168 comments found.
Can’t submit a ticket because my support is expired and the contact form on your website is broken, but want you to fix a bug so it’s not in the next update.
tm_finance_archive_title function bug
In this theme, in the tm_finance_archive_title function you’re currently escaping the full html which is causing the raw HTML to be output into the H1 heading on the category archive page.
In the tm_finance_archive_title() function, echo esc_html( $before . $title . $after ); // WPCS: XSS OK Needs to be changed to echo $before . esc_html( $title ) . $after ; // WPCS: XSS OK.
Could you please correct this in the next update so my current fix does not get overwritten.
Thankyou.
Hi friend,
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards.
Thankyou. I’ll email support directly to get your bug fixed.
Hi guys! There was a problem after the last update. Theme customise does not work and does not load Google Fonts. Problem with kiki?
Hi friend,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to fix the problem.
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards.
I need to change the look of the website . Demo can’t be download it seem is broken.
ERROR http_no_url: Could not download demo media package. Please use this direct link or contact our support staff..
Hi friend,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to fix the problem.
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards.
Hi, I’m very pleased with this template. I’ve been using it on my website for a few years now, but I’ve recently encountered an issue. Latin extended characters aren’t displaying correctly; they appear as default browser fonts. I’ve tried backups, restoring file and database backups, disabling all plugins and enabling them one by one, but none of this has yielded the expected result. When I changed the template to one of the defaults (Twenty Twenty-Four), Polish extended characters display correctly. Are you sure the product doesn’t require an update? I assume the template currently uses Google Fonts in basic variants without latin-extended characters. Could this be due to changes on Google’s end? Perhaps something needs to be adjusted in the template files? Please help!
Hi friend,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to fix the problem.
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards.
Hi Your Theme demo link is broken. Please fix it.
Hi. Demo FinancePlus works well. Please check again.
Hello, I just checked again and it doesn’t work. In the link I share the image of the error that I get.
https://proexing.com/wp-content/uploads/2024/03/Captura-de-pantalla-2024-03-04-094035.pngHello,
If your support has expired, please reach us via email at support@thememove.com then we’ll check and guide step by step to fix the problem. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards
I’ve just updated my PHP to the latest version and now receiving this error:
“There has been a critical error on this website. Please check your site admin email inbox for instructions.”
The only way i can enter the back end is if I change to a default theme.
Is anyone else having this issue?
Hi,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step.
Thank you.
Hii Team,
please, Help me to resolve the issues on activating the theme, I got the error as below
Warning: require_once(/core/core.php): failed to open stream: No such file or directory in D:\xampp\htdocs\trdfin\wp-content\themes\tm-finance\functions.php on line 253
Fatal error: require_once(): Failed opening required ’/core/core.php’ (include_path=’D:\xampp\php\PEAR’) in D:\xampp\htdocs\trdfin\wp-content\themes\tm-finance\functions.php on line 253
There has been a critical error on this website. Please check your site admin email inbox for instructions.I raised the ticket also and the ticket link is here Please help me to fix it..
https://thememove.ticksy.com/ticket/2779614/Got it, please wait for checking.
i am currently used V1.5
why i am not customize theme. show only widgets not multiple customization
Please open a support request at https://thememove.ticksy.com – our team can help you. You should use the purchase code to login.
Is the TM Finance Version: 2.6.0 compatible with PHP 7.3 & 7.4?
Yes you can use that PHP version as well.
Regards
Hi Your Theme demo link is broken. Please fix it.
Hi,
We will check and fix it immediately.
Thank for your feedback.
Best regards
Hi Your Theme demo link is broken. Please fix it.
Thanks for your comment. We are working on it. You can recheck after 3 hours.
Hello is there any way for me to turn off the mobile menu option? I want the mobile menu to look just like my desktop menu.
Hi,
If you want to display desktop menu on mobile, I’m afraid that it will break layouts. However, you can try with this Css code:@media (max-width: 768px){
.main-navigation#site-navigation {
display: block !important;
}}
Regards,
TM
Do you plan to update the Kirki framework to a current version in the near future? – The used version (3.0.23-dev) doesn’t support major updates which have been made in respect to make google web fonts GDPR compliant.
Hi NoizeEvents,
We will update this theme soon. Thanks for your comment.
Regards,
TM
I’ve Updated Wordpress to 5.2.2 and the theme works fine but I don´t see this wordpress version on the software version section. is there an issue with this Wordpress version?
Hi,
The latest version of FinancePlus is 2.5.6 – please update to this version because it works well with the latest version of WordPress.
Regards,
TM
Hello, I keep trying to import the demo for this theme, and keep getting 500 status code from your back-end when I’m trying to import the revolution slider.
Please see the following image: https://i.ibb.co/3WJYp1Q/Screenshot-1.png
Can you please confirm if there is a problem with your back-end when trying to import the revolution slider?
Thanks in advance!
Hi,
We have tested the import and everything is working good. So, please open a support request at https://thememove.ticksy.com and let our support team help you
Regards,
TM
Hi,
I just bought this theme, but I cannot find an installation guide. Does it exist somewhere?
Thanks in advance
Hi,
You can see it in the online documentation: https://document.thememove.com/financeplus/
If you cannot figure it out, you can ask for help at https://thememove.ticksy.com
Regards,
TM
Hi! Widget Logic doesn.t work correctly in newest Wordpress (5.x). Please check that because sidebars are unclickable 
Hi,
Please provide you WordPress admin credential to our email: thememovedotcom@gmail.com – so, our support team can check it
Regards,
TM
Hello, there is problem about Page title on mobile. My support has expired. Can you help me to fix page title showing as normal on mobile?
Impossible to install the theme on easyphp vs xampp !!! I use only fresh installs….
easyphp or xampp
Warning: require_once(/core/core.php): failed to open stream: No such file or directory in C:\xampp\apps\wordpress\htdocs\wp-content\themes\tm-finance\functions.php on line 253
Fatal error: require_once(): Failed opening required ’/core/core.php’ (include_path=’C:\xampp\php\PEAR’) in C:\xampp\apps\wordpress\htdocs\wp-content\themes\tm-finance\functions.php on line 253
Hi,
Please contact my support team at https://thememove.ticksy.com – so, they can give you a hand
Regards, TM
