195 comments found.
Hello! I have setup the theme to darsiss.com and i have problem with the menu!
if you see in some pages the menu is disappeared ( for example contact us page )
Hi,
Please, open a ticket at https://select.ticksy.com and include your website URL with wp-admin access so our agent could assist you there.
Best, Select
Dear author,
I will kindly ask your support with my
PRIVATE TICKET #1883388
I´ve opened this ticket 3 days ago and i still got no reply from your support , it´s blocking me to pass to production the website.
Thank you! Marco
Hello Marco,
Support agent has been informed, your ticket will be answered as soon as possible.
Select
How to replace reservation form in single room with sidebar widget. I tried to set up in “Select Sidebar” area. But it’s not work. Regards, Kame
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Select
I do but no one respond. Need help. https://select.ticksy.com/ticket/1976525
Hi,
Thank you for that.
Support agent has been informed, your ticket will be answered as soon as possible.
Select
Hello! i find some BIG BUGS and I post 3 tickets 3 days ago, no one answer me.
Can you tell me how long it takes to respond? I can not launch the site with those bugs
Hello,
We located your tickets and our agent just answered on all of them. Please, check responses on ticksy.
best, Select
Hello!! Can you develop seasonality in price for me please? Also, when i press the view cart i am not direct to woocommerce can you help? darsiss.com the website
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Select
Hi guys,
can you book without a registration ?
Also is there a way to add a new input for a phone in the booking form ?
Hello,
Thank you for taking interest in our theme!
Unfortunately you need to be registered in order to book a room. Regarding new input, we don’t have such a feature by default, so you would need to edit template files in order to achieve this.
If there’s anything else, please let us know!
Select
that’s a bummer.
Is there an option to show all the apartaments in the google map ?
Hi,
There’s no feature to show all apartments on one Google Map automatically, in order to achieve this functionality, you would need to pin point locations inside the map manually, sorry about that.
Select
Hi,
can you only make a reservation without paying?
You can see that the days that you chose are available and then make a reservation, and after that the hotel owner will contact the client?
Also is there a testimonial widget so I can add it after the Hotel info ? On the checkout page is there a privacy check box for GDPR ?
Hi,
You’re not able to make a reservation without checking out, unfortunately. Sorry about that. Testimonials element is showcased here – https://iver.select-themes.com/testimonials/ REgarding checkout page, we don’t have GDPR box included. There’s only Terms and Conditions acceptance box.
Select
Hello! Is it possible to change the url of the “book now” Button on the main home? Because I would like to put the url of our booking platform instead of redirecting our visitors to another page of the website. Thank you.
Hello,
Yes, it could be done if you make some modifications in our theme files. If you need further help, please, open a ticket at https://select.ticksy.com/ and our agent will provide you with hints.
Best, Select
Hello ! https://iver.select-themes.com/pricing-tables/ button with black background is broken, can you check this please?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Select
I write in your forum, how long is the response time ?
Tanks !
Hello,
We could see that our support team just answered your tickets, please check their statuses.
Select
Hi, there’s no way to install demo content.
The loading stuck immediately after hit “import” and there’s no way to move it for minutes (also the loading of website don’t work).
After several minutes all restart as no import action was never started.
Hello,
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Select
Can someone respond to my ticket. I have been waiting for a couple of days now.
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Select
Thank you. I posted response to the ticket in the last two days waiting for a response.,
Hi,
We located your request #1922246 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Select
Hello ! when I try to register “revolution slider plugin” i get “Purchase code is aready registered”
I use code in “license folder”
Something wrong here ?
Hello,
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don’t have to activate them and they’ll work for you regardless of that.
You can read more about this here:https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
If you have any further questions, please submit a ticket on our support forum https://select.ticksy.com/ and one of our support agents will assist you.
Select
guys when I can expect update booking form from your side. I opened ticket and your team said they will update the booking form and will make fully customizable
Hello,
We located your ticket and noted that we said we’ll consider adding more customization options in a future theme update. Currently this isn’t in plan.
Regards, Select
Hello, when i change a portfolio item category its get lost from the masonry columsn wide or grid but it is visible to gallery columns wide..i search each page but i cannot see anywhere for any query that creates problem..can you help?
Hello,
Please open a ticket at https://select.ticksy.com/ with your page link and one of our support agents will assist you.
Best, Select
Can I customize the reservation booking form?
The “Extra Services” section is customizable. Otherwise, adding additional fields would require some custom coding which is beyond the scope of our support.
Do the rooms offer a url external option?
You can disable our booking system and add an external URL if you wish.
The demo login not working
Hello,
Thank you for your interest in Iver! There was a caching issue on our server, apologies about that. You should be able to log in now.
Best, Select
Hello Iver team,
Guys I opened the ticket regarding the booking form 4 days ago already and still didn`t get any proper reply. Please kindly reply and help me to find solution ASAP. Thank you
Hello,
We replied to your ticket. You can check Ticksy.
Best, Select
I replied, guys waiting for your reply SAP
Hello,
Please note that we reply to all tickets chronologically. Our agents will get back to you on Ticksy as soon as possible. Thank you for your patience.
Best, Select
Hi could this theme be used for one whole property instead of renting rooms? Thanks
Hello,
Thank you for your interest in Iver! Yes, this is possible. All front-end labels are translatable, so where you see “rooms”, you could change the label to read something else.
Best, Select
guys, I opened ticket, can you please reply me ASAP
Hello,
We replied to your ticket.
Best, Select
Hello guys, thank you for your helpful replies. Can you please reply again ASAP on my new ticket
Hello,
Please note that we reply to all tickets chronologically. We aim to reply within 24 hours, but due to the amount of tickets we receive, reply times might take a bit longer. Thank you for your patience.
Best, Select
Thank you so much for your replies and support awesome
You’re welcome 
Hi, just installed.. but cant find, how to import or choose the smmer hotel template. Looking for some advise. Thank you
Hello,
For demo import, please see this article: https://select.ticksy.com/article/12623/ . You will then have all the pages from our demo site. You can set your page of choice as your front page in Settings > Reading. If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you as soon as possible.
Best, Select
Hi, i got this now but… thre is written the theme has a booking system. I cant find it and i cant find how to set different prices per room dipends on season, day week? ... can you advise please
Hello,
Please open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
