730 comments found.
Hi, after last update of the Wordpress and your theme, my whole site is full of shortcodes instead of the content. On the admin side of the page instead of Visual Composer elements I can see only shortcodes. For example instead of “service_horizontal_nd color=”yellow” I can see a “text box” with a code of service_horizontal… It looks like the new version of the shortcodes is not compatible with the newest theme version? Even the top menu lost its style… any idea what could go wrong? the site is rowneszanse.info
Hi,
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-expired/
Have a good day Bye
Yep I sent you a question via your support-expired forum 2 days ago. Any chances you got it? Thanx
Hi,
perfect, in this way the dedicated team will reply to you as soon as possible.
Have a good day Bye
Hi there, My site is still broken (6 days now from when I contacted you first time), any chance that your dedicated team would find a few minutes to have a look at my case? I restore my site to the previous version of your theme and plugins and all worked fine, but when updated them it broke again. When activated your shortcode plugin all content built with WP Bakery Builder disappeared, but with shortcode plugin deactivated my page is covered with shorcodes instead of the content.
Looking forward to hearing from you. Ewa
Hi Ewa,
our team received your request and you are in the queue with other users who do not have an active support service. Don’t worry, you will receive an answer from our dedicated team as soon as possible.
Have a good day Bye
Hello,
I was attempting to update this theme for a client and now the site looks like it could possibly have a missing stylesheet. I uploaded and older version of theme to try and fix the issue, but it still looks wacky. Do you know why I would be having this issue? We do not host the site and I know they are not on the latest update of Wordpress. Could that be the issue?
Hi,
please for any technical problem contact our dev team here : https://support.nicdark.com/support-expired/Have a good day Bye
Is the Theme Compatible with Slider Revolutions 6.0.8? If so how can I update it when there is no option on the plugin to update?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi there,
I saw your theme which I decided to buy: http://www.nicdarkthemes.com/themes/baby-kids/html/demo/ but after I bought it from theme forest I found it another one: http://www.nicdarkthemes.com/themes/children/wp/demo/What can I do now? I want to get the source of the first one.
Hi,
thanks for the interest.
You can purchase the HTML version through this link : https://themeforest.net/item/baby-kids-education-primary-school-for-children/9409137Have a good day Bye
I have a couple of doubts, if I don’t sign a price to a course, will it appear a “free” legend? can this legend be deleted? is the template easy to personalize or do I need knowledge in programation in order to edit it?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, I don’t see any option for editing the post with VC, but it seems that the example posts are made with it (vc_row[vc_column_text]....). How can I change that? Thanks
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi there, I bought your theme a few years ago and I used it on this site http://www.scuolabovioruvo.gov.it. Now I wanted to update the theme, but since I do not know if the update creates problems with the plugins I have, I tried to install the new theme on this test site http://www.scuolabovioruvo.gov.it/ newagg / but I don’t see the “theme option” from the backend panel. Why?
Hi,
I don’t know, we have to enter on your admin panel and check the problem.
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Yesterday i tried to send a ticket but my purchase code is expired and so I can’t send the ticket
Hi,
try to check this article on how to renew the support : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportHave a good day Bye
I have renewed the support and send the ticket on support.
Thanks
The theme and the support are excellent, however, I do not find detailed information from the update from version 2.2 to 3.0, especially about exporting and importing theme options!
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
i want to contact the support, but i can’t register it’s said that you’ll recrive a password but i didn’t recieve it
Hi,
be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
student exam report card (result / marksheet) option is available?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, I would like to customize the course page and so I would need to reassemble the calendar in another location. But I did not find the code where I can manipulate that calendar that comes in the theme. Can you help me? If this is not possible, another alternative would be to install another calendar, however I tried to install some libraries and they did not work, I believe that is because of the very old version of jquery that the theme supports. I’ve already tried removing the jquery version and I could not find the code either. How can I do this?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
there are two versions one cost 49$ and the other one 17$ can i now what’s the difference between them ??
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi,
I have been trying to add my logo to the theme but I can, I am going to the theme custumize options and is not working, can you please help me. Is there a way to add the logo on the middle over the menu? because my menu is long and the logo too.
thanks
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi! I bought your theme in 2017 and I used version 2.2. In the meantime, I switched to version 3.0 that did not suit me, I would return to 2.2. Is there a possibility to get this version?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Sorry, I can’t speak in English.
I buy your theme. But when setting , didn’t see in the video. Header banner no show in mobile phone.
Help me with the problem
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hi,
the visaul composer plugin is not update it so the site is not working properly, can you please send me t he updat it plugin .
thanks
licence: 5a6bcacd-cd22-4dab-a7d4-f52fa26f0f46
Hi,
you can check the latest plugin version on the “plugins” theme folder.
However for any support please open a ticket here : http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
i am frustrated after the update with the text block! it keeps appearing no matter how many times i change it to what i want
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Good Afternoon I have a client who is very interested in buying this theme, so that I can build thier new site, Could you answer a question in regards custom colours? When using visual composer that comes with this theme is it possible to set custom colours for the accordions that can be chosen, the last theme we used only had preset named colours for the accordions and I couldn’t find a way to change them, even though I’m confortable riting new styles on style sheets. if this theme supports custom colours for accordions then I can proceed.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
I did send the above question via pre sales questions, but got no reply.
Hi,
we received a lot of pre-sale questions so don’t worry you will receive your answer as soon as possible from our team.
Have a good day Bye
HI, please I have fatal errors on website. I am waiting 3 days for support. No response!
Hi,
thanks, you will receive an answer as soon as possible.
Have a good day Bye
hi, I bought template and uploaded it on skolkapramienok.sk when I want to upgrade php for 7.1. I have error. my support wrote me that my visual composer does not support php7
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, Before to buy new theme, i’ve got few questions : - Is baby kid’s theme compatible with the last version of woocommerce ? - Can you tell me the differences between the new baby kids theme and your education pack ? Regards.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
