164 comments found.
Hi, can i filter by price? i try with the woocomerce filter and anothers and doesnt work.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Select
i setup the header ( menu) backgroud to white on the dashboard but it still transparent..
Hello,
Please, note that global params could be overridden on each page. Anyhow, feel free to open a ticket at https://select.ticksy.com and include your website URL with wp-admin access and our agent will gladly assist you there.
Best, Select
i did that ticket number #1972797
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Select
hello i have a problem. When i add images to products gallery it is stretched horizontally. You can check this page https://knitted.love/product/morning-coffee/ whats your default gallery ratio?
Hello,
We have just checked your product page and everything looks ok Here you could check how to set desired image sizes: https://docs.woocommerce.com/document/fixing-blurry-product-images/ And in this screenshot are shown settings from our demo website https://www.screencast.com/t/0OqnETMc For any further assistance, our support team is on your service at https://select.ticksy.com/Best, Select
Hello,
After update plugin Instagram I’m receiving the error “It seams that you haven’t connected with your Instagram account”. How to fix this ? I already re-connect with Instagram in Byanca.
Looking for the error I found this “object(stdClass)#5277 (2) {
string(5) "error"
}"string(28) "Can't connect with Instagram"‘code’ => int 400 ‘error_type’ => string ‘OAuthAccessTokenException’ (length=25) ‘error_message’ => string ‘The access_token provided is invalid.’ (length=37)
I fixed this problem manually putting the new access_token direct in database and creating an Instagram App, but I don’t understand why not worked you script when I click in re-connect…
Hi,
We’re glad you sorted this out on your own.
If you have any further questions, please submit a ticket on our support forum https://select.ticksy.com/ and one of our support agents will assist you.
Select
When will be the theme updated? It’s been a long time since last update.
Hello,
We’re currently working on a theme update but don’t have a precise time frame set. Thank you for your patience.
Best, Select
Hello, I just bought your theme that I really like ! Great work. I am trying to modify the php file of the portfolio mansory to have the text above and not below the images. But I can not find the php file. Could you help ? Thanks for your help.
Hello,
Thank you for purchasing Byanca! For theme help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
Is it possibile that there is no button cart on mobile theme? Thanks
Hello,
Adding the cart icon to the mobile header isn’t supported. If we receive more requests for this feature, we’ll consider implementing it in a future theme update.
However, you could add the link to your cart page as a regular link in the mobile menu. If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
Hello again! I’m back and want to give a try to one of your themes.. again… cause your design is amazing. but why you kill your theme? no updates since september… people ask you about theme and plugins updates month ago. and when you will fix mobile menu (this is problem for most of your themes)???? Do you really think it operates well? (I think, you made somth but never test and use it byself). I want to break by hammer and burn out my iphone when I try your mobile menu. One of the worst.
Hello,
Thank you for your interest in Byanca! We are currently working on a theme update but don’t have a precise date set. In the meantime, our support team can provide you with the latest plugin versions. As for the mobile menu, it can be fixed with some custom CSS that our support team can also provide you with. We’ve improved our mobile menu logic so for upcoming themes, it will work well with no custom CSS necessary.
Best, Select
Hello,
I need to show the default category pages of the shop with 2 columns, like here http://byanca.select-themes.com/two-columns-grid/ . Is this possible? I can’t find the file where I can change the number of columns.
Thanks in advance, Ángela
Hi Ángela,
Please open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
hey, im interested to buy this theme, but the last update is from september. In the last few month happens a lot, like wp 5.0 etc. do you update the theme? Otherwise it wouldn’t be interesting for us
Hello,
Thank you for interest in Byanca! Yes, we are updating the theme in order to be compatible with the latest technology. Please note that Byanca is compatible with WordPress 5. If using WordPress 5, you should install the Classic Editor. Please see this article for more info.
In the next theme update, we’ll include the latest version of WPBakery, which is compatible with the Gutenberg editor.
You can also submit a ticket at https://select.ticksy.com/ and we will supply you with the latest WPBakery version.
Best, Select
Hi, so if i buy it, you would give me the latest version of wpbakery, right?
Yes, that’s correct.
Hello Select themes,
why is it so long to get an answer from you on Ticksy please ? The wait is at least a Week long.
I am having problems with the instagram layout which is not coming up like in your theme presentation, it just stays a grid.
Also in products I can’t seem to be able to enter size variations. Desperately need your help. The theme is complexe.
Best regards
Hello,
We located only one ticket of yours and your last reply was 22 hours old. We replied to you again – you can check Ticksy.
Best, Select
Hi, Greetings. I have a question about using visual composer to edit existing layouts. If activate EDIT mode of any page, I could see only short codes. How will I see the existing arrangements of a page in Visual composer. ex. https://snag.gy/nxXY3L.jpg
Hello,
We located and replied to your ticket. You can check Ticksy.
Best, Select
Hello, greetings. I had installed the demo files successfully; still there are some sections missing such as rev. sliders, footer widgets, instagrams etc. I had submitted a ticket 24 hours ago, and still waiting for reply. Appreciate, if you could speed it up.
Hello,
We located and replied to your ticket – you can check Ticksy.
Best, Select
Hello, the site is loading slowly. what can I do to improve performance? ( www. francine pancione . com . br )
Hello,
Please see this ticket: https://select.ticksy.com//ticket/1622758/ .
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
hello, greetings. Is it possible to add size selection and colour selection for each product? If yes, kindly advise how to do.
Hello,
Yes, you can do this by creating a Variable product. Please see this helpful article.
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
Hello Team,
thank for this beautiful theme, everything seems to work smoothly. I got just a problem with Instagram widget. It works but if I try to change the Intagram account (I re-connect it), it still shows the pictures from the previous account.
Did you already experience that?
Thanks!
Hello,
You can reset Instagram from your database. Please see this ticket: https://select.ticksy.com//ticket/1784167/ . If you need further help, kindly open a ticket at https://select.ticksy.com/ with your admin access and one of our support agents will assist you.
Best, Select
Hi There,
WPBakery doesn’t support for the WordPress 5. Please update the theme.
Best
Hello,
We’ll include the latest version of WPBakery in the next theme update. In the meantime, you can install the Classic Editor. Please see this article for more info.
You can also submit a ticket at https://select.ticksy.com/ and we will provide you with the latest WPBakery.
Best, Select
Whem will this theme update for new verison of WooCommerce?
Hello,
We are working on a theme update but don’t have a precise date set. Thank you for your patience.
Best, Select
Hi, we have an issue trying to submit a ticket (100013540) after the click on the submit button in the reserved area (https://select.ticksy.com/submit/) I don’t receive any kind of feedabacks neither I can see my ticket saved. Could you please confirm that you received my request? Thanks
Hello,
Unfortunately we could not locate a ticket with this ID. Could you provide us with the entire URL?
Select
I think it was a temporary server down, now I can see my ticket: https://select.ticksy.com/ticket/1846290/ Tnx
Hello,
Thanks for that. We replied to your ticket – you can check Ticksy.
Best, Select
Hi there,
For some reason, Import Demo Content function isn’t working with attachments.
Hello,
For demo import, please see this article of ours: https://select.ticksy.com/article/12623/ .
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you as soon as possible.
Best, Select
