
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Hello,
I have sent two other emails, I urgently need to be able to update the theme and verify that the operation of woocommerce in other languages is also fixed.
Wpml support has found (in debug.log) that the problem is Ottar Core.
I await your response, thank you for your attention.
Best regards
Hello,
Please, tell us on which email did you send your message? And what is your email address? Thanks
Support
Edge Portfolio part of
Qode Interactive
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Hello,
I sent it to support@edge-themes.com
It is not safe to put my e-mail address here. You can find it in my profile, one of the tickets that I have opened is https://edge.ticksy.com/ticket/1813048/ Jerry, Sean and Nemanja treated me great Best Regards
Hi,
Thank you for sharing this ticket link. We could find only one email from you about WPML that is sent and answered in 2018. We need to ask you to try to send from some other email address.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
I just sent you an email from another email account, fingers crossed
Best regards
Hello,
We located your email and we could see that our support agent has already answered. Please, check the response.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
Thank you very much for your help, excellent support service
Thank you very much again, best regards
You’re welcome
Hi! I have a problem when updating Ottar. I have WordPress 5.2. After update Website & Dashboard are unavailable “The site is experiencing technical difficulties.”
The error is :
An error of type E_ERROR was caused in line 3 of the file /var/www/vhosts/loc8syros.com/httpdocs/wp-content/themes/ottar/framework/modules/search/widgets/search-opener/search-opener.php. Error message: Class ‘OttarEdgeWidget’ not found
It occurred after Ottar theme update.
What should I do?
Kind Regards, Pepper2des
Hello,
Thank you for writing in.
Please, note that it is really important to perform this major update on right way.
You should update your theme by performing the following steps:
1. Deactivate and delete Ottar Core plugin (you can do this via FTP, just go to wp-content/plugins and remove ottar-core plugin folder completely) 2. Download the latest theme .zip file from ThemeForest 3. Extract it and locate ottar.zip 4. Extract ottar.zip and locate the ottar folder 5. Copy/Replace the contents of the ottar folder to the /wp-content/themes/ottar folder of your web site. 6. Login to wp-admin panel, go to Appearance > Install Plugins and install and activate Ottar Core 1.0.2
Everything should be working well after.
Support
Edge Portfolio part of
Qode Interactive
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Hi! thanks for immediate reply. I am doing the updates direclty from wordpress dashboard and not manually. So I am afraid if by doing that (deleteng and uploading again) it affects any customization I have made and some custom css & php that I have inserted (form the dashboard). Kind Regards Pepper2des
Hi,
I followed the suggested process but I have the same result… Please help me on that. Thank you in advance Pepper2des
Hello,
You can update theme through Wordpress, but it is important to delete Ottar Core plugin before you start updating. After successful theme update, please navigate to Appearance > Install Plugins and install and activate Ottar Core 1.0.2. If you made some modifications in the template files, you should have a back-up of those files because they can be overridden.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I am having problem with the portfolio. In the section “Edge Portfolio Images (multiple upload) the buttons doent work, Upload either Remove all.
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will gladly assist you.
Kind Regards, Edge
Hello, i would like the menu header be the same layout width in portafolio pages as content pages ( about me, services …) now the logo and menu in content page is 100 % widht and portfolio menu is fixes layout. Is posible change it ?
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will gladly assist you.
Edge
Hello i don’t find in your ticksy suport system theme select. The Ottar-contemporany theme por select and ask question
Hello,
Theme is on the list of supported items, please take a look -> https://www.screencast.com/t/JmXO3RaiNIoThemes are not sorted alphabetically, so you can’t search your theme that way. Themes are sorted by original release date.
There’s no need to log in to forum, just hit “Submit a ticket” button and enter your purchase code.
Thank you, Edge
Hi,
You should log out from your Themeforest account and try to Submit a ticket through incognito mode in browser.
There’s no need to log in to forum, just hit “Submit a ticket” button and enter your purchase code.
Best Regards, Edge
Hello, congrats for your great theme. So i try to translate in portafolio links ( prev project ) and (next project) to spanish. I try to edit ottar.pot but not find it. How can i get it. Or the best way. Thanks
Hello,
Thank you for reaching us.
To translate any label in the theme, you would have to use a 3rd party plugin, such as WPML or Loco Translate or Polylang.
This way, you’d be able to translate string of any kind, including the Widget Area names and titles, as well as WooCommerce labels. These plugins are quite straight-forward and easy to use even for the least experienced users. Have in mind that only WPML is tested with our themes, so others might not work perfectly with every element of the theme, but from the feedback of our users, in most cases, there are no problems.
Additionally, if you want to manually translate some strings and go more into details, you can use some translation software like Poedit.
Note that when translating labels from plugins, you will generate files like domain-RU.mo and domain-RU.po. And you need to rename these to follow this expample: core-plugin-ru_RU.mo and core-plugin-ru_RU.po.
Helpful reading: https://code.tutsplus.com/tutorials/translating-your-theme--wp-25014Best Regards, Edge
ok thanks. I Try it
You’re welcome!
Hi, I have a problem with revolution slider. When I create a page with WPBakery and insert the revolution slider element, then when I load the page it shows a black screen, nothing more. This doesn’t happen if I don’t add the Rev slider element.
I detect that the problem is the #edgtf-main-rev-holder ID, that ID comes with the demo import and it causes the black screen. Removing the ID fixes it.
Hello,
We are glad to hear that you managed to fix it by yourself. Some demo functionality is customized with some css or JS code, usually for some revolution slider slides. If you have additional questions regarding this, I suggest you to contact support by submitting a ticket at edge.ticksy.com
Best Regards, Egde
Hi, I purchased a single licence. is it possible to extend it for one more domain?
Hello,
Thank you for choosing Ottar. Each installation requires separate license. For example if you install the theme on another domain, you create a new instance, so you’ll need to buy another licence of Ottar. An overview about all licenses can be found here: http://themeforest.net/licenses
Best Regards, Edge
Hi, the loader of demo data importing its stuck in 90% please help me. Its been 4 hours since I start the import
Hello,
Please, check this article where demo import is explained https://edge.ticksy.com/article/12617 If you need any further help, our support team is on your service at https://edge.ticksy.com/
Best, Edge
Hi, i have a few suggestion to make your theme a little bit better, I would be happy if you could contact me
Hi, I don’t know why but can’t see more than 9 projects per category… I have 16 on a category and 15 on another category… https://espiral.com.co
Hello,
May we ask you to send us link directly to that page, since we are not quire sure on what exactly are you referring to from this homepage. Also, some screenshot will be helpful.
Best, Edge
the link is https://www.espiral.com.co/proyectos-residenciales/ If you count the number of projects on the slider there will be only 9 but y you use the next and previous button inside each project you will see all (15 projects in total)
Thanks,
It looks like you’ve added 9 number of items under this shortcode settings https://www.screencast.com/t/TqqYrAsAN79f
So, just go to edit shortcode on your page and for number set desired value like here https://www.screencast.com/t/rDLzqRS2Gg0B
Best, Edge
Problem solved, I think…
Hello,
Glad to hear that
Edge
Actually.. no. My customer bought this theme, so I don’t have it on my Envato (but I can provide details). Anyways, the problem is, they want to use the Split Slider. Problem 1) I can’t make the right side images go all the way to the top and bottom, which element should be used here? I use images sized 969×1069 and they just won’t stretch all the way. In your example you use a slider, but that slider isn’t provided in the demo content. Problem 2) Is there a way to link to a certain slide? I tried anchor linking in the text, but it just won’t work right. Thank you.
Hello,
We need to ask you to open a ticket at https://edge.ticksy.com/ and to include your website URL with wp-admin access so our support agent could check this closer and try to assist you there.
Best, Edge
Hi, Ottar Options > Social Networks > instagram / i can’t connect my instagram!! Why?! (i can conncet twitter 
)
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
I Have problem … this warning messages…((Sorry, that purchase code is for a different Envato product.)) i have Item Purchase Code
Hi,
Please make sure you selected the proper theme from the list and that your purchase code is valid.
Edge
I am so disappointed with the support for this theme.
I bought the theme but the file comes with some errors which block my whole website – it seems that the theme is not compatible with WordPress 5.1.1 I have added a screenshot with the errors which no one looked at.
I have emailed the support but they haven’t reacted with a working solution and haven’t event replied to my latest request for a while. I was so excited about this theme and spend money to start working but the errored file has delayed my business and caused money lost for me.
If I don’t get a working file for this theme today, I would request a refund.
Hello,
Our agent replied back on your ticket. Just provide there your wp-admin and ftp access and our support team member will do update procedure on your behalf. Hope you’ll be satisfied after.
Best, Edge
Hi,
I have provided the requested details to your agent.
Hi,
Thank you, please check ticket status.
Edge
Hi! I bought the theme, but can not install it as there is an error in one of the codes. I am using Wordpress 5., PLEASE advice?
The themes code is not working when I try to isnatll it. If YOU look at your website you will see errors appearing. These errors show the specific files and lines of code that are not working. I am using WP Version 5.1. Please advice?
Hello,
Your ticket with the same topic is answered. Please, check whole response on ticksy. Thanks
Edge
The search icon does not appear in the standard menu. What should I set? thanks mz
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hello, I really like this theme. I want to buy it. But I have questions. 1. Is it possible to exchange the cursor (dot) on a regular one? 2. Is it possible to use traditional links? e.g. with underlining or changing the color on mouse over..
Hello,
Thank you for taking interest in our theme!
Yes, both things are plausible if you change their settings from theme options.
Edge
Today I uploaded to the FTP the Ottar updated released on 5th March 2019.
After that I get this message on the home page URL:
Fatal error: Call to undefined function ottar_edge_create_wp_widget() in /var/sites/d/double-decker.org.uk/public_html/wp-content/themes/ottar/framework/modules/widgets/lib/widget-loader.php on line 9
Hello,
Thank you for your purchase!
You should simply update Core plugin from Plugins > All Plugins or download the latest copy of theme from ThemeForest and update from FTP account.
Edge
Hi,
Today I have downloaded the latest version of Ottar, I unziped the ottar.zip, and then overwrite the entire ottar old folder in the FTP; then is when I got the Fatal Error message.
Following your advise, I go to the WP plugin page I don’t see how to update the Core plugin. There’s no any “New version” or similar message available to click on.
Hello,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com and include your website URL along with wp-admin access and one of our support agents will assist you.
Edge
Hi! just to let you know that the Interactive Showcase homepage is not loading on your live demo. I was just about to show it to my team and ‘blank’.
Hello,
Thank you for taking interest in our theme!
We’re looking at this issue as we speak. We’ll try to solve this as soon as possible. Thank you for the heads-up!
Edge
Hi,
Just a quick update, we fixed the issue on this page http://ottar.edge-themes.com/interactive-showcase/ so you should see it clearly now.
Edge
Cheers guys, quick turn around.
Hi,
Thank you for your purchase!
If you have any further questions, please submit a ticket on our support forum https://edge.ticksy.com/ and one of our support agents will assist you.
Edge
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