308 comments found.
is there a way to enable reponsive fonts for titles ? Or we need to create media queries by ourselves ? Regards
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
how can ı change footer area…solutionsindustries adress area?
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
We have installed the website on hvmedia.nl. However, the loading speed is more than 10 seconds. How is this possible?
Hi there, it doesn’t sound right. Compare your hosting with our Live Demo, the same theme with the same plugins, yet times faster: nex.vamtam.com
We would be happy to help you determine the cause of this issue.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hi, Just a small question, my employer gave me the theme, I installed it on localhost and now moved it to production. The development mode of jetpack is now activated. How do I deactivate it?
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hi, I figured it out. Just added a small line of code and it worked.
Hi there, I am glad you figured that out.
Please next time kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Working on wordpress for years but this theme is making me so frustrated. I installed ContactForm7 and it’s not working at all. Do you guys have any recommendation before me leaving a item rating?
Thank you for choosing our theme!
1. The theme comes with Ninja Forms, we don’t support Contact Form 7 but I’ve come across people using it with this theme, so please open a ticket here – support.vamtam.com and my colleagues may be bale to help you out.
2. If you as you say you are experienced WP user and you have difficulties working with this theme from day one, this is a clear sign that this theme may not be the best option for you.
3. I am really sorry about your experience. You can always take advantage of our “No matter what 30 days” refund policy. All you need to do is to fill in the form in this link and we will proceed with the refund asap: http://themeforest.net/refund_requests/newRegards: VamTam
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
importing demo data taking more time like 1 hour
Hi there, it shouldn’t take more than 5- 6 minutes.
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
With your page builder activated, how to check “SHOW REVISIONS” on pages? I can’t see “Screen options”...
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hi is it possible to get dark theme?
Thank you for your interest in our themes. The dark theme is not included in the demo content. However you can turn the skin from light to dark from the theme option panel relatively easy. Regards: VamTam
Hi, can I make this theme multilangual? (russian, english)
Thank you for your interest in our themes! You will need a plugin – WPML to make the theme multilingual. Regards: VamTam
Where can I change the sustainability goals pictures at the homepage?
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hello, my changes at the child theme style.css isn´t used. Can you help me? Kind regards, Martina
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hello Dear Support,
I found a bug. It can be found on the article pages. There are the next arrows to the next post, but they don’t work properly. The arrow to the right does not go to the next post but to the previous one.
Please fix this error quickly.
Best regards
Hi there, It works properly as far as I can see – https://nex.vamtam.com/man-or-machine/.
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Now having an issue with the “Top Bar” on mobile – https://imgur.com/a/LArDGAI
As you can see there’s weird padding on each side.
Update: Found out it has something to do with the new 3.2 update. Any ideas on how to fix this?
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
I submitted a ticket. You may want to fix this quickly, as I won’t be the only one having this issue. I’ve tested it on different WordPress installations with the same results. I’ve also reset and tried to re-import the dummy content.
Looked perfectly fine until I upgraded the Nex version. Worked fine in 3.0
You are right! There is a bug and we will release an update tomorrow. Thank you so much for reporting it. Regards: VamTam
Another issue: The menu responsiveness to iPads, and iPad Mini’s – ( https://imgur.com/a/KJnQyok ) Also, on iPad Pros the menu acts a little odd too. You can’t have too many menu items or it goes onto a second line.
I would recommend checking other screen sizes through Google Chrome before updates to make sure things are normal with responsiveness.
Just purchased theme dummy data import ended with error in first attempt second attempt it worked well but I am getting following error on frontend now:
Fatal error: Out of memory (allocated 129761280) (tried to allocate 785805 bytes) in /home2/f5z9p1o7/public_html/dev/ali-yaqoob/wp-content/plugins/revslider/includes/slide.class.php on line 55
Please provide your assistance. Thanks
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
I already raised this issue over there. Please check the ticket #36212 and do the needful
Really nice theme. You don’t mention an option to customise the colours, is there an option? Mike
Thank you for your interest in our themes! You can change any color you see from the theme option panel. Regards: VamTam
I want my money back as for money-back guarantee. Slider revolution import does not work at all! While that sliders are 50% of main page! Trying to contact support: trying to register there and didn’t recieve activation mail! I have no time for it! I need to make site asap! So I better buy another theme
Regards: VamTam
Hello! I found a way to submit support ticket without activation email. But noone answered me… waiting… maybe they can help me
What is your ticket number?
It is 36028 No help.. I have no more time to wait for such epic help, sorry.
I am sorry for your experience. The refund has been issued. VamTam
PRESALE QUESTION Hi! Please, is it possible to have a test login to the backend of this template? Thank you very much! Best regards, Bianca 
Thank you for your interest in our themes! We don’t have a test server but we do have 30 days money back guarantee which serves the same purpose. Regards: VamTam
unfortunately the only thing that kept me from purchasing the theme is that is not fully compatible with elementor
Thank you for your interest in our themes. It is compatible with Visual Composer, Elementor and Gutenberg editors but you can only use them to create new pages/post. We’ve chosen Beaver Builder as our default builder as it is more intuitive and easy to use. Best VamTam
Hi, just a quick bug report. If the menu has two options like product and services, then the services don’t appear on a mobile. Only half the services appear. Can you please fix it?
Hi there, thank you for reporting it. However I tested it on iPhone X ( latest IOS and Samsung Galaxy and the mobile menu is working fine. Regards: VamTam
Hi, Please check at: prnt.sc/lyn0bi The menu items below Industrial Constructions don’t appear, also scroll doesn’t work there.
Hi there, I think you test here – nex.vamtam.com, If you test here you won’t experience this problem – http://nex.demo.vamtam.com/. Cloudflare caching is causing it. Clients will not experience it. Regards: VamTam
Hi, My client is using Cloudflare and so, he is having the same problem. is there any setting that can be changed in cloudflare, so this problem won’t arise?
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam
I will tell my client to submit the ticket. Thanks. But this shouldn’t be a problem, as I have experienced this the first time with a theme i.e. JS is not loading as it should.
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