100 comments found.
I’m not able to create an account on the support website. I don’t receive the mail to activate my account. (The problem is that I don’t have the menuBar on my home page. The other pages are ok.) Thanks 
Greg
Hi..,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and fix your issues ASAP.
Regards., DesignThemes Support.
Thanks, it’s ok, the mail comes after 12 hours
Hi..,
Ok thanks for your reply, We are looking for your mail.
Regards., DesignThemes Support.
Hey… the demo importer is not working correctly
Hi.,
Thank you for contacting us.
Kindly send us your issues with clear screenshot or video to get a clear view to help you better.
For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents.
After Install and activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins. Then move to import the demo content via unyson plugin.
Note: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video: https://www.youtube.com/watch?v=Zt33ypi2uno
If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
How to remove book online button near main menu.
Hi.,
You can easily customize our header , get into Admin Panel > Header > Edit Header > There you can remove / customize the button – http://prntscr.com/ogp005 , http://prntscr.com/ogp06x , http://prntscr.com/ogp0md
Regards., DesignThemes Support.
I can’t communicate with you! How can i open a ticket and use my support license? log in and register take me to form with only email addresse and psw.
Hi.,
Thank you for contacting us.
You can contact us via the following ways.
1) Theme forest comment
https://themeforest.net/item/accu-acupuncture-wp-theme/22463381/comments2) Forums Comment (http://themessupport.com/forums/)
http://themessupport.com/forums/forum/health-beauty/accu-acupuncture-medical-wp-theme/3) Email contact (support@wedesignthemes.com)
4) Profile Page Contact Form via the right bottom form located @ http://themeforest.net/user/designthemes
Kindly send us your purchase code and Email id which one is registered with the theme purchase from themeforest. Send us the details via the right bottom form located @ http://themeforest.net/user/designthemes So that we will check it and update/ create the login details and send to you ASAP.
Refer : http://prntscr.com/mkev23
Regards., DesignThemes Support.
Hello, I bought the Theme today but I can’t register for your support. I never receive your email. Can you please assist? Also, how do I change the size of the logo image? And where are all the Unyson editable features? I am confused on how I am supposed to edit this theme. Thank you for your help in advance.
Also it looks like WP Visual Bakery doesn’t work with WordPress 5.2.1 running Accu theme. My host forced the 5.2.1 update so I am stuck with this version of WP.
Hi.,
We have sent forum login and updated visual composer plugin to your mail , please have a look . So kindly update the plugin and check out the issue .
Regards., DesignThemes Support.
Hello, me again! How I can change the font colour in the breadcrumb header? Thank you.
Hi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
.main-title-section h1 { color: #f00 !important; }
Note : You can change the color value as per you need.
Regards., DesignThemes Support.
I’ve installed the theme but there is nothing that allows me to import demo data, or choose any home page styles or anything! I tried to retrieve my Support password multiple times, but it never gets sent to me – and its not in my spam folder. It looks like I bought a lemon – please tell me that’s not the case! help!
Can I get a reply from someone on this please?? We’re stalled until we can get the site content populated!
Hi.,
1 ) Sorry for the delay , We have updated your password and sent to your email id ( adrian@lionsmaneproductions.com ) . Please have a look at it.
2 ) Kindly send us some details about your issues along with some screenshot , so that we will help you better .
Regards., DesignThemes Support.
All plugins including Unyson have been installed, but there is no option under Tools -> to import demo data. Why not?
Hi.,
Thank you for purchasing our theme and contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hello,
Thank you for the theme. I have a question concerning the mobile menu, is it possible to close it when using anchor links? You can see on this website : https://manonreflexologue.fr that the menu links “TARIFS” and “HORAIRES” are not closing when clicked on the mobile menu.
Thanks a lot
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Thanks for the reply, is there any other way? I am not supposed to provide any access to the system, but I can add JS code myself if necessary. Thank you
Hi.,
Sorry , we have to debug the issue . So without login details we can’t troubleshoot the issue . So kindly send us your temporary login details .
Regards., DesignThemes Support.
Hi, where are the footer setting located? I need to change the links and widgets in the footer but I can’t work out how to do it. Thanks
Hi.,
Thank you for contacting us.
Kindly watch the following videos to get a clear view about to change the footer sections.
http://recordit.co/tkEAbhc1TPIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello, how do you change the header image, foe example for this page? http://themes-demo.com/accu/about-us/
Hi.,
Thank you for contacting us.
Kindly watch the following videos to get a clear view about to change the breadcrumb background image.
http://recordit.co/Af7R2sVBImIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi guys, I now tried to register for the support (http://themessupport.com) three times also with different email adresses. But I don’t receive a mail from you. Can you help me here please?
Hi.,
We have updated your password and sent to your email id physio@ohlwerter.com . Please have a look at it.
Regards., DesignThemes Support.
Hi, how to I change the images on the title banners on each page? I can’t find how to do this? Thank you
Hi.,
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes . so that we can move forward.
If you need your Purchase Code you may download it from your Theme Forest account > Downloads > choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
I´m trying to contact support but the email to confirm my account is not arriving also now I´m getting the message that my email is already in use so I attempted to reet my password but again the email did not arrive, could you help me so I can contact support please
Hi.,
Kindly send us your purchase code and registered mail ID / Username through the right bottom form located @http://themeforest.net/user/designthemes . So that we will check the issue .
Regards., DesignThemes Support.
Super Good Looking Theme.
Will this theme get the regular updates, asking as this segment is very limited but buyer like us need this, Thanks for this.
Any possibilities to make it compatible with Elementor?
Thanks and Good Luck.
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, We have update the theme regularly with necessary updates like theme core issues, wordpress, plugin and so on.
http://prntscr.com/n32er4As of now we do not have any idea to make it compatible with Elementor plugin.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, We purchased the theme and after installing we are trying to change the default logo, but its not impacting via customize > site identity options. Any thoughts? Thanks
Hi.,
Get into Admin Panel > Headers > Edit Header > Logo there you can upload your custom logo,
Refer : http://prntscr.com/j7rdtf , http://prntscr.com/j7re3j
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi, I purchased your theme and uploaded it to my wordpress, however I don’t see the pre made template pages? When I click on pages in the dashboard, there are only 2 template pages there: Privacy Policy and Sample Page. How do I access the template pages in your live demo? Thank you
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes
Refer : http://prntscr.com/mkev23
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
Hi, I’ve just done that. In the message I’ve also provided the email address that the theme was purchased under. I look forward to hearing from you.
Hi.,
Thank you for purchase code confirmation .
By default it will display two pages alone . You have to import our demo via unyson plugin . Kindly refer this link for how o import our demo via unyson – http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
Regards., DesignThemes Support.
Hello, I’m managed to import the demo pages, however all the images are pixilated and blurred so I’m unable to use them. Is this normal or should I have access to all the images in your demo? Thank you for your help
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes
Refer : http://prntscr.com/mkev23
Kindly note that, the images used in the demo are all licensed. So, we can’t provide those images.
http://prntscr.com/muhqopDummy images only present instead of original images. You can replace your own images. If you need to use those images which is used in theme demo, you have to purchase those images. After purchase the theme we will send you the links of the images.
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
Good afternoon,
I’m working with the template Accu – Acupuncture, Alternative Medicine Theme. In the creation of the website, on the homepage I have a problem editing it. In one of the tables that already came with the theme, there are buttons to which you want to change what is written there. I can’t make any kind of button up dates. I’d like to know what’s really going on.
Best regards,
Hi.,
Thank you for contacting us.
Kindly send us the clear screenshot to get a clear view about where do you need to edit the section you want. So that we can help you better.
Regards., DesignThemes Support.
Hi! There isn’t ‘theme options’ under ‘appearence’. Do I have to download something extra for it?
Hi.,
No need to download any additional plugins , just make sure you have activated our core plugins , if not kindly activate it . Else Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Pres-sales questions: Can you change the theme’s colors?
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, You can change the skin color from theme customize options.
http://prntscr.com/m8qvjn http://prntscr.com/m8qvntYou can make you custom skin and assign it from Predefined Skin option.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, your theme is great, however it is too advanced and complex for that I want to do and my skills. I decided to switch with an other theme from wordpress. However, how can I convert your content to a readable format. In the new theme, instead to have text content, I have CSS content. How my content can be separated to Accu? Thank you for your answer.
Hi SoPM.,
Sorry but we cannot understand your query. Please be more specific about your query so that we can help you better.
Regards., DesignThemes Support.
Hi, I want to change theme for my website www.fullyart.com. When I switch from accu theme to Sela theme (Wordpress theme). It appeared that my all my content are in CSS. It is seems the two are not compatible and my content is tied to accu theme. And when I change theme, all my content is cripted in CSS. Wordpress service ask me to contact you to see if there is a way to switch a theme from an other without having to rewrite everything. I hope I am a little more clear. Thank you.
Hi.,
We have created our theme with our own shortcodes and coding , and we have created our demo pages using visual composer .
So , when you have switch over the theme , it will contains own coding style and shortcodes. So , you can’t use the same content in the both themes.
If Sela theme also created by visual composer plugin then you can use common modules which are added by default ( Visual composer default modules alone ) .
Still have an issue , kindly send us some clear screenshot , so that we will help you better.
Regards., DesignThemes Support.
